I now know that I had been spoiled being from the Midwest and growing up in a city where you can…read morethrow a stone and hit a damn good mechanic. It's something I value much more now in my life but you live and you learn. Its been some time, years, since I brought my old Dodge here for transmission work. But there are only two kinds experiences that stick out as unforgettable. When everything is great and goes right and when when everything goes bad and is abysmal. Well Cottoman certainly isn't great and they're expensive to boot. So if you want to drive a car out of a garage and have it towed back, then Cotton is for you.

I was having issues with my car and my family mechanic was unable to see what was wrong but one…read morequick phone call and visit to Cottman and my car was repaired in about 1 hour (with a part having to be ordered).The guys there were pleasant, helpful and most of all very professional! Todd even gave me a follow up call later that afternoon so yes, they do value their service and customers.

I have a 2005 Mazda Tribute with 182k miles. I've been concerned that it was nearing its end but…read morewant to hold onto it for as long as I can. This shop has consistently assisted me with repairs, updating wear and tear. I asked if they could get it to a point where it will last a bit longer. They were kind, suggested that it was time to let it go, but agreed to work with me - I had a budget in mind. They worked within that budget and gave me a number of things to look for. Very kind, very supportive, but also kept me realistic. Highly recommend.

I would stay away as this repair shop is a money grab. I spent nearly $8k in a matter of three…read moremonths at this shop with issues still persisting. Initially, I brought my car there to get a diagnostic which it was determined my car essentially needed new brakes, rooters, hubs, etc. (you name it). My car is an 07 Camry, so I understood why the fixes were necessary. The issue came came afterwards, when it was shown that I needed to have repairs to the repairs they had made after I brought my car back for timing belt issues (which they did not diagnose initially). I brought the car back to get the timing belt issue resolved because the car continued to make loud screeching noises when I accelerated. After the timing belt was fixed, my car ran ok for another week then the starter and the battery went out on the car. I brought it back here after spending $8 over the matter of a three month period- they charged me for a diagnostic and told me I needed a new battery and starter now. I felt it ridiculous to have to pay for another diagnostic after spending thousands at this location in such a short window (mind you, this was summer 2025). The police was called and I still ended up paying for the diagnostic. About a week ago, I heard the screeching sound and my wheel is starting to vibrate rapidly again as I'm breaking which indicates the timing belt is still not properly repaired. When I called them back to look at the work they did on my car considering I am having timing belt issues again, they gave me a number to call and said I could not bring my car back to them. Y'all be careful and mindful of who you allow to work on your cars, not all business believe in integrity and customer satisfaction-this car repair shop is all about getting your money. I would stay far away from them!!!!!

Do not bring any vehicles here. Van Nguyen can't be trusted with your vehicle and he is a liar. I'm…read moresaying this because of a review I read about his business. The review was bad. This place 5 years ago opened the transmission and put the wrong fluid in it. Van and his staff lacks in customer service. There should be a zero star to select for bad bad service.

Extreme quality work from these guys. I work on a lot of my own stuff but the owner is very…read moreknowledgeable and his team knows what they're doing. They got my 07 work van running better than I remembered it being. Reasonable price and they're fast. Very busy though call for an appointment if you're on a time crunch

Good communication and solid pricing . Quick turn around .Would return for future needs.read more

Very nice guys and work was done in less time that I anticipated and the price was very…read morereasonable. Would use again.

Awesome customer service! Sam is very honest and helpful with our car. Definitely recommend!read more

From the owner: We are about our customer's vehicle needs. We offer a service unlike any other auto repair shop…read more Call and ask about our bring your own parts service.

Had a NV 4500 rebuilt and a year later it was making noise, they charged me to rebuild it again…read moresaying it was a bad bearing. I had the truck 10 years and didn't have a problem until they rebuilt it. Also had a 4l80 rebuilt and now it is shifting erratically, and after 3k$ I am stuck with a truck I can't use.

These are honest and hard working people. I'm a was demanding customer in a stressful situation…read more Even I wouldn't want to have to deal with me and they did so with professionalism and grace. I wish I would have found them at the start of my journey with my transmission issues.

I wish I could give them 0 stars. I went in and explained I needed my hub bearings changed and the…read morecar was making a vibrating noise. There were no lights on my dashboard. I was told I needed a rear end and just one hub bearing. After paying almost $2800 when I got my car back, the steering is messed up. The ABS light is on and now 2 days later my check engine light is on. Jamie was rude and very unprofessional and told me well the car has a lot of miles. Sir nothing was wrong with my trac system when I brought the car in, not to mention they broke my park assist camera and the car sounds worse than when I brought it in! I highly do not recommend going here and I hope Jaime gets everything he deserves!! I should have read more reviews before taking my car here!!!

Quality service started and finished on time. Highly recommended. Excellent communication.read more

I have to give a huge shout out to Mr. George and Mrs. Julia. I had to have a new clutch and master…read morecylinder put in my Camaro. They constantly communicated and kept me up to date on their every move. Fast service. Best service I think I've ever had. Very reasonable price. I would recommend their service to anyone!!!

I called Sunday and asked if I could come in the following morning for an oil change. The shop…read moreopens at 8am; however, the door was not open to the shop until shortly after 8:31am. I had been calling periodically to see when the shop would be open, and was given vague information like "the guy is on his way. 10 minutes." I ended up calling back several times to ensure someone was indeed coming. Once the man arrived to open the shop, he informed me the technician that was to do the oil changes would be there in 15-20 minutes after me waiting 30+ minutes after opening store hours. At no point was I told there would not be a technician on site when the doors were finally opened. There was no offer of a discount or any way to make it right. My first and last experience with this shop. Very disappointed.