I had such a great experience working with Roxana for my car insurance. She was extremely helpful, patient, and took the time to explain everything to me clearly. She helped me find coverage that worked for my needs and budget, and I never felt pressured or rushed. The whole process was so much easier than I expected, thanks to her knowledge and excellent customer service. I really appreciate how responsive and helpful she was throughout the entire process. I definitely recommend Roxana to anyone looking for a car insurance agent who actually cares about helping their clients! read more

I asked for a full coverage, this is my first car and I wasn't that equipped knowledge wise, so I guess they picked on that. They did a policy for me with just a liability coverage instead. I was not aware about it. And when the time X came, turned out it wasn't a full coverage and now I have bunch of problems because of them. Of course, each broker moves differently, can't blame every person in that office. But read the papers before signing anything and assume the worst. They take advantage from people who came to them for help. read more

Thank you Jorge Luera for helping me renew my insurance. Freeway insurance is the place to go .

A Marvelous Experience with Sheri Anderson To whom it may concern: I must express my profound gratitude for the exceptional service provided by Sheri Anderson. Over the past few challenging years, I've grappled with insurance issues--and made some missteps along the way. As a result, I found myself paying nearly $600/month for liability on my 2016 car. Then came Sheri. From the moment we connected, Sheri went above and beyond. Her knowledge was outstanding, her patience unwavering, and her attitude incredibly warm--she made me feel like an old friend, not just a customer. She navigated me through the process with confidence and kindness, and the result was astonishing: my payment dropped to just $86/month! This relief is overwhelming--I joked that I should bake her a cake just to show my gratitude, but words alone can't do it justice. Sheri's impact is profound: she's not just helping clients--she's restoring trust, easing anxieties, and making a genuine difference. Her personality is nothing short of pure gold. I hope her leadership recognizes what an incredible asset she is. Sheri deserves formal acknowledgment--whether through praise, a raise, or a spotlight within the organization--for making extraordinary contributions and embodying true customer care. Sheri, if you ever read this: thank you from the bottom of my heart. You've made more of a difference than you could know. And if you're ever in the Bay Area, my husband and I would be delighted to take you out for a celebratory night on the town. With heartfelt appreciation, Chris ------------------------------------------- Hi Edgar, Thanks so much for responding to my post--it's great to see you're engaged. But I gotta say, your comment felt a bit more like a sales pitch than a nod to my experience with Sheri. I really wanted to highlight how amazing she was--super personable and genuinely helpful in saving me money (even if it was from my own mix-ups). It'd mean a lot--and I suspect Sheri would appreciate it too--if you could shine a light on her in your reply. Giving your team that recognition goes a long way in boosting morale. Happier employees often mean happier customers--and that's great for everyone. Also, I've noticed quite a few low reviews lately. It makes me wonder if there's something going on at the management level here. Just my two cents--what do I know about customer service? read more

super friendly down to earth staff. that made it easy and simple and walked me through all the options. 10/10 best price and people to get insurance from read more

You should ask to speak to Dylan for excellent customer service. Above and beyond expectations. Excellent communication. read more

Don't do businness at this location Clairemont they have the worst customer service ever!! They don't help you with your insurance needs and are f***** rude!! I ask to see a supervisor and they just ignore me and I hope a supervisor see this review so the can trained better his employees or Insurance Freeway is going to end up with no business due to their bad customer service!! read more

The staff is super friendly! Juliana was super helpful and took care of me in a timely matter

Thanks again to Dylan Helmholtz (Clairemont office) for great customer care. He did a great job providing insight and industry knowledge. Appreciate the time he took to connect as a professional customer service rep but also as a person, which made this a satisfying experience. Even though I paid a considerably less rate at wanwanesa, it was his professionalism, attention to detail, and personable approach that affirmed my decision to go with freeway insurance. Kindly forward this yelp review to your manager Dylan. I hope you are considered for a promotion and/or other growth opportunities. read more

Arlene was the best! She gave us the lowest rate possible, and is super personable :) Thanks Arlene! read more

Had a great experience everyone was super nice and Dylan helped me out at a very hectic time in my life and got me the coverage I needed.

Don't call On Freeway Insurance Services for any of their offered services. They will end up costing you more in time, money and stress than you might save by using them, by far! For almost 20 years I, I have been a paying customer of Freeway Insurance out of sheer laziness.. NO MORE! Apparently something as complicated as inputting my vin number has been impossible, sending me to the DMV EVERY YEAR because they are too incompetent to enter a 9digit number correctly. Never offered to cover any of the penalties they caused or time they wasted. They take commissions on top of your insurance cost to be your "handler"; They have a filthy dark office with stained walls and carpets. All they do is what you can do. Call a bunch of different carriers and pick the best price on your own and BOYCOTT FREEWAY INSURANCE!!! Now, they took $500 from me to start a new level of service and canceled my insurance a month later without any communication. My insurance is not $500 a month. There was no contact. There never is, you just find out from the DMV that this company abandoned you and the services you supposedly pay them for. Go Go gadget GEiCO read more

had a great experience getting Insurnace I was a new customer and Dylan was my agent he was able to find me affordable Insurnace and guided me on what coverages I needed!! read more

I have finally found the time to be able to sit down and write about my experience with Freeway Insurance. I had the pleasure of working with Shane the other day in finding a good enough quote that was cheaper than what I was paying at AAA! He was very patient and understanding and answered every and any question I had right from the start. I was a little hesitant at first because of hidden fees that can get tacked on here and there but he was very straight forward and helped me throughout the whole process and explained every little detail! Unfortunately for me I have a bit of a track record with a couple traffic tickets within the last three years (hence being a new driver and all) but he was able to offer me an affordable deal that won't break my bank! Thank you so much for your great customer service Shane and Freeway Insurance, I've already referred him to some of my friends and family! read more

Edgar helped me out after my policy had expired! Edgar did a great job for me: Great price- Super fast- Very Friendly, I am a customer for life! **** Perry @ Tradesman Painting. read more

Carol Mercado helped me tremendously!!!! I can't say enough how she stuck with me and worked through my issues and got me the coverage I needed!!!! Thank you Carol - you are a lovely person and looking forward to this new work relationship! read more

I was looking for car insurance and came across freeway insurance. I than came in contact with Ricky, and let me tell you he was great. He really provided great customer service and helped me through the whole process. He answered every single question and was very profesional and truly made my experience enjoyable. Thank you Ricky, I am a satisfied customer becuase of you. read more

Thanks to Kevin Khiro for helping me get the best policy and lowest rate for my Nissan Armada!

I haven't had time to look for proper insurance coverage so I stopped real quick on my way home from work and spoke to Mr. Tellez and told me he would help get me covered. By the time I got home, he had different quotes for me and was able to set me up in a quick professional manner. Thank you so much Omar I really appreciate you going above and beyond for me. read more

If I could give it no stars I would!!! Unless you want to get scammed do NOT go to freeway insurance. They are a complete scam and will lie to you to get money. I promise you we are not the only people that was lied to! They told us that they were a free service to us and they get paid from insurance company's directly for referring customers to them. Which is lie #1. Then we were told after we got our new insurance company that we had to pay $500. Part of that was for our first months bill and the rest was goin to be spread out to our future payments to make them a little lower. Which was lie #2! The rest of that 500 was going to them to pay for helping us! They are liars and a scam please don't go to them! Learn from our mistake read more

Update: received a call twice a day for the last three days by random brokers from this firm asking me to get a policy with them. Each time I told him I already had a policy at half the price. Each and every time they would not stop asking me who it was and how much. I asked them each time to take me off the call list and each time they over talk me. I'm glad that some of you got a decent quote from this company, but you did pay brokerage fees and a higher price. If you're happy with that, then great. If you're happy being harassed by rookie salesman, great Anyone can test my theory. Callthem and they will ask you for a down payment to get the policy started. Ask them if that down payment is to be reduced from the total quote cost they gave you, and they will say no they will say it is a "down payment to start the policy" (aka brokerage fee). And if you ask, you will not get a formal quote that shows your monthly payment, the total amount of the policy, and what the extra money is you're paying to " start the policy". Just tried to get a quote from "Nadar" and played the used car salesman game. Quoted $135 per month ($135x12 is $1620...remember that number for later). I had a few dmv dings but had been insured by A++ paper (USAA) before my divorce so never had to use a "broker" service before. I was told it would cost me about $400 to start of which $135 would be my first payment. I would be making that for the next 11 months. I asked Nadar for the total cost of my policy on a formal quote form ( always ask for this as a .pdf as its an official contract). I get an email back saying my total is $1820. If my $400 is a "downpayment" to start the policy, in a REAL insurance contract, that would be deducted from the total cost of $1620 and the remaining amount ($1220) paid over 11 months at around $126. Nope... When pressed he couldn't admit it was a broker surcharge and instead tried to offer "deals" for "today and only today..." to close the deal. Eventually willing to drop it down to $1700. Rookie sales... Ended the travesty with a DNC and lecture on being honest. You have been warned my Dear comrades.. Roll to AAA or any non broker company. read more

Well my last post got taken down a couple years ago. I went in there with a down payment, calculated the monthly payments and what not. Just like what others are saying, I highly recommend you take your business elsewhere. It may be enticing because it's cheap. But when you look over the contract you'll be surprised you'll be shelling out more if/when you have any accidents or problem. Tried getting my money back the same day, had given them money in cash and the manager said he "couldn't open the safe because once money is dropped there's no way he can open it". Yeah... okay. There were more negative reviews about this place than what it is up now. Guess they're trying to sweep their bad reviews under the rug. Ha! I'd rather pay more with the insurance I have now than being with this kind of business. read more

Shady customer service. They have you sign a stack of papers, charge your account a lot of money and then tell you there is nothing they can do to help you or refund your money. Poor business ethics and poor customer service. I would not refer anyone to freeway insurance nor would i do business with them again. read more

Freeway Insurance DBA as Stonewood Insurance is relentless in forcing their car insurance but policies down your throat. My son called the location located in Los Angles, Ca telephone number (323)526-9000 to inquire about insurance quotes and since then I have received numerous calls along with missed calls from one of their agents. When I attempt to call them to ask them to please stop calling I was hung up on immediately when I called back no answer. I tried to contact their Customer Service Line and was placed on hold for over 10min which should have been only 1min according to the recording. My next move is to contact The State Of California Insurance Commission to report them for Harassment. Please do not contact either of these insurance company for quotes because the will never stop calling . read more

I was going to purchase insurance with freeway insurance, however it rubbed me wrong and completely changed my mind when they called me SIX time in the last 2 hours. I am at work and it is really frustrating to keep getting calls.... not sure why they can't understand if someone doesnt answer they probably wont answer the 3rd 4th 5th or 6th time read more

This is a scam car insurance delayed only 2 weeks of payment and they want to reinstate our insurance again basically like starting over again so they can get more money!!!! Reinstate this review!!!! read more

Great deals highly recommend, specially a great customer service by Natividad known as Nate he really goes the extra mile to satisfy a customer. Keep up the good work read more

Glad I came into this store. Kevin Khiro was very helpful and informative in explaining which policies would be best for me and my vehicle. Will be referring friends and family for their insurance needs! read more

Had a great experience updating my insurance plan with Nancy! She was very helpful, did her best to help me out with all of my concerns and left feeling assured of my policy. I appreciate the service I was given and will tell others about this place for sure! read more

One thing I despise is filling out all the paperwork for insurance. Nancy made is easy and as quick as possible. She even took care of the DMV for me. Thank you for taking a load of concern off my back. read more

Just stop by while I was passing by to see if I can get a new quote .. Luckily Jerry got me a great quote saving me $100 a month!! I I'm very happy with my experience here at freeway!! Thanks jerry and Nacy! read more

Great service. Very helpful and patient, they work with you in finding the best affordable insurance for you. Was helped by Nate, also a cool person and very helpful. read more

Stay away from these people. This is now- and ALWAYS HAS BEEN- an UNPROFESSIONAL, sorry office full of LOSERS! THEY contacted ME today to offer me an "overlooked discount" upon renewal of my policy. When I returned their call and for the next THREE HOURS, I was caught in a parade of unprofessionalism and incompetent personalities. Placed ON HOLD forever trying to return THEIR call. A waste of my entire afternoon!! FOREWARNED IS FOREARMED. READ THE REVIEWS ON YELP!! They are nothing but a BLACK HOLE of sweet-talking CREEPS!!! NO star! read more

I want to thank Milano, Ive called all around town for a quote and I chose to go with Freeway. Milano is by far the most knowledgeable agent I've spoken to extremely helpful not only that he was patient answered all of my questions, found me a rate that fits my budget. I definitely recommend this company to my friends and family, thank you!! read more

I received great customer service they were able to find the best price to accommodate me !! I will highly recommend them to my friends, however I do have to take one star since the first time I called them they told me the system was down and they would be returning my call in 20 minutes and it NEVER happened .. So I called back 3 hours later and I got taken care of :) read more

My fiance and I went in to get some insurance. My record could be better so with my recent accident wawanesa refused to renew us. Kevin at thw clairemont mesa office helped us out, now I hate anything that has to do with paperwork but he made it fast and very simple we were in and out in about 20 min. My little sister is about to start driving and now I know exaclty where to take her to get her insurance. read more

Horrible people, horrible service. They give you a great price over the phone but when you show up at their office they give you a completely different price! I was sure fooled, and when I asked if charged a broker fee they said NO! Forgive me, I was sure that freeway insurance was its own insurance company, not an insurance service. And completely convinced me that the $300 fee that I was putting down was a down payment. Complete BS. I constantly asked my agent what I was paying for but he continued to give me sketchy answers that weren't dead on. But I was cut from my parents insurance so I had to get insurance on my own, asap. I also called to cancel my insurance, and Edgar was so rude. He talked to me like I was an idiot. He picked up the phone saying "this is Edgar with freeway insurance what can I help you with?" I explained to him that I cancelled my policy through a different insurance company and will not be paying the remainder of your brokers fee. He was quiet for a few minutes and said again, " okaayy.. What can I help you with?" And continued to be rude. DO NOT GO TO FREEWAY INSURANCE!! They're scammers and don't care about your well being. Can't even explain that there so called "down payment" is actually just a huge unnecessary brokers fee that puts money into their pockets. There's plenty of insurance company who are clear with you and explain everything to you and charge you no brokers fee. read more