My mother and I, who know next to nothing about cars, bought a used vehicle with Daniel Ramirez and…read morehad a GREAT experience! Daniel was gentle with my mom, who drives slowly on test drives and wanted to take her time looking at a vehicle. He was positive, knowledgeable, and answered our questions. He treated both of us with respect even though my mom was the one making the purchase. We did not once feel pressured, which is very important to us. We negotiated the sale with Julie Olson, who was fair, positive, and very respectful. We had a good experience with the finance department as well. Going into the car buying process, we were wary of slimy sales tactics and dishonest dealerships. We went to Valley Honda for its great reviews and were not disappointed. I rarely write reviews, but Daniel deserves one! Everyone at Valley Honda was wonderful and we are so thankful for Daniel and this dealership.

Oil light came on and went to VALLEY HONDA for service. Holly, (Service Writer) was textbook…read more"SERVICE". She blew me away with her courteous, informative, and expedient handling of my needs. I was in and out in under 90 minutes with a freshly washed car. Highly recommended!

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

Alyssa is the best, she made the car buying process so easy and convenient. I highly recommend her!read more

Just tried to call in for a CARFAX of all things for an old vehicle we purchased back in 2005 and…read morethe GSM gave me the run around on how he didn't "feel comfortable" and proceeded to call me a liar and down played everything I said. After I asked to speak with his director he then told me none of them were in which I know is BS because I'm an active advisor and I know someone from management is always present. Thankfully I was able to call Joe Rizza Ford in Tinley Park and they were able to provide me with what I was looking for... STAY AWAY FROM THIS PLACE and watch out for that LYING POS crooked GSM.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every…read moreexpectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!!

Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

I had such a great experience with John at Advantage Acura! I originally came in at the beginning…read moreof the month just to test drive the ADX, and I remember how genuinely excited John was about the car. His excitement honestly made me even more excited about it! When I came back later in the month and decided to buy, I was so happy to work with him again. He was super nice, patient, easy to talk to, and never made me feel pressured. He also worked with me to get a really good deal, which I appreciated so much. Buying a new car is a big decision, but John made the whole experience fun and easy. I absolutely love my new ADX and I'm so happy I went with it. Thank you again, John!

I reached out to Advantage last Saturday to get numbers on a 2026 Acura ADX…read more I dealt with this dealership a few years back when I bought an Acura TL from them. I called to get numbers on an ADX. I was advised numbers aren't given via email, due to competition. That's fine, the Internet Sales lady assured me a call back within a half hour with numbers. Hours passed and I had to get the deal done that day. Long story short, I ended up getting a steal of a deal at a competing dealership that had the respect to call me back, as promised. My suggestion: Do not waste your time with Advantage. They will not show you the respect you deserve. Your time is best allocated to a dealer that is responsive and respectful. You'd think after already buying a car from them they'd make it a priority to make a sale to a repeat customer. It's safe to say, we will never consider Advantage for sales or service. They lack the ability to respect the customer and their time. Pro Tip: Almost every dealer in the Chicagoland area will crush their advertised leasing rates. I experienced this first hand on Saturday. They do not show respect and are not competitive. Take your hard earned money elsewhere where you'll get a competitive deal and the respect you deserve when spending your money.

Ana-Maria is truly the best!!! Great customer service and was very helpful with selecting our new…read moreride. Thank you Mercedes-Benz and Ana-Maria!

We worked with Elena Gicheva and Mark Ortiz in sales, and Liz Aguirre completed the sale and…read moreprocess. They answered all my questions, and located a car with the features we were looking for. The whole team was very professional, helpful and made the purchase seamless and enjoyable.

bought an Alfa Romeo 4c unseen and had it shipped from Chicago to Palm Springs, CA. Rakan, the…read moresalesman, is the epitome of professionalism, personable, attentive and prompt in answering questions and queries. Would buy a car from him anytime! Unfortunately, management is the epitome of used car sales sleaziness. Dishonest, lying and evasive. Very unfortunate

Extremely predatory sales team. Could not reach an agreement on a vehicle without all their "added…read morepackages and options" that ballooned the cost to more than double the amount advertised for the vehicle. From $26k to $68k. Was told this was due to APR rate, but I find that hard to believe. Do not recommend.

Ricky provided me great service in selecting my brand new Audi S5!…read moreHighly recommend Ricky and greatly appreciated his low pressure approach and patience

My first and only experience resulted in paying for a 2025 premium vehicle protection plan only to…read morefind out it does not cover the maintenance as outlined in the contract. I strongly recommend you have a lawyer review all and any paperwork from Audi Naperville/Napleton.