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    Generation Homes Northwest

    4.0 (4 reviews)
    Closed 12:00 pm - 5:00 PM

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    2 years ago

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    2 years ago

    Great company to build with. Excellent customer service. Will definitely build with them again!

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    2 years ago

    Great Home Builder! Highly recommend! Beautiful home, beautiful community. Great attention to detail

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    4 years ago

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    Garrette Custom Homes - Front of my home

    Garrette Custom Homes

    (3 reviews)

    This review is for The Retreat at River's Edge (RARE) in Kelso. From the moment I started working…read morewith Stephanie Nelson, I knew I was in good hands. She goes above and beyond to ensure a positive customer experience. When bumps in the construction road became bumpy (as they always do in any construction project), she ran out ahead and removed the bumps. She is true to her word and gets things done. The huge design center has so many options, it can be overwhelming. But the designers there (I worked with Karen), were kind, patient and very helpful in helping to design my dream home. As a result, I have now lived in my home on the River for over a year and couldn't be happier in this development. They run a clean job so even with other houses being built around me, it doesn't feel like I'm in a construction zone. My year warranty was handled quickly and effectively. Billy did a great job with it and scheduled everything around my work needs since I work out of the home. My home is gorgeous and exactly what I wanted.

    We purchased a new construction home from Pacific Lifestyle Homes / Garrette Custom Homes and have…read morespent the last 18 months dealing with structural defects. This included a master shower leaking extensively into the subfloor and walls, swelling adjacent cabinetry, and systemic electrical issues causing the can lights to pulse throughout the house whenever major appliances run. After months of superficial, failed "fixes" and roughly many days of my own lost wages spent waiting on their contractors, the company's Quality Assurance Manager finally acknowledged the issues and issued a formal, written settlement agreement including a cash payout. I signed and returned the legal agreement on March 26, 2026. Since that day, Pacific Lifestyle Homes has completely ghosted. It has been nearly two months. They have failed to issue the contractually agreed-upon payout, and they have actively ignored multiple follow-up emails and voicemails. They talk a big game about customer service during the sales process, but once they have your money, they will breach their own signed contracts and ignore you. Avoid this builder.

    New Tradition Homes

    New Tradition Homes

    (20 reviews)

    My husband and I recently visited the Si Ellen Farms community in Vancouver, WA, and we had an…read moreoutstanding customer service experience. Even though we arrived without an appointment, Kevin -- the Sales Specialist-- was incredibly patient and took the time to truly listen to our needs. He explained every option clearly and made sure we understood each step of the process. His communication skills were exceptional. After visiting several new‑home builders, we both felt that Kevin from NTH provided the best experience by far. If the location had been a better fit for us, we would have chosen NTH for our next home without hesitation.

    NTH built our house in 2021. Overall, we're very happy with the entire process including their…read moreafter sales/customer care experience. This is a reputable local builder who stands behind their work by providing a 2 year warranty. We highly recommend NTH. In comparison, this year we moved to a brand new Pulte home. Within one month we had to file tickets for exceeding number of issues. We got to experience firsthand this national builder's customer care department - THEY DON'T CARE! Stressful! Lengthy response time and scheduling for repairs. Falsely accused us of breaking something where it's a simple manufacture defect. Serious repairs denied with no clear explanation. We believe this arrogant attitude stems from management and is a reflection of the overall company culture. Now, we've shifted from being enthusiastic supporters to advising against purchasing a Pulte home. If you do choose Pulte because you like their particular lot or model, be ready for very poor customer care experience after your purchase.

    Pacific Lifestyle Homes

    Pacific Lifestyle Homes

    (23 reviews)

    I highly recommend Pacific Lifestyle especially if you are not local. We lived in Boston and…read moredecided to retire back to the Portland/Vancouver area and made 8 trips over 1 year and selected the SiEllen Farms development on the greenbelt. 3 members of the Pacific Team (Vicky Thompson, Patrick Klein, and Billy Alley) made the process of home selection, details on options, costs, and lot selection seamless resulting in a perfect finished product. Their attention to detail and support thru calls, photos, videos, and conference calls saved us many thousands of dollars in trips to the homesite. Also, when we moved into the house the Pacific Team members we there to assist and resolve some of the mistakes we made in cosmetic selections and also resolved a number of other small corrections immediately. This is rare for a production builder and most "don't know you" after the ALTA closing statement, but I can say today (4 months after closing) that the people listed above, Pacific Management, and their major subcontractors have been there for us every time!

    We purchased a new construction home from Pacific Lifestyle Homes / Garrette Custom Homes and have…read morespent the last 18 months dealing with structural defects. This included a master shower leaking extensively into the subfloor and walls, swelling adjacent cabinetry, and systemic electrical issues causing the can lights to pulse throughout the house whenever major appliances run. After months of superficial, failed "fixes" and roughly many days of my own lost wages spent waiting on their contractors, the company's Quality Assurance Manager finally acknowledged the issues and issued a formal, written settlement agreement including a cash payout. I signed and returned the legal agreement on March 26, 2026. Since that day, Pacific Lifestyle Homes has completely ghosted. It has been nearly two months. They have failed to issue the contractually agreed-upon payout, and they have actively ignored multiple follow-up emails and voicemails. They talk a big game about customer service during the sales process, but once they have your money, they will breach their own signed contracts and ignore you. Avoid this builder.

    LGI Homes - Hockinson Park Estates

    LGI Homes - Hockinson Park Estates

    (1 review)

    No mask wearer here.. Parameet was late after asking us to be early, and then tried to blame us…read morefor being too early. I need to add here, that we spoke with him the day before this appointment was made and I stated then what our situation was as I didn't want to waste our time or their time. He assured me that it would not be a waste of time and that there were "tons of programs available" for first time home buyers and that there was no need to put this off just because we didn't have much to put down. So back to today, Saturday, 26th, 2020: We walk in early as planned, and he is running late. He tries to accuse us, somewhat nicely, that he isn't running late, and aren't we a little early? He mentioned it twice.. I should have walked out then. Then during our conversation, he asked me a question about something and I looked at my husband to ask him for some clarification on a point that I was trying to get across, and Parameet says.." no no,, I am asking you.. you can look at me".. I was so shocked and my husband was very upset by his treatment of me. So with other people listening in, Parameet goes on and on about what is wrong with our situaiton, like we didn't know already, and that it turns out there really isn't "tons of programs" to help us out and that we really did just waste our time here. My husband asked how much of a down payment would be needed, and Paremeet said around 9000.. is about the average.. My husband said that he thought he saw a sign that said $0 down.. and Parameet quickly answered that was for Vets. This guy totally disrespected me and humiliated my husband in front of everyone there by talking very loudly about our financial situation and now they all know how much he makes, that I don't work, really? you don't work at all? Well.. it's a long story and if I'd known that was going to be requirement I would have passed up this appointment altogether. He already had the financial information so why he wanted us to meet with him knowing that he wasn't going to be able to help; is not ethical and professional at all as far as I am concerned. Maybe they do help a lot of people.. the ones that have the money and are not plagued with divorce mishaps and ill health. Avoid the humiliation if you don't have good credit and a sizeable down payment, they don't treat you very well. You can actually do the same with a real estate agent and not have to go through the embarrasment of being herded through an oversized living room and having everyone else know your personal business.

    Generation Homes Northwest - homedevelopers - Updated May 2026

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