On 8/10/21 My brand-new SUV sustained approx. $12000 in damages. I only had my SUV for 4 days and then I was "T" boned, it only had 300 miles on it. I was very concerned about where to get my SUV repaired, worried if it would ever be the same again. I did my due diligence to find a repair shop to properly repair my SUV, The name Gerber Collision (formally known as John Harris body shop) name kept coming up. I Went to Gerber Collision to see if it was the repair shop for me. Upon walking in the front office, I noticed a very clean and professional looking front office and was pleasantly greeted by the front office staff. I explained my situation to Jesse, and she explained the complete process from the insurance dealings to the complete repair process. At that time, I felt that I wanted to have my car repaired at Gerber Collision. Gerber Collision handled the entire insurance process, and I was impressed how hard Joe worked on my behalf with the insurance company. The repair process took a few months due to parts availability. On 11/12/21 I picked up my SUV from Gerber Collision in Sumter SC and I was overwhelming surprised at the fit and finished of all the parts replaced. The paint work was flawless! I took my car for a test drive, and it was without question a perfect repair. I want to THANK the entire staff at Gerber Collision for achieving perfection. I would definitely recommend Gerber Collision to anyone that is in need of collision repairs. read more

Gerber Collision & Glass - Body Shops Near Me - Sumter, South Carolina

See all

Great service and amazing communication. I definitely recommend using Gerber Collision. The front desk lady is super sweet and our estimator Amerisa was very helpful. read more

Gerber Collision & Glass - After fixes - Body Shops Near Me - Sumter, South Carolina

See all

Made an appointment and waited almost three weeks to have my truck worked on. I was told they could get all the parts when I first talked to them. After dropping my truck off they call trying to raise my bill. Then after they said they couldn't order some of my parts. This place is an absolute joke. So now I have wasted my time waiting on them for nothing. Completely unprofessional over the phone. Chuck trying to get an attitude because they can't do their job right. I'm sorry if you say your going to do a job then do it. Stop making excuses. read more

We had both our vehicles damaged in the ice storm of 2014. Our insurance agent referred us to JH Body Shop. We are thrilled with their service. They got our cars in right away, offered to call the rental car company and have us picked up (we'd already arranged it), and have been great about calling/emailing with updates. I love the website with the progress reports/pictures! And to top it all off, they have been finished before they said they'd be finished. Who does that anymore? Great experience! read more

Worse place to go to get car fixed. Unprofessional and lazy. Doesn't take accountability for their mistakes or the companies. Never will go through them again and would like to speak to corporate or someone over them. Unexceptable read more

Took car in on a Monday at 8:45 a.m. Was called on Wednesday with update on parts needed and to be told that no additional parts were needed other than what was initially stated on estimate. Parts ordered Wednesday but didn't come in until late Thursday. I stated that car was needed by the weekend when it was dropped off due to tripto Pittsburgh for a reunion. Car was not completed on time, held over the weekend, and I never got a message that it was completed until the following Monday at 5 minutes before they closed. Needless to say, missed the reunion. When I picked up Tuesday morning, they were happy to ask for more money, also according to paperwork my insurance was still charged $1500+ AFTER my $500 was paid making the total over $2000! Original estimate was $800. Also, my insurance was still charged for removing and replacing front license plate mount. Huh? When I picked up the car the mount was on the front seat and it was the original, not a replacement. Businesses like this are the reason we all pay high premiums! Oh, one last complaint.. nobody even took the time to show me what had actually been done after all this time. I lifted my own hood and looked under at the work then asked for the mount plate to be returned to the front of the car since my insurance was still charged for it! read more

I would never recommend anyone to this place. We got in an accident and needed somewhere that did mechanic work and body work. Thats why we used them. They told the insurance company it would take 10 days to fix. Two months later we got our car back. They never called us once about what was going on with the car or why it was taking so long to fix it. The only phone call we received from them was the one saying the car was ready after 2 months. They were all very friendly when we picked it up and the car looks good, but they should have called us with updates and reasons why it took so long. We even had to pay out of pocket for the rental car because the insurance company said it should have been ready in 10 days. The people at this shop just said to take it up with the insurance company. So we got in an accident that wasn't our fault and had to go 2 months without our car and pay for our own rental because it took them so long. Don't use them unless you have a back up vehicle to use. read more

Hit a deer and my insurance company recommended these guys. They did a first rate job and even finished early, saving me $ on my rental. Very happy with the work, very friendly and professional customer service. Would recommend highly. read more

job was supposed to take a week but ended up being almost a month. The guy working on it could not get trim and ground effect kit right so drilled holes in door and mounted everything in wrong place. Looked terrible but instead of comparing to other side and getting right they chose to give it back that way. Tried to blame it on wrong parts but eventually admitted right parts just mounted wrong. They got greasy stains on interior and put knicks in window tint. On top of that the handicap doors for the wheelchair lift were messed up. One door wouldn't open and one won't close all the way. Worst experience I've ever had or seen with a body shop. Nice to know how well they treat disabled veterans in wheelchairs. I can't even get a call back when promised. Do yourself a favor and avoid the hassle of having this done to you. read more