Here we are 1 year later and i reached out to General RV for a trade in value on my RV. We lightly used this trailer for 1 year and are possibly looking to trade it in for something different for me and my family and we purchased it for $26K. They are now offering $9-9,500 is all, so a third of what i paid. I completely agree it will never be worth what you originally paid but i cannot express how insulted i am and how sorry i am i ever purchased from these crooks. this goes to show how ripped off i was and what they truly paid for the trailer when they originally took it in. i feel sorry for anyone that trades in there RV or buys from these guys. i know i will never purchase from here again nor will i recommend these guys to anyone. I would give my google review zero stars if at all possible. James Dick with General RV is a crook! Take my advice and purchase from anywhere else but here! read more

We are from a smaller town in Colorado. We prefer to conduct business locally but the local RV dealerships couldn't match General RV's trade-in offer for our toy hauler. The higher trade-in value made a huge difference in our final out-of-pocket cost. We worked with Riley and Blake. Great guys. The purchase was a pleasant experience overall. The entire General RV crew at the Draper, UT location was efficient and professional. I highly recommend General RV. It was great doing business with them. We'll definitely check them out if/when we are looking for a new RV. read more

Run away from this business. We experienced the following: Rude salesman after the purchase contract signed. Slow and incompetent service. Failure to honor warranty. management will not return phone calls, they just ignored us because they know we had a complaint. read more

SERVICE I have actually always had a good experience with them. Lynette is my gal and she is super nice. I have had warranty work done there, winterizing etc. Found them to be fast and reliable. read more

No wonder why this place as horrendous reviews. I just contacted them about a RV for sale and they wanted my credit card number to show that I am a serious buyer!! Wtf?!?!?! I've bought numerous RVs over my life and dozens of vehicles and NOT ONCE have I been asked for this. They legally CAN NOT force you to give credit card number to negotiate! STAY AWAY! read more

Blake Krahenbuhl at the Draper location turned us onto the Forest River IBEX model. And OMG this was the trailer we had been looking for. If you are looking for a similar type of trailer to the NoBo line. With special suspension for going out of boundaries, like us. Then the IBEX with the Beast Mode suspension is the trailer for you. Call the Draper location and ask for Blake, he is the man! Personable and friendly. Very informative, we never would have known about this trailer and options if it wasn't for him! R and R read more

I just wanted to update my review of the Prime Time trailer that we purchased from Riley in April. We were very happy with it the purchase process and very happy with the trailer after the first few weeks and posted a 5 star review. We have now had the trailer for over 2 months and ABSOLUTELY LOVE IT. We are first time trailer owners so have had a lot of questions which have all been answered promptly. Too bad yelp doesn't offer a 10 star rating! That is what Riley and his team deserve read more

If there were an option for zero stars, that is what I would give them. You can't even walk through the door and look around without sitting down with a salesman. Terrible customer service! They definitely did not want our business. read more

Ever on the quest for a part and in the right part of town (south Draper, apparently?) I thought why the heck not pop in and see what they are all about. You'll note that the front of the building is for RV sales and they have circa one bajillion big ones on the lot that they'll shuttle you out to. I don't think I'll ever live a life where a monster trailer like that fits into my world, but if you want to come see a bunch of them and what they offer, this is where you'll go. I was looking for parts/accessories, which is actually located around the north side of the building, so I just walked all the way around to have a peek. Now, this is really more about he parts/service counter. They do have a very small retail footprint there and you can pick up a few odds and ends, but it's far more just about meeting with someone and getting the part or fix that you need. Long story short, they didn't have what I needed. But to be fair, I was after a part for a very small trailer, and they definitely focus on the big mama jammas here. As I came to find out, most RV lots/part warehouses are focused on large trailers. This particular biz had a more warehouse-y feel than other lots I've visited, if that matters at all to you. read more

Ok so not only did I have a great experience with our sales guy Blake but when we went to pick up our camper, our delivery guy Gary Innis was absolutely amazin. His personality, his deliver, his knowledge about our trailer. Very detailed and gave great pointers and suggestions for us first timer! O've had to call him a couple of times with questions and he is super quick responding and providing resolution! Thank you Gary!!! read more

Took the van in to get the bowed out water tank fixed along with the water pump. 1. The hose line to the water pump was not put back together. So water spewed everywhere all over the van. Under cabinetry with no way to get to it. 2. The new bracket they put in for the water tank, they screwed in with screws that were TOO LONG. PUNCTURING THE WATER TANK COMPLETELY! they left it in worse condition it was brought to them in. I rent my van out. I will have to cancel/refund bookings until this is fixed. GENERAL RV, you better pay me back ALL that I lose!!!!!!!!! You have got to have literal 12 year olds working on these vehicles! read more

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I was shopping around the country looking to buy my 2nd RV with a trade in. These guys came to table and beat the competition on my new coach as well as on my trade in price. Ron, Jeff, Riley and JD were all involved in the deal to make it happen. I know how to negotiate and I knew what was a good deal and a bad deal as this was not my first RV purchase. These guys were great and honest. During pickup I had to pay the remaining balance and JD realized I had already paid the 5k deposit and refunded me the money. I was shocked I did not realize that and thanked him for pointing that out. I don't think most dealerships would be that honest in this scenario. My experience was top notch with these guys. read more

Just picked up our new motorhome, and we're very happy. After a lot of research, we bought our first class A motorhome (sight-unseen) through Bobby in General RV Internet department. Ended up doing a special order so that we could get exactly what we wanted. Closed the deal the first week in January and was told to "expect delivery April or May, but supply chain issues could delay". The coach came off the assembly line at the end of March and was in Salt Lake City three weeks later. It took us a few more weeks to arrange the drive from CA to pick it up. We negotiated a good price, and they got us financing terms that were more than a point better than Camping World. The initial walk-through was rough. The woman who was supposed to show us how everything worked on the coach had poor customer service skills and knew little about our coach. When I was trying to understand the radio, she actually said "we sell motorhomes, not radios, you'll have to figure it out." Needless to say, that did not go over well, but we got an instant response from Bobby, and then Jeff the service manager and Robert the owner. This is our first class A, but we've had 4 trailers and a class C, so we expected some issues with the new coach. They made sure all our punch list items were taken care of in a day, and squeezed us in to install a satellite dish too. Jeff even helped troubleshoot my wiring problem on the 4Runner so we could tow it home. Overall, we're very happy with the experience and the way we were ultimately treated at General RV. I'm sure we'll have more things that need to be taken care of under warranty (and beyond), but the build, component and fixture quality on the Holiday Rambler is quite good, and better than expected. read more

General RV Center - Holiday Rambler Admiral 32S Motorhome and "Toad" 4Runner - RV Dealers Near Me - Draper, Utah

We bought ba brand new class A last September from general RV. I waited until some time has passed to leave a review. As anyone with a new RV knows there are going to be warranty issues and General RV has handled everything extremely well. They have gone above and beyond for all thing's. I appreciate Paul DeLuca even checking me in after 5:00 pm on a Friday when I showed up unannounced. read more

General RV Center - RV Dealers Near Me - Draper, Utah

The worst RV sales Experienced in over 15 years. The new trailer that we look at for a client was not prepared properly, the spare tire was not correct, batteries was missing,LPG tanks emptied, bugs sprayed on frontal area. The sales manager ridiculed the buyer on the fact that "eventually everything rust", he will regret this statement now. To upset the client rudely they said "we sold the trailer" during this walk-thru process, the same trailer was still posted for sale, several days later. No apologies was stated, they are not to be trusted, very unprofessional management with unethical shady sales tactics to waste client's time. read more

We bought our used RV from General RV and what a great experience. They stood by everything they said they would take care of even after the sale. No pressure to purchase and accommodated our needs when it came time to pick up the unit. They completely walked us through the operation of each amenity. If something was found not working they took care of it and fixed it right away. I will definitely buy my next RV from General RV with their high ethics and customers come first attitude. I highly recommend them to anyone looking for an RV new or used! Bev and Ken Kovacik read more

Steve Butler in sales is the best! We went to visit them sometime ago, probably during Covid and then last minute decided not to purchase. Then in February of this year we went to the Sandy Utah RV show and looked at hundreds of RVs. We saw Steve and the team from General RV and did purchase a camping trailer! The service has been great, we are looking forward to getting it on the road very soon! Thank you, Steve! read more

Before you buy from them watch how they scammed a poor woman on youtube.....Run away from them now... (251) FOX 13 Investigates: Utah woman says General RV altered contract, misled her on RV payment terms - YouTube Watch this video below the state is investigating General RV as of today. https://youtu.be/d8s2dnbYaWo read more

Their service is terrible. They are either under staffed, have employees that are incompetent or both. They never return calls, and they do not ensure trailers and equipment are fully functional before they send it home with you. They are great when they want to make a sale, but after that forget about it. If you can find some place else to have any work done on your RV do that instead of going to General RV. read more

Stranded and abandoned!! If we could take away stars we would. We were looking at their inventory on line. We found the 5th wheel we wanted and drive from Arizona to trade ours in. We cleaned ours and expected the trade would be in the same condition. Not only wasn't it cleaned, but the black tank from the previous owner was 3/4s full. That was the beginning of our problems. After installing a pin in the truck bed, we learned they damaged our truck. They wanted to do the work themselves and didn't send it to a Dodge dealer for repairs. We've been stuck in Salt Lake for 11 days, and no one will return our phone calls. Even if they do finally repair the damage, will it be done correct? I wouldn't recommend this place to my worst enemy. read more

UPDATE: Received a phone call from Jeff, the service manager explaining where the disconnect had been. It all boils down to communication, had the technician called to explain what was taking so long it would have been fine, just don't leave me hanging. Return the phone calls and treat me like I mean something. Jeff even followed up a few days later to ensure the trailer is working properly and it is. It's too bad it took a bad review to get them to follow through but whatever it takes. Thanks for somewhat restoring my faith in the service department. read more

Just bought our second motor home from General RV in Draper, Utah. We had a great experience. We got the deal we wanted and the coach we wanted. If you go in to buy an RV ask for BAM. read more

I went there on Thursday, the 4th of May to ask about a trailer that was advertised on their lot. I was asked to sit down with a salesperson named DEJA. After being probed MANY questions by deja, she got up and said I'll be right back. I thought she might have found a better deal. A couple minutes later, somebody came over and identified himself as a manager. He informed me I said something that offended deja, then invited me to leave the store. I asked what it was that I said that was offensive. he wouldn't tell me. On the way out of the store, he asked what breed my dog is. My reply was "I don't think that matters, does it"? This "manager" wouldn't share what it was that I said that offended deja. This store just lost a potential $35K-$100K sale. Whatever happened to the saying of, the "customer is always right"? Even today, I still wonder what it was that I said that offended this salesgirl. I was so in shock the rest of that day. I am still blown away today about how I was treated! I've never been in this store, and I'll never step in this store again, I'd rather take my money somewhere else. Shame on General RV for treating me this way! read more

If you want to be lied to, ripped off and a victim of fraud, please do business at the Draper, UT General RV... There are articles all over about how they have falsified their finance docs. Please beware!! General RV is a FRAUDLENT business - do not buy from them. https://www.youtube.com/watch?v=eBlTg3jrkSM read more

General RV Center 14295 Minuteman Dr, Draper, UT 84020 My mother purchased A 2019 fith wheel from here. I was along in case she needed help with finance seing as the offer for her 2020 trade in was not given to her on the grounds of she may be offended. So now she has two. The one she purchased is much bigger, I would tow it home for her. All was good, sales people nice, knowledgeable, and not real pushy. Did the walk through, all seem to work, even put a thermometer in the fridge to see if it cooled, and it dropped 10 or so degrees, not alot of time to see if it all would function as it should. The service department put the hitch on the unit I bought to match up to my truck, explained how to set the air bag and so forth. Then the time to sign papers. The aftermarket warranty was brought up and she declined, over and over. When he couldn't get her to commit he came and tried to get me to talk her into it. "just keep it for 3 months and cancel it because the fridge is really expensive" is what the pitch was, OVER and OVER again until I basically yelled at him to stop trying. Away we go, the 350 miles home. Get there and the fridge doesn't work. Looking into it, is sure looks like the fridge was recently removed and put back. (Screw heads shinny, dust disturbed, and removal straps exposed, ECT). You buy used "As is" I'm very aware of this. I do however feel (knowing what I know now) that this problem was probably known and not relayed to us in fear of the sale not going through. I would have much rather delt with the fridge before having to make a 700 mile round trip to the dealership. I would have just had a new one installed. I can't prove my theory, but sometimes your gut just tells you things. read more

very un happy with the way I was spoken to by Zack Anderson General Sales Manager. I felt attacked and it was very unprofessional. I had already bought and had been waiting for a generator for over a year that should have come with the camper, but there was a shortage during the time we bought. I was very patient and understanding but no one would ever call me back on the generator and finally I had to go in to even get them to talk to me and then Zack decided to attack me about it after all the time and calls I have put in trying to get it done, and spending my money with them. I am still In shock at the un professionalism and way I was treated. read more

We purchased a RV from General RV in October 2022. It has been in the shop for repairs more than its been in our driveway. The sales people were not trustworthy. Things were not explained properly about the RV. We want our money back and for the dealership and the manufacturer to take the RV back. It's a lemon and we are very disappointed with them. They have not made things right for us. We will NEVER recommend them. Very disheartening for us. We paid over 100k for the RV and it definitely was not worth it. It looks like legal action may be the only remedy left for us. read more

General RV finally came thru with the correct interior A/C shroud, but I had to install it myself since I was no longer near the dealer. I also got my remaining decals shipped to my home address. I will have to schedule another dealer to install the decals and they are about 3 months out for appointments. read more

I've called their service department three time and left messages and have not gotten a return call. The service line always goes to some ladies voice mail. I always try the service department before I buy. This tells me I do not want to purchase from these folks. read more

Update: After getting in touch with General RV's customer care as the below response suggested, they responded to me to let me know they weren't going to do anything to help. read more

Horrible customer service. We got approved and have been waiting for someone to call us back. Haven't heard anything. It's been 3 days. We have left message after message about purchasing this week. Don't work with Ray he doesn't care to make a sale. read more

We have been looking for a camping for 2 years, we are picky. We to General because we saw one we liked, left with a completely different one! We had some very challenging things come up after we bought the trailer such as our truck needing a new transmission. They were so patient and worked with us to make sure we were taken care of and satisfied. I highly recommend them not only for the great selection but also care and understanding from all their service staff. We are excited to start camping read more

High pressure sales from the minute you walk in the door. Setup in such a way that you can't look that the RVs without a salesman taking you to them and then following you around. read more

Just purchased a 2023 East to West Entrada 2600 DS from General RV in Draper, Utah. Thanks to Matt's RV reviews, we were able to get our dream RV at a dream price! Our salesman, Jeff, took care of getting us the best price and helping us through the buying process. Hafin in the financing department was always quick to respond and provided us with invaluable information about how to protect our investment. Heather was the most amazing tour guide, taking us through our new RV and showing us how everything works. She was very knowledgeable and provided us with great advice for getting to know and use our new RV. Finally, Fernando in the service department did an amazing job communicating with us and making sure our vehicle was fully functioning and in pristine condition when we arrived to pick it up. Thank you to the entire team at General RV for making our first RV purchase such a great experience. read more

I was recently traveling up in Utah when the refrigerator on my Thor Sequence stopped working. I called General RV and spoke with Michelle and she immediately got me scheduled for an appointment at 0800 that very next morning. Just to let you know that when I called it was 555pm and they close at 6pm. I brought it in promptly at 0800 and it was fixed and ready to go in less than hour. This is exactly the way businesses are supposed to be ran. I would highly recommend getting service at this location One happy camper here!! Tom Sullivan Thousand Oaks, CA read more

I would look for a different dealer if you plan on needing any service or warranty work, unless you are ok with mediocrity. In a nutshell, poor craftsmanship, they scratch and ding everything, and then they do it again and again. Also, they lied about the environmental coating they sold me, said it was a clear coat and you can feel the difference, when in reality it is a glorified wax job that only lasts a year (this is directly from the guy who applied it), and you can't visibly or physically differentiate that is was applied We have actually had very few issues that needed repair, but General RV has created several issues. The original issue was a slide-out tore a hole in the linoleum floor, faulty part from the factory. Most of the issues were caused from them replacing the floor, which they did a horrible job with. Floor was lifting up, because they didn't put the floor under trim edges, just rolled it up next to it. You could see a cut line where old floor met new floor, the solution now is to hide it with two layers of carpet, which they didn't even install edge to edge, instead you see two layers of carpet on the steps. They installed a slide incorrectly and it rubbed marks on the brand new floor, which I now have to live with. I have to live with several door casing and trims not aligning, not square, uneven gaps, and showing unfinished edges because General RV doesn't have the skills or experience for most of the repairs they have done. Every time we bring it in for service they cause damage, and the work they do is well below the quality you receive from the manufacture, you really have to lower your standards. It has now taken over a year to fix all the issues that they caused, and some issue we have to live with because that is the best they can do. Very sloppy craftsmanship, see the photos for yourself: smear putty all over the place, use putty to hide scratches they caused, install wood trim seam tape over carpet fibers vs removing item to install, install wrong decals (different size and texture), install wrinkled decals (looks worse than the decal they were to replace), cabinet work is lob sided and warped with several panels not square and staple holes everywhere, broken trim pieces, put seam tape over trim pieces that you can see edges lifting up, install toilets where you can't open the lid, put a 12" wide strip of wallpaper that stands out horribly, and more. There is no quality control or anyone checking the work before you show up (one time I showed up and a dresser was taken apart). Even on the pre-delivery inspection, it was full of scratches and ripped decals, silicone smeared everywhere, and even easy things like the battery lid was backwards. Later is was apparent that this was the work of General RV. I have reached out to management and headquarters, and had to insist on a meeting with the service manager, he didn't even respond to my email explaining the issues, he delegated that to my service advisor. Nothing more frustrating than writing a one page letter directly to management that explains the issues, and they won't even respond personally. When I did meet with him, he told me "that my RV is better than from the factory because they have fixed all the factory issues" I told him they caused most of the problems, he said "they caused problems fixing the original factory issues", I couldn't believe what I was hearing. Not once has this dealer apologized for their terrible service, or all the unnecessary trips that I've had to make to drop off my RV. Is all they want to do is get you in, charge the manufacture for a warranty repair, do a crappy job, and then repeat the cycle again There is interior wood trim around a dresser slide out, that they have tried to fix 3 times, it now it looks worse than the original issue, which was a few bubbles in the lamination. It is warped and dimpled. I reached out to the manufacture, and they are sending me the wood to do the repair myself, along with trim that they just placed a sticker over with the sticker hanging off the edge. I canceled my $4,500 extended warranty, because they have proven I don't want them any where near my RV. I'm now self insured and will do the repairs myself, where I know they will be done correctly. I'm not sure if all dealers are like this, but this one I would stay away from, we know of other people who have had similar experiences with them, and obviously other reviewers agree, wish I would have read them first. read more

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This place must be the worse place in the United States to buy an RV. I have never been treated so badly by a business that we spent $150,000 dollars at. We bought this RV in good faith and after they got paid they don't even have the common courtesy of calling us back. We have spoken to the salesman, the service manager, the sales manager and yes even the general manger to get all the warranty issues fixed and now no one will even call us back. Now we have no choice but to contact our attorney to settle this. It is ridiculous and insulting. I implore anyone reading this prior to purchasing an RV from this dealership to read the reviews. I wish we had. read more

Take a look at the reviews of this dealership and you already know this service department doesn't answer the phone or return voicemails. But let me take it one step further and tell you something you might not know. This dealership also flat out lies about their customers, responding to a BBB compliant with a blatant disregard for the truth. For example, they said I "demanded a five minute fix," which is absolutely untrue. I understand these places are busy and supply chain issues are common. All I expected from them was the "same-day service plan when I call between 9am - 5pm during 'Keep You Camping' hours" that they promise on their website and in print during the Sales process. They never offered me any kind of repair plan in the 4 days before I gave up. (I was able to get a "same day repair plan" from a smaller dealership who advertises no such program. Let me be clear, this smaller dealer did not offer me a same-day fix, which I never expected. They offered me a same-day plan and approach to the repair process. It can be done, even the week before a holiday.) They also claimed that the service manager spoke with me. I never spoke with the service manager (on the phone or via email). It's just not true. I wish I had had the opportunity. In fact, it's all I ever expected. Look, if General RV doesn't want customers to expect a "same-day repair plan," then they shouldn't advertise it during the sales process and on their website. It does nothing but set them up for unhappy customers whose expectations aren't being met. And I would certainly never trust a business who blames the customer for communication failures and false advertising from their headquarters or a company who lies about their customers. When you break a brand promise, the correct response isn't to blame the customer, offer no apology, and make them feel stupid. It's to offer an apology and a solution. Jeff, if someone on your team told you I expected a "five minute fix," then it looks like y'all don't just lie about your customers; you lie amongst yourselves, too. If you'd actually spoken directly with me like you claimed to have done, you'd know that I wasn't even demanding a same-day or same-week appointment -- just a plan. Run, don't walk, from General RV's lack of integrity. read more

This place is a nightmare to deal with. We bought a brand new 2022 Grand Design trailer, May of 22. Within two trips out it had problems. The dealership doesn't want to deal with the problems. It's since been over a year and we are still dealing with the issues. The slide, landing gear, doors falling off. If you are lucky enough to get it in to be repaired, it takes them months. They have absolutely ZERO communication. We were told it was ready to pick up, after I drove up to General RV- because they won't respond to text, calls or email, said it was ready and two hours after I left- they reply- actually it's not- sorry- we will let you know when it will be. Run, don't walk away from the dealership. Look anywhere else. read more

I just bought a grand design fifth wheel from General RV. They were 20% less than the dealer out of Boise Idaho. I thought their service team was great as they helped me put on a hitch plate to make sure everything worked well before I left. I thought overall they offered a tremendous value. Eric S. read more