I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!

Disclaimer: I had a very bad experience with this business.. Even dough my radio was stolen there…read moreat B&C, time do heal pain. Beside The work performed on the Jeep wasn't bad ( installed ball joints, tires, alignment and brakes)actually did a great job. I really didn't appreciate the fact they try to sell me $7500 axle! When my axle was perfectly fine. I went and got an alignment somewhere else with no issues. Hopefully since this Incident with my vehicle. B&C shop practices being honest, upfront, competent and better business practices with the customers.

Their new building is phenomenal for Sumter. Their staff is chatty and friendly. My biggest issue…read moreis that they changed my spark plugs when I'm pretty sure the ones that they had changed a year and a half ago (at their older building) were still perfectly fine. Very suspicious I unnecessarily paid them $370 to do that even though I mentioned I thought I had recently had them changed and he said they would only change them if they hadn't been changed ever (vehicle is a 2012). They told me the spark plugs got fouled up due to the same issue that was causing my RPMs to jump around and fouled up my throttle body; he said that due to the flooding around this area, the water gets mixed in with the fuel we get from the gas stations and messes up our cars. Another issue I had is that ultimately I paid them $441 to recharge my AC twice to find the leak and replace a valve; just feeling like I'm getting ripped off here. Also, every time I brought the vehicle in, it took a week+ to get it back and they did not provide updates when it went past the day they told me it would be ready. I would give them an extra day past what they said, then call for an update and repeated that cycle 3 times with them. Gonna look for a new mechanic shop.

On a brand new Nautilus I had about $10,000 damage on the underside of my car that was repaired at…read moreBilton Lincoln in Sumter, SC. The day it happened was the first day I was sick (real sick) with Covid. I wasn't the driver, my husband was. Bilton picked the car up and within a few hours the owner, Jamie Bilton called me personally to provide an initial assessment of the damage. The insurance company gave me and him some push back, but Mr. Bilton reassured me that they would take care of everything and advocated with the insurance company for an in-person assessor (ultimately 2 came out at 2 different stages of the repair), and when the the insurance company indicated the use of used parts he pushed to get and got new parts to restore my car. Throughout the duration of the repairs, I received weekly updates from Mr. Bilton. Upon completion, Mr. Bilton told me to bring the car if anything was off with the car. A few months later, prior to taking my first major road trip in the vehicle, I called Mr. Bilton to bring the car in to check it out. Upon arrival he was waiting for me, along with his tech, and there was a loaner waiting so that I could run my errands. Truly, I only have great things to say about the people and their service at Bilton Lincoln, because "stuff" happens, but it's how you're treated to lessen the "crap" that matters.

I am from out of town and am visiting for a week. The service department really helped me…read moretremendously with a recent issue with my car. They came and got my car while I was at the Oncologist with my mom and returned it with a diagnosis. They then worked hard to get my car repaired when a part was not delivered for another vehicle. They saved me the cost of a two week car rental until I could return to get my car. They really did a great job too. My car is running beautifully. Thanks to Kerri and Tim for assisting to get my car repaired.

Solo traveler here from FL (with a horse trailer), blew a truck tire on the side of 95 with no…read morespare (dumb yes I know) Called over 9 tire shops looking for a replacement- everyone told me I was SOL-except Sumter Tire Plus. These guys were the ONLY ones to help me out. They bent over backwards for me and went above and beyond. They did everything in their power to help out me and gave me multiple options which I thought was impossible. They ensured I was safe and sound before hitting the road again. I cannot express how grateful I am for these guys. Everyone was so nice and respectful. Great pricing and left feeling educated and happy! I wish you could rate higher than 5 stars.

This is the best automotive shop I've come across in over 10 years. Fast, reliable, honest, and…read moreaffordable.

It has been 70 days since we took our Ram 1500 truck to be serviced. As a wife with no car stranded…read moreand unable to work this is unacceptable. We've also had a move out of town and did not have our truck. Communication is horrible. We were just lied to on the telephone. They closed out a claim without notifying us and got paid. Go somewhere else!

Terrible customer service no communication at all Had truck for 5 weeks still sitting in same…read morespot where they left it DO NOT USE THEM

My go-to stop for car care! I found this shop in Sumter through the Carmax RepairPal service. They…read moreare knowledgeable and responsive. I scheduled my appointment for warranty service and brought my car in. I was updated regularly along the way -- informed of progress, delays, and any changes. One of the car parts was on back order and they got me in for installation the day it arrived. They offer a military discount. I also came one day with a really low -- almost flat tire -- and they got my car in to check it out immediately, while I waited. The employees are all friendly and I would recommend this business!

BEWARE of the bait and switch practice and defensive disposition at this SCAM shop. Our 2017 GLE350…read moreMercedes was brought to Car Care & Repair, LLC, for a solid yellow check engine light (minor issue) and shaking rear wheel. Cece(?), the front desk receptionist, quoted $126 for a diagnosis, and after that was done, another $126 for a more in-depth diagnosis, which is literally unheard of. Car Care & Repair LLC used the FIRST $126 to rack up a potential profit of $1,1817.30, minus $713 for two rear Continental tires. The remaining EXPLORATORY let-us-find-other-unrelated-BS-concerns-to-sell-you included the following replacements: cabin air filter ($133.56), engine air filter element ($215.47), Engine Coolant Expansion tank ($54.86), "BFLUSH" or break fluid flush ($120.43), Oil and filter change, synthetic ($134.53), and "align EURO" ($159.95). None of this had any relation to the check engine light, which O'Reilly diagnosed for free with the code for emission leak, generally related to a loose gas cap. So, Car Care & Repair, LLC, charges the SECOND $126 fee to diagnose the original problem, and claims the cost involved tools and equipment to locate the problem, which everyone knows is the cost of doing business. The owner said charges include his having to do an Internet search because the vehicle is a newer model. Again, COST of doing business. Why should a customer take the HIT of his lack of knowledge? Taking Scam Artistry to another level, Car Care & Repair, LLC, charges ALL CUSTOMERS A FEE FOR HAZMAT REMOVAL, regardless if they dispose of anything related to your vehicle or service. We were scammed $25.35. Now, ERIC, who identified himself as the owner was contacted for an explanation, not only was he initially rude, defensive, and obnoxious but failed to understand the concern with the fact that Car Care & Repair, LLC, FAILED TO GIVE NOTICE OF THE TWO DIAGNOSIS FOR THE ONE ISSUE. WHAT CAR CARE & REPAIR, LLC DID NOT KNOW: The vehicle is up-to-date on its scheduled maintenance service (A & B) by Mercedes and was recently serviced this year, a few months. The Servicer confirmed that an oil change and all items (SCAMS) are not necessary and to bring the vehicle in when in town to have the check engine light CLEARED. As for the tire replacements, Car Care & Repair, LLC, will not be doing that or any other jobs for our three vehicles. We'd rather drive the distance to an honest CERTIFIED Mercedes center or the dealership, being that none exist in Sumter. BEWARE of Car Care & Repair, LLC! Don't say you weren't warned. Unless you want to pay $280 to be told that the job will cost $266. NO thanks. Further SCAMMING DENIED! Car Care & Repair, LLC CAN NOT BE TRUSTED.

These people have the WORST SERVICE in the world! They are cheats and they are argumentative. They…read moreNEVER have enough technicians and are always lying about something is wrong with you car that is not wrong. Never take their word for what is wrong with your car. They get commissions from selling tires and they will RIP YOU OFF! You can schedule an appointment with them and they will still make you wait 3 hours before they even check your vehicle. They are the WORST!

Thanks Firestone, on broad st in sumter, my car is running better than it ever did, since the day I…read morebought it, keep up the good work fellas and FYI, please don't forget to give to the boys and girls club during checkout, all you firestone fans

They always get my vehicles in and out in a timely manner…read moreThe precautions took to make sure the vehicle returns in better condition than arrived is unmatched! Definitely my #1 place taking my vehicles for any repair or normal maintenance

if I could give less stars I would. I brought the truck in to get an idle fluctuation fixed. After…read more2 weeks replaced a part. That didn't fix the problem, so they wanted to do more work. Weeks of no communication and me having to continuously call to try to get someone on the phone to give me info. I was told they are still trying to find the problem. after 3 months of very little and difficult to have communication, I was told that they couldn't figure it out and for me to come get it and just pay for the part. that was fine until I got there to get the truck. they had it sitting out back for so long that the battery (less than a year old) was dead and there were so many leaves on it I couldn't see the bed liner. The truck barely ran when i got which is 10x worse than when I gave it to them. Also, to top things off it appears that someone use the tailgate as a cutting board, because it has a ton of gouges in it. basically after 3 months of no communication I got my truck back with a dead battery, running way worse, gouges in my tailgate, and still had to pay them. if i had the choice of setting the truck on fire or let them work on it id choose the fire. the truck wouldn't be drivable either way but at least the fire would be faster

Always Excellent Service along with a detailed explanation of your Auto concern...upfront and…read morehonest with Time and cost....Check out Palmetto Tire and Auto for all your Vehicle needs...

Long review short: 5*'s for everyone at Palmetto Tire. I spoke to 3-4 diff people over course of a…read moreweek, (I was slow, not them.) Everyone was knowledgable & my phone time was minimal. Quick to answer, fast responses/answers, no holds. Auto expertise is 5*. ALL STAFF @ Palmetto Tire are dependable, trust worthy, knowledgable. Won't jack you when your situation is vulnerable. Everyone I interacted w/ in any manner was courteous, patient, understanding. I made it to Fla that day thanks to the quick action/resources Tim/Palmetto Tire provided. Tim called me next day for permission to perform in depth test, why it was needed / what it will prove, & cost. A few hours later, he delivered the bad news, needed new engine. I told him I needed to speak to my guy in Raleigh 1st. Tim/Palmetto Tire gave me absolutely NO pressure even tho he might not be doing the work. I decided to have it transported to Raleigh, which would make it sit at Palmetto Tire's shop for a week. Tim again, was no pressure. I was afraid of a storage fee but he said no problem. It took a week+ and Palmetto Tire did not pressure/badger me about it sitting at his shop. Shout out to Graham's towing, who were 5* as well. A 5* auto shop recommends a 5* towing company. My bad situation could not have been better, even pleasant. Every person at Palmetto Tire is 5*! To Palmetto Tire of Sumter, SC, you deserve the time/effort I've spent on this review. This is my THANK YOU. You all give Sumter, SC a good name. It would be a pleasure to do business with you again, Best to all of y'all! More detailed review: I had a wonderful experience in a bad situation. I broke down on 95 @ exit 134 while moving to Fla w/ cat and as much crap as I could fit in my Jeep. Nearest town 30 min east or west. Called all 1-2 shops both directions. I felt the best assurance from Tim @ Palmetto Tire. He rec Graham's Towing. Enterprise rental was next door. (Those dudes are wonderful and an absolute hoot but also efficient w/ business.) Once arrived, jeep was parked at Palmetto & w/o a word to Palmetto, I went straight to Enterprise (men working there good natured & created a light hearted atmosphere). Took 30 min start to finish. When they drove the car around, I asked them take it to Palmetto Tire & park tailgate to tailgate w/ Jeep. Yet to pop my head in at Palmetto, I started transferring everything to rental, (45 min.) Tim came out to see if I needed help. No, I was too stressed for help, had along way to go & didn't expect this snafu. He was totally chill about it. That helped a lot in a very stressful situation for me. Rental car loaded, I go in to talk to Tim. I needed to return to Raleigh within a week and hoped to pu Jeep on my way back. He assured me they'd make the diagnostic next day. Tim called me 11ish next morning. Jeep needed new engine. I needed to think it over and call my tech in Raleigh. Tim was supportive of my hesitation and was not offended or put off by this. My tech told me to get quote. I called Palmetto, got quote, called my tech back. He said, "Yea, that sounds about right." I decided not to sink more money into Jeep & sought to transport back to Raleigh. This took a looong time despite my efforts. (Cautionary tale: Towing long distance would be $$$ so I searched the web, stupidly entered my phone number. Don't do that, y'all. I got 20 texts/phone calls/emails within 2 minutes. It's been a month and they are still coming!) Jeep sat at Palmetto Tire for more than a week before it was pu. Even tho transport said 2 days. An American, English speaking person will call u but when u call back, it's a call center in a foreign country. Just beware.) I called Palmetto Tire to tell Tim I was having it transported, (Jeep's 4th day sitting at his shop). I was worried about a storage fee for the Jeep since it would be sitting there so long. He said, no worries.