I came here for take out and waited forever for my food order. I tried to place the order online so that it would be ready before I got there, but the website wouldn't let me place the order as online orders were disabled for some reason. The guy who took my order was very nice and helpful, so it went off to a good start. As I was waiting, the restaurant wasn't even busy and I had not seen any to-go orders being put out. I would see an order randomly come out as well, but very sporadically. It was as if they were only doing one order at a time. There was a girl working there in glasses that was all over the place, clearly flustered. She got mad about some customers that were rude to her so she came to the side to rant about it, but all in front of me and other customers. I understand when people are rude, but don't make a tantrum about it in front of everyone else. The whole time, I never got any update on my food until like 2 min before it was done. No estimate for how long it would take either. My food took over 30 min to be ready. I'm not coming here again. read more

The food was really good, and I really appreciated the freshness. We just want to say Thank You! read more

Genghis Grill - Asian Fusion Near Me - Arlington, Texas

So it's changed a bit since the last time I was here. Menu has poke bowls and other bowls you can just order from the menu. There is a bar. Pretty big space with lots of seating. Everyone is super friendly and helpful. Food was hot, fresh, and delicious read more

Never will I go here ever again! We were seated and then ignored while other people came in after us and their orders were taken! Deplorable service read more

Dear Genghis Grill Customer Relations, I am writing to express my disappointment with the service I received at your ( 4000 Five Points Blvd, Arlington, TX 76018) restaurant. On my recent visit, I ordered fried rice, which was cooked twice but still lacked seasoning and flavor. When I raised my concern, the General Manager (Brian Miranda) responded in a dismissive and unprofessional manner, which made the situation even more unpleasant. I'm quite because i was Afro American. We're packing my Leftover Up & he came to the table and said you can't take with you & he Threw it away, in a very mean tone. As a paying customer, I expect food that meets basic quality standards and respectful service when issues arise. Unfortunately, this experience fell short on both counts. I hope you will address this matter with the staff and management at this location to ensure better customer care in the future. read more

Customer service was on point. Food good as always. Cleanness is excellent. Nice atmosphere. read more

Genghis Grill - Asian Fusion Near Me - Arlington, Texas

I had forgotten about this place! Still yummy! Our server Acia was super sweet and very attentive! It was lunch time and still super fast and delicious! Quiet read more

The most appetizing part of the meal was the appetizers... the menu items were burnt l, over cooked and dry. Christian the server was i formative and attentive . We should have picked another place as we were the only people who sat in the restaurant to eat. If it were not for the appetizers the star count would be negative zero. read more

Exceptional experience and service. Kate was very knowledgeable and provided great service. The food was cooked to perfection and tasted amazing. read more

Great General Tsos!!! Trying the Chicken Teriyaki! Deliciousness. Yum yum eat'em up.....

The place is a rip off. Don't go. Way overpriced and we went during the lunch hour on a Friday. We were charged $24.99 each for a bowl of mediocre food. Not only will I never be back, but I will not be recommending it to others either. read more

The service was a 10/10. The food looks and smells amazing. Taste is exactly what I wafer my Friday night meal. read more

Genghis Grill - My first time trying this restaurant. Service was a 10/10. Food looks and smells goooood. - Asian Fusion Near Me - Arlington, Texas

Great food , great service im definitely coming back I really enjoyed the brownie dessert read more

We love this place and come here every time we are in Texas. Brian, I believe was the manager was amazing! Super helpful and worked with us! Made my birthday treat extra special! read more

This restaurant was absolutely terrible, first of all, the servers were extremely rude. When I sat in the booth it felt like I was sinking and I saw the cracks in the booth. When I went to go use the bathroom is smelled absolutely horrendous. I told the manager but he was too busy on his laptop to care about it. When I looked into the kitchen it was nasty. And after all that the food wasn't even that good. Overall a terrible experience I will not be coming back. read more

Lilly is awesome !!! Very attentive and such a sweet person. Food was yummy! Arlington location read more

3 stars because we enjoyed what we put together. Missing Stars due to chopped blanched broccoli stems for the broccoli option, black spotted basil, and not enough Udon noodles in the bowl. Pull the BS "Due to supply chain..." We all know that's not a thing anymore. You're prices have shot up and yet you go low rent on your customers. Don't kill off your company. read more

New to the area from Newport Beach in California. Bf moved her and I come in for 2 weeks monthly; we are always looking to check out new places to eat. This place is top notch. Immediately greeted and sat us. The staff is always cleaning and it's new, everything look fresh and vibrant! We were at another Mongolian Asian place last month / all you can eat and it was filthy disgusting - they had some red light over the meat and most are frozen! - major red flag! We are in the medical field - Must be the all you can eat offer at the other place. Anyways we enjoyed our dining experience HERE at Genghis! The bowl to pack up is pretty small but it was fun to see how much one can compact in there.. The regular size was more than enough to not be a glutton. They serve beer and cocktails too. We will be back. We like our guy server and after we picked our meat a lady came right after to clean the area.. lWe also saw another lady wiping the walls of the cooking area. We pay attention. Keep up the great work. read more

Genghis Grill - Nice portion on how you pack up your metal bowl they gave you then the staff stir fry them and put in these bowls according to size - Asian Fusion Near Me - Arlington, Texas

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Our service Arcacia, was great. It was my first time and it won't be our last. Food was delicious and restaurant was very clean.

I didn't care for the service what so ever, the food options are nice but it wasn't clean and organized as expected.

RIP GG. As a long time fan of GG, first enjoying them at the location near Composite Dr in Dallas way back in the early 2000s, the 2023 version is a tremendous disappointment. I'll start by saying the biggest disappointment is the things they have taken away. I always look forward to ordering their edamame appetizer, building my custom bowl with big thick slices of those fresh jalapenos and finishing it off with a stainless steel sauce bowl full of their peanut curry sauce, then grabbing a sauce bowl for peanuts and those little crunchy, thin fried noodles. All of those are gone. No more tasty edamame while my bowl is cooked. The diced jalapenos are so boring, so no real heat. In fact, I doubt they are fresh any longer. The peanut curry sauce is gone, as are the stainless sauce bowls, replaced by black plastic containers half the size. And, the finishing blow for me, the crunchy noodles and peanuts are no more. This is the best of the locations near me, with the one off Hwy 67 being the absolute worst. Even the newest one off the PGB tollway in Grand Prairie has been hit or miss the times I have been there. My 4-star rating is indicative of the service we received. Our waitress, Anastasia, was great, even though the lack of my favorite items really was a disappointment. I don't foresee myself going back, the loss of my favorite items, along with their new price point doesn't make me crave GG like I have in the past. A former raving fan. read more

My Server was Ryan he was awesome!!! Soooo, this was my first time here! Omg it's soooo good! I'll be back!

Ryan was an outstanding server, food was phenomenal! Company was spectacular. We cannot wait to visit again.

I love the concept of Genghis Grill (GG). It is one of my favorite chains. However, their (covid driven) forced change of filling-your-bowl-for-you, rather than you creating it yourself, has produced congestion, causing major slow downs. Correct staffing is the fix. It's still a great place, whether your a carnivore or want vegies for food, though expensive! All GG are not created equal. We came in at 1:30PM... saw up to 7 GG workers (out at one time). About 25% of the social distance tables were occupied, most customers were already eating. After we were seated, selected our bowl size and ordered drinks... we got in line, only to find just 1 GG person filling bowls. If that wasn't bad enough, when it was our turn, she stopped to restock most of the choices-on-the-line... 5+ minute wait. When we returned to the table, no drinks (really?). We finally got our drinks, but they went empty, having to get up, to request refills. I order 2 eggs with my bowl (an additional charge), when the bowl, came, no eggs! I had to chase down the server and request them. I was half done with my bowl, before I got my eggs. We were there on the weekend, and their 'lunch' discount was not available. Their prices (in my opinion) are high for stir-fry type of dining. The lunch discount makes the price somewhat tolerable, when the service is just okay... today it was not. You can always tell "how well" run a restaurant is, by; If and how many times a manager checks on you. Not only did a manager not check on us, the wait person was rarely seen, having to be chased down to get service. So far, I found the Frisco GG to be the best, followed by the Addison GG... we will likely skip this one, when in this area. read more

Allow me to state I am shocked by the low reviews! What's wrong with y'all? Relax, breathe! It's okay! Everyone is so polite we got what we ordered and food was so delicious. We ordered some chicken potstickers they are pure perfection crunchy but soft ready to be devoured. Followed by steak chicken fried rice DELICIOSOOOO read more

Yum, we really loved it Great food! Thank you very much Fresh choices We ate good food read more

A solid meal at a decent price. What more does one need to say? I've been coming here for years now.

This place is amazing! I definitely recommend going if you are near one! The service is absolutely amazing. 10/10 would recommend

Delicious healthy food made to order. Good selection of spices, vegetables, and meats!! Friendly service and they help you in making your food selections. Helped me to choose the hotter spices that I prefer. read more

Great fresh options and quick service! The steak and red pepper chicken are a couple of my favorite meat choices

Been wanting to try this place because I'm a carb girl .. and being Puerto Rican rice is my go to. I enjoyed the margarita better than the meal. The rice was hard. Meat and veggies were flavorful though. Service sucked (I'll blame it on the pandemic). Will give it one more try before I give up on it. read more

Genghis Grill - Asian Fusion Near Me - Arlington, Texas

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I'm so frustrated with Genghis Grill. They charge a dollar for eggs now, they tell you to scan your receipt in the app, but that doesn't work. The restaurant staff don't have a clue how to help you with the app to get credit toward rewards. Where are the crunchy condiments?! Bo nuts, chow mein noodles or other crunchy stuff. I have to admit this particular restaurant was cleaner than some other Genghis restaurants I have been to, but I'm really dissatisfied with changes genghis has made to the menu, pricing, the app, the employees and setup at the restaurants. Ambiance? Who cares? read more

I came in today with only a short window to get my food and eat. The waiter brought me the food. ( found out it was for a man that also received the wrong food and walked out). The waiter returned saying that the kitchen screwed up and that they needed me to go back through the line. I did not have time to do so...so no food for me. they did bring a bill to me for my wife's food. the manager never came out to check on the situation, nor was there any comp offered. I will not be returning and will tell all my friends to do the same. read more

Came in for a late evening meal. Had excellent food and service! Love the variety and efficiency.

Food was cooked perfectly and we had soooo much left over for the next night and it still tasted great.

The food is always so delicious and fresh! This is our first time to come to this location in Arlington and we had the most attentive and polite waitress. It was a great meal with great service, thanks! read more

Staff are the best of the best, literally make my day every time love these guys sm :)

My experience was awesome, the service was great. The food was awesome, the food area was clean. Everyone was friendly as always!!

Food has been ok but the service is abysmal. The last couple of times they have way overcooked the the bowls which makes the experience not so good. This was one of my very favorite places, however since 2020 the service has gone down hill and the food has gone down as well with them them charging more for it. It doesn't seem to be going any other way but down at this point. Hopefully if you decide to eat here your experience is better! read more

Great Service Love the staff fast and polite and always keep themselves busy! Shout out to Sabria very nice waitress read more

Genghis Grill - And menu is very organized? - Asian Fusion Near Me - Arlington, Texas