I wish I could leave less stars. I had to make the appointment months in advance. When the day came, the cleaner did not show up within the allotted time that I was told. When I called the company hours after, they said that the cleaner had had to leave due to a family emergency. Fair enough. They rescheduled for the next day but once again did not show up. I never got a phone call or an email. This was through a Groupon so buyer beware! read more

When it was past time for the house cleaners to arrive, I called. First question they asked: "Is this for a Groupon?" Uh, no. "Sorry. Our car broke down. It will be another 2-3 hours," I was told. And they offered $10 off, which isn't Groupon-level, but seemed nice---until I found out their usual cost is already $20 below what they were charging me! How did I find out? Because after I waited even longer, I eventually called and cancelled---but the cleaners showed up to my house anyway later and gave me their price listing. Received one more call later on: "Thought this was for carpet cleaning. Sorry." What?! These folks need to get their act together. read more

Purchased a Groupon to try them out for a small job. Difficult to contact for an appointment, and when I did they said that Groupons were always scheduled last; they couldn't book me for six weeks. I took this slot anyway, and emailed them to confirm (twice before they replied). They never showed up. No call beforehand, no reply to my calls or emails. Did get a credit refund from Groupon, but it was a waste of time throughout. You have better options than these guys. read more

Sadly we have a horrible experience setting up the appointment but also with them fulfilling their commitment, being timely and polite. The customer service was atrocious at best; rude on the phone and lacked any desire to assist. On the third time we rescheduled they we late, when I called he said that we had to reschedule because of scheduling conflict. The day of our rescheduled appointment they were 2 1/2 hours late. What a waste of our time!!! read more

I bought their Groupon a few months back. They showed up today and did a fantastic job! My carpets look amazing and I am very happy with the level of service they gave me. I would highly recommend them. read more

I was incredibly happy with my service. Sad to see so many negative reviews on here Jovian the owner was punctual and went above and beyond what I expected. I will most definitely recommend him and have him back. read more

We saw the Gentle Green Cleaning company on Groupon yet was told we could not use the Groupon until late December; therefore we schedule without any discounts. Javon was very prompt the next day at 3pm however, we were not satisfied with the work because he did not get up all the stains. It seems they only use hot water! We called the same day,3 hours after the work was done and was told they will return the next day. No call or show, so we call Javon, and was given arrival window, yet the time pasted without a call again! When Javon answered our call we was told he has to get cleaning solution and will not be here today. Therefore, the next day came and went without a call. We called again and was told the cleaning system broke down and will not be at our house on Thursday and stated he will come on Friday at 3pm. Keep in Mind this company has already been paid for the work they did on Monday. Five days later we are still waiting for this company to show up to fix the problem which there website states 100% satisfaction guarantee Very unhappy with Gentle Green company they do not practice what they preach!!! read more

When you are given a 2-hour arrival window, you expect the service provider to arrive in that time frame, right, or let you know that they will be late? Not So with Gentle Green! Saturday's time: 11 am to 1 pm. I called them a few times in that time frame to get their estimate. At 11:25, I was told he would arrive in 25 minutes to an hour. At 1:35, I talked to him directly; his GPS wasn't working and he couldn't find my number to call me. But I had an appointment at 2 pm so we rescheduled to Sunday morning between 9 and 11 am. I was there before 9. He arrived about 12 pm. (I've moved out of this house so I was sitting on the floor reading a book most of that time.) He cleaned a bedroom and the downstairs family room; apparently did a deep clean and didn't charge me for it (I should hope not); was done in about 30 minutes. So if you want your carpet cleaned for cheap but don't mind waiting for 3 hours and having no idea when the technician will arrive, then use Gentle Green! read more

These guys were horrible. Called to get a quote, voicemail says to write and email for faster response. Sent email. called again later that day and talked to Jovann. Got a time scheduled, day came and went, called 3 times to see if they were coming finally got ahold of Jovann and they had an excuse as to why they couldn't come. Rescheduled for a few days later and they never showed up. Never called. nothing. We are done. read more

One star is far too generous. The worst customer service I have experienced in decades. Purchased on a Groupon. The woman in charge of appointments clearly hates her job as she is so rude. She accused me if being a liar (did this in an email to me) because I reported a conversation I had with another employee which this woman claims did not happen. So instead of trying to solve the issue she berates me in several emails... read more

First of all, they honored my Groupon when they did not have availability before the expiration. They did not have to do that and I really appreciated it. Jovan was great, my furniture looks really good and he was very personable. On a personal note, I was outside spreading melting salt and he offered to finish it. I was nervous about a possible slip and fall so this was greatly appreciated. read more

If only I could give this 0 stars....or negative stars would be even better. How in the world does this company stay in business? Like many of the others who have left reviews, I (stupidly) bought a Groupon for this service. I called to confirm our zip code was within their area and then scheduled an appointment. On the day of my cleaning I waited, and waited, and waited....but they never showed up. When I called, I was given an excuse they were having trouble with their equipment. So, I scheduled again. And, like the first time, I waited, waited, waited, and they never showed up. Not only did they not show up either time, they never even bothered to call. So, once again I called to complain and they HUNG UP ON ME! I am appalled and incredulous that, in this day and age, with so much competition, these irresponsible, unreliable, RUDE jerks have stayed in business. BUYER BEWARE of this disreputable business, unless you want to be fleeced as I and so many others have been. read more

I originally bought a Groupon for carpet cleaning which was $55 for 2 rooms and a hall up to 400 square feet and stairs would cost an extra $3.50 per stair on top of that. After calling Gentle Green they told me they couldn't get me in in the time frame I needed with the Groupon but said they could get me in without it sooner. They quoted me $89+tax for 2 large rooms, a hallway and 12 stairs - which is actually cheaper than it would have been with the Groupon! He was able to come out the next week and clean my carpet, showed up on time and did a great job. My basement carpet was to the point where I wanted to just replace it and it looks almost brand new. He also was able to get out the few cat puke stains I had upstairs. The only complaint I had was the stairs were pretty wet but I feel like that can't really be prevented considering the hand tools they use probably don't have as great of suction. I would gladly use Gentle Green again! read more