Disclaimer: I had a very bad experience with this business.. Even dough my radio was stolen there…read moreat B&C, time do heal pain. Beside The work performed on the Jeep wasn't bad ( installed ball joints, tires, alignment and brakes)actually did a great job. I really didn't appreciate the fact they try to sell me $7500 axle! When my axle was perfectly fine. I went and got an alignment somewhere else with no issues. Hopefully since this Incident with my vehicle. B&C shop practices being honest, upfront, competent and better business practices with the customers.

Their new building is phenomenal for Sumter. Their staff is chatty and friendly. My biggest issue…read moreis that they changed my spark plugs when I'm pretty sure the ones that they had changed a year and a half ago (at their older building) were still perfectly fine. Very suspicious I unnecessarily paid them $370 to do that even though I mentioned I thought I had recently had them changed and he said they would only change them if they hadn't been changed ever (vehicle is a 2012). They told me the spark plugs got fouled up due to the same issue that was causing my RPMs to jump around and fouled up my throttle body; he said that due to the flooding around this area, the water gets mixed in with the fuel we get from the gas stations and messes up our cars. Another issue I had is that ultimately I paid them $441 to recharge my AC twice to find the leak and replace a valve; just feeling like I'm getting ripped off here. Also, every time I brought the vehicle in, it took a week+ to get it back and they did not provide updates when it went past the day they told me it would be ready. I would give them an extra day past what they said, then call for an update and repeated that cycle 3 times with them. Gonna look for a new mechanic shop.

On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

Solo traveler here from FL (with a horse trailer), blew a truck tire on the side of 95 with no…read morespare (dumb yes I know) Called over 9 tire shops looking for a replacement- everyone told me I was SOL-except Sumter Tire Plus. These guys were the ONLY ones to help me out. They bent over backwards for me and went above and beyond. They did everything in their power to help out me and gave me multiple options which I thought was impossible. They ensured I was safe and sound before hitting the road again. I cannot express how grateful I am for these guys. Everyone was so nice and respectful. Great pricing and left feeling educated and happy! I wish you could rate higher than 5 stars.

This is the best automotive shop I've come across in over 10 years. Fast, reliable, honest, and…read moreaffordable.

I took my car here for a CVT transmission drain and fill because they were closer than the Subaru…read moredealership and I thought it would be more convenient. They quoted me $470 for the service, while the Subaru dealership charges $350 for the same job. I agreed to it because I expected faster service and better convenience. I had an 8 AM appointment and was told the service would take about an hour and a half. After hearing nothing for hours, I called around 1 PM and was told they were just starting on the car. I came back at 4:30 PM and it still wasn't finished. Finally, at 6 PM, right before closing, they called and said it was ready. Since they called at closing time, I wasn't able to pick the car up until the next day. To their credit, they did take $15 off the bill (military discount) and offered a free car wash, but that didn't make up for the lack of communication, the all-day delay, and the higher price compared to the dealership. What's disappointing is this shop used to be reasonably priced and known for fast service, but that clearly isn't the case anymore. I would not recommend this shop based on my experience. Save yourself the time and money and go to the dealership or find another shop.

It has been 70 days since we took our Ram 1500 truck to be serviced. As a wife with no car stranded…read moreand unable to work this is unacceptable. We've also had a move out of town and did not have our truck. Communication is horrible. We were just lied to on the telephone. They closed out a claim without notifying us and got paid. Go somewhere else!

My go-to stop for car care! I found this shop in Sumter through the Carmax RepairPal service. They…read moreare knowledgeable and responsive. I scheduled my appointment for warranty service and brought my car in. I was updated regularly along the way -- informed of progress, delays, and any changes. One of the car parts was on back order and they got me in for installation the day it arrived. They offer a military discount. I also came one day with a really low -- almost flat tire -- and they got my car in to check it out immediately, while I waited. The employees are all friendly and I would recommend this business!

BEWARE of the bait and switch practice and defensive disposition at this SCAM shop. Our 2017 GLE350…read moreMercedes was brought to Car Care & Repair, LLC, for a solid yellow check engine light (minor issue) and shaking rear wheel. Cece(?), the front desk receptionist, quoted $126 for a diagnosis, and after that was done, another $126 for a more in-depth diagnosis, which is literally unheard of. Car Care & Repair LLC used the FIRST $126 to rack up a potential profit of $1,1817.30, minus $713 for two rear Continental tires. The remaining EXPLORATORY let-us-find-other-unrelated-BS-concerns-to-sell-you included the following replacements: cabin air filter ($133.56), engine air filter element ($215.47), Engine Coolant Expansion tank ($54.86), "BFLUSH" or break fluid flush ($120.43), Oil and filter change, synthetic ($134.53), and "align EURO" ($159.95). None of this had any relation to the check engine light, which O'Reilly diagnosed for free with the code for emission leak, generally related to a loose gas cap. So, Car Care & Repair, LLC, charges the SECOND $126 fee to diagnose the original problem, and claims the cost involved tools and equipment to locate the problem, which everyone knows is the cost of doing business. The owner said charges include his having to do an Internet search because the vehicle is a newer model. Again, COST of doing business. Why should a customer take the HIT of his lack of knowledge? Taking Scam Artistry to another level, Car Care & Repair, LLC, charges ALL CUSTOMERS A FEE FOR HAZMAT REMOVAL, regardless if they dispose of anything related to your vehicle or service. We were scammed $25.35. Now, ERIC, who identified himself as the owner was contacted for an explanation, not only was he initially rude, defensive, and obnoxious but failed to understand the concern with the fact that Car Care & Repair, LLC, FAILED TO GIVE NOTICE OF THE TWO DIAGNOSIS FOR THE ONE ISSUE. WHAT CAR CARE & REPAIR, LLC DID NOT KNOW: The vehicle is up-to-date on its scheduled maintenance service (A & B) by Mercedes and was recently serviced this year, a few months. The Servicer confirmed that an oil change and all items (SCAMS) are not necessary and to bring the vehicle in when in town to have the check engine light CLEARED. As for the tire replacements, Car Care & Repair, LLC, will not be doing that or any other jobs for our three vehicles. We'd rather drive the distance to an honest CERTIFIED Mercedes center or the dealership, being that none exist in Sumter. BEWARE of Car Care & Repair, LLC! Don't say you weren't warned. Unless you want to pay $280 to be told that the job will cost $266. NO thanks. Further SCAMMING DENIED! Car Care & Repair, LLC CAN NOT BE TRUSTED.

These people have the WORST SERVICE in the world! They are cheats and they are argumentative. They…read moreNEVER have enough technicians and are always lying about something is wrong with you car that is not wrong. Never take their word for what is wrong with your car. They get commissions from selling tires and they will RIP YOU OFF! You can schedule an appointment with them and they will still make you wait 3 hours before they even check your vehicle. They are the WORST!

Thanks Firestone, on broad st in sumter, my car is running better than it ever did, since the day I…read morebought it, keep up the good work fellas and FYI, please don't forget to give to the boys and girls club during checkout, all you firestone fans

They always get my vehicles in and out in a timely manner…read moreThe precautions took to make sure the vehicle returns in better condition than arrived is unmatched! Definitely my #1 place taking my vehicles for any repair or normal maintenance

if I could give less stars I would. I brought the truck in to get an idle fluctuation fixed. After…read more2 weeks replaced a part. That didn't fix the problem, so they wanted to do more work. Weeks of no communication and me having to continuously call to try to get someone on the phone to give me info. I was told they are still trying to find the problem. after 3 months of very little and difficult to have communication, I was told that they couldn't figure it out and for me to come get it and just pay for the part. that was fine until I got there to get the truck. they had it sitting out back for so long that the battery (less than a year old) was dead and there were so many leaves on it I couldn't see the bed liner. The truck barely ran when i got which is 10x worse than when I gave it to them. Also, to top things off it appears that someone use the tailgate as a cutting board, because it has a ton of gouges in it. basically after 3 months of no communication I got my truck back with a dead battery, running way worse, gouges in my tailgate, and still had to pay them. if i had the choice of setting the truck on fire or let them work on it id choose the fire. the truck wouldn't be drivable either way but at least the fire would be faster