General RV service center in Dover Florida is super expensive, slow to complete work and uses inferior replacement parts. Had a new awning installed (said they could not get ordinal brand) and sold me a cheap one that delaminated in less than 3 years. Went to Camping World for next awning, got original brand installed for less. (Not recommending CW either as they are slow to complete repairs and labor is $200 an hour. read more

Do not give a deposit! We put a five thousand dollar deposit down until the salesperson could get us the financing & interest that was affordable for our budget as we are retired. Things started getting very confusing with three different sales people involved the numbers kept changing. Our trust is now gone so we asked for our deposit back the reply was it's non refundable! It took us 3 weeks and sleepless nights almost begging different managers for our five thousand back, Finally I got the sympathy from another Manager that refunded us It was a terrible experience for sure! read more

Bought an RV almost a year ago. It's brand new 2026 grand design........ the shroud on the air conditioner blew off. I have been trying to get a replacement ever since...... if you ever buy an RV from General RV, consider that even their own manufacturers don't know what they put on the RVs and they can't even find replacement parts for a brand new unit.... Not only can they not find it. They don't even know what the part number or anything is..... I would never buy an RV from this place again as you will be down a long, long time just trying to get the simplest things fixed... and to add to the wounds...... unless you have good self-control I would not visit this place in person either as the customer service person at the service counter started screaming through the phone at me over and over to where I had to hang up.... So if you are a person that can take that abuse and constraint yourself then you might be OK going to the store, but if you are a person that defend yourself and don't take that a few, I would recommend never even walking in the door. read more

Terrible selling techniques. We put a deposit down and was told it would be returned if the deal didn't go through as discussed. The down payment increased and monthly payment went up by several hundred dollars a month from original discussion so deal not completed. I have attempted to get my deposit back as deal unable to completed but the Finance Manager says the Sales Manager has to issue the refunds. I am still waiting for the Sales Manager to call me from days ago... Poor business practice. read more

I purchased a brand-new 2026 Entegra Vision XL 36C for over $215,000. This was my first Class A RV, and it was supposed to be an exciting experience for my family. Instead, it has been nothing but frustration from day one. We initially visited the Dover, Florida location late in the day after looking at another dealership. The salesperson, Alicia, was kind and professional. My son immediately liked and trusted her. The RV we wanted wasn't available at that location, but Alicia sent us photos of one at the Jacksonville store, and we fell in love with it instantly. We agreed to purchase it and scheduled pickup in Jacksonville about a week later. Everyone knew about the purchase and that the RV needed to be prepared for delivery. However, when we arrived in Jacksonville on December 17, 2026, the RV was sitting in the warehouse looking like it had just been quickly washed. During the walkthrough, we immediately found multiple issues: Defect in the driver's chair Hot water heater not working Defective protective film on the front cap We were told they were waiting on parts for the water heater. After waiting three hours with no resolution, we were told to take it to Ocala since we live in Orlando and they would handle the repairs there. On the drive home from Jacksonville, we stopped at a gas station and my wife noticed a large scratch on the driver-side window. I immediately called David, the manager overseeing the walkthrough. He told me to send pictures and assured me Ocala would fix it. Days passed and I heard nothing from Ocala. I had to call them myself, and they had no idea what I was talking about. After several calls, I finally spoke with someone in service named Travis and scheduled an appointment. When I brought the RV in, Travis told me they could only fix the hot water heater and protective film at that time, and that the other issues would have to go through warranty approval. I honestly do not understand why warranty approval is my problem. I bought a brand-new RV. I shouldn't have to fight to have factory defects corrected. The RV stayed there for two days. The hot water heater was repaired, but the protective film repair was done poorly. Instead of fixing it correctly, the technician cut into the defective area and chipped the paint. On the other side, they attempted to "match" it and caused additional damage. Now the entire front cap needs repainting. To make matters worse, the $7,000 protective coating package they sold us had heavy overspray all over the RV. My son and I had to get on ladders and start cleaning it ourselves. While cleaning the roof and sides, we discovered multiple scratched windows on the side of the coach as well. At this point, my frustration was through the roof. Spending over $200,000 on a brand-new RV and discovering issue after issue is unacceptable. I immediately contacted Travis again. I also informed them that I would be leaving the country mid-January and had a planned RV trip at the end of February. I made it clear I needed these issues resolved before then. I spoke with Travis's supervisor, who promised everything would be taken care of. However, when I called for an update, I was told the warranty company did not approve the claim again, something that should not concern me as the customer. Now I'm being told the Jacksonville store has to handle the charges. When I contacted Jacksonville, I eventually reached Mike, one of the store managers. Shockingly, he had no idea about any of this and said it was the first time he was hearing about these issues. Now they are having a glass company inspect the scratched windows, and we are waiting yet again. I purchased my first Class A RV expecting quality, professionalism, and pride in the product. Instead, I have owned this RV for weeks and have not even had it at home for more than five days total due to constant service visits and unresolved defects. Buying a new RV should be exciting especially when you invest over $200,000. It should not feel like you are fighting the dealership at every step to correct problems that should have been addressed before delivery. I truly hope this gets resolved quickly, and I will update this review once I receive the window estimate and final outcome. But as of now, this experience has been extremely disappointing and far from what anyone would expect when making such a significant purchase. read more

They replaced our bad air conditioner with another bad air conditioner and gas lit us by telling us it was working but clearly it was broken. 10 degree difference from one room with a working a/c to the other they claimed to replace. We had to higher an honest mobile company to replace it again. General RV is Truly a sick company. Please don't go there. Not to mention every time we had to get through to someone from service we had to call Corperate and complain to get someone to call us back and they F'd us out of a 200.00 credit we had. read more

General RV Center - This is their BBB rating! - RV Dealers Near Me - Dover, Florida

Needed a new couch and stadium chairs on our way through Florida and they had them in stock. Erica went out of her way to accommodate us. We stayed in their lot (power and water) overnight and then in the shop the next morning. While we were at breakfast and on a trolley tour The work was done and we were on our way by 1:00! great work! it was pricey but we were very happy. read more

Run, Don't walk away from these people! There service department is the worse ever! I have a warranty Safety recall on my 2025 Winnebago Trovato for a faulty water heater blanket (potential fire hazard). I had to go to the dealership so that they could verify the defect (day 1 off of work). They ten set up a follow up appointment to actually fix the defective component (day 2 off of work). they called the night before to verify I was coming in for my appointment and then informed me the next day when I showed up that they didn't actually have the part. Now I am waiting for the third appointment (day 3 off work) to get the repairs done. I was told Wednesday of this week, I call (it is now Tuesday), get their call center, which transfers me to the Florida General RV center and the phone promptly hangs up. throughout this whole ordeal, their personnel think all of this is no big deal! I would like to say this was isolated to the Seffner General RV Center, however, I had a very similar experience with their Birch Run, Michigan dealer ship. Welcome to corporate RV dealerships! No service after the sales and no customer care. It feels like I have been taken by an unscrupulous used car salesman! read more

DON'T GO HERE! They are horrible. The Service manager doesn't get back with you on your warranty work! I emailed many, many times, I've called and they said they'd let him know and have him call me back. Never bothered calling me. I would never buy or get service done here!! I'd leave zero stars if I could! read more

2023 Delano 24TT! Still no one from THOR or General RV, has tried to make things right! Shame on both companies! Just very corrupt, evil, and un-AMERICAN!!! Updated review: Priceless is when they pretend that they will help you, when they make promises, they lie. Over a year of lying, to us about everything! Thor-Juliana, and General RV. They will say things are covered under warranty, make you send all the receipts and documents, then deny the charges that you already paid in "Good Faith," because you TRUSTED that they would pay. General RV lied, made me wait over a month for a one day appointment, then cancelled about a day before appointment stating they could no longer do the one day appointment. I had no way to get back back to my home over two hours away and with three dogs. So I could give 0 STARS it would apply to both Thor and General RV! read more

General RV Center - 2023 Thor Delano-diesel Mercedes. - RV Dealers Near Me - Dover, Florida

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Run as far away as possible I've been dealing with there horrible service horrible camp crew and manufacturer of the unit they refuse to fix it and it was brand new when I bought it and now almost 2 yrs and I still haven't been able to use it By far the worst and mean the worst experience I have ever had DON'T BUY ANYTHING FOR THEM YOU WILL BE MISERABLE This junk has cause many family fights lost of money in payments and insurance They don't care about you I would read all the bad reviews ON ALL THEIR LOACTIONS before you even walk one foot on their property read more

I had purchased a reclining loveseat with the intent of installing it myself. After evaluating things, I determined it would be better to let someone with more experience put it in in my new 24 RV. Especially with the slide out room, I was concerned with mounting it correctly and not putting a hole in my new RV floor. Amanda Alamo helped me arrange a quick install and also assisted with help on reducing how much it was going to cost for this. She was amazing on scheduling this prior to the holiday and just in time for our trip. Thanks for everything Amanda! read more

General RV Center - RV Dealers Near Me - Dover, Florida

Bought a new RV three weeks ago. GPS, radio and all cameras didn't work when I picked it up. Their service would not ask Tiffin to expedite new parts (I said I would pay the fee). Now they tell me it's six weeks to get parts. New RV I can't use for two and a half months. Then they said they are going to charge me $25.00 a day storage fee. I would stay far away from the Dover Florida location. Very unethical place. Never again!! Service rep was very unfriendly. read more

You walk in to a loud, boisterous, and aggressive woman at the front desk who basically tackles you. Don't plan on being able to look around w/o a sales person following you around breathing down your neck. This place is a joke. The good news is you can drive on down to Lazy Days, be treated respectfully and w/o aggression from the staff. You can also freely look around until you're ready for a salesman. General RV doesn't give off good vibes. Omg! Read the reviews this place has. It's almost comical. read more

I am very disappointed in Rusty showed us our fifth wheel s . Gave us a quote of a $129,000.000 said it was a better deal than the previous fifth wheel we were looking at. We put down 15,000. And we ended up still owing 147,000.000 . I had texted Rusty and asked him about it he said I would have to get in touch with the finance department I guess he got his commission so he didn't need to help us or deal with us anymore. Kindly the same thing when we came to pick up our fifth wheel and a big chunk was out of t corner of it . Thank goodness we noticed it because they was just gonna let us leave with it like that. read more

Being a proud owner of a 2019 Discovery LXE 44H which we purchased new and having it serviced and repaired all across the U.S.A. knowing the purchase is only the beginning of the adventure of owning a motorhome and finding and receiving quality services and repairs is just as important as the purchase. I have been fortunate to have been assigned several competent service advisors over the years but none as knowledgeable, professional and straightforward as our 1st and current advisor Sean Robey who recently took care of a KYC (keep you camping) issue successfully and I must say again Sean Robey is a huge credit and asset to the General RV Service Department of Dover, Florida! read more

Do not buy anything from them! I bought 2 rvs on the same day from them plus every warranty and option I could. After the first time taking it out I noticed multiple issues. Brought it back and what do you know nothing is covered under warranty. They are a rip off. Brand new camper I will be trading in to somewhere else with better reviews. Also paid for a "ceramic" coating when it was delivered it does not look like it was ever done. The second 5th wheel leaked water within the first week of owning it. Pure junk read more

I purchased a 2021 (that was listed as a 2023) Thor Quantum kw29 about four months ago and have had nothing but issues with general since. I picked up the rig on the east coast and drove it back to St. Pete. The first issue was the screw cover on the driver side door detaching and flapping while driving. After stopping and fixing it (twice) with tape it finally held. Second, after getting it home and showing it off to friends we went to lock the door with the keys provided and the entry door key does not work! I called multiple times and waited multiple weeks to have this issue foxed and was eventually told I had to drive the rig to the Dover location to get it fixed. Its over an hour drive and just not convenient in time or gas. Next, I called (and used the form online) to make a service appointment and my call was not returned in the week so had to call back. Reason for the service - the awning arm snapped (due to rust from lack of care), broke and ripped the awning. The key still needs to be replaced, the material on the cushions in the rig started flaking and wearing away after our first use on them! When I finally reached someone to schedule a service, the woman was rude, unhelpful and I was told they only do weekdays meaning I would have to take off work and spend nearly 3-4 hours driving and wasting gas and the service per hour is $225 even though I've bought coverage. They just want the sell. read more

I spent 20 minutes on the phone with a sales rep, and then 2 1/2 hours at their Ocala dealership with another sales rep. I already knew what I wanted to buy when I walked in. I had it narrowed down to 2 models and was ready to write the check. Total waste of time. Old man Jim was kind of a dick, high pressure salesman. He never even gave me a price on one of the models, and the price he through out on the other one was ridiculous, which included over $4,000 in dealer fees. He wouldn't let me walk out of the store with the quote. Gave me no time to process it. (I snapped a picture of it which pissed him off. LOL) I made one phone call to another dealership when I got home and got a quote on both models over the phone within 15 minutes. I'm going to pay over $10,000 LESS than Jim quoted me, and dealer fees are less than $500. It's a shame I have to go out of state to buy a new RV at a fair price. General RV in Ocala can pound sand. read more

Customer service sucks. My RV is three weeks old, and is already falling apart. Side panels are blowing out, pieces of wood and pop rivets are being blown around in the bedroom from the outside air pressure. Water has already penetrated the outside shell and it's only been on one trip. This company was relentless when it came to taking my money , but now that is broke, you can't get a hold of them. The service center is going to take longer to fix my RV than I have owned it, it will require at least three more trips of me, hauling my toy hauler to and from read more

BEWARE!! We purchased our Brinkley through this General RV. We had a 5th wheel trade in that had been renovated. We sent in multiple photos of inside and outside the unit that had been requested so that they were able to see any and all customizations. A trade in value was agreed upon with Tomtree and documents were sent and signed. Once we dropped off our trade in a few days later we received a call back from Chris stating that they were unable to honor the trade in price because of the altered unit (even though they were made aware of and sent multiple pictures in detail beforehand). They dropped our trade-in price $10,000 and not willing to budge even though the error fell on them. We are still waiting on a phone call from the Corporate office that we were told we would receive regarding the whole incident. Fast forward to receiving our new unit. The customer service from Brian who did our walk-thru and Christina from the financial department was fantastic (10/10). After looking through our unit we found out that our back up camera monitor and our TPMS monitor was missing. We contacted Brinkley directly and we were told that those items were definitely sent with our unit. This means that somebody from General RV entered the RV, removed those items and did not return them to the original location. We are very frustrated that we feel that we had multiple issues or roadblocks with them. We feel like they were dishonest with us regarding our trade in and it was a MAJOR rug pull. If another dealership was selling Brinkley, we would have said no thanks and taken our business elsewhere. KEEP EVERYTHING IN WRITING AND BE SKEPTICAL OF THEM. read more

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one. The one I wanted was in FL, Dover specifically. They promised that I could get the same deal but I would have to take delivery of it before the end of the month which was the next day. I'm in SC. I was also trading in my old RV and they said they needed to take possession of that before they could finalize the deal. So, they proposed that I drive my RV up to NC, drop it off, and they would deliver the new RV to my house to the tune of about $5,000. Ummm NO. I told them I was going to drive down that night and deliver my old RV to them. I packed up essentials, threw the dogs in the RV and drive 10 hours. I get there and the RV is not ready. I did the walk through and gave them a punch list of things I expected to be done before I left. I stayed there two days and finally told them I needed to leave. By this time, they already took possession of my old RV and did not complete much on the new one. I told them I would have my guy take care of the things that could be done. They agreed and walked away. I actually didn't know about the known gas tank issue until I was headed home. I got to Jacksonville, FL and decided to stop for gas. 4 different gas pumps and 45 minutes later!!! Yea, oh BTW it's a known issue. Ummmm no one thought of fixing it??? I circled back down the highway to the Jacksonville General RV to which they confirmed that the batteries weren't charging, and I noticed that the fridge bin was cracked and needed replacing. They took pictures of the bin and said they placed an order. They also said they would be shipping it to me directly. I arrived on Oct 31st, finalized the paperwork on Nov1st, and left Nov 2nd. They were supposed to transfer my old tag in addition to getting me missing parts to the motorhome (curtain, tie backs, mirror, fridge bin, etc.). I also realized that I overpaid for extended warranty work to the tune of $25k. They were definitely sneaky with the way they presented the warranty. Since I was hanging around the whole time waiting on them, it gave me time to really read the details of my paperwork. I requested that the extended warranty be cancelled to which they replied that I would need to sign some paperwork to get that done. In December, General RV argued that I need to pay the taxes on the new motorhome before they completed the registration transfer. I told them that in the state of SC my tag taxes are not due until August, and I called the tax assessor's office to confirm this was true. But General RV insisted that I needed to go pay the taxes regardless and provide them proof. First, they were saying I needed to pay sales taxes and not property tax and then it changed to property taxes. This in and of itself was a long-debated argument because SC has a $500 cap on sales tax for this type of sale. The tax argument started a month after the sale. They sat on the paperwork for a month. They legally had 45 days to get this completed. In the meantime, SC DMV sends me a letter stating that because I no longer have insurance on my (old) RV that I had to turn the tags in immediately or I could get fined and have my license suspended. Had the dealership done what they were supposed to do in the time in which they should have done it, this would not have been an issue. So, I had to go down to the DMV and show them everything I had to remedy that. In the meantime, someone emailed the tax assessor's office the purchase agreement. I know this because I went to pay my house property taxes and saw that the new RV taxes were listed. First of all, odd because they aren't due until August, and this concerned me that maybe the dealer requested a new plate which is not what I paid for. I called both the assessor's office and the DMV. The assessor's office could not tell me who emailed them the documentation but also told me that once the transferred plate is in the system, to call them back and they would fix it. Okay, yet another thing I have to do. I'm guessing that the dealer is trying to force me to pay the taxes now, get the receipt they want. Not happening. I also discovered through this that when the dealer bumped up the price of my RV and bumped up the price of my trade in for the same amount that it increased the amount of taxes I would be paying on the new RV. I did question this when they wanted to do this, and they said it wouldn't affect my taxes. They were incorrect. It did by several hundred dollars. As of Jan 6th (60+ days later), No registration No replacement parts No cancellation of extended warranty Dover store confirmed the Jacksonville store did not order replacement bin for the fridge This has prevented me from driving the RV anywhere. I can't refinance, which was my intention to get lower financing rate, because underwriting requires me to provide the registration. I'm constantly having to follow up with anyone. NO ONE follows up when they say they will. read more

Terrible experience. Collin in the finance department was extremely pushy, offended that I would have the nerve to entertain offers from competitors. I told him exactly how to sell me the unit, gave them deposit, have excellent credit and I was hours away from signing with them but Collins fragile, baby ego was so bruised that AFTER agreeing to the deal, wined and moaned so much that after hanging up the phone, I thought...Actually I don't want to do business with this guy or this shop, Why am I doing this? So called it off. He let Camping World eat his lunch, because of his big mouth! read more

My experiences was great, traded in my 2012 class C, bought new 2025 class C the whole process from sales to financing, insurance, delivery all went well (professional courteous service). After owning several RV's in past I will expect my new RV to have issues which dealers not to blame but manufacturer yes. I live in California on my way to key west I stopped here & got new RV (I'm a fan of Matt's rv) I will recommend General RV to all my friends & family back home. read more

I went to the RV Show where a salesman saw "Sucker" wrote on my face. I had no intent to purchase that day or in the near future. However, by the time we left, we had a deposit made on a brand new 5th wheel. I never wanted a new RV, nor to spend that kind of money. So how did this happen? Good "bad" salesman. I wasn't even sure after we left what "our" RV was like (after being dragged into so many). (My mistake). When we went to pick up the RV, I realized I did not want that one. The layout would never work for our lifestyle. So, I tried to get out of it. I got to the place where I said they could keep my deposit and I would walk away. Now I had their attention. After a night or so staying in the parking lot, it was decided that I could apply that deposit to a used RV. That process was also a whirlwind. I got the papers to sign and the numbers were not gone over. I "assumed" I was getting the same amount on my trade in. But, after reviewing the paperwork that evening (Mistake again) I found that my trade in value had been decreased by $5K without a word. When questioned, it was because I was no longer at the show, was purchasing a used one and they didn't have the wiggle room to give the amount decided upon. I had trusted them to do what was agreed upon and right for me. (duh). We then waited another day/night for this RV to be inspected, repaired and cleaned. I asked for the list of items that had been repaired, but was informed that that was internal information only. When it was ready to go, there was pressure to move everything from our RV to this new one and get out. They were busy and needed the 2 spots we were taking. After 4 days/3 nights we were also ready to leave. I think that the only thing that had been cleaned was the shower and the refrig. There was even a part typed to the freezer that must be for the icemaker which does not work. The final walk thru was quick and only a few things were verified. The ice maker was questioned, but informed that it had been checked over and we couldn't verify it as it was not cold. I had paid for a "finish" to be applied also, but now I am questioning whether that was done or not. There doesn't seem to be a good way to know. They did overcharge me and I confronted them. I was reimbursed to my loan. Overall, they will NEVER have my business again. read more

Take a look at just a few of the lawsuits brought against GENERAL RV (On YouTube) In our case, these people sold us a $147,000 LEMON. Brand new and broke down in upstate Florida on our way to Michigan. Coach had to be towed to ALABAMA!!! Leaving us stranded for 6 days!! Had to rent a van to drive my family and all our belongings to go pick it up. Not one but TWO cabinet doors were fell off, scratched up front end, glue all over the seats (where velcro is adhered to cushions). Springs found on the floor to the slide out, under carriage covered in oil due to the oil compartment bursting open, the door to the coach just flew open (in the locked position) striking a parked car causing damage to both vehicles!!! The sales managers are absolutely TERRIBLE and lack any communication and then condescending when actually speaking with them! Too many things to list, but buyers beware of this place!! They wouldn't let me inspect the vehicle until after their "so called" prepping. So we signed the purchase paperwork noting that some kid who goes by the name of "Angel" tried to scam us into buying nearly $60,000 worth of insurance which only covers you for 5 years!!! Definitely be aware of this scam! Sales people/managers, Trae Aiken, Dawson Nyquist and Richard Perry offered to buy back the LEMON for $95,000!!! WHAT AN INSULT!!! These coaches are going for $135K-$140K USED!!! With no expectation of getting top dollar, but COME ON, $95,000??? They want me to eat over $52K as they will end up selling it for at the very least, $135K. Laughing all the way to the bank! Don't fall for these crooked tactics. When I emailed Richard Perry (the Supposed Sales Manager) that the offer was insulting to me and my family, he simply said that I insulted HIM!!!! He then says that I "need to speak with someone else!" At the end of his email he says "GOOD LUCK!" This is not professional at ALL! He hides behind his computer writing these nasty emails just to avoid any further contact..As does Aiken and Nyquist (both of these guys supposedly hold some upper position at the store). Just salesman I could go on and on but why? I just want to make any other potential buyers aware of these unscrupulous salesman at this location. read more

Craziest Mess that I have ever seen or heard!! They sold my friend a used RV that A) fridge door put on backwards and when fixed the door was crooked. B) The a/c filter cover on top of rv came flying off when he tried to change filter. It hit him on his head. C) All tanks were filled with filth, sewage and rancid water. D) Nothing was shown to him to know how anything is supposed to work. Failed to explain things properly. The list goes on and on, but I think you get the gist. Frankly, I wouldn't give 1 star if I didn't have to give one. J. Worstell read more

No customer service. Repair Center breaks more things than they fix. Avoid this business at all costs. Expect to leave your unit for 8 weeks (minimum) every time you have a warranty repair. No one there cares anything about a customer experience. Run from this business. Had to give them one star because zero stars was not an option! read more

This is for Nicole who contacted me on Yelp- FYI you guys actually have my trailer that is how far disconnected your customer service is!!! I had to contact Forest River to get anything done! Hopefully you are fixing everything since you have now had it for over 2 weeks. We will see if General RV makes things right since we bought the rig on 11/1 and 5 months later...still waiting....paying for the rig...wasting our money on protection plan and DO NOT pay extra thousand for the paint protection-doesn't work. Will the company make things right? Reimburse for our time, lost vacay, poop back up....TBD read more

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I would write about numerous events that have occurred with General RV from February 2023 till now. Some would include: they misled me on my class B van battery setup  (would have charged me for a van I was not getting), sent me off their lot with a brand new van and a nonfunctioning solar panel (they did not even know it was not working), ignored numerous calls and text messages from me about my warranty repairs. However, this review is really about the stain they created in my van while in their lot for 5 weeks. On Aug 1st, I dropped off my van for warranty work. I cleaned the van and emptied the tanks in preparation for it to be unattended to for weeks. When I went and got my van on September 15h,  there was a large oil stain in the center of my brand-new floor. Upon seeing the stain, the service representative called over their service manager (I will not include names of individuals however I have them noted). They at first tried to clean the stain. Then they said they would lift the floor to see if the stain was from an undercarriage source. They were sorry and admitted not one of them had ever been inside my van before that day. There was another man who joined in our conversation about the stain. So now there are three men staring at the stain and me.  The service manager then went on to say, "I should focus on the work they completed and the superficial problem of the new stain". I was shocked that he would say that to me as the van was a 2023 and I purchased it for a great amount of money. So imagine me, a woman, standing alone with 3 men staring at her and they suggest that I was overreacting to this new large oil stain. I was uncomfortable, to say the least. Within 48 hours they denied responsibility for the stain. They claimed my floor mats were at fault. I told them this was not possible because I did not leave my floormat in the middle of the van (it's a doormat- meant to wipe my feet upon entering the van and therefore always at the entrance point of the van).  Plus, I have used these doormats for years in my past van and never had it left a mark. Nor did it leave a mark or stain in the 73 days I had spent in the van this past summer. They went as far as to send a picture on Aug 13th with my mats over the stains claiming my mats were at fault. I did not leave my mats in that location in fact as seen in the picture I took on September 15th, the mats are under the table that had fallen. Not near the new stain. Furthermore, recently (with van back in my driveway) I took a white cloth all over the back of the mats and no such oil or black material came from the mats.   They denied responsibility for the oil stain in the middle of my floor even though they originally admitted it and apologized. The cost to replace the flooring is 5000$. Not to mention the cut in resale value. I was treated terribly and made to feel that I was overreacting. I would never recommend anyone work with General RV. My experience with them was borderline bullish and intimidating and absolutely disrespectful. *In the picture included- please note the location of the gray doormat. Not near the stain. * read more

General RV Center - Oil stain. Not there when I dropped off Van 8/1/23. - RV Dealers Near Me - Dover, Florida

By far the worst experience after buying my NEW RV 3 weeks ago. The RV had issues including an exploding battery, AC issues and a leak. The salesman simply said "once you take posesión off the RV it is yours, you own it, I cannot help you". They sold me a 15k "60" month extended warranty that is useless the first year since they refer you back to the manufacturer, and the "camp assist" plan, don't bother since they actually charge you parts and labor. They flat out lied to get the sale and now will not stand behind the product. No wonder they have a 1.5 star rating. Really bad service for sure. Avoid this place like the plague. read more

General RV Center - Exploded battery. Only 3 weeks since I purchased the new RV. - RV Dealers Near Me - Dover, Florida

Beware of things that are too good to be true. We purchased an A-Class motorcoach from General RV Center in Tampa, Florida back in November of 2019, and it has been downhill from there ever since. First of all, the RV selection is okay, and the sales team is nice, but after you are done with them and own the coach, the service work process, or lack of it begins. On top of all that, I would recommend NEVER, and I mean NEVER buy an extended warranty for any of the interior or exterior items on the coach. You will NEVER, NEVER get what you expect regardless of what they try to sell you. SAVE YOUR MONEY. We purchased a Cornerstone 5-year extended warranty, and a warranty for the interior finishes and exterior paint and diamond bright shield on the front of the coach through Platinum Ultimate Plus Protection. That was a lot of hype from the finance manager offered it as the best thing in the world to have for a coach of this type. Well, they will try to scare you into protecting yourself, but the money I spent on the warranty has been way more than what has been submitted for repairs, and of course 90% of my warranty requests have been denied by the warranty companies, so again, SAVE YOUR MONEY, you will end up paying for the repairs yourself anyway. My best advises to any person looking to purchase an RV, unless you have lots of money to burn, stay away from false profits, and things that are too good to be true. Most especially Cornerstone United Administrative Services, Inc. dba CornerStone RV. and Platinum Protection Systems, dba Platinum Ultimate Plus Protection. TOTAL WASTE OF MONEY. read more

I purchased a 2023 Thor Sequence at the end of January 2023 during the Tampa RV Supershow and needed to go back to my job in the north soon after as they worked on the repairs. I flew all the way here with my small dog using break at the beginning of March. I am very disappointed about the way that I was treated, especially by the sales manager Rick. I was being discriminated against and treated with insults, biases, and prejudice. I was insulted in any way possible and I was talked down like a child. He said, "you act like someone younger who doesn't get what you want." He repetitively said that I was being unreasonable as he thought he provided a good standard. When I said "That's your standard," he said "You are rude." It's as if in his mind, customers don't have any right to ask what they deserve. He argued that having the deep cut on the floor is okay and that I'd better get used to more damages every day from now on. When I tried to type down what he said when I felt that he was verbally abusing me, he yelled and demanded me to leave and said that I could never enter the sales building again. He also asked me to leave and never come back again to this General RV. The cut has been there originally, but he insisted that it was me or my small dog (a very mild small dog who never scratches and is with me all the time) who caused it without any proof or evidence. As a minority woman, I also have a reasonable belief that he's discriminating against me. When I said that I would put on a negative review, he even said that "America is a beautiful country. And in here you can do whatever you want." I believe that he was only saying this to me because I am an Asian single woman with an accent. I felt insulted and discriminated against as I am sure that he would not have said it to any Caucasian American customers. When I said, "Do you think that I would like to spend my vacation in your parking lot?" He said sarcastically, "I don't know about that." I think it's another insult that he is suggesting that I wanted to stay here as if I'm homeless and needed to stay in their parking lot for as long as possible. I believe that this is discrimination based on the origin of the country. Just FYI, I've only spent a few nights (3-4) in their parking lot altogether (including the initial trip in January) and have never stayed outside of their parking lot. They still don't admit that the cuts were originally there and they refused to take care of it. He even claimed that it was the manufacturer's fault and that since it is handmade, there are a lot of imperfections that I just have to accept. Since I am purchasing a brand-new Camper Van, I don't think it is reasonable to put the blame on the customer. I was intimidated by his violent demeanor and felt threatened and worried about my safety. After knowing that I was staying for the night yesterday, he said that they should not have provided another night for me at the parking lot! This company needs to train its staff so that they don't treat customers as enemies. I believe that he is discriminating against my age as an older single woman when he said that "You are acting like a younger person who doesn't get what she wants." I don't know why my age has anything to do with it and why it became a target of insult. Does he have a problem with older single women? Not to mention he was taking advantage of the fact that I am from the north (and can't stay long) and taking advantage of my minority status and my accent. I got to talk to the Operations Manage Trae and he said that he did not care a bit what review I write and even after I had share how I was discriminated against, he did not care a tiny little bit and said that it would not change any decision that they had made (not making the damages that came with the RV). In the waiting room, I also heard from another customer who was a victim of bait and switch sales tactic and she said that they would never purchase another thing from General RV. I agree. Never, ever, purchase a thing from General RV. Below are the damages came with the new RV that they refused to fix. So, STAY, AWAY. I HAVE WARNED YOU. read more

General RV Center - Damages that came with the New RV that they refused to fix. - RV Dealers Near Me - Dover, Florida

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This is a lie they never really reached out to me email or by calling, this place isn't really worth any customers money at all it sucks Also a little update, I never got my money back. read more

We have been trying to get our 2023 Sequence warranty issue resolved since August 2022 Their inability to return phone calls is deplorable. Currently we are waiting to get a defective solar panel resolved. Can they return a phone call or provide any status updates. (that is a huge no) I have never spent so much money to be treated so poorly. Run away from this location and save yourself a ton of heartache read more

Purchased a slightly used 2022 3951MBRedwood fifth wheel. after getting my truck vin and cargo information was told I could tow this RV with my Ford F-250 King Ranch. it was discovered after the purchase by weighing the RV and truck the tow rating was fine but the cargo capacity "pin" weight exceeded the rating by over 1000 pounds dry nobody in truck and camper have nothing in it just as we had received it. General RV knew or should have known that the pin weight would exceed my car capacity. They have will say they gave us options but none were acceptable 1. get larger truck 2. upgrade suspension on current truck. we explored this with their recommended vendor Tampa Springs and were told they were unable to upgrade the truck to carry this RV weight. 3. trade in for a smaller Rv. models provided were not what we are wanting. This sale should have never been allowed to happen and is a safety issue by towing an over loaded truck and had the potential of causing damage and harm to my family and plus the public at large. General RV refuses to take responsibility and do the right thing and refund my purchase. read more

The main reason we bought from General RV (twice) was because of Brian. We purchased an Avenger 22BH in 2020 for weekend warrior trips. We fell in love and decided to upgrade a year later for long term travel. The 2020 visit was short and sweet, he listened and showed us exactly what we were looking for and we were done all in one day. When we decided to upgrade we looked at several dealerships because we had a bigger wish list this time, and wanted to know all our options, and we dealt with many sales guys. In the end, Brian had given us such a great experience the first time the rest fell short. He was still by far the most patient in showing us a variety RV's that were in our price range and had everything we needed. Where other sales guys seemed annoyed that our girls complained they were hot and tired, Brian joked with them and tried to lighten the mood and distract them from the heat by including them in the conversation of what they thought, etc. it took a total of 3 visits and countless RV's to decide on one that the whole family loved, which was the 2021 Heartland Milestone 370FLMB. The guys in the service and management were also great, so overall we had a great experience. I do hope they know what a great asset Brian is and I've suggested him to several friends and people I see post on social media asking for referrals. read more

General RV Center - RV Dealers Near Me - Dover, Florida

Got off the main road to see if there was any types of RV's our family would be interested in. Saw no staff outside willing to help. Gates were closed to be able to look at all of the RV's. Overall for a short experience of not being able to get help, it was a waste of our day. read more

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We're really disappointed with General RV. Sales Rep Kevin Garrett was fantastic until we called about several issues with our Primetime Sanibel. He told us to call for anything, which we did, but he didn't have the time for us to even ask what is the issue, just texted to say that's not his job. No concern whatsoever. Although General RV isn't responsible for the multiple issues we had and still have, their lack of support is their failure. One item specifically was (still is) our toilet leaking along the floor. We noted the leak during the walk through, along with several obvious problems, waited hours for repairs because we are from out of town, only to find they weren't repaired. I can't say how many times we've called, and were told someone would get back with us, but no call. No follow through. Now we are working with an outside vendor to correct the problems because we live in our RV and don't have the luxury to drive back to their dealership so our home may sit there for what I'm pretty sure would be weeks, considering their history so far :( Rodney and Phyllis Basinger read more

These guys are the worst! As of 04/29/2024 I cant drive my Class A that I spent $170,000 because they can't get it registered which by the way you pay big for. So many calls and messages with no help!!!!!!!!!!!! Stay away.... read more