They were amazing. Our needs for equipment was urgent. They made arrangements that afternoon. Very…read morefast. Everyone was exceptional. Highly recommend.

THEY BROUGHT OUR FAMILY TOGETHER. After many years of living with a slowly progressing cancer, the…read moretime had come when the pain became unbearable for my father, a Veteran. His quality of life was quickly diminishing. The intermittent visits to the pain clinic were not helping and the bumpy car rides were just torture. I knew that I had to convince my father to change his plans for additional chemotherapy/radiation treatments which likely would have further eroded his quality of life. After speaking with his doctor alongside my mother, we decided the best thing to do would be to engage hospice. KINDRED HOSPICE TO THE RESCUE. My father was afraid of the word hospice and what it meant. He knew that he wanted to stay at home and that he wanted for me (his son) to provide care for him. I called Kindred Hospice on a day when he was in great pain and asked them to explain to him what hospice care meant. Krystal Wall was the representative who took our call and explained everything to us. She was so compassionate and allayed any concerns that he had in regards to whether the business might take his home or property. Krystal explained that hospice care is a benefit that is paid for through our Medicare contributions. She also explained that the Kindred Healthcare Team would work to get his pain under control restoring some quality of life. KINDRED HOSPICE TOOK CARE OF EVERYTHING. The very next day after speaking with Krystal, The Kindred Hospice Team was at our doorstep. They are amazing and fast! Immediately, they assessed my father and his medications. They got his pain under control within a couple of days. On the same day of their initial visit, they had our home swarming with kind people who set us up for success with all of the tools (including a hospital bed, oxygen, wheel chair, and walker) necessary for providing excellent care to my father. KINDRED HOSPICE TAUGHT ME HOW TO PROVIDE 24 HOUR CARE. The task of caring for my father was daunting, however The Kindred Hospice Team showed me how to provide good health care myself, including what kinds of changes to look for and report. They also showed me how to bathe an immobile large person, assist with moving and repositioning, and provide wound care. When my father fell late one evening, I called Kindred Hospice and their response was immediate. Within 30 minutes I had the fire department lift assist unit in the home and within an hour, a hospice nurse was at bedside evaluating my father's condition. The very next day, we had a remote x-ray unit taking x-ray images to make sure there was no serious bone breakage. This kind of care and response was comforting. KINDRED BROUGHT US PEACE. Their social worker, Sandy Ellis, spent much time with our family as did all of our assigned healthcare team and they became a part of our family. Everyone was attentive, professional, and held our hands as a family while we transitioned through the end of life process. They helped us to understand the many emotions that flooded through our household during the final months of my father's passing. I will forever be grateful to them for their kindness and compassion. If your loved one has concerns with the idea of hospice like my father did, please act sooner rather than later. Kindred Hospice quickly got my father's pain under control and gave my family so much quality time with my dad where we thought there was none. May you all be blessed by such caring people during such a dark and painful moment in your lives. I would like to personally thank the members of our EXCELLENT care team, Amber Mertz, RN, Millicent (Millie) Stockard, CNA, Sandra (Sandy) Ellis, Social Worker, and Chaplain Bruce Mercer. My father loved all of them as do we all.

Interim Home Health Care took care of my mother and they took excellent care of her. Her PT Bill…read moreCrawford was the best, very knowledgeable. She had made great Improvement. She loved all staff that cared for her. (Rick LVN and Lil RN). would recommend this company to anyone needing any kind of services.

I noticed my first review disappeared wonder how that happened. I requested their services for my…read morewife after she came home from major surgery. They said they would send someone the next day. No one showed up when I called to ask why I was told my daughter told them we didn't need them. Funny my sister-in-law and I were home all day and no one showed up. My daughter was at work all day, so they lied.

There were some communication issues when scheduling but overall we were happy with the care my mom…read morereceived from this agency. A relative was using another agency during the same time period and Bluebonnet seemed much more responsive and professional. My mom was especially impressed with her physical therapist, June.

My grandmother was sent from an Austin hospital to my moms house in Marble Falls to to in house…read morehospice. We have had an awful experience with the hospice company we are using, so in a panic I looked up local hospice options in Marble Falls this morning. Deborah at New Century was so kind to spend time with me on the phone, hear our concerns and give us some direction as to how to keep my grandmother more comfortable while we waited on our hospice company to return our call. She then had a nurse call me as a follow up, who told me to call her any time day or night with questions. And all this was out of the kindness of their hearts as it seems it may be too late to make a shift in hospice companies due to how rapidly my grandmother is declining. Our family wishes we would have looked up local companies ourselves rather than following the hospital's lead. We would have gone with New Century if that had been the case. So if you're near this area and in the unfortunate need of hospice care, I would encourage you to consider New Century Hospice. Because if they were so kind to us, imagine how great they must be with patients and caregivers who are paying them!

To a certain extent, this review has haunted me. By that, I mean I've written it in my head…read moremultiple times in the middle of the night, I've started it over several times because it was not possible to include the names of each and every wonderful person and the service each of them provided and how they profoundly impacted the life of my family. There just aren't enough characters available in a review to tell you how important this service is or how each of us was changed by it. So for months it's been sitting in my drafts, but I finally decided to rewrite this review and try to make it as informational as possible. It started back in the hospital when the hospital arranged for us to talk to representatives from several hospices. Hospice Brazos Valley sent out a woman from the Bryan office who was lovely and respectful to my father and answered all my family's questions. She provided us with their book that ended up being a very useful guide that I read through several times, got our contact information and arrangements were made very quickly to have my father transferred back home by ambulance the next day. I was contacted by Wilbea Medical Equipment (through hospice), who came out and set up everything we needed before my father was discharged and trained me on how to use all the medical equipment. They were also patient as I took notes and repeated things so I could also train my other family members in how to operate the equipment as well. Honestly, they thought of everything. Several hours after my father was home, an intake nurse came and explained the process to us, made sure we had contact information, signs to post outside for having certain equipment and oxygen on site, another copy of their guide and literally went through every service and every question we could possibly have. My mother and I were also trained in how to administer medications we hadn't seen outside of the hospital before. We were given a schedule for nurses and home health aides to come out and care for my father and train us how to care for him between visits. As he rapidly declined, they quickly adapted to a more frequent schedule without us having to ask or advocate for his needs. They brought everything we needed as we needed it, including ways to administer medications when my father could no longer swallow. They were gentle with both my father and my family, and I do believe a community based organization like Hospice Brazos Valley has to be the definition of angels walking among us. This entire process didn't cost my family anything, which was hard to wrap my head around as everything had cost so much the prior 9 months. So it was fascinating to suddenly have supplies being provided if we ran low and not having to argue with offices over bills or coverage or make another run to Walgreens. The guide had so much information, I was glad to have my own copy to read in the middle of the night by my father's hospital bed. It included contact information for all their locations, a thorough breakdown of all the stages of hospice, how your loved one transitions and what each one means. It also contained a list of tasks to help get your loved one's affairs in orders, a page of local contacts for funeral homes, contact and explanations of home health aides and what they do, contacts for volunteers who could sit with your loved one if you had an appointment to attend, bereavement counselling and so much more. It was the most useful, tangible thing I held during the entirety of 2022 and I can't even explain to you how many resources I researched during that year once my father was diagnosed in early January. Their contact phone number handled everything, they even had stickers to put around the house so nobody would panic and not know who to call. When we had to first administer morphine, when we needed a message sent to a nurse, when we had a question about a service, it was the same number for all of it and the staff on the phone was equally as amazing as the staff that I dealt with in person. This included a middle of the night emergency we had, if we had needed a doctor or ambulance dispatched, and the first call when my father passed away. They did an excellent job preparing my family and I for each step as my father rapidly declined, and handled each of us very differently. I will never forget how kind they were to my mother or how many of my questions they answered privately because they could see the different needs each of us had. They really serviced my entire family, not just my father, in ways you cannot attach a cost to. The simple fact is, this was the most traumatic 9 days of my life. However, I can't think of a single thing Hospice Brazos Valley could have done differently to make it better, but I can definitely think of many, many ways they could have made it worse if they weren't so prepared and so compassionate. They earn every bit of these 5 stars and more.

Hospice Brazos Valley will always hold a very special place in my heart. I recently lost my father…read moreafter a long battle with cancer. During his last months of life, Hospice Brazos Valley tended to him at our home (Thank you, Kelly and Kalyn!). The care he received was excellent. The nurses were always respectful, efficient, kind, and prepared. They communicated well with each other, so nothing ever fell through the cracks. Hospitals could learn a lot from them. The day of my father's death, Kelly guided us through all that was necessary. I can't imagine what we would've done without her. I will forever be grateful for the care they gave my father and our family.

Tranquility's team was extremely professional and very compassionate. They told me what to expect…read moreevery step of the way - from the first phone call to the very end. All of their associates were excellent and were incredibly comforting all throughout the process but most especially in the hour of my mom's death. You will be happy you chose Tranquility to help you through one of the worst times of your life.

From the owner: Personalized touch - individual care plans that are not cookie cutter but meet an individual's…read morespecific needs. We educate and communicate with the individual, family, and caregivers to ensure appropriate, effective, and timely care. Quality care, Quality life - trained experts in providing pain relief, symptom management, and hospice care. Quality of life, proper care, and comfort are our main treatment goals. Emotional and Spiritual strength - regardless of religion or culture, we help all individuals find strength and contentment in their past life events, relationships, concerns of today, and thoughts of tomorrow.

Our hospice nurse was named Samantha (Red) and I'm so glad that she was there for us. She came to…read moresee us 4 days before my dad passed. She sat with him, talked with him and got to know him in the short time she was there. Samantha has the best bedside manner and answered all of our questions. She made my dad feel seen and safe. The day my dad passed she got to our home about an hour before he passed and was there talking with him and us. After he passed she stayed to clean him up and talked with us (and him) reassuring us all the way through. I appreciate her and all the things that she has done for our family. Another nurse I'd like to give recognition to is Rosie P. She was also there the day my dad passed (about 5 hours before) Rosie checked my dad fully, talked with him and gave great advice and instruction for my dad. These are 2 of the best nurses that I've encountered. Again, I appreciate them to the fullest. Thank yall for everything!

After several months of ever increasing and debilitating illness, I lost my brother. As the care…read moresituation became more than I and my wife could handle, we were referred to New Century Hospice. In my seventy six years on this earth. I never received a better referral. New Centuty Hospice nurses and staff were exceptional from day one. The care and counseling they provided to my brother was outstanding in every way. Not only did they care for my brother's needs but counseled and ministered to us as well. It still amazes me that there are such good people on this earth who would undertake such a daunting calling. May God continue his blessings upon them. Robert Jackson