I went to the store on 5th ave in gary today (about 3:30)to pay my bill and was helped by a young…read moregirl named madi, she took my cash payment and told me she would have my phone on in the extra few minutes well its now 4:30 and my phone is still not on and it is saying I don't have money in my account for the payment. I tried to call the store and the phone is not working, customer service can't do anything for me and I'm out a phone and 54 dollars. Worst boost mobile I've been too, hopefully they are happy losing a 5 year customer over something so small.

I just want to take the time out to thank these awesome guys for helping me with my phone. I would…read morerecommend anyway too them they have great customer service ; I can't lie I was getting really impatient but just ask questions and they will answer your concerns and do their best to help you.

Would love to give store 0 stars! Just returned from there to get screen protector fixed. Was at a…read moredifferent location on Tuesday & the screen protector they put on my phone already cracked (apparently wrong size). The employee at the Elk Grove location would not give credit & apply new protector. Was very rude and just playing on his phone the entire time. Go to any other location!!!

Went here disgruntled left satisfied Josh was very helpful and went above and beyond for customer…read moreservice def hope they keep him around

Excellent service and very good manners. I always go to this store to pay my phone bill & very…read moregreat deals they offer their customers. (:

I have never had such fantastic customer service from a cell phone/clothing/accessory urban store…read more If you're from the South or West side of Chicago, you know some of these places can be janky. Not here! They helped me get my cell phone turned on with a less expensive service that suited my needs. They were honest with the quality of their clothing with other customers and incredibly friendly. Usually, the Austin area has a bad reputation when it comes to customer service. These gentlemen defy that stereotype. Go here for cell phone service, affordable authentic perfume, and great conversation.

Great and knowledgeable sales representatives. Very efficient. They also explained my purchase and…read moreasked if I had any questions.

Great store with excellent service! Prices are fair and reasonable. If you go ask for Mark, he will…read moretake care of you!! I go back every month to pay my bill.

The owner, Michael, is great! He delivers great customer service and is very knowledgeable about…read morethe phones. He is also very honest. He will not sell you a phone that he thinks is garbage just to make a sale. This store is also a service center. When I broke my phone he was able to fix it in a matter of minutes. He has a great rapport with his customers and many are willing to travel a distance just to have Michael take care of them. I will definitely be visiting this store again as the need arrises.

The location has always been World Wide Wireless, but there have been multiple owners in recent…read moreyears. I have never had a problem until now under the current ownership. I upgraded our phones to smartphones and updated my service plan for my wife and I. My bill came out to be over $1100!! I experienced problems with my new Nextel 8350i and another phone was ordered as a replacement by World Wide Wireless at my request. I was charged over $500 for it on top of the original charges. I also incurred erroneous other charges that I should not have been charged since I've been a customer of Nextel for over 8 years according to the current owner. A credit was issued on my next months statement, but not for even half of the incorrect charges. I have upgraded phones multiple times over the years and have never had a problem or seen a bill this extreme. I personally delivered and reviewed my bills with the current owner weeks ago and there is still no resolution. I would certainly think twice before visiting this location.

They did a amazing job with my line transfer and phone repair. The young man and young woman on the…read morefront explained everything to me and kept me informed through out the whole process. Will recommend this store

The young guy lead me to believe the business would be solid and work seemed great but I recently…read morerealized my phone screen is coming off and after learning more about phone screen repair I noticed there was no adhesive where it should be , the bottom screws by the lightning port one was loose and the front camera was left uncleaned after paying 125$ ,of course I left happy the day I payed for my phone screen to get fixed and it was in tact. But slowly realized it to late , it is awful . I should have just signed up for a new phone and switched carriers or go direct to apple cuz they're professional. After speaking to an older gentleman(I believe is the owner) over the phone and losing my mind about how angry I am at how little they offer to help especially after trying to clarify there's nothing they can do after 7 days then 14 then a month and kept changing up what he said . Do not go here .

Couldn't ask for a better local place to fix your phone, iPad, etc. Went there when they first…read moreopened and the owner was so honest and good to me. Had to go there again yesterday and got the same excellent and honest service. I can't say enough good things about the place and staff.