We asked Valleywide to come out and give a quote for quite a bit of demo work in our back and front…read moreyards that included haul away, concrete demo, block demo. Initially, Ben was so friendly and promised quite of bit on behalf of his company. His initial consultation with us even gave hope that he could eventually help us do some extensive remodel to the back door/patio of our house and the back wall of our master bedroom. When it came time to estimate the project, Valleywide advised they were equipped to do not only our demo and haul away, but also construct a new block wall, lay a new cement slab and install new gates for us. We were so excited to have found an all-in-one company, so we scheduled our project as soon as they were free.
Once the project started, it was downhill from there. They first advised they'd be a day late, then days late, then over a week late. Once they began, the demo went okay aside from a cracked drip line that we repaired ourselves. The pivot from demo to construction was atrocious. We were told a mason was scheduled to come out to construct our block wall. They didn't show for a week. After some serious questioning from our neighbors and HOA, we pressured Valleywide to get back out ASAP, and they ultimately did show up the following Monday but without a mason. Ben and his partner, who didn't appear to be masons, spent the better part of three days trying to figure out how to properly align our wall. They laid slab over the footings and ultimately created an uneven base for their project. We don't love the end result, but the wall was finally finished after the mason arrived on Thursday that week. In short, it as a sloppy finish that we'll have to sand down before we paint.
Lastly, the real kicker for me is in the details. From the beginning of this project, our biggest concern was installing new gates that properly fit the fence openings, opened and closed with ease (unlike our last RV gate) and did not offer any openings big enough for our small dogs to fit through. Late Friday afternoon, the final day of the project, one guy was left on the job installing the gates. They were installed with a substantial opening at the bottom that our dogs could easily crawl under. The gentleman was nice enough to adjust the height at the end of his shift. When I opened and closed the RV gate, i realized they overlapped slightly and will not close without some force. Worse off, you have to throw your shoulder into the gate to get it to open. And as if that's not frustrating enough, they used the smallest screws to attach the composite slats to the frame that do not go all the way through the slat. In less than 2 weeks, most of those screws popped right off and are completely incapable of holding the fence slats together. When I asked Ben about the construction and size of the frame, his answer was "that's as good as we can get it." We'll be in the market soon for a properly fitted gate to replace the complete waste of money this gate ended up being.
If it isn't clear by now. I would not recommend allowing this company to take your money and contract out some truly terrible work. Their demo quality (the namesake of their company) was fine. Do yourself a favor and put in the extra leg work to have other professional companies do the rest of the job.
