Worst place. 2 years ago I had 6 posts in my mouth for snap dentures. 3 have fallen out and the other 3 are so loose I can move them with my finger. And they hurt. To make things worse, the dentures they made me did not fit. I complained and basically was told to go away as the dentist that I saw had quit and no one else knew how to finish his work. Do NOT go there. You will be sorry. read more

Worst staff and dentist ever! Wouldn't even go there. They don't care about your needs, they just want you and out and overcharge insurance

The appointments I had were by far the worst I've ever had. Most of the staff were kind to me, but the dentist... I can't remember her name, but she will be in my nightmares for years to come. She didn't properly numb my mouth up for bad teeth to be pulled, to the point that I was in so much pain I almost punched her. I am not exaggerating, and I swear on my grandfather's grave that I am not lying. AVOID THIS PLACE AT ALL COSTS. read more

HANDS DOWN!!! the dentist lady here, is literally GARBAGE, she so called fixed, my teeth for it to break 30 days later, and her only response was, Oh I told you that, that could happen. like what, where is this ever a normal RESPONSE!!! be careful and sure to always check reviews..........:( read more

First let me say, my dental journey was no easy job. But the condition of my teeth when I came to them, they did everything to accommodate me and set me on the journey to restore my smile. They always ensured I wasn't in pain, and if I was accommodated me coming in to get the help I needed between the stages of my restoration. When I started I had maybe 4 teeth on the bottom which were barley intact and 6 on top that were just chunks of what used to be teeth. I now have a full mouth of teeth, no more pain and a confident smile to boot. And those bottom teeth, they were able to save them after we had to remove the chunks of teeth left on the top. I really wish I had taken a before picture to show you how much of a turn around they brought me on. Now I will say, sometimes wait times are a little longer than desired for denture stuff to be completed, or distance between appointments. But when they are giving you their all, and ensuring that you as the patient receives the best long term outcome, that wait really doesn't matter any more. I now bring my children and husband here. And will forever recommend everyone I know to this place. read more

Gentle Dentistry - The new smile - Oral Surgeons Near Me - New Hope, Minnesota

They never answer the phones and they're not understanding to special needs persons. They suck at communication and they like to argue. The dentists are rude. The one star is because I can't post without one. read more

I have had a very hard time locating a dentist. A gf sends her boys here and I asked for the info. I called immediately to schedule an appointment and I wasn't bombarded with rude questions, per previous experiences I've Yelped about from other dental offices, but was treated well via phone. Service: Everyone was pleasant & professional and personable, even at 640am, which was my scheduled time to arrive as a new patient. Even the dentist was honest about details provided, gave me options to work with, verses only providing me solutions that would benefit his pocket. I really appreciated that the most, right along with the great customer service. Ambiance: New looking building/complex in New Hope, off of Quebec and 42nd Street, right across from a liquor store that's on the corner. Everything was tidy & decorated for the holidays. Christmas music playing to set the armosphere. I'm glad to have found an awesome dentist. read more

Gentle Dentistry - Business card of my dentist - Oral Surgeons Near Me - New Hope, Minnesota

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Not sure how this office is still seeing patients. They run people through their office like cattle, then temporarily cover tooth problems only to have them resurface later costing more money. They take state insurance and that is why they pack people in their waiting rooms. Do yourself a favor and save your money for a REAL dentist! read more

Horrific experience here... They were anything but gentle (ironically) during my check-up/cleaning. Went back to get fillings done and the work they put in on them was noticeably shoddy. One filling is insanely uncomfortable now, and the other wasn't smoothed out/contoured properly with my tooth... After this experience, I never wanted to go to the dentist again! However, after 2 years, I finally found a new clinic and went in. The new clinic couldn't get my X-Rays from Gentle Dentistry because I (apparently) was never a patient and they have to records for me now... Soooo, if that's the case, can I have my money back? I mean... That seems fair. If I was never a patient, I shouldn't have ever paid the bill (which I still have copies of), and I shouldn't still be getting appointment reminders to come back in... Right? read more

Just started going there will be able to give a better review in a few weeks. But they did such a beautiful job on my cousin I am trying them read more

Terrible customer service. They do not explain their cancelation policy over the phone when you reschedule, and then treat you with huge disrespect on the phone when you get frustrated about it. I will absolutely not be going back. ---- not to mention, the fillings they've done for me over the last year, still hurt to eat and floss. 10/10 do not recommend! (New Hope MN, Quebec location) read more

I called in to state that one of my fillings was feeling off (less filled when my tooth touches it, a little more sensitive). Gentle Dentistry told me to come in and if it was done within a year they would fix it. I then started that I was coming from a distance and told them which tooth and they said to come in. After waiting for over 20 minutes in the lobby, I was led to the back where the Dental Assistant listened to my comments and took an X-ray. Five minutes later, a rude woman from the front desk came back and said I need to pay to hear the results and that the tooth wasn't covered. It was done at this office, it was a poor job and they wouldn't even tell me what to expect or explain the X-ray they took??? I left totally let down with no answers, so I bought a groupon elsewhere (much closer to home) and got in the same day for a cleaning and they told me in 5 minutes what Gentler Dentistry wanted me to pay $140 for... Why couldn't Gentle Dentistry just say that? Scammers, that's why. The new dentist also said I didn't need some of the work Gentle Dentistry said I did. Now I'm also nervous that they did unnecessary work to begin with. Trust is gone. Never going back. read more

I LOVE LOVE LOVE this place! No pain and super sweet and professional staff! Hai is a miracle worker and he even did a whole mouth deep cleaning with no novocaine and it was painless!!! Been my place for years and will continue to be. Highly recommend!!!! read more

Very good to their clients and patient with children, even in the waiting room. This office is up front in billing and tries to accommodate those with great insurance and state insurance all the same. read more

Very bad clinic. My prosthesis were broken after two months. Money did not want to return.

Update** This is i believe only my third time writing a review rather it was good or bad so i apologize for how it reads. Any way i was contact by Gentle Dentistry (Kristen) to be exact and she listened to me to get a understanding of what happened. Like i said from the beginning it is my bill and i know it needed to be paid I just wasn't aware that if i didn't go get change because the front desk didn't have any that day it would have ended up in collection 10 days later. That impact on me right now at the height of trying to buy a home would be so stressful. Well she informed me of some key information that moving forward i will pay better attention to as well and set my account straight. I am very thankful of someone there being willing to listen to me and make a reasonable decision. There was training points on their end and mine. I pray moving forward i continue to experience the customer service that i received from her. I am not unrealistic in believing companies are going to be perfect. I do not fuse over things often i pride myself on not being a hard customer we are all human and mistakes happen. I thank them for treating me like my situation mattered. read more