So, over a year ago (sometime in March 2021), I had my last eye appointment.
"Stephanie" with their front office just called me to say I missed the appointment I made a year ago for today at 1:40pm, and they would have to bill me a $25 "No Show" fee.
She went on to say that they called me three days ago (when, on Sunday, or Saturday? Either day, we all know it wasn't 3 days ago...just try getting your eye doctor on the phone on a weekend), but she went on to say my phone number was no good....so, I'll just have to pay the $25 AND if I'd like, I can call back tomorrow if I want to reschedule a visit (but I have to pay the fee first). Says it is "their policy" to bill all patients who don't show up for appointments a "no show" fee. Well, go ahead and bill me...you didn't have any trouble reaching me to tell me I missed the appointment and I owe you $25.
When I told I would not pay it, she says - "well I'll have to turn you over to my Practice Manager". Ooooh, that's scary. No matter what you do, I won't be paying you a "no show" fee...I could give a rip less whether it is your policy or not. Feel free to go jump in a lake Stephanie. read more