you replied to my post to reach out to customer service. I've sent three emails, 25 days after my…read morereview and not one response! my insurance company paid so now you ignore me? I was able to retrieve video footage of the installation and when your installer cut the wires to my dash camera. This wasn't an accident! Is it better to report this to the BBB or local news station? I can see I'm not the only customer with issues from this location.

I needed a windshield replaced and my insurance suggested Safelite. There were a few locations…read morearound me, but I decided to go to this location based on the reviews. I kind of wish I went to a different location... My windshield was replaced with a new one but as soon as the work was done, I noticed a scratch on my car above the windshield. First, I was shocked that service rep who worked on my car did not notice this scratch. Second, I spoke to the manager who informed me that they will be ordering a touch up paint from Mazda so that I can come back for the 2nd time to get the scratch covered up. Long story short, but it took over a month for a touch up paint to arrive and that was after multiple follow ups since no one from this location was keeping me in the loop (manager even said that he forgot to order paint initially). Then once the paint arrived, I came back to this location and the same service rep touched up the scratch. I asked for the remaining paint to be given to me so I can use it in case I need to touch up my car again but he refused to give it to me. Once I got home I noticed that only HALF of the scratch was touched up - I contacted the manage again and he dropped of the paint to me the next day so I can do the full touch up myself. In total, this location was quick, but their work quality is very poor with very low attention to detail and bad customer service/follow-up.

Safelite happened to be partners with my insurance, so I feel like I didn't have much choice,…read moreespecially because this location is 2 minutes from where I live. I had gotten a few quotes upwards ~$100 from a few other places before thinking about calling my insurance about it. I swear I had paid like $15 at some point in the past few years somewhere back in Ohio, but maybe I'm misremembering. This is more a testament to my insurance than Safelite, but I didn't have to pay any deductibles and the lady who helped me over the phone to schedule the appointment was super pleasant, accommodating and efficient. As for this Safelite location, my appointment to get a small chip on my windshield repaired was at 8am as it was opening. A couple walked in right in front of me to drop off their car for another appointment, which took a good 5 minutes, then it was me. The lady who was helping us was perfectly pleasant even though it was early in the morning. I have very low expectations of people's moods when opening their shops in the morning, but I was pleasantly surprised. She even let me sit down to have my McD breakfast inside! LOL (Never expected them to say no, but you never know...) The job was done in less than half hour, which was on point to my expectations. As per usual, they gave the speech about how crack repairs are never perfect and you'll be able to see the remnants of the repair. It was to be expected, so everything was fine. All in all, I was super happy with the service!

Let's just say if there were a NO Star option I'd be choosing that. If you want to make sure that a…read moremonth of your life is wasted with no communication/updates ever this is the place to go! My dad got his windshield replaced for a crack in January and everything went wrong. The camera fell off, the windshield whistled at 50 MPH, the heads up display didn't work, AND they didn't calibrate the rain sensor! On May 18th we had a safelite technician come to our house and he said that he would order the OEM windshield and then call us when it was in. Did we ever get a call you might ask? No. We reached out to customer service June 13th (the customer representative was under the influence of something) and said that not only did they not order the OEM windshield it wasn't even saved in the notes. The customer service representative said she would order it and then it would be in in about a week. We were skeptical about that timeframe so we set up the appointment to get it fixed a few days after JUST in case something happened and boy did something happen. We dropped off the car a night before the appointment and the next day received no calls or updates whatsoever. We call customer service and even THEY couldn't even get ahold of their own store! But not to worry, not only did they not update us, the windshield wasn't in until the next day... making us without a household vehicle for three whole days. This place is an absolute joke of business and if it wasn't included under warranty we would have never chosen to come to this "establishment". Both your time and energy can be spent somewhere else and if you've read this far I hope you got a laugh that this didn't happen to you and can see why not to come here :)

The service was quick and friendly. I wish I didn't want so long for have my window replaced. Very…read moreaffordable

Very quick and profesional! Changed my S63 AMGs driver window in an hour! Great prices as well!read more

WOW!! I have delt with auto repair people in the past but this was above and beyond the best…read moreresponse time and quality work!! Rick is extremely knowledgeable about auto glass replacements/repair. He walked me through the entire process and I am very satisfied with the workmanship. I will most certainly use Autoglass MD in the future and reccommend him to my friends and family!

I called Auto Glass MD after a rock cracked my windshield. I did a little bit of research and…read morelooked up a few auto glass companies in the area. Auto Glass MD stuck out to me because they come to YOU to repair your windshield (which is super convenient for everybody). I scrolled through the company's website and Facebook and loved the fact that I could send a quick email for a quote and got a response within 30 minutes. They're even able to respond via text messaging (for those of us who hate being on the phone). Rick from Auto Glass MD came out and finished my windshield right on time for me to enjoy the day! I paid exactly what was quoted by Rick, not a dollar more. I felt comfortable knowing that I had someone who knew what they were doing work on my windshield. I didn't feel like I was being ripped off just because I'm "a girl who knows nothing about cars". I would highly recommend Auto Glass MD to anyone in the Chicagoland area. They're reliable, professional, and undeniably budget friendly.

Great experience here. This was my second visit. My first visit was equally flawless for tint on my…read moreG70. This visit was a paint correction, detail and touch up on my Corvette. Friendly, detailed, responsive and overall great service and....Great Results!

Jeff and Kevin are great. They really care about doing an outstanding job for you. They have…read moregreat service, friendly, and will provide great results. Our Toyota shows the great pride they take in caring for your car. We trust them fully and will continue to go to them. Our thanks to Jeff, Kevin, and their team. Don & Linda

Prices are reasonable compared to other places I've been to. The mechanic did not try to talk me…read moreinto getting more things done. Overall they provided quality work for my car and would probably bring it in again in the future. Recommend everyone to bring their car here if you're in the area.

From the owner: Our business specializes in electronic diagnostics with lap scope as well as struts & shocks,…read morebrakes, exhaust, air conditioning, tires, and many more services on different kinds of vehicles. We strive to provide the best quality service for our customers.