Great selection of animals and fish! As well as supplies! I would definitely recommend supporting…read morethis business!

Oneida municipal water was flushing it's lines and this caused the PH of my tap water to plummet…read moreenough to kill all but one of my fish. Bill told me just how to fix the PH, and when my poor little honey gourami (named Harold) lost most of his tail to a bacterial infection he got because of the stress he was under, he gave us great advice on how to treat him to save him from that, too. Now Harold, toughest fish I've ever known, is darting around his tank happily, surviving against all odds because of Bill's guidance! The tanks don't look the greatest, but I didn't see a single sick fish, including a lot of more delicate breeds. That's the important part- everybody looked healthy.

Staff is always friendly and helpful. It's a clean, well-ordered store. A plus is that they offer…read morecoupons and sales to help offset the expense of feeding and caring for my pets.

Friendly staff. Store in good shape and variety selection of cat and dog food products. Love the…read moreresident birds.

Owner is extremely rude and unhelpful. Was going to get some African cichlids but owner insisted we…read moreleave.

Yesterday I had the worse costumer service experience while buying RO water here. Something I have…read morebeen doing for years. Keith, I think he's the manager, was visibly annoyed to provide this service. He asked if I had larger containers than the 25 one gallon jugs I brought. When I said no he informed me that he would have to charge me more because it was so labor intensive, a dollar per instead of $0.75 each. I agreed even though I could buy distilled water for that price at any supermarket, in new, clean, dry, sealed jugs. When I got home I tested the water with my TDS meter and found that the total dissolved solids read between 8 and 12 parts per million in every gallon. Of course I called to complain and advise them to change their filters. This is when I got some real attitude from Keith. He thought he should talk over me, telling me about his RO system and that his meter disagreed. He eventually said I should come back in to get my money back and to please never buy water there again. You don't have to worry about that, I'll not be going back there. This is not the same store it was when they were in Scotia. They used to be hobbyist friendly. Whether you were shopping for fish, or equipment or just getting your jugs filled with RO, you could talk with the staff or other hobbyists about equipment, different species' needs or water chemistry. Now the staff will ignore you while you get bumped around by the mall gawkers in a narrow over crowded store. No, I don't feel any need to go back there. Not when there are other aquarium stores in the area that welcome enthusiasts.

My go to fish shop for fish, supplies, and information. If there are certain fish you are wanting…read morethat they do not have in stock, they will special order fish for you from their suppliers, with weather taken into account. The staff are very knowledgeable and personable. I have been going here since they opened. If you have never owned fish before, they will ensure you have the proper setup and fish for your goals and budget. Highly recommend as they will steer you in the right direction. And if you make a purchase that you feel was not right they will work with you to try and resolve it the best they can. There is so much more to this fish store than can be said in one review. They do so much for their customers and the fish keeping community when compared to any other fish store I have been to.

Friendly and knowledgeable. Genuinely care to help our situation. They love fish and aquatic…read morelives. There isn't a place like it in town.

This is the best aquarium store in the area. The guy who runs it has been very helpful the few…read moretimes I have been in. He has different types of stones, plants, fish and fish products. I've gotten stones, fish and shrimp and all of it is doing well in my tanks.

The customer service is non existent if the plant and fish shipment is being unloaded…read more If they aren't busy and you want something they make you walk over and pull a ticket and wait for your number to be called. I was there today and it wasn't busy, but the shipment was being unloaded. I pulled my ticket but no one was calling out numbers. I finally asked a woman for help but she said "I don't work here but I'll let them know". At that point I just left. I've been ignored there for 25 years going back to the old Latham location. One positive experience I had was a few years ago. They had species plant I wanted but there was only a couple left. The salesman informed me that they had some that were yet to be unpacked in the back room. Long story short he was reprimanded for selling plants that weren't yet in the display case (in front of me while I was checking out). That ruined the experience and made me feel I did something wrong. So I guess I never had a positive experience, I just witnessed someone going above and beyond being treated like trash. It's sad to say, but I'm actually happier walking in and not seeing anything I want to buy. The stressful part is seeing something I want and having to jump through hoops to get someone's attention and get service. To sum things up it's not really worth the stress for me and I will go elsewhere from

My name is Jessica and I live in Boston, Massachusetts. As a marine biologist, during a recent…read morevisit my husband and I were disappointed to see Eddie's Aquarium Centre housing incompatible species together -- for example, Flagtail Porthole Catfish (Dianema urostriatum), Kribensis Cichlids (Pelvicachromis pulcher), Butterfly Plecos (Dekeyseria sp.), and Congo Tetras (Phenacogrammus interruptus) in the same tank. These fish require different water parameters and have very different temperaments, which creates stress and weakens their immune systems. Stressed fish are far more likely to develop ich (Ichthyophthirius multifiliis, or "white spot disease"), and once one fish is infected, the entire tank is at risk. Unfortunately, stores that mix species like this often deny responsibility and may mislead customers to avoid refunds or replacements. For anyone buying fish from any store that displays mixed species, I strongly recommend quarantining and proactively treating for potential bacterial, viral, or parasitic infections before adding them to your main aquarium. This precaution protects both your tank and your fish.

The help you don't get on line. Had a problem with my air pump in the pond. Todd not only had the…read morereplacement parts but when I was having problems installing them he said bring it to me and I'll be glad to help. He had it installed in minutes. As usual great service, you can't get that on line. Support your local business.

Just want to say that the owner of the shop, Pamela is such an angel…read more My experience started when I was crossing into Canada at the international border crossing just north of Watertown. Upon arriving at the border I got told to pull over to secondary to have my vehicle searched by Canadian Customs agents. They found my orchid mantises, which I didn't declare, long story short after over 2 hours, I could enter Canada but my pets couldn't. When I went to US Customs, one of the agents told me of a local shop in Watertown, a mom and pop shop; that no guarantee but maybe they might take care of them for a couple of days? Once I got there, I told Pamela my situation, and she let kindly agreed to watch over them while I was in Canada for a few days. Once I returned, I picked them up, healthy as ever. I also bought some Cory Catfish, and some dubia roaches to feed my mantises. Thank you once again Pamela, bless your heart!

I wrote a review a year ago on how happy I was with my experience with Aqua Plus, but after more…read moreinteractions with the business and employees, I have changed my opinion. The animals are severely overpriced, as well as the supplies. I am a ball python keeper and breeder myself, and these snakes are not kept to the best of the owners abilities. Honestly, who still uses aspen for ball pythons? Come on! At least lower your prices if you aren't going to take proper care of your animals. Out here charging more than Petco. If you are wanting to buy a reptile, make sure you go to MorphMarket.com and search the species and morph, and check prices, more often than not you're paying way too much!!