I had my vehicle rear ended, USAA paid the full amount for the repairs, and I didn't pay the…read moredeductible. Caliber Collision coordinated with my rental vehicle (Enterprise), gave me a 10-15 day window for repairs, had the logistics with everything from start to finish taken care of from start to finish, and gave me peace of mind.

Trey was extremely helpful and communicated the entire process with me through the repair of my…read moreMercedes Benz. On top of a fantastic job repairing my car, it was done way ahead of schedule which I deeply appreciate. If I ever need repairs to my car again I will choose Caliber Collision and I will recommend them to anyone in need of a professional and timely repair job. 10/10

Great experience from start to finish. Rock chip yesterday. Fixed today. Reasonable. Looks brand…read morenew in 30 minutes! Highly recommend

Had a crack on my windshield and the people here were super helpful and efficient. They were…read morecourteous, handled payment with my insurance company in matter of minutes and before I knew it, the windshield was fixed. The place is clean and they even have a television and a coffee maker in the waiting area. Zero complaints!

I was in need of rear end body repair due to an accident. D&T automotive customs was not on my…read moreinsurance list of preferred body shops. They were recommended by my son who had recent repairs done. I am very pleased that I decided to go with them. Darnell worked with my insurance to file a revised estimate on the repairs. I was able to keep driving my car until the repairs were made, unlike other body shops I have used. The best part however is that my car looks brand new. The quality of the repairs was exceptional. Last but not least, I had my car back in 16 days weekends included. A total win. Don't be afraid to buck your insurance a little. It pays off in the end.

Great service and the best experience I have ever had purchasing a car.. Process was quick, smooth…read moreand fast. I love all the humor each team member brought to the table.. I especially would like to thank Duke for working with me and making sure I got all the features I was looking for on the HR-V.. It is a great cross over SUV not to small and not to big.. I love my new car.... Great place to purchase a new car with excellent customer service... Thanks guys yall are the bestest! :) The Evans from Georgia!

Story time. I made an appointment and I needed get get 4 tires and alignment done Saturday at…read moreFreedom Honda. There was a rule changed that they can't use outside parts, even though I've gotten same service done and ordered tires from Tirerack and got them sent there over a year ago. Used them with no problems. I asked if I could come back and get my alignment done still. They said yes. Went to Discount Tire to get my tires mounted and balanced and went back to get my alignment. After waiting for some time, they tell me they're not able to do the alignment because they don't have time. Which was aggravating driving back and forth and trusted what they said. Made an appointment earlier in the week to get an alignment. When I got there, they told me they are no longer able to service my vehicle there. I asked why, they said because previous surveys I filled out, good or bad, hurt them. I reckon they have some sort of incentive scale with good surveys. Briefly talked with the owner and said "I'm sorry for being honest in the surveys. I didn't write anything nasty, just what I experienced. Didn't even go off on them why they made my appointment just to turn around and tell me they can't work on my car anymore. I think it's very juvenile and petty to do something like that over a survey and even making my appointment, making me come up there and waste my time. A simple phone call would of sufficed. Wild they confront a customer about a survey/review. I figured constructive criticism would help with the issues they have but they just take offense to it and worried more about bonuses than what the customer complaint is about. The owner did mentioned it wasn't a mom and pop shop, it's a dealership. Well, I understand that and that's why I wrote what I did on the surveys. There's a certain decorum and standard one has to hold. Tried my luck at Toyota, where I used to work at as well, and they were able to get me in and out in about 2 hours. No appointment, no issues, service writers friendly and acknowledge me, even if it was a "be with you in a moment". Some of the things I mentioned on previous surveys: Appointments should mean something. I shouldn't have to wait 3 hours after watching other people walk in without appointments get their vehicle in and go before my vehicle even gets brought in. Communicating with the customer should be like a proper conversation, not shuffling through papers, playing on the computer or phone, walking all over the place when we're in a fixed spot. etc etc TLDR - Don't give a constructive review/survey at Freedom Honda, could get you on a "no work on your vehicle anymore" statement.

Needed to have a tire plugged and patched, but I was informed that it was not possible due to the…read moresize of the piece of metal that was in my tire. Arias was very helpful with taking the measurements of the tires that I needed and then we could actually order the one that I needed to replace the bad tire. Ordered the tire on 3 April (Friday) and the tire arrived on Monday. Once it arrived, I got a call and was able to get it changed out and then on my way. The tire was a little bit more than I expected to pay for it, but it was okay. I needed to get it fixed. Thank you so much to everyone who helped replace the damaged tire with the new tire !!

I guess it's too much to ask not to be trifling-- to gently remove the old adhesive. These are…read moreDiscount Tire rims and Discount Tire tires after a Discount Tire rotate and balance. To their defense, it was a good balance. But you can't charge premium prices and provide sub par service. Also... they will PURPOSELY remove your lugs with a socket too big to strip them so they can tell you your lugs were swollen and need replaced--- they will walk you out and one of the techs walks up and shows you a stripped lug-- $80 upsale for $25 Amazon lugs. Test your lugs before you come and tell them to cut out the BS you won't tolerate the swollen lugs shenanigans.

I was able to walk in and make an appointment the receptionist I believe her name is Julie she was…read morevery kind and efficient she gave me a time of an hour and a half and I didn't wait as long as she mentioned. The bathroom was clean and smelled clean as well! They have a place for you to purchase a drink or a little coffee area.. I have always used myson tires since I've moved here 18 years ago they have always be kind and I trust them.

Lynn did a great job on my brakes and the job was much less expensive than two other shops in town…read more I've been a customer for years and will certainly continue to be one.

My go-to stop for car care! I found this shop in Sumter through the Carmax RepairPal service. They…read moreare knowledgeable and responsive. I scheduled my appointment for warranty service and brought my car in. I was updated regularly along the way -- informed of progress, delays, and any changes. One of the car parts was on back order and they got me in for installation the day it arrived. They offer a military discount. I also came one day with a really low -- almost flat tire -- and they got my car in to check it out immediately, while I waited. The employees are all friendly and I would recommend this business!

BEWARE of the bait and switch practice and defensive disposition at this SCAM shop. Our 2017 GLE350…read moreMercedes was brought to Car Care & Repair, LLC, for a solid yellow check engine light (minor issue) and shaking rear wheel. Cece(?), the front desk receptionist, quoted $126 for a diagnosis, and after that was done, another $126 for a more in-depth diagnosis, which is literally unheard of. Car Care & Repair LLC used the FIRST $126 to rack up a potential profit of $1,1817.30, minus $713 for two rear Continental tires. The remaining EXPLORATORY let-us-find-other-unrelated-BS-concerns-to-sell-you included the following replacements: cabin air filter ($133.56), engine air filter element ($215.47), Engine Coolant Expansion tank ($54.86), "BFLUSH" or break fluid flush ($120.43), Oil and filter change, synthetic ($134.53), and "align EURO" ($159.95). None of this had any relation to the check engine light, which O'Reilly diagnosed for free with the code for emission leak, generally related to a loose gas cap. So, Car Care & Repair, LLC, charges the SECOND $126 fee to diagnose the original problem, and claims the cost involved tools and equipment to locate the problem, which everyone knows is the cost of doing business. The owner said charges include his having to do an Internet search because the vehicle is a newer model. Again, COST of doing business. Why should a customer take the HIT of his lack of knowledge? Taking Scam Artistry to another level, Car Care & Repair, LLC, charges ALL CUSTOMERS A FEE FOR HAZMAT REMOVAL, regardless if they dispose of anything related to your vehicle or service. We were scammed $25.35. Now, ERIC, who identified himself as the owner was contacted for an explanation, not only was he initially rude, defensive, and obnoxious but failed to understand the concern with the fact that Car Care & Repair, LLC, FAILED TO GIVE NOTICE OF THE TWO DIAGNOSIS FOR THE ONE ISSUE. WHAT CAR CARE & REPAIR, LLC DID NOT KNOW: The vehicle is up-to-date on its scheduled maintenance service (A & B) by Mercedes and was recently serviced this year, a few months. The Servicer confirmed that an oil change and all items (SCAMS) are not necessary and to bring the vehicle in when in town to have the check engine light CLEARED. As for the tire replacements, Car Care & Repair, LLC, will not be doing that or any other jobs for our three vehicles. We'd rather drive the distance to an honest CERTIFIED Mercedes center or the dealership, being that none exist in Sumter. BEWARE of Car Care & Repair, LLC! Don't say you weren't warned. Unless you want to pay $280 to be told that the job will cost $266. NO thanks. Further SCAMMING DENIED! Car Care & Repair, LLC CAN NOT BE TRUSTED.

The guys did a great job on my car. I will return to the Lugoff location the next time I need…read moreservice. The prices were a little less than the dealership and I was done a lot faster. Thanks

Not a good experience today which is unusual. I ordered tires Wednesday, was told will be in…read moreThursday, Here Friday, didnt order, now waiting over 2 hours.