So my car has been in paint jail since October of 2022. I was expecting to have the car back early…read morespring 2023. I didn't track the car all of 2023 and most of 2024 after repeated missed deadlines. Several parts were lost and damaged. They said they'd replace these parts, and have now stopped responding. Body line was initially completely rounded over. It was built back up but edges still dont quite look right. Overspray on the interior, headlights, other body panels. Poor finish quality with tons of craters. Clear coat already failing. Bad dyeback. Poor headlight and tail light alignment. When I brought this up, they said they'd fix it, but then later blamed the car - however, I was able to easily correct fitment with no body tech experience. Missing hardware and clips - the bumper cover was flapping around and the license plate lamp was INSIDE the bumper cover. They said they'd replace the missing and incorrect hardware and didn't - instead citing that they don't use this hardware. Splitter and headlight brackets left loose. My splitter fell off on the way home. I had been trying to work with the shop to resolve issues and missing parts, but the communication has been non-existent. Who wants to see more from this "reputable" shop? Before we get hung up on the color match - I get it. It'll never be perfect. But it's a garage kept car and the paint was always well cared for. Berlina black is a non-metallic black. I know we can do better than that since the bumper I rattlecanned outside on a windy day matches better than the fenders do.

God knows I wish I would have seen the previous review related to this business. I was in an…read moreaccident on 1/30/25, and my car has been WAITING for him to repair it. He received the funds from the insurance company on 2/4/25 and hasn't done a single, solitary thing. But I will bet odds that he had NO problem cashing that check. I used him in the past, but it was never like this. Promised the car in 20 days; 49 business days later, still no car. A bunch of promises and lies. Please do not bring your vehicle to this establishment. You will be disappointed.

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

I took my 2020 Hyundai Sport for body repairs. My car looks like it just came off a Show Room…read moreFloor. Their work is Superb, the work was done in the time that was told to me. I will always take my car to Tom and Ed's if I need anymore body work done. The young ladies that are in the office are very pleasant, it was nice to work with them. If you have any car body work that you need done, I would highly recommend them.

I'm giving these guys a total 5 review. I was next door picking up a charted group at Enterprise…read morewhe. I noticed my back up camera had popped off. I went in and asked for a ladder and some glue so I could stick it back on . Not only did they came out and did the job for me it was done in less.than 5min. These guys are great.. Thank you so much. You guys are life savers..

Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

A few months back my wife's 4Runner got hit by a deer. Two doors were badly dented and the mirror…read morewas torn off. The team at Govert were professional, on time and did an amazing job. Great service especially when unplanned things just happen.

I took my suv in for repairs as scheduled. They knew that if not completed the same day I would…read morehave to get a rental. They completed the repairs with a few hours to spare. They did more than the estimate covered and everything is beautiful. As a bonus they included a spotless wash and cleaned the interior.

Awesome!!!! Towing company helped me out bigtime with my grandsons tow and stow from Lowell no big…read moreover charges,Thank you so much!!!!

So I've had a long history with Stans... During High School (which is right down the street from…read morehere) I was in auto shop and we used to order used parts from here on occasion and more recently I had my car towed by them after it was totaled. Not sure how they currently price their used parts, but back in H.S. they were super cheap and the parts were good - used, little dirty, but good. When I got in a wreck a couple weeks back, Stan's was the tow company that ended up picking up and storing my car. They did a good job wrapping my car because my windows were down during the accident. So good in fact that it was moderately difficult trying to actually get into it when I went to pick up my belongings. I don't think it rained in the 2 days they had it before I was able to get my stuff, but I don't think anything would have been wet or damaged inside. Picking up my belongings was fairly easy except for the tow release charges incurred by the PD. I don't know why I'd need a tow release JUST to get my stuff out of the car... it's not like I'm taking the whole car. Anyway though, all my belongings were safe and sound, nothing missing and they gave me plenty of time to get everything out including my stereo system and the dozen or so yards of related wiring. If Stan's tows your car after a wreck, it's in good hands,

Great family owned business. Very thorough on my repairs and very easy to communicate!! Mike is a…read morestand up guy!

From the owner: Collision Repair, All Work Guaranteedread more