Very responsive team, multiple product options and expert recommendations. This went very well for…read moreus and the awning is perfect!

Owner is a poor business man. Be ware! Was very demanding…read moreregarding payment for awning in full and then leaving it unattended at a loading dock for me to pick up by myself. He also demanded payment in full, prior to ordering. His wife called me two days prior to what he claimed was a factory price increase and instructed me to ZELLE funds to his account. I did so, but ZELLE would not do an immediate transfer (two days). The bank provided him with legitimate confirmation of payment codes for proof of payment. He refused to accept them. At the end of our telephone conversation, he began to swear at me profusely and wanted a 100% money wire to cover payment. In the end, his poor behavior showed his true colors as a shady business man.

I recently worked with Metro Sign when I was opening my first location of my business in Boston…read more They were awesome from start to finish and even handled the rigorous permitting process for my blade sign in the Back Bay. They did interior vinyl for us as well, and everything has come out beautiful. Their pricing is very fair, their installers are very professional, and we are so happy with the final product.

From the owner: Metro Sign & Awning knows commercial and business signage is an important, multi-year investment in…read moreyour business. We also know a sign or awning's materials and craftsmanship determine its durability, operating cost and ultimate ROI. Our project managers will guide you through the design, permitting, fabrication and installation. Our signs, produced in our New England factory, are made of the highest quality materials and craftsmanship, and come with a three-year Gold warranty: triple the industry average! High-quality materials and workmanship, competitive pricing (we're generally less expensive than our major competitors), as well as prompt, professional service are just some of the reasons why our clients choose Metro Sign & Awning. We work directly with business owners in Massachusetts, southern NH, and Rhode Island for their sign and awning projects. At Metro, we also have strong relationships with architects, general contractors, and property managers or other New England firms looking for a long-term, signage company to partner with.

Worst customer service ever; completely rude and dismissive. Was supposed to do awning and for 6…read moremonths got nothing but the run around. More excuses; totally unbelievable experience. Never responds to emails, calls etc. Totally disrespectful and I will never go to that company again

Fantastic service and product!!! 5 stars all the way!! Fred gave me a reasonable quote and the…read moreinstall was done quickly on my new business awning. Looks great.

Wow, I brought them a hard project, Sheila was very quick to understand me. Linda did an excellent…read morejob with the layout and stitching, even added some creative enhancements. Work was completed early and at a reasonable price. Many thanks, Highly recommended.

Several years ago we purchased a permanent frame for our deck with a seasonal vinyl canopy that we…read moreset up in the late spring and took down again in the late fall. We were happy with this plan as it provided what we wanted as far an insect-free and weather-safe area for outdoor living. As would be expected, the canopy died eventually (2012) and to our dismay the company that had produced the frame/canopy was no longer in business. Because the canopy attaches to the frame by way of snaps that have zero tolerance for misalignment we despaired of being able to replace it. That leads me to Concord Awning. They were (and are) amazing. They produced the new canopy in 2012 to the exact size needed and then came and attached the snaps in situ such that they lined up perfectly. They provided very friendly, professional service and though the canopy was not inexpensive, it has been worth every penny. Now we have reached the point where the canopy needs to be cleaned and refinished. I'm glad to say that Concord Awning is still as friendly and helpful as they were six years ago. I'll be dropping my canopy off in a couple days for examination, repair as needed and to be sent out for the restoration process. Especially after seeing the previous review, I have no doubt that we'll once again be very happy when we reinstall our canopy next spring. If your looking for awnings or canopies, this is the first place to consider.

Great product. Unfortunately customer service is non existent. Company is very attentive with sales…read moreup until deposit is paid, then they kind of disappear. What should have been a 2 moth lead time turned into 5 months. The awning was ordered June 2025. Installation was done 10/ 2025 following numerous emails/texts and threats to cancel. Once installed in 10/2025, issues occurred with it hitting a corner board on the house and the pitch dropped a foot. Despite immediate notification to Atlantic Awning in the fall, it has not been re-adjusted. I spent about 3 hours today with a friend trying to figure out the solution. We corrected both issues. I hate to say it but the product itself is great. The installation and customer service following the purchase is not great. Be an informed customer and beware of potential issues down the line. You probably can't depend on Atlantic Awning to make it right. Buyer beware. You've been warned!

I paid Atlantic Awning a **$4,000 deposit** in May 2025 for repairs that were supposed to be…read morecompleted in July. After a summer full of excuses, I was promised the work would be done in the fall. It never happened. In March 2026, I met with the owner, Mark, who gave me a new timeline and promised the repairs would be completed in May. When May arrived, he stopped responding altogether. I called the office and was told they **didn't have the money to refund my deposit** and to "try again in July when we have some cash flow." My most recent call was answered by the owner's wife, who clearly knew very little about my repair or the awning business. Instead of addressing why they'd held my $4,000 for over a year, she blamed tariffs and aluminum prices--even though my job was replacing screen panels. After more than a year, I'm out $4,000 with nothing to show for it. If a company can't perform the work or refund your deposit because they don't have the money, that's a huge red flag. I would not recommend doing business with Atlantic Awning.

There is a reason why they have been in business for 35 years. Old school well done signs that last…read moredecades. Not a franchise shop but a family sign shop started before computers took all the talent away

From the owner: Custom sign company specializing in carved & dimensional signs, vehicle graphics, large electric…read moresigns & letters, awnings & more. NOT a quickie stickie franchise hack shop.

Andy and Ryan Chick recently replaced a porch roof for me that had been destroyed during the March…read more14, 2017 storm. Andy had installed the original one in 2008. Andy went beyond the call of duty and spoke to my insurance agent about my claim. Because of this I was able to get the entire cost of the roof covered by my insurance. He provided the necessary information that my agent requested. If he hadn't done this I would have been covered for less than half the replacement cost of the roof. I am very grateful. Andy and Ryan not only do an excellent job but they are also honest, courteous, and diligent workers and are very pleasant to be around. The receptionist Devon, is very professional and very nice to deal with. I highly recommend Ron-Bet for your home improvement needs.

I needed a new door for my business, and it was a rather large opening that wasn't a standard size,…read moreAndy came out and gave us a few options. We went with a "storm shutter" roll up door because of space issues. It is so easy to use, and it looks incredible, I think it makes the outside of the building looks much cleaner. I now want another door, but unfortunately it isn't in the budget this year : ( They were fast,courteous, and competetively priced.

We recently used Awnings NH and I cannot be more pleased. Their customer service is awesome, from…read morethe woman who schedules the appointments (Keira I believe) to Andre who came out to take measurements and discuss options to the installers. Everyone was wonderful to work with. It was a totally hassle-free and easy experience. They had our awning installed in less than 2 wks and we love it. So happy we decided to work with them!

Talked with Rod he seemed nice enough and seemed to be very knowledgeable. I believed I was getting…read morea good quality product and installation that I would be very happy with. After my initial call and email I was handed off to his site coordinator for install and fabric selection (Andre). He came over, seemed to be very nice at first, and did all the selections needed, 3 weeks later, (as promised) the install happened. It was October/November timeframe when installed, too late in the year to offer any real review on the actual awnings and their operation, I will know more about that in the spring. I can say the installation was very poor, I had two awnings installed to cover my deck, installed uneven and the power cord on one was stapled to the side of my house like a 10 year old did it, VERY disappointed! Texting Andre and getting nowhere fast, ( he didn't seem to really care), I emailed Rod again and he said it was all fixable, that was 2 months ago with no email or call since so I have to assume nobody is coming back, spending 10K+ for these awnings with install was a very bad experience! I was also told at the beginning I would get access to an APP to control my awnings, I wasn't shown any of that and I believe I paid extra for that feature, I still have no idea what to do to make that happen, I FEEL as though once the check was cashed they had very little interest in working with me any longer. Too bad I have heard good things about them and that's why I went to them, maybe I am the oddball customer experience but needed to vent on a review so this will hopefully help someone down the road to watch out for certain things. I pray no more issues in the spring, bad enough I have to re-wire it so I doesn't look so bad when spring comes.