Car sales is top notch! Recommend Kevin M. For car sales. Service is slow and may take days or…read morehours for basic work. Body shop is great, Jack is always very helpful and is smart on what he does.

Yup, don't buy anything "As is" from this dealership because the car will start to fall apart once…read moreyou're out the door. The first time we put gas in it, it didn't want to start. They said it was fully inspected before we took it, but that clearly is not true with these issues present. They said Bring it up there to get checked and they wouldn't cover the cost at all. As well, when we got it, it didn't have the air filter cover. The stabilizer link also broke a week in as well. If you ever decide to buy from this dealership, have another mechanic look it over first, because this shouldn't happen. We shouldn't have to get serious work done right away like this. Especially when we got the car this August 2021. And like I said, it clearly wasn't fully inspected if the gas issue was there to begin with. They never told us this before they sold the car. I think something like this should be addressed and fixed before sale on their dime. Never buying from this dealership again.

Great service, very affordable, and handled an emergency for us so we could drive 400 miles that…read moreday!

They took my car in for a headlight replacement, then explained I needed a new assembly and…read moreverbally quoted me a new one on the phone, I asked if I could purchase my own and bring it in. They said I could but said they would check their second-hand supplier. They called back and said they could get me a used one for $117 dollars. I asked them to order that part and we scheduled for a week later. They call me the day before my next appointment to say that they never ordered the part because they didn't know if I wanted it. I say no problem, and we reschedule for another week out. I get my car in the next week and they call me midday to explain that they can't align the headlights because the older headlight assembly is too oxidized, but they have a lens restoring system they trust and could use it then align the headlights. I reply that I'd like them to do it if it can be done today, but if not, that's okay and I'll pick the car up either way. At the end of the day they call to explain that they couldn't get it done, but I could schedule another time for them to finish it. When I arrive to pick up the car they give me an invoice with 2 concerning things: 1) A $350 headlight assembly billed because "that's the one they bought." 2)$110 dollars for a headlight alignment that never happened. I was able to let the shop manager hear the voicemail where they quoted me $117 dollars for the assembly. After that and a 5-10 minute conversation between their mechanic and shop manager, she offered me $140 dollar refund...still $90 more than their original quote for the assembly. They said they would do the alignment free of charge in the future, but left it on the bill for $110. I asked if she felt that they were obligated to the original quote for the assembly. She said no because that's not the one they bought and explained that their guy was "just learning the ropes." Overpriced, under experienced labor and poor communication on pricing. I want to keep my business at a locally-owned shop, but these guys are making it too difficult and too expensive. UPDATE: The shop manager contacted me over the weekend to apologize, make a plan for finishing the job and adjusting the pricing. Thanks for doing the right thing LeMoine's!

Kept me well informed as to what they were doing to fix my non-starting issue, which was happening…read moreonly when temp dropped below 20°F. It turned out to be a lengthy investigation but they figured it out. I felt very secure in their diagnosis and the remedy. I'll take my car no where else.

We received a quick turn around on a repair that saved us from having to rent a car to get home and…read morethen drive 11 hrs back to pick out car back up. I can not say enough good about this shop.

Beware of this company. They told me I needed to have my engine replaced on a V-8 Aviator with only…read more112000 miles.on it. The vehicle would misfire occasionally and they hooked it up to their machine and claimed the engine was bad. They wanted to charge me well over $6,000 to replace it with a USED engine. I told them they were wrong and took it to another mechanic who replaced the ignition coil wires for a total cost of less than $300! I have had no more misfires and have been driving it for 1 year since Fox tried to charge me for a used engine to "fix" the issue. Ford makes the Aviator and their mechanics should be the "experts" at diagnosing a problem. Therefore , they are either incompetent or deliberately trying to take advantage of consumers,

I recently traded in my vehicle for a 'new to me' pre-owned truck. Tia went above and beyond to…read moreinclude me in each step of the purchasing process. I will definitely be contacting her the next time I purchase a vehicle and reccomend any one else in the market to do the same!

I have lived in Marquette for 18+ years and in that time I have had need of major auto body repair…read moreon 3 occasions. These involved a deer, a felony hit & run(they still looking for him), and most recently, a massive storm blew over a tree, part of which landed on my truck. Each time I was impressed with their warm friendly atmosphere, their communication with me in regards to the progress, their professionalism, efficiency, and the quality of their work. They have finished my vehicles on time or even a bit early as compared to their initial time estimate. As an added bonus, they are the only preferred vendor for my insurance company in the county and as such, there was no need to wait for an adjuster nor did I need to get multiple estimates. From my perspective there is no need to go anywhere else for auto body repair. You will not be even a little disappointed...

*****RED FLAG******* ***DONT TAKE YOUR CAR HERE***…read more Had my Traverse in December for front-end repairs and a dented back hatch. I received a rental car with the tire pressure and check engine lights on, along with incorrect paperwork. This should have been my first red flag. When I called to report the mistakes, the receptionist dismissed it. After picking up my car, I called to say the backup camera wasn't working. The receptionist told me to stop by for a scan. When I did, I was told Bradley wasn't there and to come back after the weekend. On Monday, they walked out, checked the camera, and said it needed an "update" but everything was working, and I needed to take it to the dealership. They claimed they would go after my insurance if the they were found at fault. That's unacceptable; if they are at fault, they should own up to it. The dealership found that my camera and harness were corroded and needed replacing. I spoke with Gerald, who claimed corrosion was impossible in a sealed box - a clear sign he didn't know what he was talking about. The owner, Brad, eventually called. He admitted Gerald was wrong, and the camera didn't need an update, but now refuses to fix the backup camera, calling it a "known-issue," even though it worked perfectly before I brought my vehicle in. This company has lied multiple times throughout this entire process, from start to finish. They cannot be trusted with your vehicle

My Jeep Wrangler had an issue with a recent software update which made it unsafe to drive…read more Ultimately, there was nothing that could be done at the dealership service center until a patch was pushed out by Jeep. My review here is thanks for understanding and patience that Andrew had with me. He had a very full plate already, but he helped me work through my issues, which greatly reduced my anxiety about the software problem. He tested my Jeep which gave me the confidence to take a long drive back home. I was worried I'd be nickel-n-dimed but nothing of that sort happened. Thank you.

We drove 2.5 hours from WI to this dealer to look at a 2026 Ram 1500 and ended up driving it home…read more Justin Abbott was extremely polite, accommodating and knowledgeable. He and Jeff, the Sales Manager, worked hard to find the best rebates and trade-in value. Brenda made the financing process quick and easy. We drove away having the best buying experience after visiting 3 other dealers in WI. We highly recommend this dealer. The vibe at the dealership was friendly and low pressure.

I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

Time for annual maintenance! I was dreading it, as last year's experience was a bit chaotic. Phone…read moreand text messages were largely ignored this time around... until Brandon stepped in. He treated us so well, it made a HUGE difference in our experience. No runaround at drop off or checkout, everything was clearly explained and he stayed in touch with us from start to finish. It helps to have an all-star on the team!!

Their "service department" is a complete joke!! The special needs kid behind the desk scheduling…read morethe service appointments needs fired!! Took our sxs in for regular oil changes, had me sign the paper stating we would pay for it once completed. Had our sxs for 19 days and still failed to do anything to it. Was told it was done, make our hour long trip in there to pick it up only to find out they never touched it!!!!! Now I understand why they shut down the branch in Marquette. This place deserves to go out of business!!!!!