I was under the spell of Bowman Dental being a client focused practice, which was accommodating…read morewith those with dentist anxiety/white coat syndrome. When I started with them a few years ago, I was so happy to have found them after a bad experience with a Keene dentist. Plus, they were preferred providers with my dental insurance (they since have stopped being preferred providers with any insurance - ouch!). I have crowns and grind and clench. I wear a night guard. I do not eat chewy or hard things, searched and researched a toothpaste that wouldn't erode the crown's surfaces, I even brush for 2 minutes twice a day (I actually time it).
Then I had a couple of teeth (crowns) break - front teeth - just suddenly I felt an object in my mouth, then another. Fortunately, I didn't swallow them!
I didn't see my usual dentist. I saw some guy I didn't know, rushed me, and did not take into account my anxiety. I needed a partial, and the partial was a catastrophe. I was never given an opportunity to have a say in color. What I received was a partial that made it look as if those teeth were rotting and one of the "teeth" on it was crooked. I brought up the crooked tooth, and was told "it has to be like that."
It took time, but I went back with my complaints and worked with my usual dentist. They were going to re-do the partial. It took 6 weeks to get it. It was lovely. The color we chose matched my teeth, the crooked "tooth" was straightened. Nice, yes? After 4 days, the partial broke. I went back, and was told "there is nothing we can do." I paid a lot for that dental appliance, and first, it was hideous, then beautiful, and then broke within a few days. Nothing they could do! I walked out in shock. Once in my car, I was so angry that I was shaking. Did I go back in? No. I have a valid, real condition regarding anxiety and medical practitioners. I was unable to go in. I will do something about such callous care - write reviews, and write to Bowman with photos. Frankly, I am traumatized by the whole mess.
I also think, in part, I received poor care, "unable to do", because I was looking into going to another dentist - a practice that is a preferred provider with my insurance. I was still going to Bowman, because of the issues we were already in the middle of. I'd already paid Bowman, and it was definitely more than $1,000 for the partial. Now, I have a really ugly partial, a "new partial that broke within days, and am looking at paying for the same partial with a different dentist.
Bowman's practice has gone from caring about clients to making that cha-ching!
