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    George T. Sanders

    5.0 (1 review)
    Open 7:00 am - 4:30 pm

    Services - George T. Sanders

    HVAC system repair

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    2 years ago

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    American Furniture Warehouse

    American Furniture Warehouse

    (579 reviews)

    $$

    I was visiting my uncles apartment in Phoenix in January and saw some bedside lamps I really liked…read more I found out they were sold at AFW, so when I got back home to Oregon I decided to reach out to see if they would be willing to ship some of the lamps to me. My mom also wanted the lamps, so it took about three weeks from when I first emailed and when I received the lamps. (I was pleasantly surprised they would ship them to me without spending the 8,000.00 shipping minimum) They shipped them to two separate addresses and they did research on the cheapest way to ship them. I really apprecieatd that. Once they shipped it only took about 2 days to get to my mom and 4 days to get to me. I worked with Tena from the Thornton Colorado store.

    Had a desk delivered and the technicians putting together did not put all the pieces on it. The…read moredesk wobbled. They hid the missing parts under my bed. The screws were stripped. I called American furniture and they sent a technician out a few days later to see if they can fix it. The technician was here for 20 minutes and made the call to get me a new desk delivered. He did not attempt to take the desk apart and put it together again. The company then sent me confirmation that they were exchanging the broken desk for a new one. A few days later the delivery people came back and at first tried to act like they were technicians inspecting. The desk to see if I actually needed a new one. I had to tell them the appointment was for an exchange pre my receipts. They brought the new desk up but instead tried to fix my old desk in a makeshift way and told me "there it works you don't need a new desk." Mind you, the missing parts are still not put on and the screws are still stripped. I asked the if they were refusing to deliver a new desk and they again stated "your desk works " and refused. And then walked out with the new desk and refused the delivery leaving me with a broken desk "that works" according to them. The makeshift fix they appplied isn't even correct. If I were to take this desk apart to move I would not be able to put it back together. Both of the delivery people (a white and black guy) were some of the most incompetent and rude criminals I've ever encountered in all my years of having definitive delivered. They both refused to give me their names. I had to call the store and actually ask if these guys worked for them and whether I should call the authorities or not. I still don't know. But they portrayed themselves as American furniture employees but who even knows. I will be seeking all available remedies if this does not get resolved. Hoping the company can fix this but regardless this is some of the worst customer service I have ever encountered. Who knows if these delivery folks were just rouge or if this is an overall company strategy to swindle documented returns and exchanges due to company error Be careful.

    George T. Sanders - buildingsupplies - Updated May 2026

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