As a 76 year old retiree who has been a patient at Design Dentistry, I have usually been very happy…read morewith my experience with them. Unfortunately today I had a rude wake up call when my banker and I discovered that the had been fraudulently charged for $349 three times, twice on the same date. When showing my bank statement to the secretary, she only said "hmm, that's interesting.". I asked her to please look into this as I cannot afford a $1000 loss, and she told me that yes, the mistake was due to their billing software but no, she didn't think I would get any money back. Design Dentistry is not an honest practice and so unapologetic about causing such stressful, fraudulent business.

The blatant lying was worse than canceling and un-canceling my appointment three times…read more Two hours before my appointment they called to cancel due to lack of internet. I point out internet is not required to do a cleaning and I'd already taken time off work and hired a sitter can't they take notes on paper? They tell me they can't check people in or out so they just can't. Seems problematic. I call work, cancel the sitter (who was annoyed I canceled so last minute) only for them to call and say it's back on. Call work, beg the sitter... only for another call saying never mind the internet isn't reliable. I repeat my point is about the internet and am told they cannot do a cleaning without an X-rays because of liability issues. This is a lie. I am pregnant, I couldn't get an X-ray anyway! Do they not do cleaning for pregnant people? I've had cleanings for every pregnancy, even at a dentist I'd never seen before. Dishonesty really gets me--more than this annoyance for me, my work, and my babysitter who probably won't take my calls again after all this.

My daughter had all wisdom teeth removed last week and their care was very good. Really recommend…read moreit.

Warning*** Went in for a cleaning. They then ended up making…read moreme do a deep cleaning saying if I didn't do this then they'd refuse to do any form of cleaning. Signed up for this 3 day process. The second day I go in and the dental hygienist looks at my teeth completely complexed why we are doing a deep cleaning saying you have very minimal tartar. She does the cleaning and my once bill for $106 turns in to $200+. And then my second bill for $34.10 turns into $140-160. Because someone forgot to quote something. But no one informed me of any of it. Had me sign a paper like if I'm checking in. Turns out they upd the bill. The worst fn part of this is they chipped my fn tooth in the front while doing this unnecessary deep cleaning!!! Then go "we will create you a plan to fix it it'll be easy" I turn to the dentist and say "you all chipped my tooth during the cleaning! Why would I pay for that??" Then it turns from a quick fix to "oh well it would be hard to fix and it probably wouldn't stay if you try to bite into something". And that they can't do anything without management approvals. I felt sorry for the front staff personal that had to deal with this while the ones responsible head behind a door leaving her to handle this. I'm sorry for that but this is absolutely ridiculous .

What an amazing experience! 100 stars! I no longer have any fear or dread going to my dentist…read moreoffice any longer. I love going there now because of my dentist! Dream works dental is just that! I can practically fall asleep while having dental work done. How often does that happen.

Hard to find a good dentist for some reason. Been going here for over a year - good stuff.read more

I went to the dentist to have my teeth cleaned, which I had always thought was one of the more…read morestraightforward transactions available in modern life. You arrive with dirty teeth. Someone cleans them. You leave with clean teeth. There are forms, certainly. There is insurance. There is the small paper bib attached to your shirt with a chain that makes you feel like an enormous baby about to eat lobster. But underneath all of this is a reassuringly simple premise: the teeth are dirty, and then they are not. They began with X-rays. After that, a woman poked at my gums with a tiny metal instrument while quietly calling out numbers to another woman. Two. Three. Three. Four. Five. I had no idea what the numbers meant, but understood instinctively that five was not good. Eventually I was informed that I would need a "deep cleaning." This sounded fine. I had come for a cleaning, and if they wished to clean deeply, I was prepared to admire their thoroughness. Unfortunately, they couldn't do it today. The receptionist, I was told, would arrange another appointment for tomorrow. This was mildly disappointing, but reasonable. Apparently my mouth required the sort of cleaning that needed to be scheduled in advance. There was, however, one other thing. I had a cavity. A small one. My insurance would cover it. This information was delivered casually enough that I regarded it as something we were discussing for the future. Perhaps tomorrow, during the excavation. Then someone reclined my chair. There are moments in life when events begin moving just slightly faster than your ability to question them. A person is telling you something, another person is putting something in your mouth, and suddenly half your face has ceased participating in the conversation. Before I had quite worked out what was happening, there was a drill. It was remarkably quick. It didn't hurt. And a few minutes later I was standing at the reception desk with a newly filled tooth and the pleasant, rubbery sensation that my lower lip belonged to somebody standing several feet to my left. This was when the receptionist explained that my insurance would not cover the deep cleaning. It would cost thirteen hundred dollars. I declined. And so I walked out of the dentist's office in the peculiar position of having gone there for a cleaning, received a filling I hadn't expected, and left with precisely the same amount of uncleaned teeth I'd brought in. On the way home, I kept running my tongue over the numb side of my mouth, checking periodically to see whether it had returned to me. Eventually it did. Nothing hurt. The filling felt perfectly normal. In fact, as dental experiences go, the procedure itself had been almost pleasant. It was only the sequence of events that bothered me. Somewhere in the space of an hour, I had entered a building asking for one thing, been told I needed a more expensive version of that thing, declined the expensive thing, and emerged having received an entirely different thing. My teeth, meanwhile, remained patiently dirty. Presumably they had been watching the whole operation. They must have wondered what I was doing there.

BEWARE! Predatory Billing Practices…read more I want to start by saying that my complaint is NOT about the dentists or their abilities. The dentists and dental assistants are fantastic. My complaint is entirely with this office's billing practices. I have UHC HMO insurance. This provider was the only one in the area that took our insurance so we did not have other options. I know this insurance isn't the best, and this provider appears to take advantage of that. With an HMO, the provider is under contract to charge only the contracted amount for covered services. As the patient, I should not be charged more than the amount my insurance allows. I went in for a root canal and crown, and the price I was quoted was almost $900 more than the contracted amount I should have been charged. When I questioned the cost, the front desk told me, "UHC is awful and they have outdated copay amounts in their system for services most dental offices no longer offer" I then asked if there was a less expensive crown option, and I was told, "No, this is the only type of crown dental offices do now. That's what I mean. They're outdated." As a patient I have no way to know what services they provide or dont and can only take the staffs word for it. Based on those statements, I proceeded with treatment under the impression that it was my only option and signed the treatment plan. I paid a $700 down payment and enrolled in automatic monthly payments. I pushed back through my employer and contacted UHC. UHC told me that what the provider did is called balance billing and that it is not allowed, so they opened a formal complaint. During the investigation, every one of my monthly payments was made. There was one that hit right when I had a fraud charge so I logged in and made a manual payment in their system. Despite that, I was called almost daily by the billing department and threatened with collections every single month even after that one hiccup. outside of that one month, all recurring charges went through. I called the office and was told to send an email. I sent my original email plus three follow up emails and never received a response. Later, I was told I should have called instead. When I explained that I had called and was specifically instructed to email, I was told they were too busy to respond and that I should have called again after emailing (which they never advised me to do prior). It was incredibly unprofessional. I STILL have not received a response, and that was over two months ago and this is the SECOND time I was told someone from Regional would call me and never did. I question if their regional even exists. After months of back and forth, the UHC representative handling my case, who was very thorough and put a lot of effort into helping me, told me the provider claimed they absolutely do offer other crown options and that I "voluntarily" chose the more expensive one despite being provided other options. That is the complete opposite of what I was told before treatment. Because it became my word against the front desk staff's, UHC said there was nothing more they could do. As you can imagine I am furious. The following day, my husband took our kids in and was told a filling would cost $150. Knowing what had happened with my treatment, he questioned the charge. The same front desk employee told him it was not an upgraded service and was simply the only type of filling they offer. This was the EXACT SAME explanation I was given regarding the crowns so we did NOT proceed with treatment. Luckily we have left the state and live somewhere where more providers take our insurance so we are no longer forced to go here. What was even sadder was seeing them set up a similar payment plan for an elderly woman because her "HMO didn't cover much." I know I am not the only person they are doing this to. They will surely respond to this asking me to call their office which I obviously wont do. I want no other communications with this office unless its in writing with regional.

Friday afternoon I went in at my appointed time, expecting to have a tooth pulled. As a first-time…read moreextraction patient, I wasn't aware the initial meeting was logistical only. When Dr Leung explained that I would not be having the procedure that day, I lost my composure and burst into tears. I was so dejected and frustrated with my dental issue; this was my third dental appointment that left me disappointed and with my abscess unresolved. This kind and very compassionate man, who had never before met me, offered to see me before the clinic opened on the following Monday to get my extraction done. I cannot express enough how much I appreciate the care I received that day. I had virtually NO pain after he pulled my tooth. I hope to never need them again, but if I do, I'll return.

no pain the next day after 8 extractions. Doctor L is the…read morebest person, so gentle and respectful All nurses are also sweet

My wife and I are patients of Dr. Wenzinger, and have been for several years. At 73 I have been to…read moreseveral dentists in my life and have never found one more concerned or caring about their patients. Any time Dr. Wenzinger has done some work on my teeth I have always received a call that evening to see how I am doing. Her explanations of recommended treatment plans are complete and clear and she is always willing to answer any questions. Her office staff is great as well. Cost of treatment is always explained up front and they do present options for your consideration. Yes, Dr. Wenzinger is the only dentist I will see...she is the best.

Would not recommend. Scheduled appointments for my husband myself for cleaning . Got there 15…read moreminutes ahead of my appointment time only to find out that the laborious online registration form did not go through to there office, and was informed that they would not guarantee that I would have my teeth cleaned and would likely need to schedule an additional appointment for that. When I scheduled the appointments I was told that the appointment would include x-Raysa, exam and cleaning and the appointment would be for 1 1/2 hours. What a waste of my time.

Been going here for over 5 years now everyone is so friendly professional and quick! I even take my…read more2 young boys here and they've been so amazing with them! They give the best care!

I highly recommend Dr. Rapisarda and his team. They are so kind and gentle. After he repaired a…read morechipped front tooth, I left his office in tears because he gave me my smile back. I've struggled for years with finding a good dentist, who listens and understands my anxiety when it comes to any dental work. His staff is always so kind and friendly. I can't thank them enough for all their great work!

I cannot express how happy I am to have found a great dentist nearby!…read more I actually found Dr. Rapisarda after a tooth cracked and my former dentist didn't have a way to help me during "off" hours; no way to leave message or get a referral. I was lucky enough to connect with Dr. Rapisarda during that emergency and he got me in quickly to fix my tooth. He is so good with Novocaine and how he administers it, painless. Recently I experienced a crown that was leaking. I feared what a painful, difficult, mess that would be from past dental work. But, SURPRISE....another painless, easy, beautiful replacement! I have multiple crowns and this one is by far the best! I can't say enough about having a great dentist for my dental care. :-) Yay!