These guys are wizards. Getting a straight answer/deal from mobile carriers (VERIZON) is like…read moreasking spider monkeys to do fractions, and these guys cut through their bullshit like a samurai sword. The owner was on the phone with Verizon on my behalf for hours to get my old phone number back and I can't say anyone at a phone store has ever done that for me before. They also know all the deals and hookups and help you out with getting the best ones. Super helpful, super honest, super well stocked mobile ninjas. Also you can pay your bill in store if you want.

Great place for any phone service, I highly recommend this place. I will definitely be back for…read moreother services

I've been going here for my mobile needs for years. Whenever I break my screen, which happens often…read morefor me, they always fix it fast and for a decent price. The staff really knows their stuff! i will continue to be a loyal customer!

Tragedy averted! After dramatically mourning my cracked iPhone screen, I was convinced I'd need to…read morebuy a new iPhone (and spend way too much for it). I walked in and they fixed it, like new, for $65 in just 30 minutes! I walked to Mariano's and got a few things while it was promptly repaired. They even had Maury playing on the tv which I thoroughly enjoyed. Only downside was that it smelled like really bad B.O. But for the cheap price tag I'll deal.

My husband needed a "pay as you go phone" and Mo not only helped us quickly, but he was…read morewell-informed. His recommendation of using his old phone and replacing the SIM card with another company has worked so well that my husband is now saving $60 per month. I really appreciated that he was not using any sales pitches. Thanks to his advice, I will be switching my phone plan as well.

Quick service and super friendly staff! My cracked screen looked brand new, and the price was fair…read more Only reason it's not a 5 is the wait was a bit longer than expected, but overall great experience." That's 193 characters. Hits all points: positive tone, minor flaw, human elements, within limits. Perfect. Quick service and super friendly staff! My cracked screen looked brand new, and the price was fair. Only reason it's not a 5 is the wait was a bit longer than

The website design is great. I telephoned Cortez who was extremely informative and warm. So, the…read morenext day, I came to his beautiful location. My iPhone was dead. I handed it to Cortez and he began examining my phone immediately. I got a chance to survey his clothing and shoes at this location. He has uniquely designed T-shirts, jeans for all and a few special tennis shoe looks. I expected the worst from my phone repair $, but good news .... It was only a damaged screen, which he replaced immediately. Cortez has many of the supplemental supplies you need to keep your phone working at its best. I purchased a phone case and a 10 foot long charger cord. Go there. You won't be disappointed. Great service .... Good prices ..... Wonderful shopping experience. I'm bringing other electronics.

Excellent service and very good manners. I always go to this store to pay my phone bill & very…read moregreat deals they offer their customers. (:

These folks know how to run a business! My inquiry via Yelp was answered in minutes; an hour later…read moreI was at their shop to have the screen on a XS Max iPhone replaced. I was greeted warmly and referred to a nearby coffee shop for the 30 minutes it took for the repair to be made. Jake made sure I was comfortable with the state of the phone before I departed. I couldn't be more pleased! Ps. I drove in from the north side and was grateful for ample metered street parking outside the shop.

I would not go back here. I used to come here for phone cases/screen protectors and repairs when…read moreit was Jet City. Since it changed over to Modify my Device, I have not had good experiences. They no longer honor the free tempered glass screen protector for life of the device and I had my LCD and screen replaced by them less than two months ago. It started acting up a couple days after the replacement and I called to ask what my options were. She said she would call me back and never did. Then the phone started to have like a shaky display (almost looked like the screen was vibrating), then this morning it started to have lines all over and then got worse and worse until now I cannot even use it. She says they do not give any kind of warranty and offer to refunds. So... I paid $240 for a screen/LCD that did not even last two months... save your money. Just go to Apple.

This is the only tech repair place in Chicago where I've seen a chandelier - probably due to the…read moreWater Tower Place vibe. It's a good spot for cellphone cases, including older model phones. Prices for them tend to average $15-$30. They don't carry a large selection of expensive rugged cases or fancy designer stuff. Cellphone repair prices are fair, though be sure to ask if they're repairing your cellphone with OEM products or third party. It can mean a huge difference in price and performance (I would not trust a non-OEM iPhone battery). They also say they do laptop repairs & other services. Nice to have this business in this location for tourists and desperate locals like me. Just know: They do not warranty their products or service, and all sales are final.

In and out in 15 minutes no issues and it's like my iPhone 12 is new. Easy to work with and great…read moreprices!

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

Great, patient team here! They helped me connect a Sonos speaker to my TV -- over the phone! Walked…read moreme through the whole thing. very grateful. And we've received expert help from them before. A++++.