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Nesconset, NY

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Gemini Salon And Garden

4.2 (40 reviews)
Closed • 9:00 am - 8:00 pm

Services - Gemini Salon And Garden

Haircut

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Hair after each visit

I wish I didn't have to write this, but it needs to be said. I never leave reviews--good or bad--but my experience at this salon has left me deeply disappointed and exhausted. I went to Gemini for the first time in early April, hoping to refresh my hair color after a year of healthy growth. I was clear with Alyssa, the stylist, that I wanted a natural, dimensional look, with my roots still present to allow for an easy grow-out and absolutely no yellow, gold, or warmth. I showed her multiple reference photos of both what I wanted and what I did not want. What I received was the opposite of what I asked for: patchy roots, bright yellow and gold mid-lengths, and overly ashy, grey-white ends. It was a mismatched, inconsistent color. I messaged her immediately and returned the following weekend. This is now my second full day at the salon. The "fix" turned into several more hours of lowlights, toners, and other processes I lost track of. By the end, my hair was dark brown--darker than my natural--with chalky purple tones, especially at the ends. Once again, I expressed how upset I was. The owner, Johnny, was called over. Together Johnny and Alyssa stripped and reprocessed my hair. When I looked again, my hair was blonder, but still had streaks of pink, purple, and yellow--plus a harsh, straight line of demarcation on one side. I was told it would "wash out" and to call if I needed anything else. The idea that shampoo would correct what hours of professional service couldn't is insulting. Johnny said my hair was much better, and asked if I loved it... while my hair was purple and orange. I couldn't find the words to express how I felt. To absolutely despise my hair enough to make me cry several times...that's something I haven't experienced before. After two full days in that salon, my hair was fried, knotty, and breaking. I couldn't wear it down. I deep conditioned and oiled it daily just to manage the damage. I called the salon and explained everything, asking to speak to Johnny. He texted back, offering another visit with a different stylist--but no refund, because "we don't refund professional services." What service? My hair was ruined, not just different than requested--bad. I agreed to try again, hoping for improvement. My third visit was with a new stylist, who was kind and seemed to understand my concerns. I showed her pictures of my hair throughout this whole process. I asked to fix the lines of demarcation, to get rid of the pink and purple colors in my hair, and to make sure that my hair did not have a warm or golden color to it. I said I was ok with anything else.. a beige or sandy bronde color. Just no gold or yellow. I never wanted my hair so blonde, and the warm blonde hues are exactly what I wanted to avoid. Johnny came over at one point during this visit and made a dismissive comment comparing the situation with Alyssa as "taking the wrong bite of chocolate from the chocolate box", that she just wasn't the colorist for me. No accountability. No recognition of the damage and distress I've endured. I had done nothing wrong--I was clear, specific, and respectful throughout. I showed everyone pictures of my hair last year. My hair was untouched for a full year. All damage done to my hair, and need for a color correction was solely due to the colorists at Gemini. This new stylist tried her best. But even after a full session of highlights and two glazes, my hair was still yellow--just a solid honey-yellow color. I asked again, can anything be done? The answer: not really. Just wait for it to grow out or dye it brown again. It has now been a month since my first appointment. A month of hiding my hair under clips and buns. A month of frustration, embarrassment, and trying to repair what should never have been damaged. There has been no true accountability, no apology, and no resolution. This experience has been beyond disappointing. I didn't receive the color I asked for--not once, not twice, not three times. What I did receive was damage, stress, and an overwhelming sense of regret for ever stepping foot in this salon.

2 shades of brown

they deleted my review on Google and blocked me on social media so I will post here: Me and Alyssa had a conversation about what I wanted from the appointment, my expectations, and I had even provided her with a reference photo along with photos of the current state of my hair. Alyssa had let me know that she would be able to perform the services that I had requested with her. When I arrived at Gemini Hair Salon and Garden at 10:00 for my appointment, I was greeted by Alyssa. She sat me down in her chair and we then had an in person consultation. Ashe was able to see my hair, touch it, and gather the information that she needed to perform the services. We went over the current damage I had; she explained to me that she was confident that she could make my hair like the reference photo I had provided. I explained to her that I did not under any want my hair color to be darker than what it already was. She told me she understood all of my expectations, went to mix the color, and proceeded to apply the lightener and color onto my hair. she told me she would let me sit for 20 minutes and she would be back in time to rinse my hair. Approx 45 min had passed, and Alyssa had come to briefly check on me where I expressed concern that my hair looked very dark. She stated it was fine and left again. Finally, after she had returned and brought me to the sink. She then took me to a salon chair where we both noticed the issues with the color of my hair. She said she needed to fix it, so we went back and she attempted to fix it. This attempt did not work either, and she attempted to fix it again. She left me sitting an excess of time again, she told me she would be back in 10 minutes to let the color develop and did not return for approximately 20 minutes. At this point, I had been in the salon for 3 hours. I noticed my hair began to turn extremely dark. I started to become upset and called my Mother to meet me at the salon for some emotional support. I never saw Alyssa after that, but I was then greeted by the owner, Johnny, who told me "color could be fixed" and I had nothing to worry about. He told me he could fix it for me and that I would only need to pay for the haircut he performed and not the color. He tried to remove some of the dark color that Alyssa had let develop on my hair, and added color to my hair that I did not request. He lightened my hair in areas that I specifically told him I did not want to be lightened. Johnny had turned my brown hair orange. It was not done with careful work. Alyssa had informed me that the most I would be paying for my hair was $230, when I went to the cash register to pay, they had told me it was $275. Because I was there from 10:00 AM until 5:00 PM; I was flustered, upset, and confused, I paid the amount of $275. When I went home to check my bank statements they charged me $283.59. This was not disclosed to me and I did not sign off on this price. After seeing my hair in natural light I noticed that my hair was orange, and it was discolored. I reached out to Johnny in hopes we could resolve this. I asked for a refund of services and when he denied it, I let him know that I was going to dispute these charges. He proceeded to threaten to take me to small claims court. He said he would be willing to cover up what was done to my hair, but only if I signed a forum noting that there would be damage done to my hair. I asked him what he would be able to do to fix my hair and he responded with "At this point I will not be answering. I can give you my lawyers information if you have any further questions." I asked him to clarify if he was not willing to fix my hair, he had let me know in order to fix what he and his employee had done, he would need to damage my hair and that I "must" sign a forum to have my hair done by him again. I gave Johnny a tip before leaving as it was the right thing to do. I referred back to their website for pricing in which I discovered what I had asked for: a haircut: $68, a glaze: $50, and a face frame $124, would equal $242.00

Johnny Kelly, the owner, has been my stylist for many years. He is a very talented and artistic colorist and I have had so many compliments on my hair over the years because we are constantly changing things a little bit here and there. Now, I am an old lady and , umm, shall we say "fat", so I am not the normal person who would get compliments on their hair, so that tells you how great it looks when Johnny finishes with me. Johnny took over the Salon exactly the time COVID closed down everything, so I know the renovations are behind schedule, but knowing Johnny, the salon is going to be as gorgeous as one of Johnny's hair styles.

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23 days ago

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4 months ago

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1 year ago

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11 months ago

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3 years ago

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1 year ago

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4 years ago

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2 years ago

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3 years ago

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2 years ago

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Photo of Darcy D.
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2 years ago

This is a fantastic salon. I have been going to Johnny for several years and he is very talented. He's amazing!

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3 years ago

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2 years ago

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6 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

This place is fantastic. I have Francesca as my hairstylist and she is fantastic . She does a great job of what she is doing .

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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5 years ago

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4 years ago

Outstanding service every time !! So professional and accommodating. The atmosphere is fabulous

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6 years ago

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6 years ago

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4 years ago

Dom is the best hairdresser. My hair came out amazing ! Maria gives the best shampoo massage! Highly recommend them both!!

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5 years ago

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6 years ago

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4 years ago

Amazing service :) It was so clean and so relaxing! I got my hair glazed by Justin and it came out beautiful!

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5 years ago

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5 years ago

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7 years ago

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6 years ago

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6 years ago

Dom gave me the best brush blow out I have ever received so kind and sweet highly recommend

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5 years ago

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6 years ago

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Review Highlights - Gemini Salon And Garden

“I have been going to Johnny for several years and he is very talented.”

Mentioned in 8 reviews

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Hair Story Salon

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I am usually not a review-writer, but I am so disappointed and I feel the need to share. I had gone…read moreto Julia in the past and stopped going a year ago. Now I remember why. I went in for a single process, some highlights and a haircut. My hair is neck-length and layered. I explained to Julia what I wanted done. She does not have a professional website so there is nowhere to check her prices. Nor does she have a pricing chart anywhere in the salon. I know what I have paid at good salons (not Lemon Tree). Julia's shop is convenient for me so I thought I'd give her another try. I felt uneasy with the conversation because of her prying personal questions......"Did you make money when you sold your house? How much does your daughter-in-law make as a school principal?" I would never ask such personal questions to anyone, let alone a hairdresser whom I hardly know. It's none of her business! It seems the conversation always turns financial...even when I used to go to her a few years ago. I don't know if it's nosiness or if she tries to see what she can charge based on my wealth (or lack of). Not sure. It's just weird. Anyway, back to my appointment. I had to choose a color for my roots from a chart. I always assume a knowledgeable hairdresser would be able to tell me which color to use, but not Julia. I chose a color and asked if it was too ashy. She did not give me an answer. So I went with my choice. I did explain to her that I like chunky highlights, but she did them very thin. I will get them done the way I like at another salon in the near future. My haircut is uneven. I told her it was longer on one side but she told me it's because I have a lot of hair and it is hard to get it even. Well, at $80 for a haircut, is cutting it evenly on both sides asking too much? Then it came time to pay. Single process, half highlights and a cut: $335!!!! AND she charged me an additional $13 for a credit card surcharge!!! What salon charges you to pay them??? I also gave her a $40 tip (which I now regret ) so I left there having spent $388! All for something that should have cost me no more than $200. Other quality salons charge $65 for single process, $60 for a haircut and $75 for half head highlights. I remembered why I stopped going there. I told her how disappointed I was with the charges and she offered no solution....no "can we work it out?" Nothing. She could have offered to credit me back that outrageous cc surcharge. But no. I told her to cancel my next appointment (I always book ahead) and she replied that she's already done that. There's just something off with this salon. There are no other people who work there. It's just Julia. She doesn't have to pay anyone, there is no shampoo girl. It's just her. There has never been another person there when I go. And the prices are exorbitant. This is not a wealthy area. We are blue collar workers here. There are other salons in the area who charge normal prices. I just chose her because she is right up the block from me. But it seems she's all about the money. The salon is not fancy. There are water stains on the ceiling. No effort or money is put into beautifying it. So.....I just thought I'd put this experience out there. I know she has rave reviews from other people. I don't know how real those reviews are. I just know what I am writing is the truth. My hair looks ok, but not "almost $400 ok" if you know what I mean. There are other salons.

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Karisma East Salon - This is how my hair turned out after I took it upon myself to put a color corrector on it and then add the red mind you without any bleach

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3.9(14 reviews)
1.9 mi

I had a 10:00 AM appointment which i made 3 weeks ago.I received a last-minute text that morning…read moresaying my appointment was moved to a different location -- one that was farther away and inconvenient. I still made it there by 10:15 AM, and the moment I walked in, the receptionist told me to go straight to the wash. But as soon as I mentioned I had a Groupon, everything changed. Suddenly I was told they couldn't take me because I was "late." I tried explaining that the only reason I was late was because they changed the location on me with barely any notice, but they didn't care. Instead, I was met with attitude and zero professionalism. No apology, no effort to reschedule, just a rude dismissal. I ended up wasting over an hour of my morning driving back and forth for absolutely nothing. This is completely unacceptable. If you're going to change your location last minute, the least you can do is honor your appointments or have the decency to be respectful about it. Terrible customer service. I will never be returning, and I don't recommend anyone else does either -- especially if you're using a Groupon. You'll be treated like a second-class customer.

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Gemini Salon And Garden - hair - Updated October 2026

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