Thanks to Casey and to Jack for their excellent help in the purchase of my 2025 CRV exl!read more

My car buying experience at Valley Honda in Aurora was about as smooth and stress-free as it could…read morepossibly be. From start to finish, the entire process was straightforward, transparent, and professional. A special thank you to Derek Lee and Julie Olson, who were both incredibly helpful, courteous, and patient throughout the process. They made sure all of my questions were answered and truly went above and beyond to make the experience pleasant. I really appreciate the excellent customer service and would highly recommend Valley Honda to anyone looking to purchase a vehicle. Thank you again!

Today I came in and searched to trade my car and buy a new car and I was met with Dion and he…read morehelped me out so much. This place was quick and easy and I highly recommend anybody looking to trade in in a car and get a new car or used car !!!!come here!!!!! he will make the deal happen

I will never buy another Hyundai again. I took my 2017 Santa Fe Sport to Napleton's multiple times…read moreover the course of 2 years to get the engine burn issue addressed. Each time required multiple back-forths and testing only to be told on the final testing that the issue was magically fixed despite this being a known issue for this model of Hyundai cars that can only be fixed by an engine replacement. Well, on Thanksgiving day (literally) while driving across the state my engine bricked due to said oil issue. Of course when the issue was first raised my car was at 80K miles and within warranty. When the car died it was at 110K and outside of warranty. Shameful. Hyundai and Napleton's lost a customer forever and earned some serious negative word of mouth to all who are listening!

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

I highly don't recommend this location 4000 Ogden. I worked with someone great but this location…read moreprovided the worse service ever. I put a down payment on a vehicle to hold it a week before I picked it up. When I picked it up and got it home the car already had issues so I had to take it back. A random lady from the place called me to tell me the car was ready to be picked it but she couldn't even explain to me what was wrong with the car told me that's not her department. They gave me a loner car on full tank and i gave them my car on half i returned they car back full tank and they returned my car back on E don't know how that was fair and the lady again told me that's not her department i hate the experience i went through with this enterprise.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.

After being "in the hunt" and navigating disappointing experiences with at least seven different…read moredealerships--including two other major BMW locations--I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority--not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you're tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes--the new BMW M340i is absolutely fantastic. Thank you again to the whole team.

I have leased several vehicles through Bill Jacobs BMW. My last transaction was with Joey for my…read morelease buyout. Joey was attentive and professional and made me feel like I was a valued customer. When I look to purchase my next vehicle, I will definitely reach out to Joey and the Bill Jacobs team. PS. They should really think about letting me build a vehicle that can go in the inventory at Bill Jacobs.

I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

Gabi was outstanding! She made the process smooth, professional & stress free…read more Th entire team exceeded my expectations. I would definitely purchase from Gabi in the future & recommend Acura of Naperville.

LIARS THIEVES…read more MASTERS OF MISDIRECTION SCANDALOUS BUYER BEWARE ... Please read all the reviews ... The constant reoccurring complaints. This place is a embarrassment to the quality Acura brand Out of state buyers are the largest group of consumers who are being strategically marketed against They (Advantage Acura) quote a rock bottom unbelievable price on a CERTIFIED VEHICLE.. customers jump in planes to hurry in to secure the deal of a life time only to arrive and discover their dream deal is turning into a NIGHTMARE The price just got raised $2500 - $2800 extra for the certification CPO which they were told was included !! Funny thing is the payment they were quoted before flying out to Naperville was correct !! How does the payment match but the price went up almost $3000.00 In my opinion.... buying from here is a costly mistake It's called PAYMENT PADDING .

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

I wish I could give no stars. Horrible customer service. My brand new car was given to me with…read moreengine light on and I was told to drive it a couple hundred miles and it'll go away. Lo and behold it didn't. It needed a part. It was in service the same week I purchased it. When I got my car back... 2 weeks later the engine light was back on. The air doesn't work. The car play works when it wants. Same for radio. It rolls backwards at the light once I take my foot off of break. Josh did absolutely nothing to alleviate the issue. The same issues still persist and every time I pick it up from service the engine light is cleared but like I said the same issues persist. This is clearly a lemon. The engine is horrible. The car struggles to accelerate. It stutters. I can go on and on. My screen glitches and blinks on and off. My mom also just bought a Mercedes and it's needed service about 5 times. Same for my friend. We all agree we will never lease again with Mercedes. I have the GLE 350 for reference. 0/10. Oh and my sales person Anna Maria was nice before getting the sale but after getting the sale acted like I was a burden and like my complaint is not valid. Yes, she acknowledged my concerns but had a very hands off approach. It took weeks to even get responses from upper management. I'm going to report this to BBB and to whoever else I need to. I won't accept this. Not for 1600 dollars a month.

bought an Alfa Romeo 4c unseen and had it shipped from Chicago to Palm Springs, CA. Rakan, the…read moresalesman, is the epitome of professionalism, personable, attentive and prompt in answering questions and queries. Would buy a car from him anytime! Unfortunately, management is the epitome of used car sales sleaziness. Dishonest, lying and evasive. Very unfortunate

If I could give a zero rating, I would. Buyers BEWARE of this dealership. I cannot stress this…read moreenough. I had a horrible experience with this dealership. I paid cash for pre-owned Mercedes, travelled from Colorado to Aurora, IL for pick up. The Mercedes had major suspension malfunctions, oil issues and unsafe tires. Within 48 hours of purchase, I returned the Mercedes to Motor Cars Mitsubishi and flew home. I still have not received a refund of my money. They will not respond to any of my attempts to contact them. I discovered that this dealership was purchased by Motor Cars, Inc. in January, 2026, so any reviews for a time period before the purchase are reviews for the prior owner. FYI: Motor Cars, Inc. also owns Auto Mall of Springfield and there are sooooo many lawsuits against them for bad acts and deceptive practices. If you are considering purchasing a vehicle from this dealership, you should also review Auto Mall of Springfield in your due diligence.

I live in St. Charles, so I was originally going to purchase my Audi A5 from the St. Charles…read morelocation, however, I was disappointed with how they treated me recently so I took a ride to Audi in Naperville to see what they can offer. I was blown away with the service from the moment I called them. I worked with Joe in the sales department and Joe was exceptional to work with. He answered all of my questions and I did not feel rushed throughout the process. He was also very good at texting me with updates about the specific car I was leaning towards. All of the folks at Audi in Naperville were a pleasure to do business with and they have my business going forward. The gentlemen in the finance department was super friendly and helpful as well. Very happy with giving them my business.

After visiting several luxury dealerships while searching for my next vehicle, my experience at…read moreAudi completely stood apart. Working with Mitch Massaro made the entire process feel effortless. What I appreciated most was the professionalism and discretion. There was never any sales pressure -- just clear communication, responsiveness, and a strong understanding of both the vehicle lineup and what matters to clients investing in a premium car. Small details that are often overlooked were handled proactively, which made the experience feel polished from start to finish. Mitchell was organized, prepared, and respectful of my schedule, which I value tremendously. The delivery experience itself felt personalized and genuinely high-end. It's rare to find someone in automotive sales who combines product knowledge with this level of customer service. I would absolutely return for future purchases and would recommend asking specifically for Mitch Massaro if you're considering an Audi.