I had the unfortunate experience of my rear wheel coming off a couple hundred miles after a local…read moreChicago area dealer did a tire rotation on my aluminum rims. They apparently didn't tighten my lug nuts properly. I was already in rural northern Wisconsin, about 300 miles from home by the time I started hearing a terrible noise. It was 10:30 at night and no shops along the way were open. As a result, I tried to "limp" into a larger town to have a repair shop take a look the next morning. I got into Iron Mountain, MI, about 5 miles from my destination which was back across the state line into Wisconsin, when the tire came off. It was 11:30 at night, in the middle of town, with no local shops or roadside assistance to come get me. The tire tore up the rear of my vehicle causing extensive damage. It was obvious that I needed a local shop to access the damage and do repairs on my vehicle. When I finally got a tow truck to come, he towed me to the local dealer. The next morning, the dealer called to say that due to the pandemic they were very short of workers in their service department and that they'd likely not be able to touch my vehicle for another two weeks. I called my insurance company and they found a local Gerber shop in Kingsford MI, about 5 miles away. Gerber came and picked up my vehicle and towed it to their shop. Once there, they began evaluating my damage immediately. Through out the long arduous process of estimates and repairs, everyone there was excellent to work with. Brad kept me in the loop with status updates every couple of days, while he worked my insurance company to process my claim.
A side issue that I'd never thought of was that being stuck in a small town meant very few, in fact no, rental cars being available. Again, because of the pandemic. Brad arranged for a loaner from Enterprise that came from about 100 miles away and it worked out great. But, I had my dog with me and I couldn't take her in the rental, per the agreement, so I was still "stuck" away from home for 30 days while the repairs were approved and finally made.
Once I got my vehicle back, Brad said he double checked my other 3 wheels and found that all three locking lug nuts were loose. The dealer must not have tightened those with the special key after the rotation.
Since picking up my car, I've been very satisfied with how it's driven and the work Gerber did. It looked and drove like a brand new vehicle. I'd highly recommend Gerber to anyone. Great job guys. And, thank you, again.
