We stopped in with friends who are looking to replace their Class A Motorhome with a 5th wheel trailers - this is a very large RV campus offering full service maintenance and repair and an unusually large selection of new and used motorhomes and campers. We walked around while our friends met with a salesperson and went over the details of what they were looking for prior to going out and looking at their inventory. Austin their salesman was very friendly and after making a list of what met their needs he took us all on a tour of those specific units and was fairly knowledgeable even though he hadn't been employed here very long. Even though he understood he wouldn't be making a sale today he took the time to show us quite a number of 5th wheel trailers and we never felt rushed or pressured making for a good experience. There were a few units that checked all the boxes so we all appreciated the customer service provided by Austin as well as the introduction from a sale manager who thanked us all for the opportunity. It seems that most of the negative reviews here are based on disappointing service after the sell so a completely different experience from what we found - this is a very competitive industry so there is a lot more due diligence needed before a decision is made... read more

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Everything was great until we bounced it over the curb and they said they don't do service on the vehicle that we purchased from them which was a Forest River so we had to go through someone else and we still have not had our issues resolved . Stay away from this place run for your lives ! read more

This company made our experience miserable. The sales department and service team did not work together at all. We pointed out many things that needed to be fixed before pick up that were not fixed. There were more than 20 things more wrong. No one did a walk through you can tell. There was a broken bed, door etc. We bought a Brinkley, they have better quality than this. Then we got home the stuff that was said to be fixed was not all fixed. Including a door. Brinkley needs to find another dealer. The new general rv was supposed to order parts weeks ago and I called Brinkley and found out they just did it Monday. They're in no hurry to help! The second place is in fort pierce. read more

The first week of September, I attempted to purchase a $199K RV that I located online. I completed the interest form and was contacted. We went back and forth and when I was looking at the same RV at another place, I told him that price was $179K. AFter the salemen found the other dealers $179K, he dropped the price of the RV to $179K and lead me to believe for a approx a week with the $179K price along with a PDI Fee of $1126. As we continued to negotiate, he told me that if I drive my motorhome trade on to a General RV Dealer in Phoenix, AZ some 5 hours from my Las Vegas, NV home, his General RV Dealer located in outside of Tampa, FL would deliver my new RV to their Phoenix Dealer and switch RV's. The agreed trade in price was good so we now we were finiahing the quote final price before I signed any papers. When the FINAL quote came, the quoted price was approx $23K higher. Teh quote on the New RV now changed from $179K back to $!99K AND the PDI fee whatever that is was now more then doubled to $2300. When I questioned why the prices had gone up. They refused to ansqer and just kept saying "The difference is $133K. They replied approx 3 times with the exact same answer until I told them this was not good for me. I would've even been willing to fly to Florida and pick up the motorhome. This sale was nothing but a big scam and when I told them my wife was in love with the RV, thats when everything changed. I am a senior citizen and I have had many RV's and I have NEVER heard of a final deal being pumped up Approx $23K with NO warning and no explanation. I would never buy an RV from a General RV Dealer again and I would caution you to beware of what happened to me!!!! ANd to think I almost flew there. read more

Purchased my new Coachman Remote 14R, in April 2026. Then 2mo later I'm having issues with the solar panel control. It's over charging the battery causing it to smoke and smells like rotten egg. It took 6 weeks to get a new control board, but the screen is cracked. Now I'm still waiting to get another replacement. They play the blame game, between Coachman, the Solar panel manufacturer and the dealership. I the customer who bought a new unit and it's defective. I just want it fixed. read more

General RV Center - That is the part my unit needed to come with. But i didn't get it. - RV Dealers Near Me - Dover, Florida

Had an appointment on 8/8/26 with a Brian Muttillo to look at a 2026 Brinkley I 235. Showed up at General RV Dover, Florida mid afternoon. There were no 2026 but we were shown a 2027. No prices were discussed but we were told that they could get a 2026 from Jacksonville Florida delivered by Tuesday for us to look at. No communication on Monday from Brian we reached out to him and was told they were working on it. Tuesday came and went still no communication. We finally reached out to Gabriel Lyons on Friday to let her know the situation within minutes we received a phone call from an Alex Cochran saying that he was taking over for Brian Muttillo. He apologized for the ball being dropped and said that he was going to work with us. We told him the unit we were interested in. He then quoted the purchase price and we negotiated to have an inverter installed along with a manufacturers incentive. We received the DocuSign which we completed immediately signing a purchase agreement snd putting down a $1000 down payment. We were told the unit would be transported from Jacksonville, Florida to Dover, Florida by Saturday 8/15 and we could come 8/16 to do a walk through. At 5:02 PM Saturday 8/15 we received a phone call from Alex Cochran saying that the unit had been sold out from under us. Said nothing that he could do to stop it. That our signed purchase agreement meant nothing. How is it that a company as big as General RV can have a signed purchase agreement with a client and then decide to sell it to someone else? This is illegal and we will be pursuing legal action against General RV along with all of their representatives that we dealt with. Heed as a warning not to do business with General RV as they are not honest and deceitful. read more

Do not give a deposit! We put a five thousand dollar deposit down until the salesperson could get us the financing & interest that was affordable for our budget as we are retired. Things started getting very confusing with three different sales people involved the numbers kept changing. Our trust is now gone so we asked for our deposit back the reply was it's non refundable! It took us 3 weeks and sleepless nights almost begging different managers for our five thousand back, Finally I got the sympathy from another Manager that refunded us It was a terrible experience for sure! read more

We purchased a Brinkley RV from General RV thinking the service would be up to par, however in the last year our coach was in for service more than with us. For some reason every time we brought in in to fix a minor thing, when we came to pick it up, there were more things wrong. We decided to leave it with them to do the recall on the shock bolts and that was a disaster. We brought it home and had to hire a Mobil tech to fix the fiasco the General RV techs created. Also, the service advisor we were assigned when our original one left(Claudia) was so non-responsive. We told them we lived over an hour away but he didn't seem to care that he had us driving back and forth several times and the coach was not ready. I highly recommend you do not bring your RV to this service location. read more

We are very disappointed with General RV. We bought a 2021 fifth wheel in January 2026 with the promise that General had gone through everything. However immediately the 12-volt battery was dead and when we called it, asking for a replacement, with no response. In addition the black water valve was bad and the floor was rotten in front of the refrigerator. Again this is all within six months. General has not been helpful. read more

I've been an RVer for over 30 years. As you know, it's sometimes hard to find good service, and to get good work done in a timely manner. But General RV in Dover, Florida is the worst "service facility" I've ever dealt with. I have a Winnebago Class C, which has a recall outstanding. I also had some repair work (a broken driver's side mirror). General RV told me that they could handle it, and to bring the coach in. Fast forward 6 weeks - absolutely nothing has been done. They told me there were part problems, although they finally let it slip that they'd had the parts needed for the recall repair for several weeks. They did nothing. They don't return call, and even after assuring me they would complete the work, have done nothing. And the mirror? They tell me that the mirror comes in several sections, which need to be assembled, and they're not sure they can handle it. Amazing. When I finally had enough, I went to pick the unit up, and they charged me an "inspection fee" for inspecting the mirror. A blind man could see that it was broken - there was nothing to "inspect". But they wouldn't release my unit until I paid them. I guess there is one blessing in all of this. If their customer relations are this poor (failure to return calls, broken promises, lying about parts), then it's probably a good thing they didn't work on my unit. I can only imagine the damage they would have done. read more

Not impressed with the sales experience. Wife and I visited two times looking at fifth wheels. After the second visit, sales person told us not to come back on a weekend because she could have been helping someone who was ready to buy that day. Not to mention I hate having to go through the typical dealership BS of getting roped in to a conversation with one of their low level managers before we leave. The bad reputation of this dealership is well deserved apparently. read more

Don't bother clicking the"Get the best price" button. I did and got nothing but a run around. Never received a dollar value. They started with "We have a ton of activity on these things" to try to put the pressure on immediately. I asked for their best price, and they kept asking for more personal information until I just cut things off. read more

They replaced our bad air conditioner with another bad air conditioner and gas lit us by telling us it was working but clearly it was broken. 10 degree difference from one room with a working a/c to the other they claimed to replace. We had to higher an honest mobile company to replace it again. General RV is Truly a sick company. Please don't go there. Not to mention every time we had to get through to someone from service we had to call Corperate and complain to get someone to call us back and they F'd us out of a 200.00 credit we had. read more

General RV Center - This is their BBB rating! - RV Dealers Near Me - Dover, Florida

2023 Delano 24TT! Still no one from THOR or General RV, has tried to make things right! Shame on both companies! Just very corrupt, evil, and un-AMERICAN!!! Updated review: Priceless is when they pretend that they will help you, when they make promises, they lie. Over a year of lying, to us about everything! Thor-Juliana, and General RV. They will say things are covered under warranty, make you send all the receipts and documents, then deny the charges that you already paid in "Good Faith," because you TRUSTED that they would pay. General RV lied, made me wait over a month for a one day appointment, then cancelled about a day before appointment stating they could no longer do the one day appointment. I had no way to get back back to my home over two hours away and with three dogs. So I could give 0 STARS it would apply to both Thor and General RV! read more

General RV Center - 2023 Thor Delano-diesel Mercedes. - RV Dealers Near Me - Dover, Florida

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Bought a 2023 Fleetwood Frontier 36SS. was supposed to be delivered, had to pick it up myself. Drove 200 miles to home then storage lot with no temp tag or tag, did not even know until storage facility ask for tag number. Could have been a big legal problem if I were to be stopped or in an accident. Could not go on planned vacation till tag and registration paperwork was complete. a month total passed from date of purchase to being able to drive it. retrieved RV from storage, started preparing it for the trip across the US from Fl to CA and back. Numerous small electronic items non functional, as well as other non electronic items. after 3 days of repairing this little thing and that little thing, I turned the refrigerator on so it could be stocked the next day before we left and 24 hrs. later no joy. I pulled the unit out tested the circuit board and it was bad, I could have ordered one, but needed to leave immediately. Removed the front passenger seat and took the unit out of the RV. I went to a Local RV store and purchased a new one on the go. FL to GA to AL to Jackson, MS. The RV went into limp mode on the interstate, tried to make it another 1/2 mile to exit but had to pull over. Sit there and rocked violently back and forth from the traffic 6 hrs. before help arrived. Turbo codes, EGR codes and sensor faults. Very expensive repair. The Diesel Pusher was not cleaned,, not serviced or checked for functionality and is only a couple years old and is a nightmare. We were told everything was in perfect working order when we purchased it online and they did a video review. They were especially proud of how cold the refrigerator was and pushed that narrative. We thought it was a little strange of how they emphasized that and now we know why. I am Headed somewhere, anywhere to try and trade it so I can hopefully get home. read more

General RV Center - RV Dealers Near Me - Dover, Florida

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Buyer Beware - My Experience with General RV I purchased a used 2021 Tiffin Allegro Open Road motorhome from General RV. Like most buyers, I relied on the dealership's representations that the coach had been inspected, prepared for sale, and was ready for travel. As part of the transaction, I paid approximately $4,000 for dealer preparation and Pre-Delivery Inspection (PDI) services. Based on those charges, I expected major defects, safety concerns, and maintenance issues to have been identified and addressed before delivery. Unfortunately, my experience was very different. Shortly after taking possession of the motorhome, I discovered numerous defects and maintenance issues that I believe should have been identified during a thorough inspection. Several involved safety-related systems requiring immediate attention. Among the issues discovered were brake and taillight failures, dry-rotted windshield wipers, a malfunctioning entry step, a missing toilet seal that allowed sewer gas odors into the coach, carbon monoxide and propane detector issues, loose propane fittings, HVAC water intrusion and HVAC failure, underinflated tires, electrical system defects, rear and side camera visibility problems, and slide-out system defects. These issues raised serious concerns regarding safety, reliability, and overall roadworthiness. One of the most significant problems involved the slide-out system. When I submitted a claim to my extended warranty company, coverage was denied because the warranty provider determined the defect was a pre-existing condition that should have been identified before the vehicle was sold. This conclusion was consistent with information provided by both Tiffin and the certified repair technician who completed the repair. What made the situation even more frustrating was the difficulty I experienced obtaining answers and documentation. When I requested records showing what work had been performed during the dealer preparation and PDI process, I was initially informed that no inspection report existed. Later, I was told that inspection and preparation documents did exist but would not be provided because they were considered proprietary company records. As a customer who paid approximately $4,000 for preparation and inspection-related services, I found that response disappointing. If customers are charged substantial fees for inspection and preparation work, there should be documentation showing what was inspected, tested, repaired, serviced, or verified before delivery. Without that documentation, it is difficult to understand how so many issues could have gone unnoticed. Another concern was the amount of effort required to obtain responses. Communication was often slow, and significant follow-up was required before receiving answers. Calls, emails, and messages frequently went unanswered or required repeated contact. To General RV's credit, the company eventually reimbursed me for the slide-out repair expense. However, that reimbursement came only after more than a month of repeated communications and persistence on my part. While appreciated, it did not eliminate the frustration, inconvenience, and expense associated with addressing problems that appeared shortly after delivery. I understand that used RVs can have issues. My concern is not that defects existed, but that numerous defects appeared shortly after delivery despite substantial dealer preparation charges. The volume and nature of these problems caused me to question the effectiveness and thoroughness of the preparation process. My advice to anyone considering the purchase of a used RV from General RV: Get every promise and representation in writing. Request documentation of dealer preparation and inspection services. Personally test every system before accepting delivery. Verify the operation of slides, cameras, lights, appliances, HVAC systems, and safety devices. Inspect tires, batteries, and propane systems carefully. Hire an independent RV inspector before completing the purchase. read more

I purchased a brand-new 2026 Entegra Vision XL 36C for over $215,000. This was my first Class A RV, and it was supposed to be an exciting experience for my family. Instead, it has been nothing but frustration from day one. We initially visited the Dover, Florida location late in the day after looking at another dealership. The salesperson, Alicia, was kind and professional. My son immediately liked and trusted her. The RV we wanted wasn't available at that location, but Alicia sent us photos of one at the Jacksonville store, and we fell in love with it instantly. We agreed to purchase it and scheduled pickup in Jacksonville about a week later. Everyone knew about the purchase and that the RV needed to be prepared for delivery. However, when we arrived in Jacksonville on December 17, 2026, the RV was sitting in the warehouse looking like it had just been quickly washed. During the walkthrough, we immediately found multiple issues: Defect in the driver's chair Hot water heater not working Defective protective film on the front cap We were told they were waiting on parts for the water heater. After waiting three hours with no resolution, we were told to take it to Ocala since we live in Orlando and they would handle the repairs there. On the drive home from Jacksonville, we stopped at a gas station and my wife noticed a large scratch on the driver-side window. I immediately called David, the manager overseeing the walkthrough. He told me to send pictures and assured me Ocala would fix it. Days passed and I heard nothing from Ocala. I had to call them myself, and they had no idea what I was talking about. After several calls, I finally spoke with someone in service named Travis and scheduled an appointment. When I brought the RV in, Travis told me they could only fix the hot water heater and protective film at that time, and that the other issues would have to go through warranty approval. I honestly do not understand why warranty approval is my problem. I bought a brand-new RV. I shouldn't have to fight to have factory defects corrected. The RV stayed there for two days. The hot water heater was repaired, but the protective film repair was done poorly. Instead of fixing it correctly, the technician cut into the defective area and chipped the paint. On the other side, they attempted to "match" it and caused additional damage. Now the entire front cap needs repainting. To make matters worse, the $7,000 protective coating package they sold us had heavy overspray all over the RV. My son and I had to get on ladders and start cleaning it ourselves. While cleaning the roof and sides, we discovered multiple scratched windows on the side of the coach as well. At this point, my frustration was through the roof. Spending over $200,000 on a brand-new RV and discovering issue after issue is unacceptable. I immediately contacted Travis again. I also informed them that I would be leaving the country mid-January and had a planned RV trip at the end of February. I made it clear I needed these issues resolved before then. I spoke with Travis's supervisor, who promised everything would be taken care of. However, when I called for an update, I was told the warranty company did not approve the claim again, something that should not concern me as the customer. Now I'm being told the Jacksonville store has to handle the charges. When I contacted Jacksonville, I eventually reached Mike, one of the store managers. Shockingly, he had no idea about any of this and said it was the first time he was hearing about these issues. Now they are having a glass company inspect the scratched windows, and we are waiting yet again. I purchased my first Class A RV expecting quality, professionalism, and pride in the product. Instead, I have owned this RV for weeks and have not even had it at home for more than five days total due to constant service visits and unresolved defects. Buying a new RV should be exciting especially when you invest over $200,000. It should not feel like you are fighting the dealership at every step to correct problems that should have been addressed before delivery. I truly hope this gets resolved quickly, and I will update this review once I receive the window estimate and final outcome. But as of now, this experience has been extremely disappointing and far from what anyone would expect when making such a significant purchase. read more

Terrible selling techniques. We put a deposit down and was told it would be returned if the deal didn't go through as discussed. The down payment increased and monthly payment went up by several hundred dollars a month from original discussion so deal not completed. I have attempted to get my deposit back as deal unable to completed but the Finance Manager says the Sales Manager has to issue the refunds. I am still waiting for the Sales Manager to call me from days ago... Poor business practice. read more

General RV service center in Dover Florida is super expensive, slow to complete work and uses inferior replacement parts. Had a new awning installed (said they could not get ordinal brand) and sold me a cheap one that delaminated in less than 3 years. Went to Camping World for next awning, got original brand installed for less. (Not recommending CW either as they are slow to complete repairs and labor is $200 an hour. read more

Bought an RV almost a year ago. It's brand new 2026 grand design........ the shroud on the air conditioner blew off. I have been trying to get a replacement ever since...... if you ever buy an RV from General RV, consider that even their own manufacturers don't know what they put on the RVs and they can't even find replacement parts for a brand new unit.... Not only can they not find it. They don't even know what the part number or anything is..... I would never buy an RV from this place again as you will be down a long, long time just trying to get the simplest things fixed... and to add to the wounds...... unless you have good self-control I would not visit this place in person either as the customer service person at the service counter started screaming through the phone at me over and over to where I had to hang up.... So if you are a person that can take that abuse and constraint yourself then you might be OK going to the store, but if you are a person that defend yourself and don't take that a few, I would recommend never even walking in the door. read more

DON'T GO HERE! They are horrible. The Service manager doesn't get back with you on your warranty work! I emailed many, many times, I've called and they said they'd let him know and have him call me back. Never bothered calling me. I would never buy or get service done here!! I'd leave zero stars if I could! read more

Run as far away as possible I've been dealing with there horrible service horrible camp crew and manufacturer of the unit they refuse to fix it and it was brand new when I bought it and now almost 2 yrs and I still haven't been able to use it By far the worst and mean the worst experience I have ever had DON'T BUY ANYTHING FOR THEM YOU WILL BE MISERABLE This junk has cause many family fights lost of money in payments and insurance They don't care about you I would read all the bad reviews ON ALL THEIR LOACTIONS before you even walk one foot on their property read more

Needed a new couch and stadium chairs on our way through Florida and they had them in stock. Erica went out of her way to accommodate us. We stayed in their lot (power and water) overnight and then in the shop the next morning. While we were at breakfast and on a trolley tour The work was done and we were on our way by 1:00! great work! it was pricey but we were very happy. read more

I had purchased a reclining loveseat with the intent of installing it myself. After evaluating things, I determined it would be better to let someone with more experience put it in in my new 24 RV. Especially with the slide out room, I was concerned with mounting it correctly and not putting a hole in my new RV floor. Amanda Alamo helped me arrange a quick install and also assisted with help on reducing how much it was going to cost for this. She was amazing on scheduling this prior to the holiday and just in time for our trip. Thanks for everything Amanda! read more

General RV Center - RV Dealers Near Me - Dover, Florida

Bought a new RV three weeks ago. GPS, radio and all cameras didn't work when I picked it up. Their service would not ask Tiffin to expedite new parts (I said I would pay the fee). Now they tell me it's six weeks to get parts. New RV I can't use for two and a half months. Then they said they are going to charge me $25.00 a day storage fee. I would stay far away from the Dover Florida location. Very unethical place. Never again!! Service rep was very unfriendly. read more

You walk in to a loud, boisterous, and aggressive woman at the front desk who basically tackles you. Don't plan on being able to look around w/o a sales person following you around breathing down your neck. This place is a joke. The good news is you can drive on down to Lazy Days, be treated respectfully and w/o aggression from the staff. You can also freely look around until you're ready for a salesman. General RV doesn't give off good vibes. Omg! Read the reviews this place has. It's almost comical. read more

Being a proud owner of a 2019 Discovery LXE 44H which we purchased new and having it serviced and repaired all across the U.S.A. knowing the purchase is only the beginning of the adventure of owning a motorhome and finding and receiving quality services and repairs is just as important as the purchase. I have been fortunate to have been assigned several competent service advisors over the years but none as knowledgeable, professional and straightforward as our 1st and current advisor Sean Robey who recently took care of a KYC (keep you camping) issue successfully and I must say again Sean Robey is a huge credit and asset to the General RV Service Department of Dover, Florida! read more

I am very disappointed in Rusty showed us our fifth wheel s . Gave us a quote of a $129,000.000 said it was a better deal than the previous fifth wheel we were looking at. We put down 15,000. And we ended up still owing 147,000.000 . I had texted Rusty and asked him about it he said I would have to get in touch with the finance department I guess he got his commission so he didn't need to help us or deal with us anymore. Kindly the same thing when we came to pick up our fifth wheel and a big chunk was out of t corner of it . Thank goodness we noticed it because they was just gonna let us leave with it like that. read more

Do not buy anything from them! I bought 2 rvs on the same day from them plus every warranty and option I could. After the first time taking it out I noticed multiple issues. Brought it back and what do you know nothing is covered under warranty. They are a rip off. Brand new camper I will be trading in to somewhere else with better reviews. Also paid for a "ceramic" coating when it was delivered it does not look like it was ever done. The second 5th wheel leaked water within the first week of owning it. Pure junk read more

Run, Don't walk away from these people! There service department is the worse ever! I have a warranty Safety recall on my 2025 Winnebago Trovato for a faulty water heater blanket (potential fire hazard). I had to go to the dealership so that they could verify the defect (day 1 off of work). They ten set up a follow up appointment to actually fix the defective component (day 2 off of work). they called the night before to verify I was coming in for my appointment and then informed me the next day when I showed up that they didn't actually have the part. Now I am waiting for the third appointment (day 3 off work) to get the repairs done. I was told Wednesday of this week, I call (it is now Tuesday), get their call center, which transfers me to the Florida General RV center and the phone promptly hangs up. throughout this whole ordeal, their personnel think all of this is no big deal! I would like to say this was isolated to the Seffner General RV Center, however, I had a very similar experience with their Birch Run, Michigan dealer ship. Welcome to corporate RV dealerships! No service after the sales and no customer care. It feels like I have been taken by an unscrupulous used car salesman! read more

I purchased a 2021 (that was listed as a 2023) Thor Quantum kw29 about four months ago and have had nothing but issues with general since. I picked up the rig on the east coast and drove it back to St. Pete. The first issue was the screw cover on the driver side door detaching and flapping while driving. After stopping and fixing it (twice) with tape it finally held. Second, after getting it home and showing it off to friends we went to lock the door with the keys provided and the entry door key does not work! I called multiple times and waited multiple weeks to have this issue foxed and was eventually told I had to drive the rig to the Dover location to get it fixed. Its over an hour drive and just not convenient in time or gas. Next, I called (and used the form online) to make a service appointment and my call was not returned in the week so had to call back. Reason for the service - the awning arm snapped (due to rust from lack of care), broke and ripped the awning. The key still needs to be replaced, the material on the cushions in the rig started flaking and wearing away after our first use on them! When I finally reached someone to schedule a service, the woman was rude, unhelpful and I was told they only do weekdays meaning I would have to take off work and spend nearly 3-4 hours driving and wasting gas and the service per hour is $225 even though I've bought coverage. They just want the sell. read more

Customer service sucks. My RV is three weeks old, and is already falling apart. Side panels are blowing out, pieces of wood and pop rivets are being blown around in the bedroom from the outside air pressure. Water has already penetrated the outside shell and it's only been on one trip. This company was relentless when it came to taking my money , but now that is broke, you can't get a hold of them. The service center is going to take longer to fix my RV than I have owned it, it will require at least three more trips of me, hauling my toy hauler to and from read more

Terrible experience. Collin in the finance department was extremely pushy, offended that I would have the nerve to entertain offers from competitors. I told him exactly how to sell me the unit, gave them deposit, have excellent credit and I was hours away from signing with them but Collins fragile, baby ego was so bruised that AFTER agreeing to the deal, wined and moaned so much that after hanging up the phone, I thought...Actually I don't want to do business with this guy or this shop, Why am I doing this? So called it off. He let Camping World eat his lunch, because of his big mouth! read more

I spent 20 minutes on the phone with a sales rep, and then 2 1/2 hours at their Ocala dealership with another sales rep. I already knew what I wanted to buy when I walked in. I had it narrowed down to 2 models and was ready to write the check. Total waste of time. Old man Jim was kind of a dick, high pressure salesman. He never even gave me a price on one of the models, and the price he through out on the other one was ridiculous, which included over $4,000 in dealer fees. He wouldn't let me walk out of the store with the quote. Gave me no time to process it. (I snapped a picture of it which pissed him off. LOL) I made one phone call to another dealership when I got home and got a quote on both models over the phone within 15 minutes. I'm going to pay over $10,000 LESS than Jim quoted me, and dealer fees are less than $500. It's a shame I have to go out of state to buy a new RV at a fair price. General RV in Ocala can pound sand. read more

BEWARE!! We purchased our Brinkley through this General RV. We had a 5th wheel trade in that had been renovated. We sent in multiple photos of inside and outside the unit that had been requested so that they were able to see any and all customizations. A trade in value was agreed upon with Tomtree and documents were sent and signed. Once we dropped off our trade in a few days later we received a call back from Chris stating that they were unable to honor the trade in price because of the altered unit (even though they were made aware of and sent multiple pictures in detail beforehand). They dropped our trade-in price $10,000 and not willing to budge even though the error fell on them. We are still waiting on a phone call from the Corporate office that we were told we would receive regarding the whole incident. Fast forward to receiving our new unit. The customer service from Brian who did our walk-thru and Christina from the financial department was fantastic (10/10). After looking through our unit we found out that our back up camera monitor and our TPMS monitor was missing. We contacted Brinkley directly and we were told that those items were definitely sent with our unit. This means that somebody from General RV entered the RV, removed those items and did not return them to the original location. We are very frustrated that we feel that we had multiple issues or roadblocks with them. We feel like they were dishonest with us regarding our trade in and it was a MAJOR rug pull. If another dealership was selling Brinkley, we would have said no thanks and taken our business elsewhere. KEEP EVERYTHING IN WRITING AND BE SKEPTICAL OF THEM. read more

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one. The one I wanted was in FL, Dover specifically. They promised that I could get the same deal but I would have to take delivery of it before the end of the month which was the next day. I'm in SC. I was also trading in my old RV and they said they needed to take possession of that before they could finalize the deal. So, they proposed that I drive my RV up to NC, drop it off, and they would deliver the new RV to my house to the tune of about $5,000. Ummm NO. I told them I was going to drive down that night and deliver my old RV to them. I packed up essentials, threw the dogs in the RV and drive 10 hours. I get there and the RV is not ready. I did the walk through and gave them a punch list of things I expected to be done before I left. I stayed there two days and finally told them I needed to leave. By this time, they already took possession of my old RV and did not complete much on the new one. I told them I would have my guy take care of the things that could be done. They agreed and walked away. I actually didn't know about the known gas tank issue until I was headed home. I got to Jacksonville, FL and decided to stop for gas. 4 different gas pumps and 45 minutes later!!! Yea, oh BTW it's a known issue. Ummmm no one thought of fixing it??? I circled back down the highway to the Jacksonville General RV to which they confirmed that the batteries weren't charging, and I noticed that the fridge bin was cracked and needed replacing. They took pictures of the bin and said they placed an order. They also said they would be shipping it to me directly. I arrived on Oct 31st, finalized the paperwork on Nov1st, and left Nov 2nd. They were supposed to transfer my old tag in addition to getting me missing parts to the motorhome (curtain, tie backs, mirror, fridge bin, etc.). I also realized that I overpaid for extended warranty work to the tune of $25k. They were definitely sneaky with the way they presented the warranty. Since I was hanging around the whole time waiting on them, it gave me time to really read the details of my paperwork. I requested that the extended warranty be cancelled to which they replied that I would need to sign some paperwork to get that done. In December, General RV argued that I need to pay the taxes on the new motorhome before they completed the registration transfer. I told them that in the state of SC my tag taxes are not due until August, and I called the tax assessor's office to confirm this was true. But General RV insisted that I needed to go pay the taxes regardless and provide them proof. First, they were saying I needed to pay sales taxes and not property tax and then it changed to property taxes. This in and of itself was a long-debated argument because SC has a $500 cap on sales tax for this type of sale. The tax argument started a month after the sale. They sat on the paperwork for a month. They legally had 45 days to get this completed. In the meantime, SC DMV sends me a letter stating that because I no longer have insurance on my (old) RV that I had to turn the tags in immediately or I could get fined and have my license suspended. Had the dealership done what they were supposed to do in the time in which they should have done it, this would not have been an issue. So, I had to go down to the DMV and show them everything I had to remedy that. In the meantime, someone emailed the tax assessor's office the purchase agreement. I know this because I went to pay my house property taxes and saw that the new RV taxes were listed. First of all, odd because they aren't due until August, and this concerned me that maybe the dealer requested a new plate which is not what I paid for. I called both the assessor's office and the DMV. The assessor's office could not tell me who emailed them the documentation but also told me that once the transferred plate is in the system, to call them back and they would fix it. Okay, yet another thing I have to do. I'm guessing that the dealer is trying to force me to pay the taxes now, get the receipt they want. Not happening. I also discovered through this that when the dealer bumped up the price of my RV and bumped up the price of my trade in for the same amount that it increased the amount of taxes I would be paying on the new RV. I did question this when they wanted to do this, and they said it wouldn't affect my taxes. They were incorrect. It did by several hundred dollars. As of Jan 6th (60+ days later), No registration No replacement parts No cancellation of extended warranty Dover store confirmed the Jacksonville store did not order replacement bin for the fridge This has prevented me from driving the RV anywhere. I can't refinance, which was my intention to get lower financing rate, because underwriting requires me to provide the registration. I'm constantly having to follow up with anyone. NO ONE follows up when they say they will. read more

My experiences was great, traded in my 2012 class C, bought new 2025 class C the whole process from sales to financing, insurance, delivery all went well (professional courteous service). After owning several RV's in past I will expect my new RV to have issues which dealers not to blame but manufacturer yes. I live in California on my way to key west I stopped here & got new RV (I'm a fan of Matt's rv) I will recommend General RV to all my friends & family back home. read more

This is for Nicole who contacted me on Yelp- FYI you guys actually have my trailer that is how far disconnected your customer service is!!! I had to contact Forest River to get anything done! Hopefully you are fixing everything since you have now had it for over 2 weeks. We will see if General RV makes things right since we bought the rig on 11/1 and 5 months later...still waiting....paying for the rig...wasting our money on protection plan and DO NOT pay extra thousand for the paint protection-doesn't work. Will the company make things right? Reimburse for our time, lost vacay, poop back up....TBD read more

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I would write about numerous events that have occurred with General RV from February 2023 till now. Some would include: they misled me on my class B van battery setup  (would have charged me for a van I was not getting), sent me off their lot with a brand new van and a nonfunctioning solar panel (they did not even know it was not working), ignored numerous calls and text messages from me about my warranty repairs. However, this review is really about the stain they created in my van while in their lot for 5 weeks. On Aug 1st, I dropped off my van for warranty work. I cleaned the van and emptied the tanks in preparation for it to be unattended to for weeks. When I went and got my van on September 15h,  there was a large oil stain in the center of my brand-new floor. Upon seeing the stain, the service representative called over their service manager (I will not include names of individuals however I have them noted). They at first tried to clean the stain. Then they said they would lift the floor to see if the stain was from an undercarriage source. They were sorry and admitted not one of them had ever been inside my van before that day. There was another man who joined in our conversation about the stain. So now there are three men staring at the stain and me.  The service manager then went on to say, "I should focus on the work they completed and the superficial problem of the new stain". I was shocked that he would say that to me as the van was a 2023 and I purchased it for a great amount of money. So imagine me, a woman, standing alone with 3 men staring at her and they suggest that I was overreacting to this new large oil stain. I was uncomfortable, to say the least. Within 48 hours they denied responsibility for the stain. They claimed my floor mats were at fault. I told them this was not possible because I did not leave my floormat in the middle of the van (it's a doormat- meant to wipe my feet upon entering the van and therefore always at the entrance point of the van).  Plus, I have used these doormats for years in my past van and never had it left a mark. Nor did it leave a mark or stain in the 73 days I had spent in the van this past summer. They went as far as to send a picture on Aug 13th with my mats over the stains claiming my mats were at fault. I did not leave my mats in that location in fact as seen in the picture I took on September 15th, the mats are under the table that had fallen. Not near the new stain. Furthermore, recently (with van back in my driveway) I took a white cloth all over the back of the mats and no such oil or black material came from the mats.   They denied responsibility for the oil stain in the middle of my floor even though they originally admitted it and apologized. The cost to replace the flooring is 5000$. Not to mention the cut in resale value. I was treated terribly and made to feel that I was overreacting. I would never recommend anyone work with General RV. My experience with them was borderline bullish and intimidating and absolutely disrespectful. *In the picture included- please note the location of the gray doormat. Not near the stain. * read more

General RV Center - Oil stain. Not there when I dropped off Van 8/1/23. - RV Dealers Near Me - Dover, Florida

I went to the RV Show where a salesman saw "Sucker" wrote on my face. I had no intent to purchase that day or in the near future. However, by the time we left, we had a deposit made on a brand new 5th wheel. I never wanted a new RV, nor to spend that kind of money. So how did this happen? Good "bad" salesman. I wasn't even sure after we left what "our" RV was like (after being dragged into so many). (My mistake). When we went to pick up the RV, I realized I did not want that one. The layout would never work for our lifestyle. So, I tried to get out of it. I got to the place where I said they could keep my deposit and I would walk away. Now I had their attention. After a night or so staying in the parking lot, it was decided that I could apply that deposit to a used RV. That process was also a whirlwind. I got the papers to sign and the numbers were not gone over. I "assumed" I was getting the same amount on my trade in. But, after reviewing the paperwork that evening (Mistake again) I found that my trade in value had been decreased by $5K without a word. When questioned, it was because I was no longer at the show, was purchasing a used one and they didn't have the wiggle room to give the amount decided upon. I had trusted them to do what was agreed upon and right for me. (duh). We then waited another day/night for this RV to be inspected, repaired and cleaned. I asked for the list of items that had been repaired, but was informed that that was internal information only. When it was ready to go, there was pressure to move everything from our RV to this new one and get out. They were busy and needed the 2 spots we were taking. After 4 days/3 nights we were also ready to leave. I think that the only thing that had been cleaned was the shower and the refrig. There was even a part typed to the freezer that must be for the icemaker which does not work. The final walk thru was quick and only a few things were verified. The ice maker was questioned, but informed that it had been checked over and we couldn't verify it as it was not cold. I had paid for a "finish" to be applied also, but now I am questioning whether that was done or not. There doesn't seem to be a good way to know. They did overcharge me and I confronted them. I was reimbursed to my loan. Overall, they will NEVER have my business again. read more