Oxmoor Hyundai did an excellent job helping me buy my new car! Special thanks to Christian for all…read morethe help!

It has been over 7 months since I opened tickets, complaints, etc. on several features of my new…read more(under warranty) vehicle's infotainment and navigation systems. Still no response or resolution.

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more

Bought a 2025 X-5 which I designed with the help of William Hurst. It's a beautiful vehicle, and…read moreit came within 2 weeks. Wow, such a smooth experience even though my resides address is Montana!. Perfect service by salesperson William Hurst, even though he had to change his mobile phone number in the midst of the process. William is always a phone call or text away when I have a question - Perfect service - he's the best.

It all starts with rainbows and candy, right? Purchased a one-year-old car of my dreams. I traded…read morein my luxury automobile. I haggled just enough to feel like I was getting a little respect but not so much that it would be exhausting. I purchased it over the phone with salesman Chris Pike. I drove from South Bend IN to Louisville the next day to fill out the paperwork and swap the cars. Easy-peasy, right? In filling out all the documentation, we annotated that the car did not have the full new owner's manual with digital systems booklet and leather binder. We added this to the "Dealer Owes Buyer" form. After one month, I reached out to Chris by text to check on the status of the manual. He reports that it was ordered through the Parts Department. Two and a half weeks later, I inquired again. He then reports that there was an error in ordering it, and it's on the way to my house. Two and a half weeks later, I inquired through the General Manager. Chris immediately replied that the Parts Department hadn't even made the order, and now it was personally being ordered and shipped to my house. Three weeks later, I contacted the owner, Adrian Miron, to inquire about the status. Crickets. This is no longer about $125. I'm the CEO of a very large nonprofit. This is now about the predatory behavior that these men exhibit. If they treat me - a middle-class guy - like crap, imagine how they treat the families who live paycheck-to-paycheck? Or families who've experienced a financial emergency. These monsters prey on the weak. It's time to stop rewarding companies like this with our business. This is not a personal grudge. It's about bad people. BUYER BEWARE!

Our salesman, Cambron was a delight to deal with. We are located outside the Louisville area so we…read morehandled the transaction over the phone. All the paperwork was prepared well in advance of our arrival. Everything was very transparent, easy to understand and hassle free. I HIGHLY RECOMMEND BOTH THIS DEALERSHIP AND CAMBRON. Definitely not a high pressure dealership whatsoever!!!!!!!

Bailey and Keith made my vehicle purchase an absolute pleasure. I would definitely buy from them…read moreagain. Thanks much!

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

Bought brand new 23 Sierra. I've had motor replaced 2 times with only 45k on it. Dash blew out…read more2nd day of ownership. Since last motor was replaced now service 4x4 light stays on and i keep taking it back to dealership only to be told they can't reproduce why light is coming on. now the Electronics warranty is about to expire they keep push me down the road till warranty runs out so they can charge me an arm a leg for warranty work...STAY AWAY FROM THE CON ARTISTS....THEY WILL STEAL YOUR HARD-EARNED MONEY FROM YOU AND HAVE A PARTY CELEBRATING YOUR LOSS AND THEIR GAIN. RUN FAR AWAY FROM THESE IDIOTS. THE WORLD IS FULL OF PEOPLE WHO DON'T KNOW WHAT THEY'RE DOING AND THEY ALL WORK AT BACHMAN.

Made an appointment to get my high country looked at. Dropped it off at 7:30. Finally got the hold…read moreof someone at 3pm and they said it hasn't been looked at and it won't be till tomorrow.. I said, I made an appointment.. the person told me that doesn't matter we look at them as they come in.. and the appointment is for you to talk to a technician not for them to look at it. Now who knows when they'll look at it.. could be tomorrow could be the next day. Most likely the issue won't be fixed and they'll charge me even though it's under warranty. Cause they just seem that shady. This isn't the first time I've gotten crap service from this place.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

Do not do your business here. I told them I was about to start my 2 1/2-hour drive to come look at…read morea car at 3 PM. I arrived at the dealership around 6 PM, only to be told the car had "just been put on hold right before I got there." When I asked for clarification, I was shown their own records, which clearly indicated the car had actually been placed on hold before I even left to make the drive. This directly contradicted what I was told in person. A simple and honest update would have prevented hours of wasted time. Instead, I was allowed to drive several hours based on information that turned out to be false. Chuck, if you're reading this, transparency matters. This experience felt misleading and extremely unprofessional, and it's the reason I would not recommend this dealership.

They are one of the most honest guys I have ever dealt with. My family has bought from them 4 cars…read moreand cars have never had any issues! They are very reliable.

You can't trust them, especially buying a vehicle. Everything I have ever bought from them. I've…read morehad to get repaired. Don't believe believe anything they tell you get it on tape because they'll come back later and say they never said that just a heads up.

the two gentlemen were absolutely amazing. I came not sure what was wrong with my car and they…read morehelped make sure it wasn't my battery or alternator. They were very informative and talked in a way that I (as someone with no car knowledge) could easily understand. I highly recommend them if you have battery concerns!!

Friendly and knowledgeable about whatever battery you may need. Great location and staff!read more