Totally professional and reliable. I called and sent a email and Jason responded to me immediately,…read morehe got the particulars for my car. What makes this service spectacular is that Jason came out to meet me and check out what was exactly needed and the parts that were needed also. He was very helpful and was on time, quick and detailed while showing me what my brakes needed. He was very organized, direct and immaculate with the cleanliness of his tools, making sure that my tire was put back on properly, he checked my tires, just an overall great car service. Definitely recommending this service to my friends, co-workers and family

Very good job!!! Brakes and rotors are working very good and he was professional, was able to even…read moreget him more customers from him doing the brake job at my place of work.

I have been coming here for a long time when Kevin was the owner. Back then, you could get good…read moreservice at a decent price. Not anymore. I took my car recently and the mechanic misplaced the gas cap. You take your car to the auto service shop to get it fixed, not bring it home with new problems. When I went to the shop to check if the gas cap was there, they flat out refused to look for it and instead accused me of losing it. Like I would try to swindle a business for a $30 gas cap. That's less than what I pay for a full tank of gas. There are plenty of good auto service shops in the area that do fantastic work for reasonable prices and have excellent customer service. I will be taking my vehicle to one of those places.

First of all that man Ricardo or Carlos Suarez needs to learn how to speak to the customer first…read moretime I didn't say nothing but this time it was different had to to let him know whats up then a year ago I took my car to get something done and it had the undercover and they where fixing my car so when they give it to my on a Friday they were about to close the shop so when I inspected my car when I got home it wasn't there anymore I had to wait until monday to go to the shop again and he said something like I don't know if we might have it at the storage or you probably didn't even have one so I just let it go but Im 100% sure it had it, where they put it I don't know. Going back to how rude that guy is for no reason he might need some vacation or something I thought he might have had a bad day but no like I said first time it was fine but two no that's the reason why if someone asked me if this a good shop I wouldn't recommend it 100% because of him

I was a first-time customer. I heard about the wonderful mechanics there through word of mouth. And…read morewanted to give them a try. I drove all the way from Herndon, Virginia. I thought I only needed an oil change. However, I was blown away by the care my car received. Matthew and his associate walked me through what needed to be done on my car. They weren't like other mechanics who just tell you about the problem. They were detailed in their explanation and physically SHOWED me what they were going to do. They gave me fair pricing and worked quickly. And thanks to their hard work and eye for detail, I passed the state inspection. I will be returning for additional work very soon! Thank you guys so much!

I am a first time customer. The staff was courteous and knew what they were talking about. The work…read morewas done in a professional manner using quality parts. The parts were expensive, OEM but I know they will last this time unlike the last replacements. The hourly charge was very reasonable.

Simply the best. We trust Mr. Cho, he is the most honest person. Always does a comprehensive job…read moreand charges fair rates.

Mr.cho is a honest men & The shop does great work for a great price…read more He doesn't talk much but will say yes & thank you. He a honest men and I will always go there for my auto repair and family.

Extremely friendly. When asking for help Bernardino is always in hand to help with great…read moresuggestions and never trying to run you for your money like others. I've had oil changes, tire rotations and all the above needed when I had/have issues with my engine/motor. 10/10 a hole in the way but worth it! Great price point! I appreciate everything!

If you're looking for a local mechanic who will give you honest work with the right price, come to…read morethis auto repair shop. Berna is an amazing mechanic that does the job right. Highly recommended!!!

I brought a Tesla Model Y to them in order to have a wheel swapped out and have the front end…read moreinspected. Most folks don't know this, but Performance models of these cars blow through suspensions every ~70k miles or so. Precision charged me for the tire swap (move TPS to new wheel and re-mount on the new wheel), but they also charged me an hour of labor to inspect the front end, something that they already had in clear view when on the lift when they were doing the tire work. However, I was fine with it as long as they did a complete job and reported accurate information. I was planning on having them also replace the main front end components anyway, but they will NOT install any parts that they did not get for your car. Even if they are OEM parts from the manufacturer of your car. (Tesla parts are a PITA to get in a timely fashion sometimes, and having to wait for them to arrive is not a great customer service experience... especially when they are OEM parts. I'm assuming it's not just liability, but that Precision wants the markup on the parts over a providing a good customer service experience.) Precision came back and told me there was nothing wrong with the front end of the vehicle. immediately knew that this was impossible. No Tesla Model Y Performance with the original suspension is fine at 85,000 miles. I asked a buddy at a Porsche dealer to look at the front end and ALL FOUR bushing in the front end components were torn. Literally, if the technician from Precision Auto had looked them, it would have been obvious. If the technician missed it, Precision has a serious issue. I did call them. I asked to speak to the manager. The person that called me back sounded awfully young but listened to me vent and indicated he's refund my money for the inspection. (He took my credit card info for the refund, so fingers crossed there.) I'm really sure based on that experience that Precision Auto is not where you want to go if you have a Tesla. I told them exactly what they needed to look for and I've got to wonder if the server desk told the tech anything that I mentioned. (I do have alot of experience working on cars. I just don't want to do it.) At least they did a good job with the tire... -shrug-

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

I recently brought my stepmother's 2016 Chevrolet Equinox in because her Tire warning had been on…read morethe dashboard for some time. I tried filling each tire with air and only 1 tire would not hold the maximum pressure. After making an appointment with Alex, I dropped the car off so that he could take a look at it. What he discovered was that 2 of the tire sensors needed replacing. He couldn't find any place where the tire was damaged in any way. But, to be sure, he checked it a couple of times and what he found was correct. He gave me the estimate and I gave him the go ahead to do the work. He mentioned that he would contact me when the car was ready. Sure enough, he called to tell me that the car was ready and gave me the final cost for the repair. I went later that afternoon to pick up the car and returned it to my stepmother. She was elated! I was relieved! I enjoyed driving the car back to her as it was a smooth and quite comfortable ride. Thank you Cochran and Alex for making my stepmother a very satisfied customer. Great work performed in a day's time and my stepmother has found a mechanic that she's pleased with.

The were very communicative. The work was done quickly and competently. I would use them again.read more