I moved into my new place a few months back, and received a coupon for services from All Speed…read moreamidst a bundle of other ads. I needed to get my brakes changed, and their prices were reasonable, so I went. I had all my pads changed, and because the previous owner of the vehicle was negligent, had all my rotors turned. Everything seemed fine, but the next day, I noticed a squeaking sound. I figured it would go away once the pads were broken in, but it never did. Finally, I called All Speed, and they told me to bring the car in.
As soon as I get there, we take it around the block, and it happens to be the one time that they stop squeaking. Fine. It started again the next day, so I brought it back in. I took his repairman around the block, listened to the noises, but the repairman claimed that he heard nothing. I didn't know if he was lying, or just plain hard-of-hearing, but I was irritated. The owner agreed to go around the block with me, the brakes made noise, and he also said he heard nothing. Now I've had friends comment on the noise before, so I know I wasn't imagining it. At this point, I was irate. He agreed to go around the block one more time, and I even pointed out the noise, but the owner still claimed he heard nothing.
They could see that I was fuming, so they agreed to manually check the brakes, just so they could prove me wrong. When they finally did, they found something that shouldn't have been there. I understand that everyone makes mistakes, that's fine, but fix them when you do. The owner came back and said that there was indeed something there that shouldn't have been, and he didn't know how it got there. It was obviously from negligence of when they had changed the pads before, but he wouldn't take responsibility for the mistake.
I understand, he may have been fearful of a lawsuit or something, but take responsibility for your mistakes. Don't tell me you can't hear a noise simply because you don't want to fix it.
