This review is for The Retreat at River's Edge (RARE) in Kelso. From the moment I started working…read morewith Stephanie Nelson, I knew I was in good hands. She goes above and beyond to ensure a positive customer experience. When bumps in the construction road became bumpy (as they always do in any construction project), she ran out ahead and removed the bumps. She is true to her word and gets things done. The huge design center has so many options, it can be overwhelming. But the designers there (I worked with Karen), were kind, patient and very helpful in helping to design my dream home. As a result, I have now lived in my home on the River for over a year and couldn't be happier in this development. They run a clean job so even with other houses being built around me, it doesn't feel like I'm in a construction zone. My year warranty was handled quickly and effectively. Billy did a great job with it and scheduled everything around my work needs since I work out of the home. My home is gorgeous and exactly what I wanted.

We purchased a new construction home from Pacific Lifestyle Homes / Garrette Custom Homes and have…read morespent the last 18 months dealing with structural defects. This included a master shower leaking extensively into the subfloor and walls, swelling adjacent cabinetry, and systemic electrical issues causing the can lights to pulse throughout the house whenever major appliances run. After months of superficial, failed "fixes" and roughly many days of my own lost wages spent waiting on their contractors, the company's Quality Assurance Manager finally acknowledged the issues and issued a formal, written settlement agreement including a cash payout. I signed and returned the legal agreement on March 26, 2026. Since that day, Pacific Lifestyle Homes has completely ghosted. It has been nearly two months. They have failed to issue the contractually agreed-upon payout, and they have actively ignored multiple follow-up emails and voicemails. They talk a big game about customer service during the sales process, but once they have your money, they will breach their own signed contracts and ignore you. Avoid this builder.

My husband and I recently visited the Si Ellen Farms community in Vancouver, WA, and we had an…read moreoutstanding customer service experience. Even though we arrived without an appointment, Kevin -- the Sales Specialist-- was incredibly patient and took the time to truly listen to our needs. He explained every option clearly and made sure we understood each step of the process. His communication skills were exceptional. After visiting several new‑home builders, we both felt that Kevin from NTH provided the best experience by far. If the location had been a better fit for us, we would have chosen NTH for our next home without hesitation.

NTH built our house in 2021. Overall, we're very happy with the entire process including their…read moreafter sales/customer care experience. This is a reputable local builder who stands behind their work by providing a 2 year warranty. We highly recommend NTH. In comparison, this year we moved to a brand new Pulte home. Within one month we had to file tickets for exceeding number of issues. We got to experience firsthand this national builder's customer care department - THEY DON'T CARE! Stressful! Lengthy response time and scheduling for repairs. Falsely accused us of breaking something where it's a simple manufacture defect. Serious repairs denied with no clear explanation. We believe this arrogant attitude stems from management and is a reflection of the overall company culture. Now, we've shifted from being enthusiastic supporters to advising against purchasing a Pulte home. If you do choose Pulte because you like their particular lot or model, be ready for very poor customer care experience after your purchase.

Worst of the worst. Got the runaround in trying to purchase a home for over a year. When all the…read moreducks were lined up, I was told to put up $1,000 to "hold the house and it was "fully refundable". The financing was denied because I didn't have the first month's payment in the bank. A fact I wasn't told. Tried again and was required to put up $2,900 down payment. When asked about the $1,000 I had already given LGI, the salesperson, Parmeet Singh, said. "Oh, that money is gone." A den of thieves. Fortunately, my $2,900 deposit was returned by WFG National Title Company. But, the $1,000........

I had the best customer service buying my home, Matt Garvin, answered all my questions and heard…read morewhat my needs were finding the best home for me. Matt and the LGI team made the transition of buying and moving to my new home the best.

I highly recommend Pacific Lifestyle especially if you are not local. We lived in Boston and…read moredecided to retire back to the Portland/Vancouver area and made 8 trips over 1 year and selected the SiEllen Farms development on the greenbelt. 3 members of the Pacific Team (Vicky Thompson, Patrick Klein, and Billy Alley) made the process of home selection, details on options, costs, and lot selection seamless resulting in a perfect finished product. Their attention to detail and support thru calls, photos, videos, and conference calls saved us many thousands of dollars in trips to the homesite. Also, when we moved into the house the Pacific Team members we there to assist and resolve some of the mistakes we made in cosmetic selections and also resolved a number of other small corrections immediately. This is rare for a production builder and most "don't know you" after the ALTA closing statement, but I can say today (4 months after closing) that the people listed above, Pacific Management, and their major subcontractors have been there for us every time!

We purchased a new construction home from Pacific Lifestyle Homes / Garrette Custom Homes and have…read morespent the last 18 months dealing with structural defects. This included a master shower leaking extensively into the subfloor and walls, swelling adjacent cabinetry, and systemic electrical issues causing the can lights to pulse throughout the house whenever major appliances run. After months of superficial, failed "fixes" and roughly many days of my own lost wages spent waiting on their contractors, the company's Quality Assurance Manager finally acknowledged the issues and issued a formal, written settlement agreement including a cash payout. I signed and returned the legal agreement on March 26, 2026. Since that day, Pacific Lifestyle Homes has completely ghosted. It has been nearly two months. They have failed to issue the contractually agreed-upon payout, and they have actively ignored multiple follow-up emails and voicemails. They talk a big game about customer service during the sales process, but once they have your money, they will breach their own signed contracts and ignore you. Avoid this builder.

Highly Recommend ZABOSS CONCEPTS INC!…read more Working with ZABOSS CONCEPTS INC has been an absolute pleasure. They are true professionals when it comes to custom home building--delivering high-quality, modern, and extremely efficient homes. What really stood out to me was how punctual, organized, and easy they were to work with. Every step of the process was smooth and well-communicated, which made what could've been a stressful experience feel exciting and manageable. If you're looking for a builder that combines craftsmanship with reliability and a forward-thinking approach, look no further. ZABOSS is the real deal!

We love the workmanship and follow up on any concerns and details that needed to be addressed…read more Ivan and Alex pay a lot of attention to the quality and outcome to their jobs and assure customer satisfaction.

No mask wearer here.. Parameet was late after asking us to be early, and then tried to blame us…read morefor being too early. I need to add here, that we spoke with him the day before this appointment was made and I stated then what our situation was as I didn't want to waste our time or their time. He assured me that it would not be a waste of time and that there were "tons of programs available" for first time home buyers and that there was no need to put this off just because we didn't have much to put down. So back to today, Saturday, 26th, 2020: We walk in early as planned, and he is running late. He tries to accuse us, somewhat nicely, that he isn't running late, and aren't we a little early? He mentioned it twice.. I should have walked out then. Then during our conversation, he asked me a question about something and I looked at my husband to ask him for some clarification on a point that I was trying to get across, and Parameet says.." no no,, I am asking you.. you can look at me".. I was so shocked and my husband was very upset by his treatment of me. So with other people listening in, Parameet goes on and on about what is wrong with our situaiton, like we didn't know already, and that it turns out there really isn't "tons of programs" to help us out and that we really did just waste our time here. My husband asked how much of a down payment would be needed, and Paremeet said around 9000.. is about the average.. My husband said that he thought he saw a sign that said $0 down.. and Parameet quickly answered that was for Vets. This guy totally disrespected me and humiliated my husband in front of everyone there by talking very loudly about our financial situation and now they all know how much he makes, that I don't work, really? you don't work at all? Well.. it's a long story and if I'd known that was going to be requirement I would have passed up this appointment altogether. He already had the financial information so why he wanted us to meet with him knowing that he wasn't going to be able to help; is not ethical and professional at all as far as I am concerned. Maybe they do help a lot of people.. the ones that have the money and are not plagued with divorce mishaps and ill health. Avoid the humiliation if you don't have good credit and a sizeable down payment, they don't treat you very well. You can actually do the same with a real estate agent and not have to go through the embarrasment of being herded through an oversized living room and having everyone else know your personal business.

Be warned, the sales associate here is EXTREMELY rude and unprofessional. If I could leave zero…read morestars I would. Absolutely horrible customer service at the Lennar Lacamas Prairie home site. Walked in around 12 to view the model homes and were promptly told "we're closed". Even though there was a sales associate there. I then started to ask if I could just take a quick look at the model when I was rudely interrupted by the woman and basically told to get out. I was with my mother who lives here in Vancouver but I live in Austin, TX and I can tell you neither of us have EVER been treated so disrespectfully in any other home sites I have ever been to. I will work hard to make sure myself or none of my friends and acquaintances ever buy a Lennar home if this is how you treat customers. Absolutely insane.

Eric was professional, prompt, and did an outstanding job replacing baseboard and door trim…read more Highly recommend!

This company was promt, had the work completed quickly and it was highly professional. No extra,…read morejust straight forward do what was requested. The only reason im not doing 5 stars is because they were 20% more expensive than others. Yelp reviews ask about value.

I was referred to Gecho Construction by a coworker and couldn't be more pleased with their work…read more The home is absolutely stunning and Peter not only worked within our vision for a home, he worked within our budget as well. Everything was complete a week before the quoted timeline and we are just so happy to start growing our family in a home I'm sure we will cherish for a lifetime. I HIGHLY recommend Gecho Construction!!

Peter told us after his construction was finished he would fix our driveway that he destroyed. He…read moredid not do it, everytime we have tried to talk to him about it he blows us off.