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    Garrette Custom Homes

    3.0 (2 reviews)
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    1 year ago

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    5 years ago

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    New Tradition Homes

    New Tradition Homes

    (20 reviews)

    My husband and I recently visited the Si Ellen Farms community in Vancouver, WA, and we had an…read moreoutstanding customer service experience. Even though we arrived without an appointment, Kevin -- the Sales Specialist-- was incredibly patient and took the time to truly listen to our needs. He explained every option clearly and made sure we understood each step of the process. His communication skills were exceptional. After visiting several new‑home builders, we both felt that Kevin from NTH provided the best experience by far. If the location had been a better fit for us, we would have chosen NTH for our next home without hesitation.

    NTH built our house in 2021. Overall, we're very happy with the entire process including their…read moreafter sales/customer care experience. This is a reputable local builder who stands behind their work by providing a 2 year warranty. We highly recommend NTH. In comparison, this year we moved to a brand new Pulte home. Within one month we had to file tickets for exceeding number of issues. We got to experience firsthand this national builder's customer care department - THEY DON'T CARE! Stressful! Lengthy response time and scheduling for repairs. Falsely accused us of breaking something where it's a simple manufacture defect. Serious repairs denied with no clear explanation. We believe this arrogant attitude stems from management and is a reflection of the overall company culture. Now, we've shifted from being enthusiastic supporters to advising against purchasing a Pulte home. If you do choose Pulte because you like their particular lot or model, be ready for very poor customer care experience after your purchase.

    Pacific Lifestyle Homes

    Pacific Lifestyle Homes

    (22 reviews)

    I highly recommend Pacific Lifestyle especially if you are not local. We lived in Boston and…read moredecided to retire back to the Portland/Vancouver area and made 8 trips over 1 year and selected the SiEllen Farms development on the greenbelt. 3 members of the Pacific Team (Vicky Thompson, Patrick Klein, and Billy Alley) made the process of home selection, details on options, costs, and lot selection seamless resulting in a perfect finished product. Their attention to detail and support thru calls, photos, videos, and conference calls saved us many thousands of dollars in trips to the homesite. Also, when we moved into the house the Pacific Team members we there to assist and resolve some of the mistakes we made in cosmetic selections and also resolved a number of other small corrections immediately. This is rare for a production builder and most "don't know you" after the ALTA closing statement, but I can say today (4 months after closing) that the people listed above, Pacific Management, and their major subcontractors have been there for us every time!

    They are terrible. Dealing with their warranty coverage is like pulling teeth and takes much to…read morelong to resolve. From leaking roofs to mold problems and poor construction the problems keep occurring year after year. I can't figure out how some people give glowing reviews. Perhaps it is because they spent so much money and their homes are fairly new before the problems start.

    LGI Homes - Hockinson Park Estates

    LGI Homes - Hockinson Park Estates

    (1 review)

    No mask wearer here.. Parameet was late after asking us to be early, and then tried to blame us…read morefor being too early. I need to add here, that we spoke with him the day before this appointment was made and I stated then what our situation was as I didn't want to waste our time or their time. He assured me that it would not be a waste of time and that there were "tons of programs available" for first time home buyers and that there was no need to put this off just because we didn't have much to put down. So back to today, Saturday, 26th, 2020: We walk in early as planned, and he is running late. He tries to accuse us, somewhat nicely, that he isn't running late, and aren't we a little early? He mentioned it twice.. I should have walked out then. Then during our conversation, he asked me a question about something and I looked at my husband to ask him for some clarification on a point that I was trying to get across, and Parameet says.." no no,, I am asking you.. you can look at me".. I was so shocked and my husband was very upset by his treatment of me. So with other people listening in, Parameet goes on and on about what is wrong with our situaiton, like we didn't know already, and that it turns out there really isn't "tons of programs" to help us out and that we really did just waste our time here. My husband asked how much of a down payment would be needed, and Paremeet said around 9000.. is about the average.. My husband said that he thought he saw a sign that said $0 down.. and Parameet quickly answered that was for Vets. This guy totally disrespected me and humiliated my husband in front of everyone there by talking very loudly about our financial situation and now they all know how much he makes, that I don't work, really? you don't work at all? Well.. it's a long story and if I'd known that was going to be requirement I would have passed up this appointment altogether. He already had the financial information so why he wanted us to meet with him knowing that he wasn't going to be able to help; is not ethical and professional at all as far as I am concerned. Maybe they do help a lot of people.. the ones that have the money and are not plagued with divorce mishaps and ill health. Avoid the humiliation if you don't have good credit and a sizeable down payment, they don't treat you very well. You can actually do the same with a real estate agent and not have to go through the embarrasment of being herded through an oversized living room and having everyone else know your personal business.

    Garrette Custom Homes - homedevelopers - Updated May 2026

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