I needed movers quickly for a few pieces of furniture that had to be moved to a couple of addresses, very close to the original location. I think I found Gem Movers on Craigslist. They showed up late. Did the job, but required $200 cash deposit up front, which was not what we had discussed on the phone. But OK. They were well prepared with plastic wrap for the furniture, and accommodated my request to carry the marble table tops separately. They charged me an extra $50 for the extra stop and unload of part of the furniture. That seems to be pretty standard. They got the whole thing done in a reasonable amount of time. I called Tony, the owner, the next day, asking for a copy of the bill. He said he'd text it to me, but he didn't. I called back with another move request, but it wasn't a straightforward A to B move. It was like this: load the truck with the furniture; move the truck to a specific location, and have people come to retrieve the contents of the truck at specific pickup times. The whole thing would have taken 4 hours. He claimed he couldn't hear me, that his phone was giving him trouble. He would call me back. He didn't. Despite the fairly good work of his movers, I wouldn't use Gem Movers again, and I cannot recommend them. read more

STAY CLEAR OF THIS COMPANY. Not only did I pay in advance for a 9 hour move with three guys, they showed up an hour late and left two hours early. Then charged me an additional $73 dollars. And.... They broke my 74" Sony Bravia TV. They broke both sides of the screen by squeezing it and then would not take ANY responsibility for it. I gave them options to fix or replace it. I even offered to take a used TV in place of less quality to be reasonable. I get it sucks. But the owner just offered me $0.60/ pound for it. Absolutely ridiculous. They operate out of Brampton. Do not use them if you are looking for reliable services or accountability if they damage your items. read more

Best Moving Services Ever I hired movers to move a Grand Piano. belongingsGreat communication, Great skills and very careful with my belonging. I will be definitely using their services again. read more

Tried to get a couch move and did not put it back together fully. It's literally just a couple hundred and they could not fully do their job. Never will hire again read more

I hired these movers to bring a dining room suite from north of Barrie to Niagara. I will give the movers, Sam and Rujit (sorry if I spelled that incorrectly), credit because they were prompt and wrapped the furniture well to protect it. They were very sweet and kind when they were unloading and we were asking for information. I had agreed with Toni who is the manager, over the phone, that the cost would be between $900 and $1000. I etransfered 400 for a deposit and when they got there they told me it was $900 after the deposit. I was $33 short and the deal was that if I gave them a raving review they would let me off by the $33, when in fact I feel they had ripped me off about $400. I had to write it in front of them. I did so and I have since removed it to put up an honest review. 1. Get an email/text quote so there are not any misunderstandings if you do choose to go with this company. 2. I gave them three stars because the actual movers were nice and I am willing to concede I may have misunderstood some of the specifics of the quote. 5. Some of this is my fault for not reading the reviews before I hired them. Addendum: As a result of this review, GEM Moving called me this morining. I am willing to accept that there may have been a misunderstanding between us with respect to the cost. Apparently, I should have been more specific as to what a dining room suite consists of because they said they thought I had just asked for a table. They were under the impression that they were also picking up a dresser I hadn't mentioned when it was in fact the sideboard. (Who would pay $1000 to move a table unless they lived on Bridal Path, and no one there buys second hand). They charged me $80 to move my old suite into the driveway-fair enough. I'm willing to own any misunderstanding I may be responsible for. I don't like being spoken down to by condescending males. I will move them from a two star to three. read more

I would give zero stars. When the movers arrived with the paperwork it was higher than the prices Tony had told me on the phone. The movers dragged out the job all day because they charge by the hour. They damaged beautiful antique furniture. This company is not professional. read more

Absolutely the biggest joke of a company. Tony, you need to work on your English and grammar. The fake five star reviews you write about yourself are so funny because of how obvious and bad they are LOL! Keep up the great work scamming people guys. read more

GEM Moving - They will steal from you!!!! - Movers Near Me - Etobicoke, Ontario

If I could give less then one star I would. By reading other reviews I knew it was pointless to even try to talk sense into this Tony fella. I was quoted over the phone for $100 for the truck and $65.00 per person, per hour. About 30 minutes before the movers arrived Tony called me and told me all of a sudden it was going to cost me an extra $40 per appliance on top of the already quoted price which was never brought up in our previous conversations and of course at last minute left me with zero options. Then they ask for payment before their done and charge you an extra hour when they only worked 5 minutes into that hour and also tried to then tell me it was now $130 for the truck and not the $100 I was previously told. The guys that moved us ruined my bookshelf and hid it in my son's room for us to discover later, the guys who did the moving did not treat our stuff very well, throwing my brand new furniture cushions into the truck, they wouldn't speak any English infront of us but spoke perfect English to us when asking for money. The one guy spent most of his time on his phone instead of moving furniture. They didn't wear masks or sanitize their hands. They moved 5 appliances, three beds, three dressers, two end tables, a couch, coffee table, 2 end tables and a sectional couch and it cost us over $900. Then told is if we wanted them to move more they were going to charge another $130 per hour, another $50 for another trip in the truck even though there was lots of room for more stuff on top of the appliances. They were very slow and trying to stretch out there time. Not impressed and do not waste your money. Plan ahead and pick a company like two men and a truck who will love a whole house for that same price. These guys are scam artists. Lesson learned. Never again. read more

DO NOT HIRE. Terrible moving company and service. I hired them for a small move (couch, love-seat, 2 chairs, a painting, mirror, lamp, carpet and wall hanging.) I was quoted $100 for the truck and $80 per hour for the movers. They were suppose to arrive at 2pm and arrived at 6pm -- four hours late. When I phoned Tony to inquire he told they would offer me 10 per cent off of the labour costs. The loading and driving (from Hamilton to Toronto) took a total of 1 hour 50 minutes hours. When they arrived they told my manger it would be $840 before they unloaded. She said that was crazy and she phoned me. They then said $475. I phoned Tony and he told me it was 4 hours plus the truck. I explained that is was currently less than 2 hours and it would only take another 20 minutes to unload (we have a private freight elevator, we are on the second floor and the elevator is located right where the truck was parked). When I tried to explain this to him over the phone of course there was a heated discussion! I was not going to pay for 4 hours, when it was going to be less than 2.5 hours. He then told me there was a 3 hour minimum! I am not sure why he was originally trying to charge me for 4 hours or why his drivers wanted $840. I also had to remind him of the 10 percent discount that he had promised me. My manager took a photo of the inside of the moving truck when they arrived and there were no coverings on any the furniture (all leather) and the painting was wrapped in plastic wrap (thank goodness) but it was just sitting on the top of the back of couch. There was absolutely no respect for the furniture or for our time!!! read more

Do NOT use this company!!!!! The movers were very slow and I felt they simply wanted to put in more time to make more money. When I called the owner Tony to complain he was rude and hung up the phone on me. My mother was missing jewelry from her jewelry box too. The police are now involved. This company was extremely unprofessional. I am a teacher and will tell my colleagues to NEVER use this company!!!! I rate this company an F meaning FAIL!!!!!!! read more

Terrible moving company. Super unprofessional and slow. Movers were constantly on their phone, playing on our bikes and lazing around. When they showed up they forgot shrink wrap so we had to go and buy it. Also damaged floors and walls. All other company estimates were 6-9hours yet they took more than 12 hours. read more

Do NOT! I repeat DO NOT use this company. It was my first time moving on my own so I ended up waiting until last minute to plan. No other companies had availability on the date I wanted. From the first time I spoke to the owner I found him rude and unfriendly but I had no other choice since gem was the only one with availability. The guys moved extremely slow, did NOT handle my things with care whatsoever and to make matters worse they decided to ask me right before we left for the new apartment if there was an elevator there. When I told them no they said that I have to call the owner and speak to him because they have no choice but to charge me extra for the stairs. The owner then tells me that he makes sure to tell all customers to book the elevator and maybe I just didn't hear him when he told me. I can guarantee that he did not bring up anything about an elevator or else I would have initially told him that there was none. Unpacking my things now I am finding that some of my glasses are broken since they were throwing my stuff around and I am furious. Don't fall for this bullshit. read more