Completely destroyed our brand new Honda Odyssey. A simple…read morewindshield replacement turned into a nightmare and thousands of dollars in damage to the car. Scratched the exterior to bare metal, damaged the dashboard, boot marks on the inside door pannel (too lazy or stupid to clean it not to leave evidence). All that and the winsheld was still not set correctly. With all the damage they had the nerve to tell us that they have a body shop too that would be glad to work on the car. What a joke. Complete trash.

ABSOLUTELY AWESOME! Nick and his team were absolutely awesome. Nick's professionalism was bar none…read more I'm beside myself on his work ethic. This Gerber team was fast, accurate, and precise. I'm so grateful for bringing my business to this location. They really knocked it out of the park. Even with all the issues going on with the motor company strikes, they did an amazing job keeping me up to date with progress. I highly recommend.

I had caused an accident and was suggested I take my car here from my agent. I wanted to make sure…read moreI got a great deal so I shopped around and went to FIVE different places around my area and even as far as 30 miles away from my home. I have to say hands down this is the best place and I see why I was told to come here. The waiting area is nice and the building looks great, the young man in the front office handled everything professionally and kept me in the loop the whole week it was there. I had to have practically the entire front end of my car replaced and I since I have a complex paint - was worried it wasn't going to look right (you know what I mean). I got my car back and it looked BRAND NEW they waxed it and detailed it inside and out and didn't even charge me for it - not one complaint

I had to bring in my kid's car because the driver's side door was bent. They quoted me a price that…read morewas beyond my budget, but they were 100% willing to work with me to find a way to get the work done within my budget. When I received the car back, earlier than expected, the work was done well. The folks working behind the counter are honest and good people. You don't find places with people like this very often any more, and usually people only tell others when a place is bad, but this place deserves a good review. But it's not the place, it's the people that make the place. There is a reason this place has a lot of five star reviews and it is definitely because of the people - and the work was done right too. Now I have only had this one experience there, but from the beginning to the end, the folks there were friendly, and explained the process, and I got back my car fixed correctly. I couldn't have asked for more.

Been going here for EVER. The last person needs her head examined. Bill is the most sincere,…read morehelpful mechanic I have ever come across. He has worked on my families fleet mechanical and body for as long as I can remember and you will never get a more caring manager and their prices are excellent. Give them a shot. I promise you will not be sorry :-)

Not even sure this place is here anymore , I drove by parked and walked up to door and the windows…read morewere papered over and the door was locked

It was really easy to work with them through my insurance claim. The repairs looked great and were…read morecompleted ahead of schedule.

If you are looking for a place to have body work done on your vehicle (insurance claim or out of…read morepocket), I highly recommend Fix Auto. We had to get some insurance claim work done on our 2013 CRV because on a very windy night, a gate from a business blew open as my daughter was driving by and broke her headlight and put a really nasty gouge in the fender, so she reported to to our insurance company and as soon as she was able, took it to Fix Auto in Crystal Lake. When the claim was approved, my daughter had some issues getting the vehicle in to Fix Auto due to her job and school (Master's program), but Fix Auto was very patient and understanding. When the vehicle finally got in there, they went right to work and did a great, great job!! My daughter was extremely pleased!! She said it looks great!!!!! It's a done deal for us.....we will be taking our vehicle(s) to FIX AUTO for all our auto body work needs. Additionally....Need a rental while you're vehicle is being repaired.....a rental from Enterprise, Crystal Lake, can be arranged. YES!! It's like a one stop shop!! Call Jason at Fix Auto....he is a wonderful, hard working guy and will make your auto body repair job as affordable as possible!!

DO NOT GIVE THEM A CHANCE TO TAKE ADVANTAGE OF YOU,…read more This is absolutely one of the cringiest & most poorly ran body shops I have ever had the displeasure of encountering. From the beginning you'll quickly learn the owner Doug is very much the type of guy to tell you what you want to hear, but unfortunately he doesn't have to ambition or business acumen to follow through which ultimately led to countless preventable errors & inconveniences. Timelines broken multiple times, my contact info was lost at least 6 times resulting in full days wasted without communication, Prices were changed as soon as my car touched their property and I was "stuck" with them, owner (and the only painter on the property) is hardly there, and when he is there he's always on his way out..... This was the biggest pain I have ever encountered. The only thing this owner cares about is which insurance job is going to payout the fastest.....That's also how their jobs are organized, so expect to be pushed aside and forgotten about until your worth it for them..... I can not emphasize how much time and money went to waste due to Doug's lack of accountability & continuously poor business ethics, DO NOT FOR THE LOVE OF GOD GIVE THEM A CHANCE.

Anthony B is the owner and has to write a fake review to make his shop look better. And after…read morewriting my earlier review about my experience at his shop where the person that gave me my estimate REEKED of beer. Now the owner keeps on harrassing me even though I asked him to stop. Also if you scroll to the bottom and click unrecommend reviews, you can see even more horror stories Dan has now been harrassing me thru yelp messenger for over two weeks now. Posted a screen shot of nasty things he has been saying to me..... and he thinks that "my buddy" made another bad review but in reality it Is really just another unsatisfied customer...whom I've never met. The guy sent me another harrassing message so I posted it ....Keep Em coming Dan! Dan made up a new account and had wrote a new fake review under the name Lynn!!

WOW!! I want to start off by saying that all the bad reviews that people have left about this place…read moreare BS! This place has the BEST quality service I have ever had! They also have GREAT hospitality from start to finish. I got rear ended and also had damaged sensors on my front bumper. This body shop said they would have my car ready within 2 weeks max. They had my car ready before the 2 weeks!! My car looks as good as new! I have no problems with any of the parts that they fixed. The paint job was spot on! Overall I HIGHLY recommend this place for all of you out there trying to find an honest and trusting body shop that'll REALLY do a great job!! They sure value their customers!

Woodstock Auto Body did a great job when our new car was damaged after colliding with a deer. They…read moreexplained everything that was going to happen, gave an accurate timeline, did a great job on the repairs and offered tips to make the process go smoother. Would definitely recommend!

Good communicators. Great people. Did a great job on my car. Even took care of returning my rental…read moreto enterprise. Handled all insurance.

I am sincerely hoping the repairs are better than the front end customer service. I filed a claim…read morewith Farmers on a minor accident involving one of our vehicles and was directed to a site that scheduled the estimate times for Caliber. Shortly afterwards I received a call from Caliber telling me I could not bring it in to them for the estimate until I called the insurance company to file the claim. I was bounced from the representative to the "general manager" who insisted they could not do anything until I contacted the insurance company and arranged for them to do the estimate. I provided the GM with the claim number and adjusters phone number but was still told nothing could be done until I called the insurance company.... We left it that if they did not hear from the insurance company by the time of the appointment we'd reschedule (I was confident they would hear from the insurance company in short order) The next morning my wife received an automated text message from Caliber advising they'd received the claim information from the insurance company. Strange.... Why was my wife texted with the information? I called in to ask them to remove her number and text me directly. Was told they could not do that - it was on the insurance side in their automated system. That's strange too since the policy is in my name, with my phone number being the principal contact - and the insurance company has been flooding my phone with claim information. When I asked how I could change the number in Caliber's system was told it could not be done... I'm getting the distinct impression I am being a total pain for them by wanting to schedule the repairs. Why is that? I don't think I've done anything wrong other than wanting them to repair my car. Does Caliber not want my business? I'd very much appreciate an honest response because there are plenty of other choices if they're not interested.

Stay away. They are crooks was quoted 1700 for bumper and 2 lights replaced then was told it's a…read moretotal loss over 8k in repairs went there and they had my entire passenger side of my jeep disassembled. They are fixing it now using aftermarket cheap crap parts. If it isn't the same as when I brought it in I will be getting a lawyer involved. Platinum Auto Body is a shady shop that should have there business license revoked. If GEICO trys to force you to use them show them this review and stay far away from them. They aren't even BBB accreditedust be because of there shady work and how they try and rob there customers.

My husband hit a deer before Christmas. We have full coverage so we are not worried. The truck…read morehas never been in an accident nor has it had anything wrong with it besides normal wear and tear. This was our fist time dealing with Progressive and this kind of situation. We tow the truck to Platinum and they fix the truck- they will not release the truck until they are paid. Progressive released the $9,000 dollar payment and we pick up the truck. We drive the truck and quickly realize there are things wrong with it. We take it back. They agree it needs an alignment. We think they did the alignment. We go and pick it up again and my husband wants to drive it with the manager. They tell us they don't do mechanical/engine work. THEY TELL US THIS FOR THE FIRST TIME! We have to take it someone where else?????? THEY NEVER TOLD US THE TRUCK HAD MORE ISSUES AND WOULD REQUIRE MORE WORK! Our family of four with young children were riding around in this truck! We take it to the dealership where they tell us it needs $4,000 dollars more worth or work and PROGRESSIVE IS REFUSING TO PAY and states it's not from the accident. LYING! This company just wanted the pay out! AWFUL! And put my family in DANGER! They also left the truck outside on very cold days and we pick it up and the tires are flat and they did not do the alignment! STAY AWAY! ANYTHING FOR A BUCK!!!