That one star rating is actually negative 100 stars. Listen to this! I called Geico and instead of getting them....I got a scammer! From just telling him my name he was able to pull up my information and actually told me all the vehicles on my policy, years, makes, models and VIN. He asked what I needed to do and I told him I need to remove a car from my policy. He told me he did everything I asked. He then charged my credit card $200+ and after hanging up with him I checked my card and saw the charges were not from Geico so I called another number for them and after many calls got a human on the line. The agent told me that it was indeed a scammer. She told me that their system is hacked and that there are scammers in it 24/7 and although they constantly combat this...they can never get rid of them entirely. I asked her to look closely at my policy as he made changes and asked her to make sure everything was ok. She said he (scammers ) did all the changes correctly! WHAT!! I asked could he go in and simply cancel insurance on a policyholder if he wanted and SHE SAID HE COULD! And if he did and I got into an accident.....that I would not be covered!! WHAT! This is a MAJOR PROBLEM GEICO!! This is 100% true and they can and should contact me immediately. You have my number....Im sick of trying to call you! CAL ME IMMEDIATELY! FIX THIS ISSUE ASAP!! read more

I guess most people only leave a review on the GEICO Yelp site when they have a bad experience. We have had GEICO for our auto, renters and Umbrella coverage for the past 12 years. Have never had an issue with claims, in fact I have always been pleasantly surprised on how efficient GEICO has been in processing and taking care of us with any claim we have submitted. Prices are fair for California and we demand good coverage. Warren Buffett owns the company so they have sufficient funds behind them. Pretty much everything is done online and at our convenience. I carry a hundred dollar comprehensive insurance deductible which if I repair 1 broken windshield it pays for itself for the next 10 years. That is a bit of information I pass on to most people is to compare rates on comprehensive insurance premiums $100 deductible vs $500 deductible. The difference is marginal and 1 claim covers the extra costs of premiums for 10 years or more. We are happy customers of GEICO and I felt it only appropriate to leave a good review amongst the several negative reviews left by people that seem to only use Yelp to bad mouth a business. read more

I rarely write reviews, but my recent experience with GEICO's claims process was extremely disappointing. I filed a claim after my vehicle sustained damage from highway debris that caused a coolant leak and visible front-end damage. Despite providing documentation, photos, and fully cooperating with the investigation, the claim was unnecessarily escalated and delayed. The most concerning part of the experience was the conduct of the investigator assigned to my claim. The interaction was hostile, unprofessional, and felt more like an interrogation than a professional claims review. Questions were repeatedly asked in an aggressive tone and I was frequently talked over when trying to provide answers. I ultimately felt compelled to report the investigator's behavior to GEICO corporate. As a customer with a clean driving record and no prior claims, I expected a fair and respectful process. Instead, the handling of the claim created unnecessary stress and delays while my vehicle remained unrepaired. Insurance claims should be handled with professionalism and respect for the policyholder. I hope GEICO reviews the conduct of their investigators and improves how these situations are handled in the future. At this point I have had to escalate the matter and move forward with a dealership inspection simply to keep the process moving. I sincerely hope GEICO improves its claims handling practices so other customers do not have the same experience. read more

I was connected to a scammer who stole my personal information and am now a victim of identity theft because I called your headquarters number 858-513-5500 to get an auto quote. I did not go to a fraudulent website..I called your headquarters number. I have tried to speak to someone to report fraud and was told that I would receive an email to file a report. Because of Geico's irresponsible management to allow this to happen to their customers and I was told by several agents that this is happening daily, my life has been filled with sleepless nights worrying about who is using my identity to ruin my credit and make purchases. The least they could do is to pay for credit protection for all of my accounts and also identity protection to give me some piece of mind because of their negligence. read more

I was in an accident that happened recently. I made a claim on the app and gave my side of what happened. A couple of days later, I got a call from Todd, the claim advisor, asking for my side, but I had already received an email stating it was my fault, which is odd because I had never spoken to him before this. I explained what happened, and he was being rude and very condescending. He kept making excuses for the other party while I was trying to explain what happened. The other party is trying to claim an injury when it was a low-impact collision, and she did the damage to my car. She was speeding and didn't brake in time because I merged--I checked mirrors, blind spot, and had my blinker on before I made the decision-- and she hit me on the side of my car because she was on the curb. Todd automatically blamed me, even though I witnessed the whole situation. He told me the other party "had no idea what happened and that she had nowhere to go," as if that matters, but I get the blame when I have a detailed breakdown, and they are asking for evidence on my half when the other party has none, just words. I then spoke to another Geico employee because I felt embarrassed for even giving my side of the story, and she listened to me, which I appreciated, and apologized for that behavior. Even though I am paying Geico for my car insurance, I am very unsatisfied with the tone, rudeness, and being put down right away. Don't waste your time with any claims without evidence or a witness; they automatically blame you even though you clearly explained what happened and will make excuses for the other person. My time was wasted, and I wish I hadn't explained anything if I was going to be blamed right away. This is my claim that I explained. I was heading eastbound on South Santa Fe Avenue when I approached a red light at the intersection of South Santa Fe and Mar Vista Drive. At this light, there were two cars in front of me, one in each lane, with me being in the right lane behind one car. I checked my mirrors while we were waiting at the light, and I saw three cars behind me, with no cars next to me. The light turned green, so we all proceeded out of the intersection and started to accelerate. After the intersection, the car in front of me slammed on their brakes with no signal to make an immediate last-minute decision and turned into the gas station 50 feet after the intersection. At this point, we were traveling under 10 mph, and I didn't want to get rear-ended. So I signaled to get over and checked my mirrors while doing so, and then I started to make my lane change with a clear lane. While about a quarter of the way into my lane change, a blue Corolla, which was one of the cars behind me, forced their way into my lane from the middle of the intersection behind me going about 25+ mph, and collided with my vehicle's driver door while I was about three-quarters of the way into the lane. After she collided with me, she went up the median and hit a sign pole because of her illegal lane change and excessive rate of speed, which could have been avoided if she had used her brakes. After this happened, the driver of the Blue Corolla then pulled over into the middle of the road, and I had to pull in front of her and get her into the smog shop parking lot. There I asked her why she hit me and if she saw my car already in the lane, to which she replied--and I quote--"I hit you and ended up on the curb, taking my mirror off from the pole." She was asking me what offer I could make and to not take it to insurance. At the scene, I checked up on her about five times; my dad and an MS auto shop employee also checked up on her, and she said, "She's okay." We then exchanged information in the MS Auto and smog parking lot and went about our day. read more

GEICO Corporate Office - My car and we can clearly see where I was hit and how far I was in the lane already. (Back door it starts) - Home & Rental Insurance Near Me - Poway, California

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Asked for a quote for vehicle insurance in Washington State. Still living in San Diego. Geico rep changed my address without my permission and doubled my insurance. I am now switching to Progressive. Progressive is cheaper than Geico. I will never be back for the shenanigans. Geico is now one of the worst of insurance companies to deal with. 5 stars so people read this post. Final comment, Being called Mr. Fname demonstrates an individual of poor education. Whatever individual made this a company police is out of touch with proper client engagement. It is insulting. read more

GEICO? OH NO! GEICO was highly recommended by a neighbor for substantial savings on both home owners' and auto insurance whether bundled or not. When compared to my households' current expenditure it was a no brainer to call GEICO. In California, GEICO only accepts auto insurance applications online. Home owners' applications require phone consult with an agent. With a six-month expiration on current home owner's policy and a three-month window on auto, started with auto. January 3, 2024 Online auto policy application was clear, efficient. I printed both application data provided and "Quote" plus "Finalize" pages as intuition told me there might not be an application summary/confirmation. I was right, there wasn't. As in the world's oldest profession, GEICO required payment upfront in spite of a fifteen-day underwriting time frame. Uncomfortable with that, but because the savings was substantial I used a credit card with GEICO's promise no billing would occur until policy approval. January 22, 2024 Received GEICO snail-mail communication dated January 12, 2024 requesting additional information à la Real ID to continue. Scurried to gather documents but hadn't yet mailed/emailed. January 25, 2024 Received GEICO snail-mail communication dated January 19, 2024 stating, "We have not received requested information or the information you provided was incomplete. As a result, your request for a policy is now closed. If you wish to receive a new quote in the future, you may do so by contacting us." Uh, I don't think so! Snail-mail from Poway, CA to Los Angeles, CA takes 6-10 days? Why wasn't the January 12, 2024 request emailed to me? It's either gross miss-management or GEICIO simply didn't want my business. Last evening, unable to sleep thinking about GEICO having my credit card info, I called the 24-hour bank line and cancelled the card. Today began the rerouting of auto-debit payments to another card so as not to be delinquent via a cancelled card. Then I did something that would have saved me all this stress if I'd done it initially, I checked Yelp. GEICO, an unclaimed business 159 reviews 1.5 stars (majority 1 star) Bottom line: ALWAYS CHECK YELP! read more

Took car into one of their guaranteed repair facilities and after three months it still wasn't right. Parts literally started fall off of it as I drove away from shop. That shop is no longer part of their network but all other shops I took car to said they wouldn't fix it because it was a complete redo plus new damage and full paint job which they don't do. Had to accept a payment and try to find a way to salvage and fix the body damage and mess of a paint job. The only other option was to have the car totaled and it's was for some minor scratches and one small dent on the rear wheel well. And paint damage from leaking pipes on car. The car only has 59k on it. Definitely not worth indemnified and will have to come up with $2k out of pocket to get it fixed read more

GEICO Corporate Office - Well, well, that fell off and ripped the rocker panel after repairs were done - Home & Rental Insurance Near Me - Poway, California

Their management expects unrealistic goals. You are constantly threatened with your job on a daily basis. I would compare it to being in an abuse relationship. If you don't suffer with depression and anxiety you will after working a month with this company. Definitely read other reviews regarding Geico. read more

I was in accident with someone with Geico There is pictures there is everything they don't want fix my car because they said they need police report , never in my 10 years in America I had had this problem read more

This company is quite horrendous. Jeff Adams, Todd Gospodorec, and Jordan Waddell have to be three of the most impossible unreasonable people I've met in any professional organization. Firstly, my claim was not handled right from the beginning. I submitted it to the first adjuster, indicating they were to submit a claim to the other side and not to hire an attorney. I found out the adjuster was just going to toss the case to the other side and let the other side win when they didn't even investigate. The employees refused to provide the information I requested, other than redundant information I had; the information I requested could have been provided if they actually had what they said they held. All the issues arising were the other driver contributed to/caused the accident as well. This is a comparative state fault re California with accidents. So I had to fight in order to get them to even look at evidence and information, which shouldn't have happened. This company has been receiving their insurance premiums for years, and they should be on the side of their customer investigating properly, not tossing claims. After finally getting it changed to different adjusters on their own end because they realized they were messing it up and creating more issues after issues, eventually they got to the point where they didn't want to pay either side anything, and we were both harmed in the accident. We pay insurance, so when these situations come up, we get what we need. Then to make matters worse, this insurance company, which didn't want to solve anything, ran and paid all this money for an attorney. This attorney, who I won't name now, has been continuously contacting the other side, and they're not supposed to due to the jurisdiction of the court filing. So this attorney thinks he's above the laws of the court. This should be a concern. It should be a RED FLAG that this company hires such an attorney. This attorney intentionally breaks the court rules even after admitting to being aware of the rules. This attorney attempts to harass, bully, intimidate via "legalese" which is a redundant and obvious way to bill GEICO. And yes, I do have photos of all this information and receipts, and I can add them as I go, but I prefer not to at this point. I just wanted to give a warning/complaint to this company; employees (as the business function is based on the actions and the decisions of employees who can be held liable for their acts) share my experiences. The other complaints about customer(s) , some with far worse accidents and how these employees at GEICO have treated the customer in a horrendous manner confirms my findings. read more

Property insurance sold to Homesite and they can't manage the case very ignorant they don't have one agent to contact you have to communicate to a few of them they don't respond to emails, I hade a case for 5 months another insurance responsibility to pay but still the case open and Geico increased my fees 46% because damage done to my unit which is not my fault and the case still open. read more

One of the worst car insurance companies regarding their customer service they will use anything they can to prevent from helping you. I strongly recommend anything else but this company. read more

Geico Sucks At noon today, Saturday, I found out my policy was canceled?? Seriously!? I'm livid!! No one is available to help me but the attached letter shows it I need to submit documents by 6/27/2022 or it will cancel. It's June 10th!! My children and I drove yesterday and today with no knowledge of our policy being canceled. Of course, it's Saturday and no one can help me until Monday. You need to have some manager call me on Monday ASAP. I will be at work, leave me a voicemail if I cannot get to the phone. I am not happy act all with Geico. Someone better fix this. This is absurd Geico sucks ass!! Signed F..king Pissed Sent from my iPhone read more

GEICO Corporate Office - Canceled policy from today?!? What the fuck!?? - Home & Rental Insurance Near Me - Poway, California

I have been a GEICO customer for over 10 years. They might have the lowest quotes but they don't treat their customers well. I was a victim of the Eaton Fire and there are no moratoriums in place for us. Only the Palisades Fire so either I pony up $279 out of my ass or my policy gets cancelled. I have no job (it burned in the fire) and my unemployment is only $186 per week which a homeless person can't live on. One person had the gall to ask me if my HUSBAND would pay. Or any other family member or friend would help me out. This is beyond ludicrous but what should I expect from a company who donated to Project 2025 and Trump's inauguration. read more

I am very unhappy happy with GEICO especially there claims department, look forward an move on is smart.very rude claims department

The worse service possible, do not waste your time, they denied my service when I apply online, waste almost 2 months just to tell me they cancel my application for not summited all the documents, that was a lie, Jessica Ann Duttle from the underwriting department denied it, what a Waste of my time, I sent everything they need. read more

My most recent experience with insurance quote from Yolanda was horrible. She was pretty condescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE! read more

If I could select a negative number I would do so. I am extremely frustrated with Geico and their lack of professionalism and customer service. I have tried for two days to get a hold of them and after navigating various phone trees I get disconnected. The IA bot that is the virtual helper is useless! How about you answer your phones or provide an email for people to reach you! I am cancelling all of my policies and going to a place where customer service is a thing. Thanks for nothing Geico, you have lost my business and I want a refund on my policy term. read more

My wife has been working for this company for about 4-5 years. Her first two to three years have been her best times there. Since 2023, this company has done nothing but cause my wife stress. They DO NOT care for their employees which makes sense why all of the great employees leave this company each year. In 2024, my wife has had medical problems that may be cancerous. She has had two procedures that caused her to miss work. They keep saying she has exhausted her FMLA, but when she tries to use her personal time they continue to give her a hard time to take time off. They said its because they know it's for a medical reason, which is none of their business why she is requesting time off to begin with. I also have a surgery that requires to have someone there to drive me home afterwards and the manager "Hinoke" (not sure if I spelled it correctly but its pronounced He-Noke) keeps telling my wife's supervisor she cannot take any time off. There is absolutely no kind of consideration nor accommodation for a serious situation such as this. Not to mention that the manager "Hinoke" has not once came down to check in on his employee who may have cancer. Instead he passes messages through my wife's supervisor "Chris" to pass along to my wife rather than talking directly with his employee like a great manager should. I am a Director for the city of San Diego, so I would know what a great supervisor/manager would do versus a horrible one. Make your employees feel appreciated by checking on them and being considerate of their situations. It's bad enough they already have to bust their tails on a daily for the company, so make them feel appreciated by hiring managers who actually care for their "WORK FAMILY!" Paying vendors to cater your lunches is cool and all, but your employees need more than food to feel appreciated. DO BETTER FOR YOUR EMPLOYEES GEICO!!!! read more

It's good company till an accident comes, but then starts their major duty, and they do it bad. They simply don't want to pay. I was rear-ended. Both drivers insured by Geico. If you value your sanity, find a better insurer. Geico believes people lies, cannot analyze collected info, makes guilty drivers not at fault. read more

GEICO Corporate Office - Home & Rental Insurance Near Me - Poway, California

Once again, Geico's road service to the rescue. I'm so sorry but I have no tyme to write more here. Read my other reviews. Geico ROCKS for me & I hope you get what you deserve which has nothing to to do w insurance. . . . Just sayin' ;-D read more

It's a mixed bag with Geico. Their rates are lower than AAA which is one of the best auto insurance companies. Geico service is OK. Not as bad as Farmers but not as good as AAA. Recently they sent me a 6 month renewal and the premium went up 10%! I called to find out why as usually as the car get older and you have no accidents or tickets or anything, you would expect rates to go down or at least stay the same. The representative told me that they recently did a rate increase for everyone in California to cover for the increased costs for medical payments and costs to repair cars, that it was not personal to my policy. 10% seemed like a lot to me. read more

I was in an accident that was not my fault. I took my car to the body shop recommended from Geico. I was told to pick up my car on Christmas Eve, which was inconvenient being a holiday and interrupting plans. I pulled out of the body shop parking lot with my granddaughter in the back seat and I had no brakes. The shop had me call geico and I was told I needed new brakes and there was nothing the body shop done to cause it and made me feel out of line to mention it. I had no choice to leave it and 2 days later I was told they body shop accidentally power washed the brake line loose. Recently, I was canceled for a DUI 5 years ago. I've been with Geico for 10 years and they were aware of it and raise my insurance. I'm glad I was forced out of Geico! No wonder offices are closing down! read more

I was with geico for 28 years both auto... I was with geico for 28 years both auto and homeowners. When COVID hit Geico checked out of its excellent Customer service into a billing nightmare. I never missed a payment yet they out of the blue billed 599.00 one month and then go back to regular payments. Of course I asked questions and no one could explained or give a reason or say what that amount was for. I canceled my policy and am now with State Farm. Geico is an awful company now. I don't know what happened, perhaps their data breach was the beginning of the end of a good company! No matter! they are no longer trust worthy and I would do some research before giving them any business. Customer service has no idea and you never get the same person. Explanations are never the same and no one really knows their job at that company. read more

I've been with Geico for six years, since 2015, and recently (June 2021) made a claim for repair of minor damage to my passenger door, about $1,200 with a $500 deductible, making their cost $700. Claim process was timely, smooth, the claims adjuster took care of everything for me without a hitch. I use both the computer and mobile app for most communication with them, and I'm so impressed with their online systems! I was very pleased with the entire process. August 2021, my six month renewal comes along and BAM! they doubled, yes I said doubled, my premium, something I had never experienced in 35 years. I thought there might be a slight increase in premium due to the claim, but certainly didn't expect a 100% increase. Thinking it was a mistake, I called Geico to inquire, and the CS rep said it was correct and had been doubled due to my claim of over their $1,000 threshold. Of course, I disputed it and asked for a review to reduce it, and the answer didn't change. I shared that I suspected the exorbitant premium increase was due to their recovery strategy after having reduced auto premiums in 2020 when a large percentage of clients worked remote during the pandemic. Crickets, no comment. I expressed disappointment and said I would have to change carriers, which I did (Mercury quoted much less than their renewal even with the claim). When I called Geico to cancel and share Mercury's premium, they said they understood and quickly processed the cancellation. Very disappointing, as I was satisfied with Geico previously and had been a Geico raving fan, singing praises of their processes, systems, online access, and customer service. I really don't like to change insurance carriers, but in this case had to do it. Geico, get with it! And thank you, Mercury Insurance, I'm happy to be back with you! read more

I called for a quote some time ago and I felt like a piece of meat. They did not ask me about my insurance needs, and just quoted me state minimum coverage and they seemed like a robotic drone reading a script . I prefer having an insurance agent read more

I've been with geico for over 10 years. They are great until something happens and you need their help. My vehicle was stolen in May. I have comprehensive insurance through Geico. paid off, no lien. I submitted all requested documents to my agent within a week. It's almost August now and I haven't seen a penny. Additionally, the case manager never answers calls and customer service says there's nothing they can do. They are dragging this process out far longer than necessary and it's been an absolute nightmare trying to work with them towards a resolution. Reading the other reviews I see I'm not the only one receiving such lousy service. They are happy to collect premiums but leave their customers out to dry when you need them. read more

I have a love-hate relationship with Geico, while yes they excel in a few areas, but they fall short in many others. First and foremost, they are typically cheaper than many other leading insurance companies and their roadside assistance is wonderful. Their mobile app is awesome as you can report claims message Geico agents and various other tasks all within the app. The downside comes from their random price hikes which they have no answer for. Recently received a %10 price hike and all they have to say is paying out medical costs have become more expensive. I fully understand that, but I do not drive a new car nor have I ever dealt with any medical issues through my insurance, so is the %10 really necessary? Anyways, I have unfortunately had two recent issues which I needed Geico's assistance with, and the first went by semi smoothly. They got me into a body shop, no questions asked, but fell short after that stating it would be two days before a claims adjuster could show up and approve the work. The Geico office is located 15 minutes away, kind of silly it would take them two days to "drive" to a location versus an easy Skype call.. After the small initial hiccup, everything was smooth sailing. The second incident was a complete lapse, they said they filed a claim, but nothing was added into their system, which forced me to manually file a claim. That is not a big deal as I actually repaired the work myself (Thank you Amazon!). Will, I stay with them? Well that is hard to say considering I am not insuring the newest car, nor have I been involved in any accidents that were non animal related. Not sure why my rate would not go down and or be given discounts, only time will tell at this point. read more

Geico insurance employees are the absolute worse! I can't wait for my insurance with them to be over in couple months and I am done with them. It's a pity I paid for six months else I would have just canceled immediately. The adjusters are terrible and obviously don't know what they are doing. They also do not want to take responsibility for their inadequacies. How can you make payments to a wrong account and then try to bully your way without even acknowledging your mistakes. I was told almost two weeks ago that a manager will call me; still expecting the call. I guess it's time to move to a better insurance after two and half years of geico taking my money. They are absolutely the worst. read more

FROM YELP HQ: "We're writing to let you know about our decision to remove your review of Geico Insurance-Local Sales & Service. Your review was flagged by the Yelp community, and our Support team has determined that it falls outside our Review Guidelines because it lacks a first-hand experience with the actual local Geico business" Yes-the YELP HQ flacks are busy trying to pull my FTR's for any stupid reason they can cook up. How's this for FIRST-HAND EXPERIENCE? I just received this email after getting an online rate quote, calling Geico in Poway to confrim the correct insurance price. I mailed them a check and got this email yesterday from Geico: "Dear Gail Powell, Welcome to the GEICO family! Your policy number is #%^()**&^^and will go into effect at 12:01 a.m. on August 26, 2010. You can access your policy online at our award-winning website, geico.com. Or, if you prefer to service your policy over the phone, simply contact us at 1-800-861-8380. Either way you choose to manage your policy, we're here for you 24 hours a day, 7 days a week, 365 days a year. Thank you for insuring with GEICO. We appreciate your business and look forward to serving your insurance needs for years to come. Sincerely, GEICO Customer Service- Poway" Yes-Yelp HQ-try as much as you like to PULL MY FTR's! Would you like Geico Poway to email you a copy of my LOCAL SALES & SERVICE INSURANCE POLICY? The one that "GIVES ME NO FIRST-HAND EXPERIENCE WITH THE ACTUAL LOCAL BUSINESS?" How Yelp HQ employees sleep at night or even feel no qualms about their stupid shenanigans is beyond me! Shameful conduct! Maybe I have to advertise with Yelp in order for them to call their dogs off on me? " read more

GEICO Corporate Office - Home & Rental Insurance Near Me - Poway, California

I've had a very bad experience with Brea Young at Geico in Poway, CA. In my opinion, Brea Young is an extremely illogical person. During my call with her, she refused to listen to reason and I felt I was not cared for as a customer. Instead, she felt she had to lecture me about something that was not the case even though what happened was explained to her numerous times. I recently switched to Geico from State Farm and I am regretting it ever since I met Brea Young. As a customer, I expect my insurance company to care for my needs and fight on my behalf. Instead, I feel Brea Young was only concerned with closing out cases quickly and moving on instead of doing what was right for her customer. Brea Young really disappointed me and has turned me off from Geico. This should have been an easy case as someone backed up into my wife. Instead, I believe Brea Young just wanted to close the case as it isn't a lot of money and do a 50/50 to get it over with. I will be looking to switch insurance companies due what I see as her incompetence. read more

I have been trying to get my deductible back from these guys for over a year and I still cant get any answers. My claim examiner is Vincent Waldron and his supervisor is Mathew GEE. He has been with Geico for 9+ years, but still can't seem to give my deductible back. My car was parked at my job and their insured driver hit it. It's cut in dry, they have accepted responsibility, yet they tell me that it can take years to get my $500 deductible. I strongly advise not to do any kind of business with these guys whatsoever. They are telling me that my insurance company needs to pay me back. Remember, my car was parked in an open parking lot with no driver inside. and they assumed responsibility. read more

When you have insurance your entire driving line and you have a TERRIBKE YEAR! Like I'm sure many of us are. Had a misscarriave, lost Botha jobs, to top it off my land cruiser witch I ha e dumped near 25/4000 into to get it running so strong again. The most meaningful centimental thing was in that vehicle as well. My grandmas ASHES.... I don't have my title and it's not in my name yet. There has to be a way we can work this out so I can get my replacement vehicle so I'm not miserable and stressing. I can go on for day but please please help me Thanks D. read more

I need to preface this by saying I'm actually not a Geico customer but my parked vehicle was hit by a person insured by Geico. I reluctantly decided to leave my insurance out of it and deal directly with Geico. I had heard "word of mouth" that Geico had lousy customer service so I wasn't excited to deal with them. Well, I ended up pleasantly surprised. Carlsbad Collision Center was one of their facilities they have an express claims service set-up. It's the body shop I've used in the past and would have wanted to take my vehicle to anyway. The process couldn't have been easier. I went to drop off my vehicle. I was promptly greeted, had minimal paperwork to complete, and, they had a rental vehicle (no charge of course) ready for me to drive off from the body shop. The repairs took several days. The repairs were done to my satisfaction, vehicle put back to the way it was, and I was in and out in less than 15 minutes. Based on the reviews I've read, I guess the moral of the story is it's better to be hit by a Geico customer, than to be an actual Geico customer. read more

I am extremely dissatisfied by the way a recent insurance claim was handled by Thrifty Car Rentals and Geico Insurance. Back in January 2018, my brother was hit from behind while driving a rental car by a woman who was driving in the bike line trying to avoid having to stop. He had just completed his left turn when she clipped the back of the car. Long story short, I was contacted last week regarding an outstanding balance due and was notified that I was being sent to collections. I am extremely perplexed by the way this claim was handled. I was never contacted, nobody ever asked for my information and/or details. There was an investigation performed that I was never privy to and decisions were made without notifying myself and/or my brother. I do not understand how an insurance company can maintain credibility and integrity when they do not have transparent communication with all parties involved when an incident occurs or throughout the claims process. I was only contacted when the balance due had surpassed the grace period of 60 days to inform me that I now have a collections account in my name and I was placed on a "do not rent to" list. This is unprofessional and disgraceful. This insurance company is not honest and they do not operate in an truthful manor. read more

As others have mentioned, I've had a terrible experience with Geico as well. I'm sure they are happy to help if you want to pay them, but I'm having trouble getting an insurance adjuster to call me back. I've been trying to collect from these guys for about 4 weeks. read more

Impossible to speak to anyone. They stopped auto pay, and then cancelled us for non payment!

If I could give negative stars I would. My "adjuster" (in charge of the Menifee area), named Holly Garcia completely failed at doing her job. She ordered my mechanic to remove new parts they have replaced and already put in my vehicle and put in the old smashed up parts from my crash so they wouldn't have to pay as much. WHICH IS ILLEGAL, they were deemed unsafe parts to be placed back on a car!! She refused to fix my hood. Refused to fix cracked mirrors. She even refused to approve getting my frame checked for damage even though I was crashed into going 70MPH. She gave me a rotten attitude the entire time and it was extremely difficult to get a hold of her when I had questions. I have never had to deal with such a difficult rude person before. Horrible treatment and horrible service from Holly, Geico should be ASHAMED. Hollys supervisor named Carma Dillard also FAILED at doing her job. Another rude person that refuses to help. Carma decided one day that she didn't want to fix anything else on my car and decided to say issues were from previous damage out of nowhere. I sent a picture of my brand new 2016 car to them showing them it was brand new before this accident and she is still refusing to help. Horrible service and treatment from Carma Dillard also. She physically laughed when I said I was going to contact the better business bureau! I'm SHOCKED they have employees like this ! read more

I've been a Geico customer for almost five years. I recently, within the last couple weeks hit something while driving on the freeway. I reported it immediately and have met now with an "inspector", an "investigator", and am now being handed off to an "adjuster." Within 24 hours of reporting the accident they sent me a survey and have sent multiple reminders about a pending payment but NO INFORMATION to fix my car that's had full coverage since day one! I'm cancelling my policy and going to ANYONE else. read more