A home buying process can be overwhelming and time consuming, but my loan officer, Joselyn Nieves,…read moremade this process easy to understand and delightful. She was so personable and took the time to both answer my questions - even those which I didn't know to ask. Her regular follow-up and dedication to her profession led to an amazing home buying experience for me. I recommend anyone that chooses to do business with PennyMac ask to work with Joselyn if you want top-tier service and confidence in buying a home.

Unfortunate first time homebuyer experience. My partner and I attempted to assume a loan for a…read morehouse. The process was two months of poor communication, an extended closing date, repeated document uploads, false promises, and lots of frustration - just for us to be denied a week before our supposed closing date. Even our realtor told us how unusual it was for the process to be this long and complicated. I wish we knew sooner that we would not be able to move forward with a loan assumption so that my partner and I, our realtor, and the sellers could move on. I do not recommend Pennymac and I will not do business with them in the future.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

They made the financing part of home buying process quick and easy. Amazing Communication! I was…read moreguided through the whole process by Franco and his always friendly team.

Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

Mr. Eli Barlow is the finest gentlemen I have ever dealt with. Village Capital is a winner, If I…read morehad just 20 of Mr. Barlow's I would be rich..... Im a 100 % disabled veteran from the Vietnam Era and I found out what people say "thank you for your service" Eli means it in a real sense of the words.. Mr. Barlow does not play games, he means what he say's and his word is like having a gold bar in your hand. He is patient and listens to his customer. I have used three brokers in the past and none has been greater than Mr. Barlow, not even close. So listen, to what I say, use no one else. Thank You Eli if I could give you 100 stars I would gladly.

Absolutely the worst customer service I've ever dealt with consistently. I call in twice a month…read morewithout fail, and every single time the experience is frustrating. Their system will not allow bi-monthly payments to be made online and properly applied to your loan, so you're forced to call in just to have your payments processed correctly. Each call begins with five minutes of redundant and excessive verification questions, including whether I occupy the home, which I've answered dozens of times. I'm told it's for "verification," but there's no real way for them to confirm that anyway, so what's the point of repeating it twice a month? Then I'm asked--every single time--how I prefer to be contacted: call, text, or email. I've answered this repeatedly, and now I simply refuse to respond because it's absurd and unnecessary. Some reps let it go, but more than half become rude or downright confrontational, insisting I answer before proceeding. And if you ask to speak with a manager? Good luck. You'll usually be told they won't transfer you unless you're "fully verified," which is not true--I've been transferred before without going through the full script. It feels like they just make up rules to avoid helping you. I've left reviews before, and I'm clearly not the only one there are hundreds of complaints about this same poor service. Yet nothing ever changes. This company seems committed to making things as inconvenient and frustrating as possible for their customers.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

We had the pleasure of working with Roseann Shannon and her staff at 5 Star Mortgage during our…read morerecent home purchase. Roseann was extremely thorough in arranging our lending. She saw us all the way through process, and was even thoughtful enough to make an appearance at our signing at the title company, and brought us a closing gift. I would highly recommend 5 Star Mortgage if you're in need of a home loan!

If you want to get into a house Jen is your girl. I've been in contact with her for over a year and…read moreshe is very straight forward. She helped my husband and I fix our credit so we can get a lower interest rate and she is always on it. I called her mid June and we closed on our house on August 30th. Being that we are first time homebuyers she made the entire process stress free. I would recommend her to anyone! She is so awesome!

Jennifer was amazing to work with! She was able to take all the stress out of buying house!read more

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.

Had the pleasure of working with Paul and his team. He definitely went above and beyond my…read moreexpectations, got me a great deal, and made my experience as a first time home buyer extremely easy. He was able to get my loan approved after two failed attempts with two other lenders. He's very knowledgeable and guided me every step of the way. I would 100% recommend him.

Yay ! I'm officially a home owner in Salt Lake City !! Couldn't be any happier with this location…read moredowntown! Huge shout out to Paul Hasna with Security National Mortgage! Pauls been working with me for 10 +months , patiently letting me weigh all of my options while I change my mind a million times. I found something and they made it happen, all when I was out of the country 50% of the time. I had the best experience possible ! You think you may have an idea, but you don't. Every loan , every home, is different. Paul was beyond accommodating when answering any questions that came to mind, and helped reassure my decisions. I had no doubts whatsoever that I wasn't getting the best deal possible or they weren't working fully on my behalf. I'm walking into a home with an awesome amount of equity already ! I am extremely great full I chose Security National Mortgage. Being self employed sometimes makes you think you have limited options, it's definitely more work and I appreciate all the time that was put into my situation , finding me the best loans and interest rates possible. I am so happy with my place downtown ! Thank you Paul !!

We found this lender to be extremely misleading beginning with our initial contact. After 5 months…read moreof working with them and supplying all the necessary documentation (we had to send the same documents 3 times before they acknowledged receipt), being shuffled to 3 different loan officers because of staff turnover, and contacting them via email, phone, and voicemail for status reports for 3-4 weeks at a time with no response long after the appraisal and initial notary visit had taken place, we decided this lender was not trustworthy. The lender kept changing the terms and rates throughout the process. We've dealt with other lenders that honestly represented themselves and their loan information accurately and have a very positive working relationship with them. Homecision is not worthy of your business.

From the owner: We make home loans simple! Our mortgage loan officers are here to help walk you through the…read moredecision-making and application process, ensuring you are fully satisfied with and confident in the loan product you choose. Because of the time and careful attention we devote to each client from the very start of the mortgage journey,

WARNING PREDATORY LENDING! Folks, please be mindful if you are looking to get a loan from this…read moreplace. Everything was going smoothly until it came within days of closing my loan. They asked for a last minute increase in deposit by 5%. They had put me in a situation where they knew if I didn't get the extra 5% down then I would lose my initial down payment as well as the property I was purchasing. They had no reason for it so I took my business elsewhere. A few weeks later they came back to me informing me they could close the loan at the original amount quoted. Which means they could have done it initially but chose be greedy and ask for an additional 5% down. This is the definition of predatory lending. I would recommend using another bank for a loan.