Great people! Second time in here, and both times I was in a bind and they went out of their way…read moreto help me. Needed a state inspection today, and they got me in quickly and got it taken care of when nobody else would. Did the same thing last time when I had an oil change. Just great people. I will definitely be back

#DoNotBuyGeminiAuto sells Vehicle's Knowingly they have…read moreproblems and refuses to document when you bring it in there with the issue.

I was in the market for a Toyota and found one online in the price range I wanted. I made an appt…read morefor that evening and in the mean time got preapproved for a loan. When I arrived I was met by Tommy, who has worked there for decades or close to it. He took us for a test drive and we said we'll take it. TWO hours later the deal was signed, sealed and delivered. No one's time was wasted and we were driving away in our new car. Now this was not a high end vehicle as many Toyotas are. This was a small vehicle but it did not seem to matter. They were as happy to sell it to us as they would have been to sell us a new Tundra. Tommy made it all smooth as it could ever possibly be. Now to service. We drive past 2 other Toyota dealers and 30 minutes plus a toll to get to Gloucester Toyota for our maintenance and repairs. Doug Updike goes out of his way to keep us as customers. We needed a costly repair on a Toyota we didn't even buy there and he worked with us. Thankfully we got certified Toyota repair instead of where ever else we would have ended up. Many times we request appointments for service and there is not that time available, but Doug tries his best to find a time that works for us. His communication is great. Everyone's experiences are different, and I'm sure that dealing with Tommy and Doug have had a positive effect on our experiences there. Someone else could just as easily get me to name them on a review for their rudeness or ineptness. But for the past 4 years our experiences have been worth the drive to Gloucester.

I'm sharing this to raise awareness and also to see if anyone has any information…read more My Toyota Tundra had both catalytic converters cut off while it was parked at Gloucester Toyota's service lot some time in the past few weeks. For context... my truck had been serviced there, and because the repair bill was significant, they parked it on service lot after the work was completed until I could pay the balance. I was told that was completely fine that I didn't come immediately and there was no urgency to pick it up. When I returned to get it, I started the truck and it was immediately obvious something was seriously wrong. I went back inside, and without anybody even looking under my truck I was told that both catalytic converters had been cut off. I was honestly shocked, not just by what happened, but by the response. I was given a repair estimate of about $5,800 and told to contact my insurance. There was no apology, no accountability, and no real sense of concern that this occurred while my vehicle was in their care. I've since filed a report with the Sheriff's Office and opened an insurance claim (which unfortunately still leaves me with a $500 deductible). My truck was parked within view of their cameras and I was told that footage would be reviewed. I hope that's the case, but realistically, that's a lot of footage, and I don't know how thoroughly it will be handled. I've done business with them for over 10 years, purchased vehicles, rented vehicles, used their service department, and even recommended them to others, I always had a good experience. That's what makes this even more disappointing. (Someone said its under different ownership?) At minimum, I would have expected accountability and basic customer care given the circumstances. But some things are just not sitting right with me. If anyone in the area has seen or heard anything about recent catalytic converter thefts especially near that location, I would truly appreciate any information. *** update I called corporate to file a complaint After they had someone from the dealer call me. She was so uppity and fake on the phone just saying the same crap over again about not being responsible and no video evidence was found or exists to show. I was telling the story of what happened and I quote said: " they didn't even look under the vehicle how the fuck are they supposed to know that the catalytic converters were sawed off without looking" she cut me off and got loud and was like I'm not going to have someone speaking vulgarities at me so you going to have to stop right there. I said I wasn't cussing at you I was describing the event and yes it is very upsetting. I went on to tell her that I run a business and if something were to happen I would ensure that I would provide proper customer service and resolve any issue to their satisfaction and file my own insurance claim if somebody's items were damaged or stolen I also said that a business with good customer service would have been attentive to the situation treating the customer with the utmost respect to resolve the issue and could have offered to fix the damage or at the very least pay my insurance deductible and break me off something for the inconvenience. I explained that part of my job I write policies, I do investigations, root cause analysis and corrective actions and I most certainly suggest that they review their internal policies and improve they're systemic issues with corrective actions... oh boy she did not like that and that's when she said that she was done and hung up abruptly.

Stay away from this place! The owner Bud Merritt is a snake. Says he does most of the work on the…read morecars himself and then 3 days later the battery dies. Then the brand new brakes he puts on, supposedly, start grinding. Then we get extra calls saying there was a clause in the "special" clause in the contract that makes me have to pay extra money. Then if you ask why or what it was he sends his hit squad out to take your car, and he will not talk to you anymore. 3 Guys Auto and Bud Merritt are a joke!!

They will put you in a clunker not even in a pinch is it worth it. Between my 300 a month car…read morepayment and 120 in GAP insurance, I had to every other month put 400$ in maintenance/repair bills. The cars are also charged double what there worth. Blue book a car could be 3400$ he will charge you 13,000. Bud the owner if you have a issue with a car he will "Try to fix it" himself having his spice addict of a son Jimmie rig it until the next time usually causing more damge to the vehicle. I recommend you ride public transit over this period.

Buyer Beware: Quinn Motors sold me a 2014 Ford Escape that completely died mid-drive at 35 mph on…read moreday 4 of ownership, creating a massive safety risk. A certified Ford dealership inspected it and found physical salvage yard markings under the hood, proving an undisclosed engine swap occurred before the sale. It also has a manifold turbo leak venting carbon monoxide directly into the passenger cabin. It is also a fire hazard with a cylinder misfire and manifold turbo leak. Quinn Motors put the wrong color on my Buyer's Order, and management flatly refused to give me a refund. Formal dealer fraud complaints have been filed with the MVDB, DMV Law Enforcement and the VA Attorney General.

New Vehicle 3 days ago -- I purchased a one-year old Jeep Grand Cherokee from Chris Quinn and Quinn…read moreMotors. Quite simply the best car buying experience I have had in 42 years of driving. Direct, no pressure approach to the pricing and financing, and no hard sell on car care packages and add-on's. Gave me a very fair trade-in value too. Great people to deal with and great experience. Highly recommended.

My wife and I just completed a Chevrolet Tahoe purchase from Ken Houtz Chevrolet and the experience…read morewas amazing to say the least. We enjoyed the experience and will certainly tell a friend. The reasons I would "highly recommend" Ken Houtz Chevrolet are: - Every employee we dealt with was extremely professional. - The vehicle was priced right the first time with zero haggling needed. - It was obvious to us that our business, no matter how big or small, meant a lot to them. - The dealership was able to process this transaction far quicker an more efficiently than I have ever seen. - Bottom line - TRUST We had a good feeling from the second we walked on the lot and know that the team at Ken Houtz Chevrolet has out best interest in mind. For these reasons you should contact Ken Houtz Chevrolet first and save yourself a lot of precious time and effort. They will take care of you.

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I purchased a trans am from Tim 9-10 months ago. Dealing with him is like talking to a wall and…read morethere were minor issues with the car at the time, like the mirror didn't work on the driver's side, and the speakers were blown. My thought was to negotiate and immediately this guy walks away and throws his hands in the air, and says "I'm not fixing or doing anything" It kind of reminded me of when my 4 year old throws a temper tantrum! Anyway this is not why I am writing this, the reason I decided to give them a bad review is when I purchased the car it was represented as being a one owner, no paint work or body work car and having only 2800 miles I believed what he was saying. Until now, the sail panel on the car is starting to "bubble" and the body shop I took it to said the panel had been repaired at least once before and who ever had it fixed knew it would happen again. Tim said he knew the guy in town and I believe that he either knew it had been repaired or he repaired it to sell. It cost be almost $2000 to have the panel replaced and that kind of ticks me off! It should have been disclosed at the time of purchase! Buyer beware!

From the owner: family owned used car sales.read more

I sent Tom a text after seeing the other review on here and some browsing on The Dent Pro website…read more He was prompt to respond and we worked out a ballpark time and day for him to come check out the dents. I had a small one on the hood, as well as a pretty nasty dented in scrape on my door. He showed up right on time and was very helpful in explaining the process and intended outcome. The dent on my hood came out perfectly and the one on the door, while still there, does now look much more acceptable than it did. Tom was very upfront about the difficulty of that particular dent and that the percentage of repair would not be too high. Overall Tom 'The Dent Pro' was a pleasure to work with, got the job done quickly, and seemed like a honest, upstanding guy. I will not hesitate to bring any future work his way.

Tom was fantastic! The dents and creases are gone! Our car is showroom new!…read moreThanks Tom