My wife and I purchased an Airstream travel trailer from Bates RV this past March. Although the airstream is a quality piece of equipment and we're completely satisfied with it, the Bates experience was terrible.
The "Buggy", our name for the Airstream, is a 2008 Safari and needed to be cleaned and have a couple of maintenance items done before we took possession. Because we hadn't any immediate plans, we gave them 2 weeks, plenty of time to take care of the necessities before pick up.
Two weeks later, upon our agreed date for pick up, absolutely nothing had been done. Although the Bates folks were apologetic and offered to take care of the discrepancies within the next few days, we already had our first Buggy trip planned. Disappointed and frustrated, we agreed to return the Buggy a couple of weeks later, after our maiden voyage.
We must interject here that our maiden voyage proved that the level of care and attention Bates gave to being sure we were somewhat trained in the use of the Buggy was also terrible. We spent way too much time going to the manuals for the simplest of things that could have been explained by the sales person.
In the end, we returned the Buggy as agreed and even after an additional week at the Bates' Service Center, the work was not done. The lame explanation was about a manager leaving and them needing to get the new guy in place.
Their incompetence and lack of ability to provide the basic agreed repairs and maintenance is the cause of our poor rating.
We can absolutely not recommend Bates to anyone. read more