I was in the market for a Toyota and found one online in the price range I wanted. I made an appt…read morefor that evening and in the mean time got preapproved for a loan. When I arrived I was met by Tommy, who has worked there for decades or close to it. He took us for a test drive and we said we'll take it. TWO hours later the deal was signed, sealed and delivered. No one's time was wasted and we were driving away in our new car. Now this was not a high end vehicle as many Toyotas are. This was a small vehicle but it did not seem to matter. They were as happy to sell it to us as they would have been to sell us a new Tundra. Tommy made it all smooth as it could ever possibly be. Now to service. We drive past 2 other Toyota dealers and 30 minutes plus a toll to get to Gloucester Toyota for our maintenance and repairs. Doug Updike goes out of his way to keep us as customers. We needed a costly repair on a Toyota we didn't even buy there and he worked with us. Thankfully we got certified Toyota repair instead of where ever else we would have ended up. Many times we request appointments for service and there is not that time available, but Doug tries his best to find a time that works for us. His communication is great. Everyone's experiences are different, and I'm sure that dealing with Tommy and Doug have had a positive effect on our experiences there. Someone else could just as easily get me to name them on a review for their rudeness or ineptness. But for the past 4 years our experiences have been worth the drive to Gloucester.

I'm sharing this to raise awareness and also to see if anyone has any information…read more My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I've since filed a report with the Sheriff's Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that's the case, but realistically, that's a lot of footage, and I don't know how thoroughly it will be handled. I've done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That's what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the fuck are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

Stay away from this place! The owner Bud Merritt is a snake. Says he does most of the work on the…read morecars himself and then 3 days later the battery dies. Then the brand new brakes he puts on, supposedly, start grinding. Then we get extra calls saying there was a clause in the "special" clause in the contract that makes me have to pay extra money. Then if you ask why or what it was he sends his hit squad out to take your car, and he will not talk to you anymore. 3 Guys Auto and Bud Merritt are a joke!!

They will put you in a clunker not even in a pinch is it worth it. Between my 300 a month car…read morepayment and 120 in GAP insurance, I had to every other month put 400$ in maintenance/repair bills. The cars are also charged double what there worth. Blue book a car could be 3400$ he will charge you 13,000. Bud the owner if you have a issue with a car he will "Try to fix it" himself having his spice addict of a son Jimmie rig it until the next time usually causing more damge to the vehicle. I recommend you ride public transit over this period.

New Vehicle 3 days ago -- I purchased a one-year old Jeep Grand Cherokee from Chris Quinn and Quinn…read moreMotors. Quite simply the best car buying experience I have had in 42 years of driving. Direct, no pressure approach to the pricing and financing, and no hard sell on car care packages and add-on's. Gave me a very fair trade-in value too. Great people to deal with and great experience. Highly recommended.

If you were thinking of buying a vehicle or trying to get your vehicle serviced at Quinn Motors I…read morehighly recommend you steer clear. I took my vehicle in for a recall... in the process of recall repair they broke/damaged something extra. They did not bother to call and tell me. They told me the initial repair was only going to take a day ok Tues to Wed...my apt was a Tuesday morning. I dropped my vehicle off Monday before 3pm. I'm now 3 days later. Ive had to call and track down progress or lack there of. I requested a rental. I have work I travle for...to which they acted like was inconveniencing them to have to call and ask Enterprise. I was then told the part just arrived today Friday afternoon 12:30 that it SHOULD be finished by this afternoon but IF NOT they'd call and SEE if they could get a rental. Every occasion I've had the unpleasant dealings with Quinn Motors Has been a nightmare and a cluster F@#K! Bad business, bad customer service, buyer be ware

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I purchased a trans am from Tim 9-10 months ago. Dealing with him is like talking to a wall and…read morethere were minor issues with the car at the time, like the mirror didn't work on the driver's side, and the speakers were blown. My thought was to negotiate and immediately this guy walks away and throws his hands in the air, and says "I'm not fixing or doing anything" It kind of reminded me of when my 4 year old throws a temper tantrum! Anyway this is not why I am writing this, the reason I decided to give them a bad review is when I purchased the car it was represented as being a one owner, no paint work or body work car and having only 2800 miles I believed what he was saying. Until now, the sail panel on the car is starting to "bubble" and the body shop I took it to said the panel had been repaired at least once before and who ever had it fixed knew it would happen again. Tim said he knew the guy in town and I believe that he either knew it had been repaired or he repaired it to sell. It cost be almost $2000 to have the panel replaced and that kind of ticks me off! It should have been disclosed at the time of purchase! Buyer beware!

From the owner: family owned used car sales.read more

I recently spoke with a sales rep named Paul regarding a car they had for sale and was in…read morenegotiations for a trade-in value for my vehicle. I did my due diligence and went on KBB and looked up my trade-in value and it was 31,000.00 he said it would be a stretch for him but would give me 26,000.00. That is wholesale value not trade-in. He is not purchasing my vehicle at an auction nor am I buying his at an auction to justify a price adjustment. Please do your homework and get your cars value before going to him. A car like mine sells for retail at almost 36,000.00 that would be a 10,000.00 gain for him. Needless to say not buying from them ever! If they do this god only knows what else they would rip you off on.

Biggest scam artist I have ever dealt with. We bought a car recently. One week into owning the…read morecar, there was a grinding issue with the brakes. He said it was the calipers....he said he would usually would fix it for $300 but he would do it for $200. I called two other places and they quoted me $120. So, the business I bought it from was trying to scam me on repairs one week after buying. I ended up venting to the mechanic on day and he said, " yeah, they would rather jerry-rig a part that cost $2 instead of just paying $2 for the new part." So, what this business does is buy cars with major issues, rigs them up to mask those said issues, and sells you a car with all kinds of hidden issues. I haven't met anyone who has had a good experience with this scam artist. Then, venting to my friend, he went on to say he knows all the good reviews are just family members anonymously adding good reviews. There is many more effed up details to this story but I don't have the time. My advice is to stay FAR away from these scam artists. There are so many places to buy a car......don't set yourself up to be pissed off for months.....

Tom was fantastic! The dents and creases are gone! Our car is showroom new!…read moreThanks Tom

I had great service from Tom with The Dent Pro. I didn't know what to do after getting a ridiculous…read moreestimate from the car dealership to fix the 1/2 ding on my car. A neighbor suggested checking the internet for dent repair and The Dent Pro popped up on my computer. I read the reviews which were great, but the selling point was membership with the Better Business Bureau. Tom showed up on time, took care of the ding quickly, and even gave a thoughtful tutorial on how I should use my touch up paint to finish the job. So encouraging in this day and age to find someone who is proud of the good work he does and the excellent reputation he has earned. I recommend him without hesitation.

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!