Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!

I appreciate everything about Mac's. The team was so kind and they found and solved the issues but…read moredid not push for doing extra things. Very honest and got the work done quick. Thank you Mac's Auto!!!

Although, I only came here to get my vehicle inspected, I can tell from the atmosphere that this is…read morethe place to bring my vehicle for service from now on. Ms. Lou have excellent customer service skills and a very welcoming attitude!

I was referred to D & M by a client of mine years ago, and have not been anywhere else since!…read more I'm so thankful to have found them! They are always friendly, honest, fast, and dependable. This is the only auto mechanic shop I've ever been to that I 100% trust when it comes to suggested services. I just can't say enough to give these guys they shout out they deserve!

Honest, friendly, and knowledgable staff makes D&M my one stop shop for all of my automotive needs!…read moreI've had to bring my car to these guys after being told either there was nothing wrong, or there was a lot wrong and it was going to cost me an arm and a leg to fix it! Both times, D&M far surpassed my expectations, and I haven't taken any of my vehicles elsewhere since! Way to go guys!! Keep up the good work!

There are several services I shop around for extensively before committing: physician, dentist,…read morebarber and auto mechanic. Without any doubt, I recommend Harris Garage. Hands down, they are the best. Honest, value conscious, capable, trustworthy and customer centered. I've been bringing my vehicles here for six years. I live in NOVA, but I have all of my vehicle repairs made at Harris. They are that good. My home is about a 15 minute drive from Harris Garage. They will bring me home after I drop the vehicle off; and pick me up when the vehicle is ready. After many vehicle inspections, I can vouch that they have never found unexpected problems; and they have not tried to elevate the bill to a certain dollar amount by recommending unnecessary repairs. (Not sure about that review criticizing their inspections.) Harris Garage is the best in Gloucester. Hands down!

I came in for an oil change, simple as that. They sent coupons in the mail. I made an appointment…read moreearly in the morning, yet still waited over an hour for an oil change that should have taken 20 minutes. The mechanic finally came out and told me I was "6k miles overdue on my spark plugs" I told him my REGULAR mechanic just changed them maybe 2 months ago. This was the first red flag, as a woman by myself I could sense they were trying to upsell me on something I didn't need. Then he goes on to say I have an oil leak--the worst/hardest kind to fix, and gave me a quote of over $1000. I had just in the last few months had a lot of work done on my car, diagnostic as well, and found it pretty convenient my regular mechanic didn't catch an oil leak but they somehow did. I declined the estimate, took my car home and spoke with multiple mechanics. I let cardboard sit under my car for several days and not a drop of oil appeared. At the advice of my mechanic I also let my engine idle for 15 minutes with the cardboard underneath, as he said some leaks do not drip until pressure builds in the engine. Still NOT A DROP! He explained to me that companies like HARRIS send out these coupons for oil changes to get you in the door, and then upsell you on all this work you don't need. They make very little money just doing oil changes all day why else would they practice business this way when they are a full service garage? I will NEVER return, and shame on them for trying to scam a young woman by herself, just trying to get her oil changed for a good price.

Bobby's is the best ! The other day my tire blew out on rt 17 - I live 30 minutes away - Bobby…read morehimself came to the rescue - ordered 4 tires and gave me a ride home to wait. Over and above - the staff are ver knowledgeable especially Amanda - I'll be going back for all my maintenance and service needs. Vickie

I have been dealing with Bobby's Auto Service Center since he got started in his own business…read more Bobby and his crew are experienced auto technicians that truly care about their customers. From State Inspections and oil changes to major auto repair they can take care of your needs. Reasonably priced and quality service. Quality service is not cheap and cheap service is not quality work. Just to let you know this is a prime spot for state inspections and it is first come first served so there can be quite a wait at times but at least they are not the type of shop that is just out looking to rip someone off by telling you need work that does not need to be done. Make sure you give Jasper some love when you go by there..

Excellent service! Quality workmanship! Great staff and reasonable prices! I couldn't be happier!…read more On time and extremely professional service!

I was in the market for a Toyota and found one online in the price range I wanted. I made an appt…read morefor that evening and in the mean time got preapproved for a loan. When I arrived I was met by Tommy, who has worked there for decades or close to it. He took us for a test drive and we said we'll take it. TWO hours later the deal was signed, sealed and delivered. No one's time was wasted and we were driving away in our new car. Now this was not a high end vehicle as many Toyotas are. This was a small vehicle but it did not seem to matter. They were as happy to sell it to us as they would have been to sell us a new Tundra. Tommy made it all smooth as it could ever possibly be. Now to service. We drive past 2 other Toyota dealers and 30 minutes plus a toll to get to Gloucester Toyota for our maintenance and repairs. Doug Updike goes out of his way to keep us as customers. We needed a costly repair on a Toyota we didn't even buy there and he worked with us. Thankfully we got certified Toyota repair instead of where ever else we would have ended up. Many times we request appointments for service and there is not that time available, but Doug tries his best to find a time that works for us. His communication is great. Everyone's experiences are different, and I'm sure that dealing with Tommy and Doug have had a positive effect on our experiences there. Someone else could just as easily get me to name them on a review for their rudeness or ineptness. But for the past 4 years our experiences have been worth the drive to Gloucester.

I'm sharing this to raise awareness and also to see if anyone has any information…read more My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I've since filed a report with the Sheriff's Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that's the case, but realistically, that's a lot of footage, and I don't know how thoroughly it will be handled. I've done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That's what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the fuck are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

$359 for new muffler and state inspection. Flow master has a…read morelittle rumble but not loud it was a good choice

I have never gone here before, but was pointed in this direction from a friend…read more Went for an inspection sticker. It was very full of cars and people. I walked my keys in and I sat outside because of how small the check in area is and this whole germ thing. That is my only fault to this place. They were sweet as pie. Even with the long line it was done quickly and the price was good. Taking my husbands car there this weekend to get his done too.