Yesterday, after many tears, we decided that Molly was in to much pain and it was time to say…read moregoodbye. I called at 2:30 to schedule her appointment. After beginning placed on hold twice for over 5 minutes both times, it was determined that they had no available appointments. Therefore, it would be considered an emergency vet visit. A typical scheduled euthanized appointment was $ 150. However I would be charged $300+ as this would be an emergency visit. We arrived at 4:30 as scheduled and the office is open until 5:00. As I handed the tech my card I told her that their charges and practice was criminal. She swiped my card without the blink of an eye. My baby crossed the rainbow bridge and is resting under shade of a big maple on our back 40. P. S. They would have cremated her for me for an additional fee. Love you Molls

This place sucks. They refused to see a dog that is a patient of theres in a emergency because she…read morehad not beens seen in over a year. TO bad if your healthy dogs gets sick. They cannot see her because they haven't made enough money off her .

Dissappointed, disgusted, furious are a few of the words I would use to describe how I feel about…read moreOlivia's Happy Tails. Khaleesi has been to the groomers since she was a puppy. In her 6 years of life, she's never had a bad experience. She's even gone to the groomers pregnant, couple days before giving birth, and had no issues. Since the Velvet Dog is closed, we were forced to go elsewhere. I warned the new groomers that Khaleesi doesn't enjoy the electric clippers. In fact she will try to get the clippers. Similar to how she attacks the vacuum when I pull it out. When I picked her up after work, the woman explained Khaleesi didn't handle being on the table well but they were able to get it done and keep her beard like I asked. Nothing more was said about her behavior or experience. Upon leaving, these pictures show how I found her eyes. Immediately I began calling the woman I just picked the dogs up from. When asked what happened she had no idea, she explained she didn't work today and she would have to call the girls who groomed her. Now obviously, I wasn't calm, collective, or patient with this woman at this point. I was already annoyed with their business before this happened because of their attitudes each time I had dealt with someone. I also felt that they hadn't let our dogs outside all day while I trusted them in their care, because when she brought them out to me they started peeing everywhere in the lobby. Van Gogh who is very particular where he poops and will take 15 minutes to pick the perfect grass, pooped on the side walk the second I opened the business door. One of the two girls who groomed Khaleesi called me. She took zero accountability and completely lacked any empathy. Both woman tried to blame Khaleesi's eyes being swollen and blood shot on her being stressed and not tolerating the table. They explained she barked all day. They essentially tried to twist it as if Khaleesi was uncooperative and aggressive, insinuating that she did this to herself. I brought Khali to the vet and the vet agrees with us that the excuses the groomers provided would not cause this. The only thing the vet believes that would cause this is if a leash was held too tightly for a long period of time, caused by strangulation. Luckily her retinas and corneas are not damaged and we have a scheduled vet appointment to check on any possible trachea damage.

I DO NOT RECOMMEND THIS GROOMER! When trying to make an appointment, left message but no call…read moreback. Called again a day later and made an appointment. On day of appointment, sidewalk in front of and to the side of the business had a lot of dog poop and garbage. Waiting room seemed clean and spacious. A young girl shampooed my pup, then put her in a kennel with a fan blowing on her. Hair was flying everywhere. My pup was barking nonstop and at first the owner said I could not go to her because of COVID. I asked for my dog because I was going to leave when she relented and said I could go back there. I was there for 2 1/2 hours! The cut my cocker spaniel got was choppy and uneven on her paws. Her ears were uneven. The hair on her legs was not touched. I could have done a better job. Would not recommend this business to anyone. Do not take your fur baby to Olivia!

My husband and I were extremely pleased with the owners. This was our first time leaving our little…read morebaby Pomeranian Charlie and we were able to call the owner and they gave us a update every time. I highly recommend leaving your dog with them!

Seems like a nice facility with spacious outdoor runs. However, be aware that they require…read morevaccinations beyond what is required by the state and other boarding facilities (leptospirosis, which is an optional vax that our MI vet doesn't recommend beyond puppy round). That may be a plus for some, but it was a nuisance for us and resulted in our reservations being cancelled when we went to drop off and us being left without a boarding solution. Our dogs had successfully boarded multiple times at other NY and MI kennels with the standard vaccines, including the week previously at a different kennel in upstate NY. This miscommunication could have been avoided if Paw Prints had email so we could have sent our vaccine records ahead of time and discovered the discrepancy, vs finding out when we arrived. I would recommend that they revisit their vax policy to be in line with other facilities and general expectations, or at the very least invest in website/email in order to communicate that their requirements differ from other boarding facilities. When we spoke on the phone we discussed Rabies, DA2P, and bordetella but I do not recall them mentioning a requirement for lepto-- again, email/web communication would have avoided this negative experience.

We cannot be more pleased with the attentive service we received at Eagle Hill. Our little guy…read morespent the Easter holiday there and the staff were kind and understanding since it was the first time we used them to board our toy poodle. They made friends with Groot and he came back to us clean and happy. We will be using them again when we take our next trip.

My dog can be sensitive to new environments and does not do well with the noise of typical kennels…read more- however, from the time we pulled up she felt completely at home here at Eagle Hill Pet Care!! She also typically has trouble feeling up to eating when she's stressed at a kennel or while boarding, but she had no problem at all here! She had a wonderful time and she was absolutely thrilled when I picked her up after 10 days. She was not in any way stressed and looked so happy! She was clean, had obviously had a wonderful time and been extremely well cared for! I would absolutely board her here again anytime in the future and highly recommend them! I am so grateful for their help!

I got my puppy from sunset hills in March. Sunset hills is amazing. The owner Marcie is the best!…read moreShe was sending pictures and keeping us updated along the way. I wasn't available to pick our puppy up on the day everyone else was. So she actually took our one puppy to the vet separately and allowed me to pick him up a day earlier. She is the best! I love sunset hills. Not to mention our puppy is amazing too!

Marci is a compassionate and caring breeder who treats each puppy like her own. The Sunset line is…read morevery special. You can't go wrong with a puppy from here! Get one when you can! They go fast for a reason!