Do NOT buy from here They promise you the world and how well they will look after their customers!!! Absolute garbage Bought a brand new RV less than 6 months ago Been back multiple times. Been there for 6 weeks now to fix a broken fridge. Kevin the general manager has no desire to help, says its not their problem it's whirlpool Again don't buy at Ocala go to Tampa!! read more

general RV of Ocala is the worst place run fast had our brand new 5th wheel the first time for a month and a half said it was repaird the refrigerator freeEr fan told us to our face all was checked and working bring home same problem and it wasn't checked as stated in the seevice order back with them again to put new fridge in repaired the cracked counter top and they ripped the flooring and tried to cover it up sent it back home to us and now want to pt he'd it up with d vinyl along with them doing other things. we didnt buy a brand new 5th wheel with messed up floors but expect us to take back our brand new 5 th wheel with jacked up floors that they messed up putting in the fridge and no one wants to do anything. they asked you to email so they can act like they are concerned but nothing ever gets done read more

Don't buy an RV form them! We bought and paid cash for a 200K motorhome from General RV and immediately had major warranty problems. We can not use it, it sits on the General RV lot since 4 months. They say that they wait for a part from the manufacturer but Jayco tells me that they can't find a part order. General RV does not answer the phone, barely replies to emails and gives us the run around around. We must now take legal action. read more

WE bought our RV at the Tampa show and picked it up at Ocala. So far we have had great service and a very good attention from the dealer. There were some minor "new RV" issues, but they were quickly addressed by the dealer. So far, they have been GREAT ! read more

This is the worst rv center. Ever since I traded in my travel trailer in 2019 for a 2019 Triton 5th wheel toy hauler its been nothing but trouble. The generator transfer switch needed to be replaced within 6 months, both a/c units went bad at the same time within a year and now the refrigerator. And trying to get an appointment for service is a nightmare, they don't answer their phones. read more

Went to service today to ask for estimate , pretty simple repair , lovely young lady greeted me called for shop manager who brought the Forman who glanced at told Me to pictures and send them over to the young lady and he would write estimate over next fee days , I asked would like to take the picture now while I have the unit here his response no I would have to go back and get a step ladder you can do it at your convenience. Went back inside where I waited 39 min and never saw young lady again , another very polite young lady offered to help as o was leaving but was a little late for me went to another shop 15 mi had a written estimate in 15 min I say beware read more

Well I just got off the phone with service and they had no idea what I was talking about. I WAS TRYING TO ORDER ANOTHER KEY SET FOR THE CAMPER I BOUGHT AT YOUR DEALERSHIP IN JACKSONVILLE A FEW MONTHS AGO. Very poor and quite frankly unacceptable. I'll stick to trying to get unit serviced elsewhere. Thanks for showing true colors. I'd probably try to get employees that know something about RVs. read more

General RV Ocala really gets 0 stars. Once they had our check, everything went south. It started the day of delivery with our coach being flooded with water and not disclosed to us and ended 5 hours later with us walking through the rain to where our coach had been dropped off, with a fridge that wouldn't get cold, a missing table pole, and a long list of other problems. These problems and others took months to be fixed despite General RV having it for over 5 weeks. Every time we pick it up after "repairs" there are new wall and floor dings, new problems and always excuses.Do not buy from them. Their customer service, follow up and professionalism are horrible. read more

BEWARE if you are not a Florida resident. I placed a down payment on a travel trailer three weeks ago & they are still unable to provide a title application so I can register it in Alabama. Sales experience was good, but I have to wonder if they are efficient at anything after the sale. I gave them two stars due to the extreme difficulty l am experiencing. Still hopeful they can resolve the problem. read more

Can someone connect with me about why & how can we get the General RV Ocala to send our DMV registration submitted. We signed our paperwork on May 26th & our DMV has NOT received the paperwork for our registration from General RV Ocala. When we picked up our RV on July 2nd, I confirmed with the General RV DMV guy that we did our paperwork with said he sent in our paperwork to Alaska & we just called Alaska DMV & they have NOT received the paperwork/registration for our RV from General RV Ocala!!!! In 2 months & 1 week today is when we signed paperwork & we've been waiting for General RV Ocala to send the DMV registration paperwork to Alaska DMV...... really not happy!! We've been calling General RV Ocala all morning & no one from their DMV/registration department will answer their phone or call us back! We love our RV, we bought it through their Online department, but chose to pick it up at the Ocala, FL location. Trying to get ahold of someone besides the receptionists that send your calls to the wrong department is horrible! Really poor customer service, not how a business should be! read more

We had our Roadtrek Zion in for installation of a smart plug shore power outlet to replace the existing 30 amp service interface. Stephanie Acosta provided excellent communication and scheduled our service appointment with only a one week wait. Ron the service consultant with over 35 years of rv technician experience (also a fellow Harley street glide rider) had us in and out within 2 hours. The resulting installation was perfect . read more

Went there today to do some deciding on what style of fifth wheel I want to purchase. I hate being followed around and pressured to buy so I asked to walk around and look myself. Nope. Can't accommodate that. So I packed up and went elsewhere. read more

Please believe the reviews you see here. We have had the same experience and lack of returned phone calls. This is the worst place to deal with. You actually have to show up to talk to anybody. Receptionist will answer the phone but you will go to a voice mail where nobody calls you back. Save yourself the stress and aggravation. Buying an RV should be a good experience. Before you buy, call a few service departments and parts departments and see if the call you back. read more

Traded in an rv and purchased a used trailer. Salesman Chris was awesome, coordinator Rick was awesome!! Did everything we asked to make sure our unit was ready to go! THANKS GENERAL RV!!! read more

I would not buy any RV from the Ocala office. reason below. 1. crooks 2. crooks. 3. crooks 4. they tell you one price and when you going to sign paperwork the price jumps up for the reason is oh we forgot tell you this. 5. sales staff have no clue what they are doing. 6. sales managers are rude and don't care about lying to the customers. 7 so many issues I cant list the best thing to do is look else where. Chuck and Tom THANK YOU for all your help! read more

Not good service at all. They wont call you back. Went there two weeks ago with intermittent brakes as we were on out way to Ohio to spread father in laws ashes needed it fixed. They supposedly fixed it. Also charged for labor. This is a 2021 carbon Toy Hauler. Nope within 10 miles not working again. Decided that we would try the dealership in North Canton Ohio. We crept along and prayed. Got there they fixed it and never had a problem. Said it was a warranty issue and we should have not been charged. So now we wait again for service to call back which doesnt happen. Im pretty disgusted. I see a lot of people walking around service socializing and in competent mechanics. Be wary is all I can say. read more

I wish there was an option for zero stars. Going back to January 22 2023, we went to the Tampa RV show. I spoke to a Morryde employee and decided to purchase 3 items. A step above 3 step, a telescopic handrail and motion activated light. We walked up to the register and was handed off to another guy who placed our order and had us pay in full. At this point we were told that we can pick our items up in 3-5 days from the Ocala location of General RV witch is 1 1/2 hours from us because it was closest. After a week and no one calling us, I call the Ocala store to ask if my order had came in. They told me not yet, probably another week. I call back after another week, still not there. I also asked to make sure that all 3 items were ordered, they told me only 2, the steps and handrail and that I need to call the Tampa/Dover store because they are the one who took the order. I now call the Tampa/Dover store and ask about the order and get the run around that Morryde was not ready for such a large order from the RV show and was having to build everything, I also ask them about the 3 items and was told that Ocala keeps the steps in stock so they only have the light and handrail on order. Another week goes by no call, when I call , yet a different answer and they are going to have the Parts manager call me. Never a return call. I call again after a week, still no truck from Morryde. (During the past couple of weeks I have already called General RV competitors and mock placed orders online to check availability of all 3 items, every place in Central Florida and online was in stock). My wife now writes to Morryde asking about the situation and they get right back to her that We can reach out to the parts manager in Tampa/Dover for questions. 1 day after Morryde's email, 3/10/23 a girl from Tampa/Dover calls and tells me that my order has came in and in 3 hours it will be in Ocala. I ask her if all 3 items are there and she said only 2. She said that the steps and handrail was the only thing on the order and that she would have the parts manager call me right back. No call. I now call the Ocala store 3/13/23 to check my order and speak to the parts manager, they said he had already left for the day, I try the General manager, he's also gone. I ask for any manager, they put the sales manager on the phone and we talk for 2 minutes and he said he is getting the parts manager right now. He sends me to the parts managers voicemail. I call right back, rings several times then hangs up. I try 2 more tims and same thing. This is all before they close at 6pm. 3 minutes until 6 I call back and the receptionist picks up. I tell her I was just on the phone with the sales manager and need to talk to him, she told me hang on.The phone now continues to ring for the rest of my 30 minute ride home and he never picks back up. I'm still without parts. Not sure even what is at the Ocala store. I just want what I have paid for almost 2 months ago that I could have bought anywhere else same day. We are now working with Morryde to suggest stopping business with General RV because it is making a bad reputation for their name since we were under the impression at the RV show that we are buying straight from Morryde. We are also reaching out to the National RV Association to not let General RV back at their RV show due to bad business of a vendor that is misleading and not following through with paid for products. If I would have know up front that I was not dealing with Morryde, that it was actually General RV, I would have never purchased due to how many bad reviews are everywhere against General RV in the RV community. read more

Don't give your business to General RV Ocala. THE WORST EXPERIENCE EVER! I went in because I watched Matt from Matt's RV Reviews who does a great job in getting you in the door, but once you get there expect the sales team, reception, and the finance team (namely Kevin Scribner (Sales), Jon Etter (Finance), and Jenny (Reception) to give you the runaround. They won't return your calls (Kevin did at least try and get me help but with no success) and they won't refund your deposit either if you don't go through with your purchase. I won't go into any more details but if you want to be treated better go give your business to LazyDays for better service and pricing. I ended up buying my rig from them with NO HASSLE and no BS. read more

Terrible customer service absolutely Terrible, if you need repairs go else were they could give to hoots ..

My camper spent more time in the shop then at home with me. I've had numerous problems repaired and some they forgot to repair. Its been almost a year since I've purchased my camper and still some of the original problems had not been repaired. Just recently I found a panel that was missing from the top of the steering column when I first purchased the camper. I didn't notice the panel was missing until almost the end of my first year of the warranty. The panel was located in an area were it would be easy to miss. I was told that I needed to find a Ford dealer that would work on fixing the problem. I told General RV that this was wrong and they are definitely responsible for getting the panel because it should have been there when I purchased the camper. I'm still getting the run around. For months I had tried to talk with someone in management. They will not answer their phones and will not return your calls after leaving a message. Even worse, if you call numerous times, the receptionist will ignore your calls. I used my wife's phone to call back and they answered right away. The receptionist denied ignoring my call when she saw my number on caller ID. We the people need to take a stand. Let them know you will not buy anything until they do right by you and others. Go into General RV and let them know you saw this review. If you don't say anything then this will not matter and they will continue to take your money and not give you any good customers service. I just want to spend quality time with my family before its time to leave. It can't be done if your camper is in the shop. Good luck. read more

Warning warning! Go elsewhere! There are lots of RV dealers who we'll treat you so much better! General RV has got to be the most unfriendly place I have ever stepped foot in. That won't let you browse look around settle in your just number and you we'll fill out a form before they let you walk in they made my wife and I very uncomfortable. Even the manager came out to make things even more uncomfortable. We are in the market for what I consider to be an expensive motor home maybe 200 k is our budget. We are going elsewhere. We figure if they upset us this bad before we buy what is it going to be like after the sale when we have problems? What a bunch of dictators! Oh well they lose. read more

Rachel in the service department is the best thing any company could want. She communicates calmly, is timely, keeps her delivery commitments and is a pleasure to deal with. She literally saved our Christmas trip and we are indebted to her. Thanks again! Will definitely come back. read more

I don't know where to start. Terrible terrible piece of junk I bought for sixty thousand, never have been able to use the toilet there's a pipe running under the toilet if you go member two you have to find a stick to push it in the tank ughhh the diverter broke right away, four months for appointment after a month they hadn't moved my trailer, this read last year, so I picked it up, doors don't shut, electronics don't work, closer sold me a worthless extended"paint"warranty I figured out, leaked like a sub from day one, infested with carpenter ants from day one, second time at trying for repairs, appointment days four months out again, I keep unit beside my house with AC running for humidity, don't ever use it because it basically has no indoor plumbing, now I went and opened it.. It's RUINED!! AT THIRTY MONTHS OLD we had one rain storm a month ago and it filled the ceiling with water, completely ruined the camper and now I figured out (my fault) I have no insurance the policy I thought was for camper was for a dump trailer, I dont think it would of been covered anyway. Now I have a forty thousand dollar pay off on a piece of shit I've never used and couldn't sell now for five thousand..OMG????!!! read more

We had a terrible issue with these guys. We have came 100 miles from home to camp with our parents so we can look at campers down in Ocala. We stopped in a General RV and seen a camper that we liked, we wanted to continue looking at other location and campers before we made our mind up. We found another camper that we liked at a different location. We contacted our sales man from General to find out the ins and outs on the camper from their location. I didn't want to waste anyone time and go back and forth. They told me that they wouldn't give me the price on the camper from them until we were in the store. Then wanted us to send them a quote from the camper we found at a different location. We indeed sent them the quote and they stated that is not a quote. The sales manager gets on the phone and begins to tell us that he was sorry that we couldn't afford a camper from them. For someone to tell me that has no right to tell me what I can and can't afford. Then wants to tell me that the camper we found at a different location is no good that it does not compare to their camper at all. I(my parents) deal with General rv in our home town and we have never had any problems with them. They have always been great. I will never come back to General rv of ocala for anything and I will tell everyone I know what happened while we were and turn them away from this location read more

Visited the Ocala dealership. All great until we met the Sales person Mr. D. Grant. Condescending out of the gate. His tone and attitude projected that we were an inconvenience and stupid even though the dealership was not busy. This is not a rating of the overall dealer .. it is a rating of the jerk that was supposed to treat us with respect and provide help and guidance. I will NEVER go back there. read more

These folk are not very good with communication! We actually went over a week waiting to get responses to buying and RV. The only time we got information is when we called them. Such a nice place and employees everywhere doing nothing to not have their act together! read more

Two brand new campers..Can't make it 1 trip..Buyers beware of this place ! first one a salem/forest river 20k brand new.First trip out entire wall on outside of unit was coming undone.Ac went out,had to cancel trip and come home because we couldn't leave our dog in the camper 86 degrees in side.We than 2 months later had to upgrade to a bigger salem/forest River 38k brand new..First trip out.Water would not work..Jacks would not go down at all.This is so real not made up.Around 11pm 4 kids 3 are mine,one is our best friends.Smoke alarm goes off and fills inside of camper with smoke/Odor Another trip canceled due to camper,no water and kids too scared to get back in.Dropped off camper 2/21/221 have called asked for a manager to call back with documented call log.Each to Kevin and Tom.called dozen times.No return phone call.Today 3/11/21.Went to this place and no managers are able to be talked to,they are both busy..after 30 mins in the lobby waiting on one.I get Mike a assistant manager with nothing to say other than it's going to go in to be looks at in about a week..With COVID we are backed up.They have signs stating if you have an emergency they get you going again.Called keep you camping.How can a place stay in business with this kind of customer service.Not one apology or a call to say sorry for destroying 2 family trips.Out thousands of dollars on pre paid travel plans for booking.Most importanly they don't even care enough to give a call back.when this camper caught on fire no flames but tons of smoke and the smell of electrical melting.Oh And with the smaller kids in age they pushed the screen out on one side of the front door and when asked if they could fix this Ron my service advisor says we can't fix that,your going to have to pay for this because our techs don't works for free ! It's a 30 second job And I have bought 2 campers from you guys.I would never buy anything from these people again.I highly would recommend going somewhere else to shop for a camper !!! read more

literal worse experience in all the yrs we have owned an rv. this was our 5th one and we from grv and purchased ours for nearly 300k cash nothing but issues. first yr we had it they had it in the shop for 122 days. still not right. we are having to sell this one bc we cant solve the issues. read more

RV was dropped off March 3 for repair. Got a call weeks later that it was ready. Picked it up, it wasn't done. Decals missing. Told to reschedule for April 14. Dropped it off. Decals still not ordered. It's now April 26th. No decals. RV not done. This is truly ridiculous. They have had since March 3rd to get this done!!!! There shouldn't be repeated trips to/from the dealership. They shouldn't tell a customer their RV is ready when it isn't. They shouldn't schedule people for service when they HAVEN'T BOTHERED TO EVEN ORDER THE PARTS!!!! And now TWELVE days later, still no decals. WHAT???!!! The service department in Orange Park, FL is truly incompetent. No one returns calls as to when the RV will finally be done (again, they have only had from March 3rd to April 26th to get this done!). Absolutely the worst customer service/service department of any RV servicing center that we have ever used. Once they have your money and sold you a unit, they don't care one bit. read more

I just bought a travel trailer this week, and I couldn't have asked for a better company to deal with. it seemed like I worked with people who loved their jobs, and really went out of there way to keep you informed of every step to make the purchase go as smooth as possible. if your in the market to purchase an RV , you need to stop here. they will keep all the stress to themselves and make your deal the most important thing they do. I have purchased many many vehicles, and several RV'S and this is the smoothest one ever, THANK YOU TO EVERYONE I HAD ANY DEALINGS WITH. you are sincerely appreciated by this customer !!!!! read more

Went to General RV in Ocala today to take a look at some of their 5th Wheels. We walked past at least 8 employees and never got spoken to. Assuming everyone was too busy to deal with customers, we proceeded out to the fenced in lot to find most of the units locked. We were then approached by an employee and told that we can't just walk around and look, we had to go back inside and talk to a salesperson and they would find out what we were looking for and show us what they have. We told her we just wanted to look around and she told us it doesn't work like that. We currently have a 2017 RV but are looking to upgrade in the near future. We just wanted to walk around and look without the pressure of a salesperson. Most dealers we've been to give us that option and then we ask for help when we've found what we want. If this is their business model, we will not be doing business with them. read more

Sold us a trailer that we were hesitant about buying due to weight/length and our size pick up truck. Reassured us that if we picked it up, drove it out the gate and realized that our truck was struggling to pull it, they would work with us to get us into one that our truck was able to tow. On our way home, our pick up made non stop whining noises and we couldn't go any faster than 60 miles per hour. Not good!!! The next day we called them to find out how we could bring the trailer back and how they were going to work with us as far as another model, one that is shorter and lighter in weight. It seems as soon as we signed the papers they were done with us. The best they could do was our trailer (5500 lbs /29 ft in length) and almost $9,000.00, for a smaller trailer. The sales manager lied right to our face and the salesman just keeps insisting they did nothing wrong. I wouldn't recommend ever buying anything from General RV in Ocala. read more

We purchased a 2011 Heartland Cyclone from General RV a few days ago. Unfortunately, when we presented for our appointment to walk through the unit today prior to taking it home, the dealership had staff shortages due to unforeseen problems that occurred among a few of their staff putting our appointment over an hour behind. We ended up with a technician who normally does not do walk throughs. His name is Daniel Brown. We are new to the RV world and needed EVERYTHING explained to us. He was so polite, thorough, and honest with us-we could tell that he genuinely wanted to make sure we were comfortable with the unit-despite all of us being there late due to the delay earlier. He truly turned an inconvenient, frustrating experience completely around as we wanted to get home before dark with two hours travel time home. Daniel and all staff at the new General RV in Ocala were helpful and customer oriented. I would recommend General RV to my friends and family. read more

We purchased our 2016 class A at the General RV in Tampa so we decided to try the Ocala branch General RV for service. I called to set my appointment for an oil and fluid change. I also gave him a heads up that I was looking for an estimate to replace the 18' awning. When I picked up the RV I noticed that there was a $75.00 charge for the awning estimate. I immediately asked about that charge since he NEVER mentioned a fee to provide an estimate. I would ave walked away at that point. He apologized and stated he "assumed" I knew they charge for estimates. He then offered a discount on the awning if I used them. He then told me that the estimate would be ready the following week. I got the estimate and thought it was rater high so I went to Camping World to compare. The price for awning only at General RV was $1,887.47 and Camping World was $1,276.80. I understand why General charges in advance for estimates, it's because they hope you commit to the service at their rip off prices. I gave my service adviser 3 chances to double check the price and I even left a message for the service manager. 4 calls without an answer. If you want good service at great prices, Camping World is our choice. We'll be replacing this unit with a diesel pusher in 2 years and we WILL NOT be going to General RV. read more