Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

I chose this loan officer specifically because of the strong reviews and because I wanted…read moretransparency on rates and costs. That's not what I got. Early in the process, I was given the clear impression my rate would fall in a certain range. When the actual disclosures arrived near closing, the zero-point rate was substantially higher, nearly a full point above what I'd understood, and the version I received had thousands of dollars in discount points built in that were never discussed with me. When I raised the discrepancy, I was told it was "the market" and given explanations about what online rate averages "really mean." None of that held up when I checked published data myself. To be fair, the file was handled competently and closed on schedule. But I had to push, repeatedly, before I was shown the full range of rate, point, and credit combinations available to me. My advice to anyone shopping here or anywhere: 1. On day one, ask for the full rate sheet in writing: every rate paired with its exact points or lender credit. Not a verbal quote. Email or PDF. 2. Any time someone quotes a rate, ask if it includes points, and how many, and get the answer in writing. 3.Take that written sheet and shop it with at least two other lenders or brokers. If someone won't put pricing on paper, that tells you everything. 4. Never sign a fee disclosure with points you didn't explicitly agree to. You can decline and restructure at the zero-point rate. I did, and it saved me thousands in cash at closing. Good ratings don't mean you can skip the paper trail. Get everything in writing.

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

So far Rock on refinance experience. Still waiting on the close date but hopefully we get ther next…read moreweek Ron Simmons

I only have on star because I have to give them one. I wouldn't use this company if it was the only…read moremortgage company available. They're not truthful and when you catch the games they play they just put you on hold and never come back to the phone. ? CC . Ok

No windows to all bathrooms I feel like I cant even breathe nothing to open and the sink is too…read moresmall for 3000 sq ft the carpets while vacuuming you can pull some fiber stuff. To be honest the only thing I want is the interest for VA buyers We've been here for over a little 2 months and I'm telling my husband to sell it and find somewhere else.. but he said closer to VA hospital

We purchased a DR Horton home in Cadence and this is probably out of all four homes that we built…read morethe worst builder ever. The material is cheap for the price. Paid way too much for this house and they cut so many corners that I have to pay for to make my house worth Living in. Very very disappointed.

I refinanced my home with Dave. Dave did a great job of working hard to get us the best rate and…read moreclose within only a few weeks. He is very easy to work with and very knowledgeable and you can tell her loves helping people. If you want the job done right, go with Dave. He won't let you down! I recommend him 1000%. Thank you so much Dave!

I used Pinnacle and Dave was my broker. Unlike the other reviewer that mentioned Sunwest, a…read moredifferent lender approved my loan. The rate was a full percentage point lower than my current rate and better than what any big bank such as Bank of America, Citibank, Chase, or US Bank could offer. . Dave quickly responded to all my emails and phone calls keeping me updated with the status of my application. Due to some unexpected family emergencies (two hospitalizations in 2 weeks), my application dragged out at no fault of Pinnacle. At no point did Dave contact me and put pressure on closing the loan. He always said that there is no problem when I called or emailed him with an update on my family situation. My only concern, is that Dave basically assured me during closing that I would not be responsible for costs related to putting my house back into a trust. ( In order to close the loan, all trusts have to be removed.) However, after the closing, Dave advised me that It would be my responsibility. I wish he would have honored what he said.

Let me start by saying it is my pleasure to take the time to review Holly and her professional yet…read morefriendly team in regards to her loan support. I want to start by saying I have worked with her before and this is why I'm back! She has made the process from "cradle to grave" as easy as possible. On a survey that I took yesterday, it asks, "how can we improve the process?". My answer was simple. Don't change a thing. Why fix something that is not broken. Holly and her team have perfected the process. Literally! Speed. With my military career behind me, I've kept one aspect that sometimes is annoying... speedy responses. I tend to provide answers immediately. Holly and her team kept up with me and actually surpassed my speed when I had questions. Sometimes we need to slow down to focus but this crew has it down! They are meticulous in accuracy and timeliness. I know that I will go back to them again and I highly recommend them to all my constituents. Thank you Holly and team for the best customer support and results ever!

Holly and her team are TOP NOTCH!!! We've had the pleasure of working with her for a few years now,…read moreand every time she exceeds expectations! She works quickly, gets things done, but most of all she puts us FIRST. The level of attention and consummate professionalism is unlike any others I've come across. Made the mistake of not using her ONE TIME...never again!!!! Holly is THEEE BEST!!!!!

Great experience with Jennifer. She was knowledgable with a lot of different financing programs and…read morewalked me through everything. Closing was easy.

I have Nothing but good things about the service! Very professional very helpful. Thank you so muchread more

A home buying process can be overwhelming and time consuming, but my loan officer, Joselyn Nieves,…read moremade this process easy to understand and delightful. She was so personable and took the time to both answer my questions - even those which I didn't know to ask. Her regular follow-up and dedication to her profession led to an amazing home buying experience for me. I recommend anyone that chooses to do business with PennyMac ask to work with Joselyn if you want top-tier service and confidence in buying a home.

Predatory lender - charges late fees without notifying the customer in writing that there had been…read morean underpayment due to an escrow change

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.