City Tech and Alex are excellent! Sara, the manager helped me to coordinate my availability with…read moreAlex's as I requested him due to his great reviews. When I turned my dishwasher on, it started to fill and then turned off. I tried it 3 times and then decided to call City Tech. Alex quickly figured out that the issue was with the door and that it was due to misaligned hardware from the installation. He resolved the issue and also gave me some tips regarding the dishwasher. A bonus is that now it operates quietly, too! The charge was reasonable, the cost of the service call. Thank you Alex and City Tech!. They are the only company that I will call and will request fabulous Alex again!!

Alex is knowledgeable and genuinely wants to help. He was able to find the issue with my leaking…read morefridge in 30 seconds. He was thorough and also did a check on other areas of the fridge. He was also timely and courteous.

5 star service! The company is extremely well organized and techs are well prepared. No "we need to…read moreorder parts and come back in 3 weeks" drama. They even had the COI ready to go and immediately sent it to my building's management! Sal and John are a treasure and while I hope my fridge doesn't break again for another 20 years, if it does they will be the ones I call.

Serge was very thorough, professional, patient, and explained well what the issue was, and what my…read moreoptions were. He could fix it, but advised it was not worth the cost of repair. Really in gendered trust in a repair person.

Eli came to fix my bosch 500 washing machine. He arrived at the time that he said he would. He…read moreprovided the COI for my building as soon as we made the appointment. He figured out and fixed the flooding problem within a very short period of time and charged me what I felt was a very reasonable price for the job done. He also pointed out some maintenance that I could do on the washer and dryer to help keep them running for a long time to come. This apt is full of appliances that will need repair at some point and Eli has a customer for life. I am so glad to have found him.

Highly recommend Eli for washer diagnosis and repair. He was friendly, on time, professional, and…read morevery prompt with communication. He patiently explained everything, gave honest suggestions, and took direction well throughout the process. Smooth and stress-free experience overall.

Freddy and his team were punctual and efficient in helping me diagnose my refrigerator issue. They…read moreordered a new part which only took 2 days to receive and tried to replace it. Unfortunately my refrigerator was too old and the new part does not fit (not their fault that Frigidaire does not make the part I need). His prices were reasonable for the amount of time and effort it took to figure out the situation. I had to get a new refrigerator and Freddy helped install a new waterline since PC Richards was not able to do so. Freddy is very responsive and works during weekend hours (came on Sunday twice) so convenience was definitely appreciated. I would highly recommend him and his team to help service all of your appliances!

They respond fast, were courteous and helpful. fixed my dryer which did not heat,maintenance, and…read morecleaning. Happy costumer.

This is an absolutely First Class company, operating in an area in which shady companies abound…read more Competent, trustworthy, reliable, they identfied abstruse problems on two units that had perplexed some other firms and had solutions to hand. AND ones that didn't involve just replacing everything in sight to make the problems go away. We will DEFINITELY use thm again

Responses were timely and helpful. That helps so much to relieve concerns and to confirm something…read moreis really going to happen.

We had a dryer that wasn't drying the laundry properly and we called Steven. He came promptly,…read morediagnosed the problem, changed out the parts, all in the space of a couple of hours. He had asked for the dryer's model and serial number before he came to ensure he had the spare parts, saving us money by negating the need for doing more than one trip. Highly recommended!

Steven is the best out there. Quick responses. He works with your schedule and it's not all about…read morethe money with him. Wish I found him sooner. I would've saved tons of money.

Like a New York public school teacher during covid, my Viking refrigerator's ice maker completely…read morestopped working. After weeks of warm drinks, rock-less cocktails, and an inability to put ice on sore muscles, I contacted Mike. He got back to me quickly and sent a technician here right away. Unlike a New York public school teacher during covid, the technician got to work. He removed the ice maker assembly and suggested it might need to be replaced. I began mental preparations for taking out a second mortgage, as Viking parts are absurdly expensive. In short order, he determined that the assembly worked fine (pretty impressive for a 20-year old fridge). A piece of food had gotten into it and blocked the water flow. He fixed it, put it back, and I was back in the ice-making business in no time. He could have totally fleeced me, but did not -- restoring my faith in humanity, but not New York's teachers' unions.

If you have any Viking stove needs, I highly recommend NY Viking. I submitted a request late at…read morenight and they gave me a call first thing the next morning. I had mentioned to them that my building had strict requirements for insurance and Sal sent over a COI within less than 24 hours of our call that met my building's approval. Sal was very responsive over the phone and scheduled an appointment for a 2 hour window. Alex, the technician came during that time window and also gave me a call 20 minutes before his arrival to give me a heads up. I love how communicative the entire NY Viking Team is. When he arrived, he made sure to cover his shoes with blue covers and he was able to quickly diagnose that my oven door needed new hinges and gave me the price, which I agreed to before he then promptly fixed everything. For folks who want peace of mind that their oven will get fixed and don't have these technical skills, I definitely recommend giving NY Viking a call.

They came out quick. They are honest and high integrity. They did not stick me with an…read moreunnecessary repair. It turned out that my lightbulbs were just out. Jiggling the panel turned them back on. I thought I had bigger problem. I've definitely encountered repair people who would have been dishonest and told me I had to replace the whole control board or something. These guys did not. I will definitely call them in the future when I have any other problems with my major appliances.

Alex came out to repair my subzero freezer today. What an absolute gem! He knew exactly what was…read morewrong when he heard the noise that the freezer was making, had the part available, and was able to fix it immediately. He brought his own shoe covers and put them on without that awkward moment where you have to ask someone to put on shoe coverings. He also vacuumed before and after installation. The company offers a 90d guarantee. Sal and Mike immediately sent over the insurance form that my bldg requires. Working with the company was so easy. Thanks for saving my frozen Giordano's deep dish pizzas that I hand carried back from Chicago, Alex!

I own a business and had been struggling with recurring AC issues for years. No matter how many…read moretimes other companies came out, the problems always came back. That changed when I called Eugine and his crew. From the start, they were courteous, punctual, and professional. They took the time to diagnose the problem properly and fixed it once and for all. It's been months since their visit and I haven't had a single issue with the AC since. The quality of their work is outstanding, and you can tell they really care about doing the job right the first time. I can confidently say they're the best team I've worked with in this field. Highly recommend!

Fast response on Yelp and showed up the next day--on a Sunday--to service my fridge. Highly…read moreknowledgeable, reliable, and a great value for urgent repairs.

Good service. He spent three hours repairing my dryer and left everything organized and in order…read more He explained the problem to me in detail and fixed it correctly.

I've used AG Appliance two times now to repair my Thermador stove and oven. Both times AG…read moreAppliance sent a technician the same day and either resolved the problem or ordered the required replacement part and came back within a couple of days. I highly recommend AG appliance repair! On the other hand, I do not recommend Thermador stoves!