Believe the one star rating! They Don't want to sell parts! This business was really difficult to deal with the first parts person I talk to you had no idea what was going on and wanted to transfer me on to Kris! Once I got Chris gave all the info, now keep in mind. I tried to go there and get parts as soon as Cris heard that I had a Cummins motor they immediately didn't want to help me anymore! he was like Cummings is next Door. Im busy you should go right to them! Thanks for the great customer support! I don't understand your business model. BUT YOU'VE MADE ME NOT WANT TO RETURN! Mission Accom Best Regards, I see why you have 2 stars. Response from Corporate was very sterile and generic. Auto Reply? Email here help us there. Funny thats not my Job its yours, to train your staff to HELP the customer. Just My opinion! But reply is NOT giving by me the warm fuzzies! read more

Not a great experience at the Ocala store. I have an RV that needs some minor bodywork. I called to come in for an estimate. When I got there, they informed me they going to charge me over $150 just to do the estimate. No work done to the coach, just $150 to tell me it is going to cost me $1500 when I have the work done. Not sure if this is a new practice in the industry but I left and probably won't go back. Come on General, is this the way you want to treat your customers? read more

Bad experience. Purchased a new coach that has several issues (fleetwod) Don't even have it for two weeks and now on our second time of more than 2 days waiting (Ocala, Fl.) Service advisors do not relay to the techs accurately causing more delays. They have no parts and have to order them requiring a return and more waiting (we are full time, so we have to wait at the shop) Very sorry we have purchased a Fleetwood and secondly, purchased from a place where the service department doesn't really have it together. Now the Aquahot is leaking, we can't use the diesel side for heat, and, of course, they have to order the parts. read more

Drove an hour to look at a specific toy hauler, after the "check in process" got on the golf cart only to find out they did not have the Valor that we came to look at even though it was on their website. With all the 20 to 30 people standing, sitting, walking around drinking coffee you would think one of those employees could be updating the website ?? Obviously from looking at their other reviews, this place is poorly managed, stay away. read more

They are quick to get you into your RV and good luck after that. We purchased a new RV and had a protective coating applied per their recommendation. It is back for second time. This time was suppose to be back in a weeks time. Fast forward 3 weeks later. Can not get anyone to call us back. The receptionist knows us by the sound of our voice but keep leaving messages for service and no calls. Nathan in service will not call us back and just want our camper at this point. read more

I had a very good experience purchasing from General RV in Ocala. I ordered an Alliance Delta 252RL during the Ocala RV show in March. Tyler (from Indiana) was my sales rep and kept me informed as we waited for it to be built and delivered to the dealer. Many thanks to him for customer awareness and following up. Once the unit arrived the dealership was patient with me and worked with my third party inspector. There were two options I had the dealer install and unfortunately when I went to pick it up on 6/18 it still needed the Maxair vent fan installed. I'm pretty easy going and told them I would just come back the next day. I arrived at 9am on 6/19 and was greeted warmly by everyone I met. Robert handled the walk through, explained everything and answered all my questions. I knocked off a star (almost 2) because the finance gentleman with the goatee was insultingly aggressive in trying to upsell all of the additional warranty packages. He seemed to be angry with me for saying no and I felt he considered me stupid for that. Like I said, I'm easy going but I almost walked out of his office. I won't mention his name but if anyone at General reads these reviews they can figure out who he is. I'm happy with my purchase and with General. I wasn't going to let one jerk ruin my experience. read more

Jadon Jacobs is an employers dream. We stopped in to look at Brinkley's. Jadon was friendly, smart, easy to talk to and very knowledgeable about the trailers. What an asset to General RV Center. read more

Have a higher up management or CEO call you back when there is a real issue with there facilities and selling bad camper. That I am dealing with since June 2024 and still not fix right read more

Buyer beware of General RV of Ocala. For a family own business like they claim to be. You can't talk to the owner at all or everybody in corporate. You tell them a payment you don't want to go over but they do want they want. Pick out a camper and they ship it there and it was the wrong one. They say oh well. We know it was wrong because of different features. This camper has major issue and could have hurt someone and caught on fire. Awning fell not once but twice and the electric went out and shower leak into bedroom and tilt bed fell apart the list goes on and on. Brought it June of 024 and they had it for 4 months and manager call me up in October of 2024 said they are not working on it no more come get it. Fail three inspections and to this day still dealing with Forest River. The camper been leaking all this time and now have water demage. There workers made the camper worse and some of the stuff can't be fix. Took stuff out of camper never ask or gave permission. Broke my TV and bracket and the end of the bunkbed corner. They did replace the TV but that it. Smell sewer because they couldn't put in a toilet right. List goes on and on. Apparently they have new management because he call me because he saw my filed. Because the old management would not answer any Call or email and you call corporate there camp thing and they say can't talk to nobody higher. The new management call me on Monday October 13 and i told him I wanted to talk to someone higher and he said he would escalate it but have not heard from nobody. I have all the pictures and videos. read more

These people do not return calls. Once they get your money they are done with you. Repairs take forever. I do have to say that the receptionist is very kind and does all she can to get answers. I'm sorry that she has to work in such a toxic environment. If you do end up buying an RV from these crooked people don't get the extended warranty on anything from Gen RV. When you want to cancel you cannot get a call back from them. No matter how good they say the warrant is buy on elsewhere. I'm owed a lot of money and they won't call me back. On the stars for rating, if there were negative stars it would be a negative 10. read more

General RV Ocala. Cannot even give them a 1 But you have to put something in there. Should be 0 option. This company is horrible to deal with. Nothing but lies and BS. They need to be shut down. All they want is your money then the hell with you afterwards. The service department is not even good enough to be considered sub par. They don't care and are always using the excuse they are short staffed. Well if they treat the workers like they treat the customers, it's no wonder. read more

Good - great location Bad- roof still leaks Summary- great engineers if the roof leak was fixed. I'll update my review after the second follow-up roof repair is completed. read more

I've been viewing RV's on the General RV Website in the Dover, Florida location, with intentions of purchasing an RV. After reading all the negative reviews, I will not consider visiting the place to check out RV's. You people need to focus on some serious Customer Service and Sales issues. read more

I don't even know where to begin, this has been by far the worst experience and dishonest ethics I've ever encountered with a company. I'm beyond frustrated after numerous lies to the face straight from Frank the site manager whom also lied to the manufacture on the issues we're encountering with the unit they sold us. We spent Thanksgiving without water sitting in their lot due to the structure shifting when they moved it along with the the pump blowing and countless leaks in the tank. Their solution is silicone everything and "you're good to go!" This company seems to have a history of fraudulent transactions and I pray this review will save any potential customers from going through the same financial disaster this establishment will cause. read more

See all

Again my wife and I attempted to use General RV to purchase a new recreational vehicle in spite of our past experience. Thankfully we avoided another disaster as they attempted to sell us a beautiful Brinkley 3100z with a few issues. What bothered my wife and I was not the fact the Brinkley had an issue but that it was presented to us in this manner and not a care was given about it. Upon contacting Brinkley we were more than happy to see their customer service and warranty department DID care and gave us insight into how the presentation should've went. During the walk though (which they charge an arm and a leg for) there was sawdust on the floor still, AC vent component was missing, bedroom slide-out went in and out at an angle, and the shower was inoperable...later we discovered the shower was fine, the demonstrator did not know how to properly turn the shower on. read more

We had a great experience working with James Smith and Sebastian Beltran for the purchase of our used 2022 Airstream International 25FBQ. Very professional, fair negotiators, and we walked away with a fair deal and a beautiful trailer. read more

Had a great experience with General RV Ocala. Sales rep Brady, finance Jon, insurance Jeremy, thank you! Professional, responsive and fair. Can't recommend a better buying experience for a used RV. read more

We purchased a 2024 Z3100 Brinkley 0743!! Our experience was nothing but positive we had some hickups but that is to be expected. I want to thank Robert our Salesperson, Jim our Finance guy you really made the process easier (we are from Maine purchased in Florida nightmare as Maine is stupid!). The service coordinator Nicole was very helpful, Maria in the parts/service department was great as well helping (she helped us get to Cracker Barrel for lunch!!) We are full timers so had lots to transfer over they parked our old unit next to new so we could do door to door transfer. A big shout out to Derrick for all his help he and the Operations manager switched our mattress over he also did so much more. I have nothing but good to say about this dealership and would not hesitate to recommend to anyone. read more

General RV Center - RV Dealers Near Me - Ocala, Florida

See all

Ocala GeneralRv dealer is the worst experience from purchasing, to having any type of work done. Purchased a new T.T from them in 2022. came back for Extended warranty work to be done. 4 months to finish 3 small items, the service writer and management do not call or email back in a timely manner there is no communication to the customer. came to pick up on a Saturday came home to fine my propane line was not reinstalled but hanging loosely, underbelly panel torn, screws missing. they came to pick up my trailer from my house and now have my trailer and inform me of a tire damage and a slide will not work, when I never had any tire issues or slide issues. still no return call on the progress of the repairs they damaged. over pricing on Trailer tires. STAY AWAY from this DEALER they catfish customers !! read more

See all

We purchased our Thor Ace back in 2020 and needed to bring it in for warranty work. Thinking it would be several weeks, it was only 2 weeks!! Casey kept us updated and the entire process was painless! read more

We've been full-timing for 11 years and this was by far the best experience we've ever had with buying a used RV. Jon Muehl, our salesman at General RV in Ocala was very patient and went above and beyond to ensure we got the perfect RV for our needs. Every detail was addressed and he made the entire buying experience the easiest and best one we have ever had. Roberto, who showed us how everything works, is very patient and knowledgeable, and he's such a sweetheart. Thank you Jon and Roberto. We will recommend General RV to friends and family any day. What a great experience! 2022 Jayco Jay Feather Micro 166FBS read more

If I could give this place 0 stars I would. The salesman, Rick, should be running the Rv center not the 2 unfriendly gossiping girls at the front desk or the guy on steroids with his horrible personality. Then we get some incompetent person who goes over our new trailer who does t know a thing about them. What a waste of our time, we left the trailer and walked away from our deal. Customer service 0. read more

The place is beautiful and Eli was so helpful and wonderful. I was just browsing and he was so patient with me. He asked all the right questions and I didn't feel pressured. read more

Bought brand new RV at the Ocala RV show $10,000 hidden fees above sale price aggressive sale tactics telling me basically I can't take any time to think about it or you'll never get this deal again.. be cautious and take your time read more

Tried to make a deal but the salesman James let too many others get involved including a sales manager Mark and they blew the deal. In the end we felt like they were going to get scammed so we left. Had to look elsewhere to get away from the Used Car Dealer sales tactics. read more

My new 5th wheel has been at General RV in Ocala for over two months for a repair to a broken weld in the wall by the super slide. General RV made the repair that they with Heartland to make the needed weld/repair. We went out west for a three month camping trip and around 1 month after the original repair was made, it opped out again while we were in Salt Lake City. Now, Ocala General RV and Heartland are into a urinating contest on who should make the re-repair and of course, I as the consumer are caught in the middle. Jodi is our service rep but she can only do so much. I spoke with the Ops Manager and the Asst Service Manager and all I hear is excuse after excuse. My expectations can not get any lower unless I grab a shovel and start gigging deeper to get even lower. My advise is to not buy from General RV nor buy a Heartland product. Do not take ANYTHING there for service. What is really sad is that I have never been so frustrated to have to write stuff on Social Media. read more

Run run away fast. They're only nice to get your money then they put you on the back burner, stop returning phone calls and can't ever seem to get there shit together read more

Robert took care of us amazingly. This place has Great service and takes care of their customers. Service department is a bit slow but that's anywhere these days. read more

Worst experience ever will never recommend them to anyone they lied to us right from the start and they finally admitted to it and lied after that just to get us out the door and I just found out they put claims on our extended warranty for false repairs I am back in Florida and plan on pursuing these issues! stay away from them they are bad news read more

I bought a brand new entegra ethos 20 T camper van in June 2024. It began leaking right away from the cabinet behind the driver seat. I brought it back in for service multiple times and each time they said they could not reproduce the leak. Sometimes my van would be sitting there for weeks at a time with nobody even looking at it. No one would return my call so I would show up in person in order to get someone to speak with me about it. After multiple trips back-and-forth to the dealership, they said they finally found the leak and supposedly fixed it. I was told they would be replacing the cabinets that were water damaged, but in actuality, they only replaced the front face plate and in the meantime, damaged the surrounding material And applied a thick bead of caulk that did not match the finish on the cabinets among many other things too many to list. The van is still leaking. They did not resolve the issue. I cannot get anyone to return my calls. I've left messages with service manager general manager technicians. They lied on several occasions first blaming the manufacturer for delays which I know was not true as I contacted the manufacturer and they had no record of them even submitting a request for service. I would not recommend buying anything from this dealership. Once you give them your money and leave the parking lot, they couldn't care less about you or your vehicle. read more

Brought my RV in 5 weeks ago and nothing has been done. After three weeks, the assistant manager, Will Perez took over our case and looked me in the eye and promised he would get to the bottom of the problem AND that he would communicate. He sent a text that day saying there was an electrical problem. Right, that's why we brought it in. Since then Will Perez has ghosted us. He will not return a text, email or phone call. The manufacturer has also told us that no new warranty work orders have been requested. They have had our rig five weeks and done nothing. We have to pick it up for an upcoming trip and travel with faulty electric again. Fingers crossed that nothing terrible happens. read more

Kept our deposit of $2000 after we decided we did not want the unit. We were high pressured to buy additional items for a new unit. It was a very poor experience. We would not and will not recommend this dealership to anyone. Beware!!!! read more

Everyone was very helpful and caring, and made sure we got the best deals and also offered us water and popcorn and stuff so we definitely appreciate them a lot for that. thank u very much read more

We purchased a class A motorhome in 2020 and the purchase went smoothly until after everything was signed and payment was made, since then we have had nothing but problems with warranty work and regular repairs! Their lack of getting back to customers, the wait time after scheduled appointments, is nothing short of terrible! We had another experience yesterday by having a 9:30 appointment and they never even looked at it until 3:00! This is the type of experience we have had time after time with this company in Florida and in Michigan! The massive layers of people you have to go to before you even get to a service tech is ridiculous, and in my opinion unnecessary! Since yesterday we have found a rip in our upholstery that was probably done by tech laying tools on it and do you think we can get ANYONE to return or call regarding his, NO! This is the type of customer service you can expect if you purchase from General RV read more

I Wish I could leave a "0" rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was "sold" by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt's RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm. FOLLOW-UP: Their response is to reach out via "CampCrew" email, which I did BEFORE I left a review, and we received a response (via email) that someone from the Ocala store would need to handle our concern. No further response received. read more

Wish I'd read the reviews before we did business. We stopped on impulse on our way through Florida looking to upgrade our camper. Salesmen was knowledgeable, Mike S, the staff fawned all over us while showing us numerous units. When I left we had a deal for a unit for a $1,000 deposit and it would be $xYZ a month out the door. Said sure. Got back home. They ran my credit and then nothing. No one bothered to call me that the banks were fine approving me for the amount but not the monthly amount the dealership and I had agreed. At least not without another $11,000 down payment. I said no, that wasn't what we agreed and they would need to drop the unit price to make that difference. They said they couldn't. Ok, so I said I would not be going forward with the deal. They understood and said they'd refund me deposit. 3-5 business days. It's now day 8 and no one will return my calls. I've left numerous voicemails. Their service on the back end after they make a sale is atrocious. And I'm in a completely different state; I can't pop by Ocala. All they have to do is reverse the payment they took very easily. I liked their selection of units but they seem shady. I wouldn't do business with them again in any state. Update: the manager reached out and assured me the money would be returned. That was 2 days ago. Still isn't back yet. Another email sent to customer care. read more

So I have to continue. General RV had my rig for 6 weeks. Wrote a review that corporate responded to saying write us with your issue so we can look into it. I did and they acknowledged the issue and said they would look into it. 2 weeks and crickets. Ohh and upon my walk through. I found where the tech had a snack in my rig and left the trash read more

General RV Center - Peanuts in a bucket - RV Dealers Near Me - Ocala, Florida

See all

I'm insulted with the way General RV is responding to all of the negative experiences people have shared in their reviews. All they can say is that's not what they strive for but here we are along with hundreds of other dissatisfied customers and all they can say is call our customer service. What does customer service say about my RV siting on your property for 2 weeks then they say come pick it up and sign the release paperwork but when we looked inside no one even touched the peeling doors but they did take a pass and shit in the toilet leaving evidence. I bleach everything every time we park it so how's that for General RV customer service. Who ever you have that does that needs to be fired. I should charge them for clean up. I'm gonna continue exposing them till the owner calls us and tells me that he is proud of how they run his business. Don't go here. Once they have your money they don't give a crap about you or your issues read more

General RV Center - RV Dealers Near Me - Ocala, Florida

Do not purchase a camper from this dealer. I bought brand new with the hope I would only have minor kinks to work out but far from it. They delivered it and I noticed water in the bedroom, the new camper window leaked. Told me they had to order window and they would call back when they received it. I never got the call. I called and called about the window and awning that needed to be replaced. My floor became soft throughout the entire camper. When I called and told them my floor has been compromised they said they knew nothing about the window being ordered and said they would call me back. Never heard from them. I had to call corporate to get them to fix it. They finally came and got it, kept it for almost 7 months, dropped it off to me the day before the hurricane hit and when I got it back the air didn't work and did before they took it. When I called about the air they told me I had to pay because it was out of warranty. They kept my camper 3/4 of the warranty. I have to pay for something they did,makes no sense. Corporate said they offered me discounted parts but was offered from dealer to buy an extended warranty for 4000.00. I still have to find someone to fix the air and paid 40,000.00 for this. Poor customer service, poor service department, poor management. The more I talk to others about this the more I'm learning I'm far from the only one that has had this happen to them with General RV. read more

General RV helped me get a good deal on a 2023 passport 2700RL travel trailer it checked all the boxes and they gave me a fair amount for my passport 268 BH that we traded in, and my salesman Ryan Bowman went out of his way to get me a good deal on my new camper I can't ask for more than that if you want a good deal go to general rv of Ft. Myers and you will not be disappointed thanks for your help. read more