The service was excellen. I haven't seen the quality yet. The amount your agent quoted to do additional repairs sounded like a good value.

Needed a rim replaced and small area of bumper painted/buffed. Very impressed with the service provided by Gerber - my car looks great! Overall repairs ended up taking less time than anticipated, everyone was really nice, the process was super smooth, and, again, my car looks great. I can't recommend them enough. My insurance recommended Gerber. When I contacted them to schedule an assessment appointment, the woman on the phone was very nice. I received a confirmation text of the appointment time as well as a follow-up / reminder text. During the appointment, Larry discussed everything included in the estimate, described the work to be done in detail: how long the repairs would take, detailed cost, insurance process, etc. Really appreciated the time he took in explaining everything, so that I could make an informed decision. After getting approval from my insurance, the rest of the process was just as easy. Scheduled an appointment, received confirmation text, then confirmation phone call that they'd ordered the necessary parts prior to my appointment, and then a reminder text. After dropping off my car I was provided text updates during the process, including a phone call to notify me of when my car would be repaired, and a text confirming when the car was ready for pick up. They even helped me with my rental; they called the rental company when I first arrived to get a pickup, and they took the rental for return when my car was complete. When I arrived to pick up my car, Larry walked me over to show me the repairs and walk me through what had been done in detail. Really appreciate that level of information. Back inside for check-out, which was fast and easy, and I was on my way! Best of all - my car was in amazing shape. Not only was my car clean on the outside, it was cleaned on the inside driver side - you couldn't tell that anyone else had even been in my car, which means they took care it each time they had to move it. Nothing was left in it (like floor covers or anything) - it was just clean. The outside was spotless; they did a great job washing it. It's driving well, which means they did a great job with the rim replacement, tire balance, etc. The paint job is absolutely perfect - can't even tell there was work done. Really appreciated the great service that I received. read more

Quality service and repair, professionally done, awesome communication to keep me updated. Done in a timely manner. Well respected.

How I first met this company was through my insurance company after another car hit me. They said oh you're lucky to be close to one of our best collision centers, Gerber. Boy were they right! They did everything by the book. Kind, courteous and knowledgeable. Could not ask for a better experience! So much so, that I've been in two other accidents and needed personal auto repair and each and every time chose to bring my vehicles to Gerber. THANKS! read more

Wow. What a great experience with getting my Ford Explorer fixed all up back to normal. What a smooth transition from calling my insurance company to call Gerber Collision & Glass. I walked into to the lobby of the shop. Immediately I noticed the lobby was clean and neat. I talked to the worker Brooke and she was so helpful ( customerservice with a smile ). My hubby picked up my Explorer and he was very satisfied. I just got home and I love my Explorer the way it came out A+++ read more

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I was really, really happy with the work done here and the overall service experience. I live Uptown, work in Metairie, and go to school at UNO-my car is essential for, well, everything, especially taking into account the dismal public transit situation here. Lamarque Ford is my go-to spot for issues with my Escape while it's still under warranty. They don't do any kind of body work, but their service advisors recommended this place. I was a bit nervous considering no one had reviewed it before, but the Gerber on Carrollton in Mid-City has great reviews, so I made an appointment for an estimate and brought it in. This was the one thing about the whole experience that wasn't so great-they don't do walk in estimates here, you gotta make an appointment. Their estimator looked at the car, assessed the damage, and explained the repair process in detail. Their estimate was fair, a bit higher than other places, but I found a $100 off coupon on their website which helped a lot. My car looks fantastic! It's like I never drove into a truck to begin with (don't judge, it was Mardi Gras). One thing that had me worried was the type of black paint on my car-it's some kind of metallic type which makes the whole car shiny-I didn't want the bumper to be obviously different from the rest of the car. The bumper looks perfect. What pushed them to 5 stars is the overall customer service I received-they originally told me 3-4 days. I put my car in first thing Monday morning and got it back Tuesday afternoon. I chose to use the Kenner location because they are very close to the airport and Gerber said I could leave my car there while I was out of town, which eliminated the need to pay for airport parking. Because they were done so fast, I didn't need to do this, but the fact they were willing to let me was awesome. Kailey in the front office was super nice and kept me updated about the status of my SUV. Lots of people sing praises of the Carrollton Gerber, and I'm happy to report the Kenner location is also awesome! read more

I suggested Champs Collision to the insurance company handling my accident. They had been bought by Gerber. The agent contacted them in mid April to repair the bumper section of my truck. The insurance agent faxed the paperwork (estimate), and they left my paperwork in a stack on the receptionist's desk. When I called, she (lady working front desk) blamed the insurance company: Later, the insurance agent called with me on 3-way. She didn't realize the agent had me on 3-way. BUSTED!!! Immediately, she found an opening for my truck..bla....bla...bla....DO TRUST THESE PEOPLE. THEY DON'T CARE!!!! I went to Unitech....They're much faster!!! read more