We were very pleased by the work performed by this company. Their folks helped us find great…read morequality shutters which look fantastic on our home, and have drastically improved its exterior appearance. They were friendly, reliable, communicative, and diligent in their work. They went above and beyond what we expected, and we're deeply appreciative that they handled some unexpected obstacles with cheerful aplomb. Highly recommended!

I have resisted posting a poor review like this for quite a while. In fact almost two years…read more Furthermore this is the only bad review I have ever felt the need to share publicly about any other contractor, business, etc generally choosing to keep said discussions internal and private with the business letting them fix things. At this point I've got nothing left. I originally chose Karl Ivester and New England Shutter Mills because of all their good reviews and positive experiences from other homeowners and businesses, but it has been anything but for my home. Sure if you'd like dozens of apologies for dropping the ball when Karl feels like getting around to you he will be happy apologize. However apologies only go so far when you're still waiting for product you paid for to be installed, and when the installation that has been completed was done poorly. In fact when Karl came to re-inspect original install he pointed out things I wasn't even upset about that he said were not to their standards. Well I don't know where the standards are for communication and getting things done, but they aren't there either. Like I said I have dozens of emails back and forth explaining many excuses as to why the job hasn't been completed, yet it is still not completed near 2 years later. Today was the latest example. After I spoke to Karl 3 weeks ago on Jan 18th he was supposed to follow up with email and show up on Jan 28th. You guessed it. No email, no show, but another apology for dropping the ball. His words. Also his words were to pick a new time for this Monday 2/4/19. After sending back a response you guessed it. No email, no text, no phone call, no show today. Very disappointed in the product quality; even more disappointed in the extreme lack of professionalism in making good when you know your work did not turn out as promised. Perhaps most discouraging is that as a business owner when you have an unhappy customer you should be the one reaching out trying to make it right by the customer. Instead in this scenario I am the one that has had to initiate contact at least 4 different times generally with large chunks of time passing in between to keep any lines of communication open in hope of rectifying the current incomplete job status. Also discouraging was that the installer knew the shutters weren't right from day one. I had been at home to let them in before work and in my process of getting ready came downstairs. You know when you enter a room and someone stops talking because they're discussing something they don't want you to hear? Yeah that was the installer talking with the owner Karl that morning. I should've known at that moment yet I waited to see how it would turn out, and this is why I am where I am with semi completed install of shutters that don't look right and if I take them out all my woodwork and trim has been damaged and will have to be fixed just to get back to where I was prior to install. I can send along photos of poor install and emails to anyone looking for elaboration. Also happy to update and / or remove this posting entirely if Karl and New England Shutter Mills can make good on their original contract and promise to qualify and customer service. Otherwise this is my only recourse at this point for a disheartening experience overall.

Just had a horrible experience with George. We had a blind that had a broken cord. According to…read moreGeorge, "anything with a cord can be fixed". A day after he picked up the blind, he called to say it couldn't be fixed, because he could not "compress it". George returned the blind damaged in two places. When I told him about it, he told me it was probably old and brittle and that he had to "force it". Why would he have to force a pleated cloth blind, regardless of the age!! When I told him I was disappointed, he made no apology. When I said I would let people know about his poor service, he said to me "Go ahead. What do I care?" Is this how consumers are treated today? George was rude and uncaring and I would NEVER recommend him or his company. An absolutely nasty man.

George was prompt, professional, and delivered everything as promised! We look forward to working…read morewith him again.

I've used Radiant Blind twice now for window treatment installations and Tim is still great. He's…read morefriendly easy to work with and everything came out exactly how I expected. Prices were more than reasonable too. I'd recommend Radiant Blind a thousand times over.

Tim came out today on one days notice to do some repair work on my vertical blinds. He was on time,…read morevery professional and friendly and completed the work in short order. I would highly recommend him if you need repair or replacement blinds

So disappointed Rebecca came to my house measured chatted for an hour & half on a Friday said she…read morewould have estimate ready following Mon or Tues. It has been 3 1/2 wks have sent numerous emails and have left messages on phone NO RESPONSE. Wanted to give her benefit of the doubt maybe a family crisis ECT. So before writing this review had friend call her as if she were interested in having curtains made,figured if she didn't respond to her maybe something was going on. However she responded within 24hrs. friend said I referred her ,her comment was I don't think we finished up. Not sure what that means but this person is soooo UNPROFESSIONAL, if she didn't want to do the job a simple text or call would have been the end of it, instead of being rude and keeping me from locating someone else. Would NEVER recommend her this is no way to run a business. Barbara MacKenzie Andover

From the owner: Custom Window Treatments by Rebecca specializes in Hunter Douglas Remote Control Products & Shuttersread more

Worked with David Brown in the Paint Department of the North Andover Store both to purchase paint…read moreand get some sample for a renovation. He was extremely helpful and had several good suggestions. Will definitely be returning.

I have always used this shop for shopping for paints for my home in the last 10 years. The price…read morewas reasonable. Recently, I went there to buy a quarter paint to paint some spots on my interior wall, and the shop charged me $37! This is a crazy price! Later, I went to Home Depot, and the quarter paint only costs $14. You can't justify a threefold price by any excuse. I will no longer buy paints from this shop; it is a total rip-off in the name of inflation.

Great job installing livingroom, kitchen & bedroom window blinds!…read moreGood prices & follow up was prompt when I called. I would definitely use them in the future and recommend them to friends & family.

Bought my curtains here for my upstairs 2 windows in the hall way, with their help I end up having…read more4 pieces. Using the leftover fabric to make 2 extra short curtains for my kitchen windows as well. They look absolutely adorable and function well in both places. My purpose was having something upstairs to keep some privacy but does't block the light. They look great. I was wandering inside for quite a while and didn't know Which piece to pick until the sweet lady introduced me this fabric. I like all my curtains a lot and for sure will come back next time. It took me a little bit over a week to get my stuff.

This is absolutely the best place to buy Hunter Douglas shades. I bought Hunter Douglas accordion…read moreshades 20 years ago from here and they're still in perfect condition. I just bought Hunter Douglas shades for my kitchen and couldn't be happier with the shades and service. The end caps on the valences shipped were the wrong color from Hunter. Curtain time was very responsive in getting them corrected. Paul, the designer from CurtainTime, helped me pick out the kitchen shades, and he was top notch and spot on. The shades are well worth the money as they are so well made and operate beautifully. Highly recommend this shop for any window treatment .

we always have so much fun and the staff is amazing. Product is great and they are not over pricedread more

Good operation. Good product. Better than competition. Definitely worthwhile. Highly recommendread more

I met with Nicole and ordered 2 shutters and 4 blinds. I never heard back from her again. I had to…read morecall multiple times to see when my products would be ready and they texted the date and time for installation since the shutters weren't ready. The gentleman who installed them was very professional although one of the blinds was incorrect so he said they'd have to come back with the new one. There was no follow up and again I had to call to see when the correct one would be arriving. Again installation was an automated text and it was installed, without any personal contact from the company. Then finally my shutters arrived and one was mis measured so it doesn't close properly. I've called with no response and then the appointment again was texted over. I didn't confirm the appt but I got a call on the day the person was installing to tell me he had arrived to see where I was. I called to let someone know how disappointed I was with the customer service a few weeks ago and have not heard back, and still have a shutter that doesn't fit. Incredible.

From the owner: Since its founding, we at Budget Blinds have proudly served the local community by offering high…read morequality and stylish window coverings for any occasion. Our goal is simple: to provide you with the best products and services in order to enrich your home environment. Our lavish selection of window treatments includes shutters, blinds, draperies, and shades. Regardless of the window's size or shape, you can rest assured Budget BlindS will have a customized window coverings solution ready for you. Call us today to schedule your free in-home consultation. We'll bring you the highest quality and most fashionable window coverings available today. We're looking forward to helping you beautify your home!