I hadn't been to the dentist in 25 years (oops..) and was full of nerves going into my appt…read more Windham County Dental Center was the friendliest, most relaxed and competent medical environment I have ever been in. The dental assistant (not sure of her actual title) Mary was kind and funny and took alot of time with me. She did a series of X-rays efficiently and translated what we were seeing; mostly good news thankfully. Dr Ruhle the dentist and she worked together to make a plan over the coming year and then I had a teeth cleaning. It was actually a fun and inspiring visit. It felt like all of the patients, dentists and workers were all in a village together. I would recommend it to anyone.

Wonderful experience! Had a teeth cleaning done yesterday and the staff were great working with me…read moreand making me feel comfortable. After not going to the dentist in some time I wasn't sure what to expect, but now my teeth look much cleaner and they feel better too. I'll be going back for another appt soon. Highly recommend!

The people here are very nice but I find it very unprofessional when the hygienist or dentist and…read morethe assistant carry on a complete, personal conversation while working on my teeth.

Okay, so an update to my review. I went for my (ahem) yearly check up a few weeks ago, and as…read moreusual, the staff were all very nice and helpful. The oral hygienist took my x-rays and did the cleaning, as usual. But then she said, "Let me see if the doctor has time to see you today." Huh? And apparently he didn't. I was told that she thought my teeth were fine, but he'd look over the x-rays and give me a call if he needed to. Um. Okay. I'm not knocking the oral hygienist's skill or experience, but I made an appointment to see a dentist and I paid to see a dentist ... and I did not see said dentist. How can he be "too busy" to see a patient on the day the patient's scheduled? It's as if I went to the eye doctor and was told by the tech that my vision was still really good with my current glasses, so the optometrist wouldn't need to see me that day. It felt very weird.

Dr Gunatra was superb, thoughtful, caring and insightful; I have seen her husband since; he is…read morehurried, brisque and has the personality of a tapeworm!. Office staff and hygienists are superb. Bring your wife back and go on vacation for a year!!! Meanwhile, AVOID this practice. I am now.

I went here for about two years with consistent appointments. I'm a single mom. One day I thought…read moremy son had a dental appt so I picked him up from school and went to his pediatric practice, then realized when I got there it was actually my appointment so I called during my appointment time to tell them my mistake and and I was so sorry. I had never missed any appointments there before. At the next appointment, I go to leave and they said please check out you have a bill. I went to the window and they said they are charging me a $100 missed appointment fee. I said but I made a mistake, this was my first missed appointment, I accidentally had it down as my son's appointment, I would never intentionally miss an appointment and I called during my appointment time to let you know I made a mistake. I asked for the office manager to review the charge. Then I start getting texts from them saying I still owe $100. I called to talk to them about it and they wouldn't talk to me on the phone, said I had to come in to speak to them and they want to know the nature of why I want to come in. So I ended up having this half assed conversation with the girl at the desk continuing to put me on hold to talk to the dentist, then come back on the phone to tell me what the dentist said. I said, forget it, I'm not coming back there. They then sent the bill to a collections office. They clearly are not from VT because most VT business owners I know are compassionate people I would totally understand if it was my second missed appointment and charging for that but it wasn't. A little compassion goes a long way and that is something that is totally missing from this office. A weird vibe there overall. Very expensive. I do not recommend at all.

yeah... not good! Billing a missed appointment fee to a customer that has been with them for a…read morelong time and has spent tens of thousands there is unacceptable for me. I did get a reminder but it was a text one month earlier. I have no other texts or voice mails. I'm old and retired so a day or two before would have prevented this. I truly got only one notice according to my phone's voice and data history. Goodbye Brattleboro Dental Care.

When the tech has to repeatedly remind the dentist which tooth he is supposed to be working on its…read moretime to go somewhere else

They are easily the most expensive place you can go for a dentist in the area and the care is not…read moregreat. They WILL say you NEED very expensive care and you probably don't need it. People need to be warned about this place and please get a second opinion if they tell you that you need that really expensive gum deep clean that costs almost $2000 with really decent dental insurance (decent for dental insurance). As far as I can tell, they tell everyone they absolutely need that treatment. Not one person I know who went there has been told they don't need it. Those that go elsewhere are always told they don't need it by another dentist. When I went to a new dentist they said, "Yeah, you've got a lot of plaque, but we can fix this with more regular cleanings." And those cleanings are NOT nearly $2000 a pop. I also found that every service there is SO much more expensive than a non-chain, non-corporate dentist. You will pay easily twice as much for everything. They will sit with you and go over how much it is going to cost and they will be really nice and understanding about it. But those prices are insane and not normal for other dentists in the area- please know that going in. Please shop around. When I switched to Horizon down the street, my bills for some really extensive dental work went WAY WAY down. And the services aren't great at ASPEN either, and the people are really fake. I went there because I had a dental emergency and really needed a rather large filling. The dentist was polite at first, but she was really kind of rude when I was in the chair and I could tell she was just frustrated most of the time. I got a crown. The crown fell out twice, once when I was eating a caramel, but the second time, I was eating tuna salad. There are other things, like the Brattleboro location doesn't have a hygienist (they probably don't pay enough, I'm guessing their dentists are way underpaid as well.) They sent me to Keene to get that done, my appointment was for 1:00 and everyone there did not show up back from their lunch break when they close the entire office until 1:15. There were people waiting outside confused and they were just...rude about it.

Horrible experience. So understaffed and dentist ughh friendly abs hygienist good and nice but…read moreoverall place is a mess

This dentist office is great place to get your teeth cleaned and fixed. They are kind and gentle…read morepeople. I recommend that you go to this dentist office!

I' m Paul Ferris and I am writing this to let everyone know who reads this review that I have…read morefound the most wonderful Dentist, Dr. Neumeister, along with his staff that works with him. He is a person whom you can trust with your care he takes his time to understand and support your needs. I would not hesitate to recommend him to all my friends, neighbors, and family. SIncerely, Paul Ferris Bethel, VT

From the owner: General Dentistry - Dedicated to keeping our patients healthy for a lifetime!read more

Careless hygienist who caused unnecessary pain during cleaning including excruciating nerve pain…read morewith tool between teeth did not heed my request to be more gentle when I stopped her the first time. She continued in her roughneck fashion until I stopped her again, describing the pain she'd caused and left mid cleaning, holding my mouth in pain. Previously, I'd had my teeth cleaned twice a year for three years by their other hygienists with no problem. I will not go back to this office, nor do I recommend it. Additionally, their dentists are frequently replaced which is never a good sign. The current new assistant DDS is in office only on Mondays now. Receptionists don't last long either. BTW the practice photo (web stock pic?) is out of date, those guys aren't here anymore, if they ever were.

I've been going here with my family for 10+ years and I'm not sure what to make of it anymore…read more With Dr's Heydinger and Neumeister it was a 5* dentist office. Now there seems to be a revolving door of dentists and hygienists. The care seems OK, but not to the level that it was, and I wonder about a place that has so much turnover. I'm still going there for now, but I'm not sure I would recommend it the way I would have in the past.