I seaux wanted to love these guys, and I still love them but am very disappointed with the service I received!
Lord Help Me, I hate to report my experience, but it is what it is and hopefully this will may help some other person out.
I was sent by a very trusted source, for a used car I had just bought with the suv chugging on an overpass.
These guys are about as close to family as you can get and that's why I trusted them with my life, as well as my horse!
1st visit, truck stayed in their care for a week before they got around to looking at it. Then another few days to actually do the work. Not sure, if this is normal business??? I was highly disgruntled, but chalked it up to a very busy, great mechanic shop! Seaux, I grumbled under my breath, and didn't bother to share my thoughts.
I thought I was getting the Friends & Family treatment!
Well the joke was on me! When I drove for Uber, I'd give my friends or family a nice discount to show my love for them, seaux I had hoped for a little extra care.
This was Not exactly what I received here. Tho, I did purchase a new battery and they installed it free, I felt like I had gotten some special treatment. Tho, my bill came to $750 and I'm still unsure what that covered as vehicle ran the same after visit.
The horse didnt make it back to the house because after making a pit stop, the truck refused to start.
I was totally baffled, to say the least.
Seaux, I called in and was told I had to have it towed back to shop.
They found the battery cables werent properly connected.
Seaux therefore:
You guessed it, I got stuck using 1/5 Allstate Roadside Service events.
I'm now wanting to learn automechanics myself to prevent such a nightmare! Cause if you cant trust such a trusted shop who is to be trusted?
I was never offered reimbursement for the tow and I would think that would have been common courtesy or the very least they could do since their mechanic was at fault.
Did they think I was made of money??? I was told by others that they shoulda paid for the tow not me. I don't understand, and can't quite get it!
The first visit cost me $750ish for whatever & a new battery, with no maintenance charge to put in the new battery.
Oh course, I was warned not to get any work done but, I felt the need to peck away at the long list, that me informed me should be fixed, seaux I picked a cheaper item.
I do know, though I felt a little better for having it looked at, it really didn't act any different, afterwards!
Mechanic mentioned it was probably bad gas, that it should self correct after I ran it abit and put new gas in it.
A couple months later the battery dies and fortunately I was sitting in my driveway. Luckily it was within the 90 day warranty period.
I get it towed in & they recharged battery for quite a long time and put their stamp of approval on it.
Once again, I get it home and it won't start.
I was told to get it towed back to shop seaux they can get to the bottom of it.
I asked why they didn't replace battery instead of merely charging it and was told if machine deems battery good, they couldn't or wouldn't replace it?
Well, imho it must be bad if it doesn't last more than 3 months!
Sure enough I get it home and she wont start again. I could only laugh to laugh to keep from crying.
I believe this time I was told she was ready,seaux I took a Lyft to geaux get her, and oppsie, they discovered she wasn't quite ready .
I sat there for another few hours.
Re-charging a new battery, only 2 1/2 months old??? Geaux figure!
Not much later, i get the hot engine on dash, so i take it for oil change thinking it must be out of oil.
I really would have thought all fluids should have been checked when seviced but, what do I know about cars & mechanics???
Seaux, the horse begins to overheat and was told to bring it in, they'd take a look. I had already gone thru almost 2 gallons of coolant.
After 1st overheating, I had oil change. I believed that Walmart would check fluids/ coolant???
I guess not. They say it's not something they do.
Coolant reservoir found empty. Seaux, I skip across the street to gas station for coolant. I have this sweet man- librarian fill the reservoir with coolant (after checking Google) and off we geaux.
Of course, i keep a close eye on the meters quite religiously!
I pulled over twice heading to Metairie as gauge neared boiling point.
Sat for 10/15 mins seemed to be fine seaux away we geaux!
It was the weekend and all mechanic shops were closed.
Even with coolant full, it overheats, tho, I quickly pull over and allow for engine to cool.
After checking coolant level, it seems to be fine.
Couple days later that reservoir is empty.
Contacted shop, sure enough they say, once again bring it in, they'll get to the bottom of it, lmao!
I surely believe & took them at their word.
I state my upset they tell me to chill in seaux many words. Seaux, I try to keep my cool! read more
