WOW. I've never written a Yelp review before, but this place is worthy. I've come here quite a bit since moving to Nashville in 2010, and they NEVER disappoint. I'm not sure what the 1-star rating thought--this shop is simply the best place I have EVER taken my 1998 Passat.
I've gone through my moments of thinking I'd have to get a new car due to a maintenance issue. I'd begrudgingly schedule my appointment and fear the worst. Keep in mind that I had been fairly loyal to NTB upon moving here. They'd always manage to find something wrong during an oil change or rotation, and I'd be facing a $700 bill. Thank GOD I found GPO.
After dropping my car and going about my day, I'd always receive a call a few hours later with a quote of the issue I brought to them, along with some other things they'd find during the diagnostic. They ALWAYS let me know what is the most urgent issue, and which issues can go a bit of time without immediate repair (as a recent post-grad with a 1998, this is crucial to me). They even got me through my emissions test (which I was almost certain I'd fail). They use authentic, high-quality parts at an extremely reasonable cost. They'd even make sure I had magazines, the remote, and some coffee when I would spend a full day in the waiting room.
Today was by far the BEST experience I've had, which is saying a lot since essentially every experience I've had has been amazing. Got to my car yesterday after work and it was dead. No turnover, no display, no lights. I called AAA and got it jumped and thought I was in the clear. Later that night I went back out to my car-DEAD AGAIN. I panicked and started looking at CarMax, expecting the worst. AAA came back this morning and jumped me (again), and told me that something was pulling amps from my battery. I got it running and went straight to GPO at 7:45 WITHOUT AN APPOINTMENT. I know how important it is to have an appointment here as it's extremely busy (due to their AMAZING work), especially when the issue is unknown for the most part.
I got in right at 8 and gave them a description of my current debacle, left my car, and went to work. I did not expect to have my car looked at today--the lot was very full. They're very popular which I know, however, I figured it was worth a shot. My car was essentially dead either way-what did I have to lose?
Got a call about 3 hours later with a detailed work up of every single thing they found (see...extremely thorough) including small little issues they noticed. They NEVER charge without first letting you know, and always let you know a hierarchy of what NEEDS to get done versus what could be put off for a little bit. Told them to go ahead and fix her up nice, and got another call a few hours later that she was ready!
Go to pick her up and they did everything and then some! They even topped off my oil (since I have a tiny oil leak), tightened up my clutch, and fixed a rattling noise on my accelerator--free of charge. Best of all, my car runs like NEW. Every single time I drive off the lot I feel like I have a brand new car. I'm happy to invest my money here because I know it's quality work. Having a 1998 is going to require maintenance, but these guys keep her running like she's fresh off the lot.
I might even keep loyal to VW so that I can stay a customer at GPO. Consistent people, consistent work, consistently happy with my car. Trust me on this! read more