Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

They made the financing part of home buying process quick and easy. Amazing Communication! I was…read moreguided through the whole process by Franco and his always friendly team.

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

So far Rock on refinance experience. Still waiting on the close date but hopefully we get ther next…read moreweek Ron Simmons

I rarely leave reviews, but I feel compelled to share my experience in hopes that it helps future…read moreborrowers. I began my cash-out refinance at the end of May with the expectation that the process would move forward in a reasonable amount of time. Instead, it is now well into July, and my loan still has not been finalized. The most frustrating part has not even been the delay itself--it's the lack of clear communication. For the past couple of weeks, I have repeatedly been told that my file is "with underwriting for final review" and that we are "just waiting for final sign-off" before being cleared to close. Unfortunately, I have heard essentially the same update over and over without any meaningful progress or explanation. Throughout this process, I have promptly provided every document requested of me. My appraisal was completed, the FHA case number issue was resolved, and every time I ask for an update, I continue to receive the same generic response that we are almost there. If there is a specific issue holding up my loan, I believe that should be communicated honestly and transparently. If there isn't, then the file should be moving forward. Buying or refinancing a home is already stressful enough. Borrowers deserve timely communication, realistic expectations, and straightforward answers. Instead, I have spent weeks wondering whether anything is actually happening behind the scenes because I have received very little information beyond "it's still in underwriting." At this point, if I were not already so far into the process, I would have seriously considered taking my business elsewhere. I understand that delays can happen in the mortgage industry, but keeping customers in the dark for weeks with little more than repeated assurances is not acceptable customer service. I hope the company takes this feedback seriously and works to improve communication and accountability throughout the loan process. A simple, honest explanation goes a long way and would have made this experience far less frustrating

No windows to all bathrooms I feel like I cant even breathe nothing to open and the sink is too…read moresmall for 3000 sq ft the carpets while vacuuming you can pull some fiber stuff. To be honest the only thing I want is the interest for VA buyers We've been here for over a little 2 months and I'm telling my husband to sell it and find somewhere else.. but he said closer to VA hospital

We purchased a DR Horton home in Cadence and this is probably out of all four homes that we built…read morethe worst builder ever. The material is cheap for the price. Paid way too much for this house and they cut so many corners that I have to pay for to make my house worth Living in. Very very disappointed.

I refinanced my home with Dave. Dave did a great job of working hard to get us the best rate and…read moreclose within only a few weeks. He is very easy to work with and very knowledgeable and you can tell her loves helping people. If you want the job done right, go with Dave. He won't let you down! I recommend him 1000%. Thank you so much Dave!

We refinanced our second home with David. It was complicated but David never gave up. Would I do it…read moreagain with David YES. The original lender delayed the process so David changed lenders with my approval. Pinnacle's fees were more reasonable than other mortgage companies I contacted.

Holly and her team at Vision Home Mortgage were PHENOMENAL! They moved very quickly and got us…read morethrough the mortgage phase so smoothly! Will definitely recommend to all my contacts and will personally use again. Thank you, Holly!

Holly and her team are TOP NOTCH!!! We've had the pleasure of working with her for a few years now,…read moreand every time she exceeds expectations! She works quickly, gets things done, but most of all she puts us FIRST. The level of attention and consummate professionalism is unlike any others I've come across. Made the mistake of not using her ONE TIME...never again!!!! Holly is THEEE BEST!!!!!

Great experience with Jennifer. She was knowledgable with a lot of different financing programs and…read morewalked me through everything. Closing was easy.

I have Nothing but good things about the service! Very professional very helpful. Thank you so muchread more

A home buying process can be overwhelming and time consuming, but my loan officer, Joselyn Nieves,…read moremade this process easy to understand and delightful. She was so personable and took the time to both answer my questions - even those which I didn't know to ask. Her regular follow-up and dedication to her profession led to an amazing home buying experience for me. I recommend anyone that chooses to do business with PennyMac ask to work with Joselyn if you want top-tier service and confidence in buying a home.

In August 2026 my wife reached out because we had some difficulty during the month of July. Please…read moreread other reviews people with credit scores in the mid 800s were a day late on a payment and they reported it to the credit bureaus. This company literally does not care. We reached out proactively to request a forbearance and split the mortgage payment that was due across the next two months. While they originally seemed happy to oblige the very specific wording they used was that it "does not protect you from credit reporting". That is not the same language as " it is late and will be reported to credit bureaus ". In the consumers mind why would one need protection when the impression is if we make the next payment as required with the additional amount by the due date we would be OK. Instead after I paid the full amount of the next bill due of $3600+ which included $1200+ from half of the previous months bill, within 48 hours they reported a late payment. Perhaps the fact that I paid the bill triggered someone or some system to notify all the credit bureaus of a late payment. The outcome of this is that a very important loan application for a business startup was immediately disqualified because of that credit reporting. My wife attempted to speak to someone in escalations and was met with hostility and incredibly rude behavior from someone in the escalation department who insisted that there was no one higher than them that we would be able to speak to. Our attempts to discuss the matter with a more senior leader, ended with the company hanging up on my wife insisting that they were the final authority on the matter. Frankly, Had they indicated clearly that it would be reported to the credit bureaus when the bill is paid I would have at least been prepared for the outcome. Or I wouldn't have paid the bill that triggered an automatic notification to the credit bureaus until the loan was approved so that it wouldn't have been a year long devastating effect on our credit. We are customers and we are people and we are not just a number.

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.