I have been waiting 3+ weeks for the install of my rear window to be finished . Very fishy excuses…read more. Broken parts . Re-ordering . Very poor service .

went in for a simple $200 dimple chip repair, got my Jeep back with cloudy resin and a chip that is…read moremore noticeable then it was before, the resin has a lip on it that is higher then the face of the glass. clearly whomever did my repair did not know how to do the repair. I received a second opinion from peninsula glass and was confirmed that the repair was done improper and now my window is no longer reparable and must be replaced at a cost of $500. The guy working dropped A bunch of F bombs on me and told me to just leave without paying, then went into their system and deleted my service record in What I can only assume was an attempt to hide that they did the bad work. Called management and was told the store manager was on vacation and would reach out to me when he returned, it had been 2 weeks sisnce then today so I called and tride to talk with Tom (the manager) about it and got told "we didn't charge you what's the issue?" (Well Tom, I have to pay $500 now instead of $200 because your worker did bad work.) He then immediately hung up on me for "cussing" because I said "the issue is your Ruined my window with shity Work" I would never trust this location, bad work, disrespectful, and dishonest! And for the record this location also had to reinstall our Subaru window years ago 3 times just to do it right so this isn't my first issue here. And safelite in Madison Wisconsin had repaired all of our fleet trucks at wave communications for years and we have had multiple repairs, I am well aware of what the quality should be. I will be following up in small claims. Trying to save other from dealing with this, luckily I one who can afford this.

While I was shopping, Forrest fixed the giant chip in my windshield. My van was parked on Third…read morestreet in Marquette and I didn't have to worry about an appointment to drive to and then wait for my van to get fixed. He was professional , fast and friendly. I'd highly recommend him to any friend or family needing a chip repair.

From the owner: Why fix windshield chips?…read more Has your windshield been chipped by gravel? By debris from road construction? By sand or salt from winter driving? Repair that chip now before you have to replace your entire windshield. If your windshield chip can be repaired, do it immediately. A small chip can spread across the windshield, due to changing temperatures, if you hit a big pothole, or make an aggressive turn. Replacing your windshield should be a last resort. Windshield replacement is not only costly, but if not sealed properly may leak or cause increased road noise. As a rule of thumb, if you can cover the damaged area with a quarter, it should be repairable.

Someone broke into my car and the window was shattered, (wait how did the example predict what…read morehappened) and I had to go here to fix it and it was great. Took a while to fix but still great. Four stars. Thanks for reading my review, have a great day!

Needed new side mirrors for my car; they had the correct ones within 2 days for me to pick upread more

Scheduled appt online. Replaced windshield while I waited in their waiting room. Good experience.read more

I will never go to the Safelite for anything winter three times on Thursday from 130 till 433…read moredifferent times and they were not open. The sign on the door said open 8 to 5 Monday through Friday.. Went back on Friday at 10 o'clock same sign but they were closed went around the back knocked on the door and the sign said close no one there called corporate and they said they were supposed to be there. They called and got no answer they called two other numbers and got no answer. How can you run the business and not be open. We had a broken back window, we wanted. Just get wrapped with plastic till they could get a new one for us. For a different place in town, which is a lot better in right away did what we wanted to do so we never go to Safelite for anything. Found Brian's window repair in town and they were very very helpful. Thanks to Brian. We got it solved.

LAFAYETTE COLLISION IN MARQUETTE MI…read more I just got my Subaru SUV back (March 2026) from the shop and I'm glad to say that I can strongly recommend Nick and his staff because of the excellent job they did. If I had known that it was going to look so good when we picked it up I might have had a used car sales ad ready to post to reflect the increased value. There are several reasons for an excellent rating. The detail of the work was highly professional, and my wife expressed it best when she looked over the exterior and then as we drove home when she looked closely at the interior. Her statement said at all: "It's obvious that the people at Lafayette Collision take pride in their work." Our experience from start to finish was exceptional, and there was no complaint to be made at any time. In this instance the owner, Nick, always was involved from our first meeting to get the estimate up until we got the keys back and departed. I make it a point to try to get three estimates for any major job that I have to have done. When I got the third estimate, I saw that the others were higher and, in conjunction with talking to the employees, I got the distinct impression that things were being padded. So naturally for the sake of my insurance company and my future rates, I went with LC as the one that gave me the best price and confidence that the job would be done correctly. Another plus is that during the week that Lafayette Collision had the car, we received emails about the status of the work and the expected date of return as was originally promised. The customer service also included a personal response by phone from Nick to an inquiry that I had left on voice mail. I would say that such service is a rarity in this day and age. So for those of you who like a company that knows what it is, I think this information would help you to decide if you're ever having to get car damage repaired. BTW, Nick threw a little freebie in for us with regard to a window chip that we did not expect but greatly appreciated. It's that type of consideration that gets people to return in the future when the service is needed as well as make legitimate referrals.

I was met with courtesy and professionalism from entry to finish. During this time of COVID 19 I…read moreexpected a longer wait. Was pleasantly surprised! Nick called me himself to give update and time of finish. The repair was perfect!! I highly recommend Lafayette Collision!

nice place to go to repair the car. The people is incredibly nice there and willing to do the help…read more The conversation is professional as well.

This shop is incredibly rude and unorganized! Not only did they make it incredibly difficult to get…read moremy car back from them, but they called me an ass hole over the phone! Never use this business.

My sister drives a 2018 chevy sonic she bought the car for 4 grand and she recently hit a deer she…read morewas going slow all it did was crack her headlight a little bit i trusted bartenens and i told her to go there sue brought it in they never gave her a quote or told her an estimate she never said she wanted oem parts or was asked she was charged nearly a 1000 dollars to change her headlight that had just a small crack in the plastic she came to me freaking out and i tried to call no one answered i found that very unprofessional and not right never once got a call asking what she wanted to do i should've just bought a non oem headlight and then changed it for her myself all she got was a sorry thats our bad they never did anything about it just an ope sorry we messed up i will never go back to bartenens again im very displeased with the unprofessionalism that she was treated with 1 star would not recommend

Very happy with the service we received. We needed to replace the headlight assemblies in a hurry…read more Very dangerous driving at night the way they were. All the other shops couldn't get us in soon enough. Bartanen's Auto Body understood our situation (and danger) and got us in within a week and during Thanksgiving week! They also completed the job and the invoice was 100 bucks less than they quoted on the phone the week before! A BIG THANK YOU TO STEVE AND BOB!!!!!