I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

Fast, trustworthy and far better prices for repairs then the dealerships. Last repair estimated at…read moreideal Hyundai for front brakes and rotors and an air intake boot was $585. Lawyers did the job (and did it right!) for $382! Great, family service and they tell you straight up what's going on with your vehicle. My favorite repair place since moving to Thurmont

Very disappointed at the way my mothers concern was addressed. Based on this experience, I would…read morehesitate recommending this business.

I've been going to this shop for as long as I've lived in the area now for 16 years for my…read moreinspections. I've always done my own maintenance on all my vehicles except when I know I can't handle the job myself. The one time I needed work done I took it here and they did an excellent job at a reasonable price. But while I've waited for my inspection, Ive seen a lot of interactions there. From what I've heard, they've always told people what is wrong, but have always advised them of alternative for what was needed, such as a less expensive option or if it can wait a while. This to me being a mechanic myself is the proof of a honest shop.

I purchased a car a year ago and am just recently finding out everything that's wrong with it. I've…read moretaken my car to Lincolnway probably 4 times in the last 2 months and I wish I could give them 10 stars. They've done everything from inspection to a new transmission in my car. Everyone who works there is friendly, fun to talk with, and explained everything to me in a way that was understandable. They work fast and efficiently every time. They called me before they did anything that would cost me or that would be more than what I expected. They are very reasonably priced and have saved my bank account and my car. As a woman who has been to other places that try to rip you off because they think you don't know any better, I swear by Lincolnway. I really can't say enough good things about this place and the awesome people who work there. I will never go to another mechanic again.

I would put 0 stars if I could. We took our car to get an estimate on getting the roof painted…read more The estimate we received was in the range that we were willing to pay. The day after we dropped the car off we got a phone call stating that some parts were broken during the removal and our new total would be an additional $800. The person that did the estimate said he would still honor the estimate since these parts were never discussed that they needed to be remove. I called the shop to make sure that we would not be charged the extra amount and spoke with Tracy who told me that we will have to pay for the parts or they will not do the work on our car. So now they are holding our car hostage until we agree to pay for the parts. Take my advise and NEVER use this company they are very unprofessional and do not stand by their estimate!

Very reliable, professional workmanship, my car looks like new after hitting a deer! Tremendous…read morecustomer service , very honest, and respectful. I highly recommend this place!

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

My vehicle was rear ended about two months ago. I contacted my insurance company to report a claim…read more They recommended I use Mike's Auto. I had my vehicle towed there that same night. I went the next day to get several belongings out of my vehicle. I spoke with Mike (owner) and asked him if my vehicle was totaled. (It was pretty close to being totaled). He laughed and said it was no where near being totaled, and it was only about 5,000 worth of damage. I used to work at a car dealership, I know how a body shop works. They don't want it to be totaled, no money in their pocket. I immediately called Bill's Auto Body and had my vehicle removed from Mike's and towed to Bill's. They did an estimate for 10,545.43. And it only needs to be 11,500 to be totaled. So YES, it was in fact very close to being totaled. Bill's were absolutely amazing to me!

Excellent service and they don't upsell what you don't need. Also send service due reminders that…read moreyou can schedule online.

I've brought two different cars out there before, at both different times. One of the cars came…read moreback with the brakes messed up; they must have used an impact to put the wheels back on. The brake rotors were warped. Another time with the other car, it came back with one of the lug nuts just left in the wheel cap; it wasn't installed onto the wheel stud. They can do some good work, but you should double-check.

The owner is phenomenal. Takes care of business, knows his staff and knows what he's doing. Staff…read moreis friendly. The whole environment is friendly and upbeat. Customer for life.

Been coming here for all my car's window tinting for years they do good job and the price are very…read morereasonable for the front window are $75 I took all my 35 or so cars to them

Fantastic service. Both the driver and dispatcher were very friendly, and relayed accurate…read moreinformation. Kind and professional. I hope I don't need them again soon, but I am happy to add them to my emergency contact list. Thank you.

I am extremely pleased with the experience I had with Dynamic Towing. I would highly recommend…read morethem. They towed my van and repaired it within 3 days. The owners are very nice and helpful. I would definitely be using them again.