Came in with a defective ryobi 40v battery for my mower. They are the closest warranty center to my home in north Austin so I took a leisurely drive Saturday afternoon and found this place! It's kind of nestled in a neighborhood like area. Easy to access via I-35 and was about 15 minutes from north Austin. Plenty of parking as they have a huge gravel area in the front of the store, as well as street parking along the side since it's on a corner. I called ahead to figure out what I needed to bring. For my defective battery they asked for the mower (for serial number), proof of purchase date, my battery charger, and battery obviously. They used the charger right then and there to confirm when plugged in the defective light was on. I'd like to add i had literally used the mower right before charging and it worked fine for my whole front yard before getting low on power. When i plugging it in to charge it displayed defective. The entire process was super quick. I filled in a quick sheet with my name, address, etc. they verified proof of purchase date was within the 5 year limit (it's 2 years old) and handed me a quick receipt. They said they'd call in 5-10 days when the battery comes in from Roybi but I expect it'll take a bit longer with holidays. The service guys were super nice and efficient. Hand sanitizer was available. Masks were required. 6 people max in store but I was the only one there mid day on a Saturday. read more

Terrible experience. They were supposed to do warranty work for Murray push mower. They forget about my mower. Set outside of shop for 2.5 weeks before I called them to get update. Promised me a call back twice and never returned my call. after 4 weeks of no work, one employee felt so bad that he volunteered to meet me halfway to get my mower back. He was a no-show and no follow-up. I picked up my mower and it was not put back together. They quickly did and I left. During the total 5 weeks, never a call or update during the whole process. I would give zero stars if I could. read more

I would give a lower rating if I could. Drive past their store and see what a lousy neighbor they are. They store many, if not all, their unworked inventory of lawnmowers outside in FRONT of the store. I found this disturbing and inquired, "aren't they locked up or protected in any way?" There response was "we have a camera on them" ?!? I also dropped off some smaller tool(s) to be repairs and NEVER heard from them??? Avoid if at all possible. Just their appearance reinforces their lack of concern. read more

LOST US AS CUSTOMERS, PERMENANTLY. Dropped off a push mower because it wouldn't start. It was laquered up from non-use. I get that. One week laster we pick it up, take it home, put it in the shed and go on vacation. When it is time to mow, it won't start. Call the shop and got a curt and short tempered man tell us it was our fault, without even listening. Gaslighted by grandson. Then I call back and the daughter of the owner, Kelly, was very patient and told me to bring it back in. When we went to pick it up, it was another $80. They said they had to rebuild the entire carborator again because it was laquered up so badly. We have had this mower sit before all winter without laquering up. I really don't think they fixed it the first time. But at this point it is he said/she said. The owner really gaslighted me when I told her we didn't start it after picking it up and didn't run it at all the past two months. "If I could tell you how many people tell me that story." So we were judged on previous customers behavior. The customer service was deplorable and we will never go back. Shame on me for not doing my homework and looking at reviews. They did fix it the second time. read more

I had a lawn mower serviced here with a warranty. I dropped it off in June, I was told it would be 6-8 weeks which was no problem for me as if it was getting fixed I would wait. It's been 4 months now still nothing. I call customer service all the time on a weekly asking for update and there's nothing. No one seems to know anything and I have been without a lawn mower for 4 months. Service is unbelievable, unprofessional and it wasted our time completely. I give up. Looks like I just gave them my lawn mower at this point and no resolution was made. Don't waste your time here. It's horrib read more

Warranty work takes time for approvals to release funds for repairs alot of the negative reviews onsite are based on the time of wait .Took my mower in and it was a wait from Skagg but repaired correctly ,yes I paid for the labor upfront to look at it , but that's to b e expected anywhere .This is a business that has a lot of work and wait times to be expected I see mechanics technicians working hard in the back . read more

I had my Ryobi electric lawn mower repaired this spring. Staff was knowledgeable, and competent. They promised a pick-up date and completd the repairs early. I hope I don't need another repair, but would not hesitate to work with them again. read more

if I could place a zero on this review I would. I purchased a rider mower and the belt can off. it's under warranty. I was advised to have the mower taken to this location. I called before dropping it and they informed me they could do a pick up/ drop off for $95. it took 2 weeks before anyone could pick the riding mower up. The female also said it should not take long because it's just a belt replacement. It's been at this shop for 3 weeks and the mechanic hasn't touched it. he said he won't get to it for another 2 weeks. this is horrible. How are they still in business. It will be winter by the time my mower has the belt replaced. avoid this place at all cost read more

We bought a Ryobi string trimmer and it was still under warranty and this is the place that takes care of that. The young man that waited on us, took our trimmer in the back room for a few minutes and brought back out fully functional, he replaced the rubber boot covering the sparkplug to wire connection, at no charge. read more

Georgetown Outdoor Power - Tires Near Me - Georgetown, Texas

DO NOT WASTE YOUR TIME HERE! We purchased a brand new Cub Cadet last year and it recently developed a mechanical issue , preventing us from operating the only lawnmower that we have to maintain the 6 acres we run our nonprofit therapeutic riding center on. On 4/19, we contacted this business as they are the closest authorized service center to us and the mower is still under warrant. We have them our information and was told we would receive a call back within a few days. On 4/25 we had still not received a call back so we called again and were told the same thing. They would call us to schedule a pickup. On 4/29, still no call so we called AGAIN and expressed our concern that our warranty expired mid May and if we waited much longer, the service would not be covered. We were assured that they would call us back the next day. By this time, our grass is overgrown, causing our parking area to become unusable since our participants are disabled. Due to the high volume of human and equine foot traffic , we HAVR to keep the grass cut or we attract snakes on the property. This is an enormous liability, so we take that maint very seriously. On 5/30, our cat was bitten by a rattlesnake and after 3 days , she died. This was an important therapy animal to our organization and it obviously devastated us and angered me greatly that we STILL had not received a call back!!! On 5/1 WE CALLED AGAIN only to be told that their truck broke down and they would call us when they could ..... No regard for the expiring warranty the run around and no calls, the kids in wheelchairs who had to cancel lessons because they could not access our property.... On 5/5 I left a voicemail explaining my frustration and told them what had happened and asked they they please give us a yes or no that they would be able to provide the service that they keep promising us that they would take care of. We spoke with 3 different men and each one of them had zero empathy, were irritated when I asked to speak to the manager and then claimed that they don't even have one.... "I don't know what you want me to do." ws repeated 14 times in one Call alone. We don't HAVE another choice noe. We waited for them and now our warranty expires next week. They promised when I called AGAIN on the 6th that Alisha (same one who has been flaking on us) would call us to schedule a pick up. It's 2:30 and no call. So I called again today, 5/10. Would you like to know how this "gentleman" reacted to my call? He asked "oh are YOU the one claim we killed your cat?! I don't knew what to tell you...Alisha is "out sick" today. And then he got really rude about my "dead cat" and when I expressed how upset that made me, He SLAMMED the phone down on me. I'm currently on hold with Cub Cadet Corporate office , waiting to confirm my story with their service center account executive. You should know that this is not their first or second or third complaint about this very thing. Apparently, there has also been talks of fraud. Any wonder why they keep dragging my service ? If it's not covered under war , I pay out of pocket. Yeah. Nice try. Heartless thieves . read more

My experience with shop is not a good one , my zero turn lawnmower, was pick up on 9 Feb 2023 I call the around the 14 March , i was told it was log in about 2 week ago which was not true , after been place on hold the lady came back to let me know parts was on order . That continue until I request my equipment Be returned to me 4 day later lawnmower was returned with a repair bill that i still have doudts about. So i do not RECOMMEND THIS SHOP TO NO ONE !!!!!! read more

They close early and don't tell you and place a note on the door. Avoid this place. I will let my warranty company know not to contract with these guys. read more

Do not trust this place. I brought my Ryobi pressure washer that I had purchased 7 months earlier and used only two times to wash my car. (Very light use.). They had it for over two months and never contacted me. I called after a month and they said a part was on order. I called after two months and they said it was done. It probably would have sat there for another two months if u hadn't called. Annoying. When I arrived to pick it up they told me for the first time that the warranty didn't cover the repair and that I needed to pay them $40. If they had told me that before fixing it, I would have just picked it up and taken it back to home Depot and exchanged it because it had been less than a year since I bought it. (All products sold in texas have default one year warranty). They refused to take it up with Ryobi and made me pay. This is a racket. I'm going to get my $40 back one way or another. read more

This business has a piss poor attitude with the worst customer service. After three months of no follow ups and excuse after excuse nothing. On the phone the male person was extremely rude and could careless wether or not any work had been completed. It was taken in for belt replacement, new blades and both control switches to be replaced. All the parts were supplied. We were in formed that they had the zero turn torn down waiting on parts. At no point have we been contacted that any additional repairs or parts were required to complete the work. Informing a customer that he could care less if the mower is picked up and proceeding to hang up in the middle of a conversation is poor business practice. WARNING! Save yourself and your money. Take your business elsewhere. read more

I took my lawnmower in for routine maintenance, was told it would take 2 weeks . I was ok with that . Two weeks later I call , they had not looked at it. Called back 2 weeks later, still had not looked at it. Took it to another place, had it done in 3 days. Don't waste your time going to this place. They simply do not care about customers. read more

Consumer Beware !!! This place is a total rip off. Worst customer service I have ever seen. Totally dishonest and deceptive- Don't take my word for it read the other post here. Yelp should create a special rating for this kind of business. read more

Great people and great service! I went in to look at a new lawnmower for my yard and left with the ability to start a full lawn care company lol! They have a great selection of outdoor lawn equipment! read more

This establishment is not to be trusted. They claimed we were stuffing things into the generator when we know we didn't. That's why it would not be covered under warranty. They called twice saying the repair was going to be different amounts. I confirmed I was agreeing to the lower price. They held onto the generator for months. I called for an update and that's when they said they didn't realize I had allowed them to move forward with the repair. Really?!? Fast forward another month or so. I go to pick it up and of course, they backtracked on the price and added another $100. They claimed that was the initial price they gave me. False. I can see from the other reviews that this isn't the first time. Well. Never again! read more

It is unbelievable that this place is still in business. No one I ever talked to at seemed to care about actually doing a good job. I took my Ryobi mower in for warranty service. First the repair took 5 months, and I never could get anyone to tell me why it was taking so long. Promises to call back were never fulfilled. The last I called to check on status, I was told it was ready... and had been so for about 2 weeks, they just never bothered to call. To cap it all off, when I got it back it turns out they had left it outside in the sun the entire time it was being repaired. The plastic was very faded, and all the labeling was cracked and peeling off. The battery door had warped so bad it wouldn't open, and just busted off at the hinge. A brand new mower, now looks like it is 10 years old. I love the Ryobi 40V outdoor power tools, but I won't buy them any more out of fright that I might actually have to deal with this company again since they are the only place in central Texas for warranty work.. read more

Update: Default judgement. I am still waiting for repairs after two months. They have been saying my mower was "stolen" and their insurance would contact me. When I called today they "had no idea what was going on". I suppose the next step is a lawyer or filing a suit in the justice court. I don't know how to rate someone that has not done anything. Update: Default judgement dated November 26, 2014, Cause number 3SC-14-0189, Justice court Pct. 3, Williamson county, for $1,500 plus $181 court costs with 5% interest until paid. Somehow I gave them a star. It should be a black star. Stay away from this place. read more

I purchased a Blower in 2018 which broke in 2018. It took 6 weeks to fix. Same Blower broke in 2019. No apologies, no sense of urgency on this re-repair of their repair. Again 6 weeks. May 2020 it broke again. ZERO sense of ownership for a Blower being fixed a third time in three years. The lady told me 'they would do what they could do.' Again, zero sense of responsibility for not being able to fix the Blower twice already. This Single Star rating is kindness! read more

Came here for a weed eater, left with one that was actually on sale. Apparently certain ones are on sale once a year and we hit the jackpot. It was an echo so you I know it'll last. The service was friendly, not pushy at all! I like that. If I want to be cheap, I don't want someone pushing me to spend more. These people let me be as cheap as I wanted, so I ended up getting something higher prices because I like them. They were super busy but didn't act like it, they answered all my questions and didn't make me feel rushed. Will be coming back if I need anything else. read more

Georgetown Outdoor Power - Look at this beautiful brand new machine! - Tires Near Me - Georgetown, Texas

This may be the worst example of a business entity. I asked this business to give me a price to replace a motor on my chipper. The estimate was to fix was approximately $400. I never got a call. So a couple of months went buy an I dropped by to check on the status of my repair. They said that the motor was still on order? It has now been 4 months without getting a call. They have my phone number, because that is what they use to look up the repair order. Today I checked on my chipper and they told me they would have to order a new shaft for the new motor? And they would have to add that to the cost. Funny, they now tell me the cost is $895, which does not include the new shaft. To summarize my observations: This firm is vey poorly managed. You cannot rely on any thing you are told. They have a problem with a truthful operation. I asked for them to give me the chipper back. They returned it in about 15 parts. I am not sure it is complete. I would caution any one when using this business. You should get your first clue when you enter this business an have to wait to visit with anyone. read more

Dropped chainsaw off and 2 chains to be sharpened. Got a call 2 days later saying chains were done but saw would be 4 to 6 weeks. I told them no use in picking up chains until saw is repaired. 8 weeks later after no contact I called them and the response was not even looked at yet and it should have been by now. 2 weeks later still no call so I contacted them again and now they say throttle cable was broke and can't get a new one so saw is not able to be repaired. In short, I have 2 worthless sharpened chains and a 50 dollar charge and nothing will work. This is the second time I have had problems with them. Would never recommend them for anything. Customer service does not exist with these people. read more

One of the WORST companies ever to repair your riding lawn mower. They were listed as an authorized repair service for my Cub Cadet. I called them and they quoted me $75 to pick up the riding mower to take to their shop, and they said it would take 2 weeks to fix. It has been OVER a month and I am still fighting with them. They refuse to call you, you have to continually call them. They will lie to you about when it will be fixed. They will park it in their shop and never look at it. Save your self a ton of grief and find someone else to repair your equipment. I m rating it as 1 because I can t give it a rating of zero. Beware, and stay away from these lying, rude people. read more

Wish I could give this place zero stars. Listen to the other reviewers, this place is shady! No call back after multiple tries. It's like they hate to work! No sense in taking your business here. read more

Today, I brought in my trimmer to get looked at. It had been running really heavy, to the point of not throttling up properly. Within 10 minutes, Mike had diagnosed and repaired the problem: a fouled spark arrestor. I have been bringing my power equipment here for over 16 years, and I wouldn't trust it with anyone else. They do good, solid, work when I need something done, and if I'm just needing a part, they always have in stock exactly what I'm looking for. As long as I live in Georgetown, these folks will have a customer for life. read more

Liars! Plain and simple as that. They told me a part was ordered two weeks ago. I called today to get an update on my repair they told me they were still waiting for a part from American Sports works and that it was on order they could not tell me when it was order so I called American Sports work who told me an order was just placed yesterday what Outdoor Power lied to me and a part was not ordered on 2 weeks ago further delaying my project while I understand it takes weeks or months to get equipment into the maintenance room to be worked on once it's back there I expect things to work and move along as expeditiously as possible this is a part I would have otherwise replace myself if it were not for the fact this was covered by a recall read more

Great service, friendly, not pushy. They were busy, but to me that means that they must have a good business. I could see how it might take a little while to get repairs back, but this should be expected in a small shop. Husband bought a weed eater here, so it'll at least motivate him to do the weed eating for a month at least before I gotta start nagging. Plus, it's a fancy and expensive one so I'll expect him to keep up the good work. read more

This is by far one of the worst businesses I have ever worked with. The prices are absolutely outrageous and the service from both the counter staff and ownership is terrible. I was quoted 6-8 weeks for my lawn mower to be fixed...which I was ok with. After 4 months I finally called to find out what was going on only to be told that they had moved my mower to another lot and it had not even been looked at yet. After speaking with a very rude owner who asked "why are you calling", she assured me they would look at it the following day. Please keep in mind that I was told once they figured out the problem, they would call me with a price.....never happened. Finally, after 4 months they called only to tell me that the bill was $527.00 for the work. I was never called or asked if I wanted to move forward with the work. In addition to this headache, they took apart one of my backpack blowers.....that was previously working, and then told me that it needed a new engine for $275. I thought that was ridiculous so I was charged $35 to take back my now non-working blower in a bag full of pieces. If I wanted it put back together, it was going to cost another chunk of money for labor. I will never, ever use this company again and would NOT recommend them at all. I live in Georgetown and love to keep my business local....but these folks do not know how to treat people. read more

Absolutely the worst! I brought 2 chainsaws in for a tune up. I do this every couple of years to make sure that I don't miss any potential problems. When I went to pick them up I was presented with a bill for over 250 dollars! For a tune up! For that price I could have bought a brand new Stihl. Both had essentially ben rebuilt. Keep in mind these were working saws and that I had requested only a tune up. When I complained they basically said, "Oh Well". I have had this same maintenance done elsewhere for about 1/3 the cost. . Needless to say I will never use this business again. I would highly recommend going elsewhere for any small engine repairs. read more

Georgetown Outdoor did right by me on a small problem with a chain saw. They could have easily taken advantage of me but didn't. I'll go back even though it's out of my way. read more

these guys held my chainsaw hostage for a month. No phone call. When I called about a week after the drop off the guy on the other end of the phone was grumpy and acted like I was nervy to ask because they were 10 days backed up for chainsaws. In all fairness I got a nervous feeling when I dropped it off with all of the customer unfriendly signs by the counter. ie- "we don't take apart things for free" and " if you decide you don't want to fix it we won't put it back together" sign. So after calling these people several times ( they always said that they would call me when they looked at it- they never did) i finally called the other day. They told me it was ready. When I was about to leave to go get it, they called (first time) and told me that they just realized that something major was wrong with it and it would cost me $266 bucks to fix it. I said no and came in and paid the ransom of $35 to let them hold it for a month. True to their word, I got it back in pieces. Do yourself a favor and go to somebody that doesn't look at the customer as the enemy. read more

We left a blower that was under warranty and after almost 2 months of calling to see if it was repaired they attempted to get us to pay $79.00 for a $69.00 Blower that was under warranty. They even said they still needed to call the company. We called warranty that day ourself and was told it was already taken care of. Therefore they were attempting to get money from the company and us. Horrible place to do business.AO read more

This is the place to go. Always helpful, good ol boys doing a great job. We always take all of our lawn equipment to them & are always satisfied. The service is great, the prices are good & they always have or will get what we need. read more

Called to ask about repair estimate and was quoted $35ish to look at a mower. I told them I bring it in. I load the mower up, drove across town, unload it and went inside to talk about my mower problem. They then inform me they will not be able to look at it for 6 weeks. Would have been nice to know that fact when I first talked with them on the phone. read more

Love !! Came in here not knowing what I was looking for just knowing the lawnmower misty and mike helped me find the item number and the prices are amazing !! I won't be going anywhere else ever !! The people are so friendly !! read more

I needed a tune up on my lawn mower. It took 2 weeks because I went with everyone else at the beginning of spring. The price was fair and the service was great. My lawn mower is running great now. I will definitely use them again. read more

I purchased a Club Cadet riding mower from Tractor Supply and had issues with it under Tractor Supplys warranty. Tractor Supply informed me that it must be repaired by Georgetown Outdoor. I called on July 2 and finally received a return call on July 5 that they would pick mower up @ 2 pm on the 6th. At 9 am on the 6th I recieved a call from the driver saying he was at my place to pick up mower. When I questionsed about the 2 pm time he just laughed and said the girl in the office couldn't schedule a bathroom break correctly. I gave him gate code and told him how to locate mower as I was 150 miles away. 2 weeks later and no call I called and was rudely told at least 2 more weeks to look at and then wait for parts. I called Tractor Supply about the poor service and rude attitude and tractor supply recommended that the mower be returned to me as is. Stay away from this cesspool.It's a bunch of lazy lying people. read more

This is the worst excuse for a repair shop I have ever come across. The other two reviews nailed it. Stay away from this place. They are an authorized warranty repair center for Weed Eater, but when I took my brand new weed eater to them to be repaired under the two year parts and labor warranty, they tried to sell me the part and wanted me to install it myself. read more