If I could give Zero stars I would. I was required to take my car to Gerber collision by my insurance company. My insurance company said they were trustworthy and reliable so I trusted that opinion. The process of getting my vehicle fixed the first time went well. After getting my vehicle returned to me. I was hearing some noises from the area of the collision. So I returned my car to Gerber and I had to have a rental car again for two or three days. I didn't hear a single update in those few days until day three. And the only thing they told me in that update was that my car was at big O' tire. So they didn't even have my car the whole time and NEVER updated me or told me my car wasn't even at their shop anymore. And in that one and ONLY call update, they told me my insurance company wouldn't cover the $100 fee. Again, seeing as how this was my only update I got, I didn't even know what fee they were talking about so I inquired about the problem. And that's when I learned my car wasn't at their shop, that it was at Big O tire and that they would charge me a diagnosis fee. So as you can imagine, I am frustrated at this point. I was never told my Vehicle got moved without my permission, and then it got diagnosed with a fee attached without my permission. If I knew any of this, I would've said no and taken my car back day one. so when I go to pick up my car from Big O tire, I tell them the situation and that respectfully I am not paying a diagnosis fee when I didn't even know my car was here. And the gentleman at the desk told me that that is not what Gerber told them. so not only did Gerber move my car without my permission and get it diagnosed and then would have me pay a diagnosis fee, they LIED to big O tire about the situation and tried to make me look incompetent or disrespectful. I wish this was the end of it, but it's not. A few days later I get a call from enterprise car rental company, saying I'd be charged $25 or so for a day of rental use (insurance paid for the first day or 2). I asked why and long story short, Gerber logged me returning the rental back to them on a Thursday when I in fact, returned the car to them on a Wednesday. Bottom line is that Gerber is dishonest, disrespectful, disorganized, unprofessional, uncommunicative, and extremely un-thorough. I am genuinely confused as to why any insurance company would recommend Gerber and esteem them as a good and honest body shop. I suppose they're comparing them to how insurance companies are as well. lying, disrespectful, and just out to get your money. read more